Alex made sure the inground umbrella stand would fit the existing umbrella which had now been discontinued. This involved a number of texts and measurements. Thank you for all your help.
A empresa respondeu
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Veja o que dizem as avaliações
Shade Australia provided brilliant communication, fast dispatch and the delivery was exceptionally fast too. After placing my order, I realised the following day that I had not ordered enough EasyKl... Ver mais
A empresa respondeu
It took about 27 days from placing the order online to the umbrella arriving at my rural NSW address, and I did have to follow up with both Shade Australia and the freight carrier to track its progres... Ver mais
A empresa respondeu
Straight forward to select umbrella size, fabric colour and base connection type. Got a quick response to a query re connection of base plate option directly over top of 30mm thick stone paving . ende... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Market Leader in Umbrellas & Shade Cloth. Shade Australia is one of the oldest and most respected companies in the industry.
Informações de contato
17, 2565, Ingleburn, Austrália
- 1800155233
- webmaster@shadeaustralia.com.au
- shadeaustralia.com.au
4,9
Excelente
3 mil avaliações
Não respondeu a avaliações negativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Prompt delivery
Great company to deal with. Product was received within 5 business days.
23 de janeiro de 2026
Resposta da Shade Australia Pty Ltd
Hi Ann-Marie,
Thank you for your five star review based on your experience with Shade Australia!
We're very glad to hear that you're happy with how your order went with us and that you received your Shadefix strips in good time!
Kind regards,
Alana
Absolutely fantastic
Absolutely fantastic! Quick delivery and a top quality product
22 de janeiro de 2026
Resposta da Shade Australia Pty Ltd
Thanks so much for giving us a wonderful five star review!
We're so glad to hear how happy you are with your Umbrella Protection Cover - we always do our best to ship as soon as we can!
Kind regards,
Alana
my purchase from Shade Australia
Was a quick process well priced and great delivery time. Will use again if and when I need,
19 de janeiro de 2026
Resposta da Shade Australia Pty Ltd
Hi Tjalling,
Thank you for your five star review!
We're so glad to hear that you were happy with how quickly we processed and shipped your order. We look forward to serving you again!
Kind regards,
Alana
Top quality and very well made
Top quality and very well made. Delivery was prompt.
30 de janeiro de 2026
Resposta da Shade Australia Pty Ltd
Hi Rodney,
Thank you for taking the time to write us a five star review!
We're thrilled that you're happy with your new premium quality Sunranger Woodlands Collection timber umbrellas and that you received your order quickly - we always do our best to ship as soon as we can!
Kind regards,
Alana
First rate service and product.
21 de janeiro de 2026
Resposta da Shade Australia Pty Ltd
Hi David,
Thanks for the five star review!
We're thrilled to hear that you had a great experience ordering with us and that you're happy with the quality of your new Umbrella Protection Cover!
Kind regards,
Alana
I saved $90 on the price if I had…
I saved $90 on the price if I had bought this in a shop. Quick phone assistance
29 de janeiro de 2026
Resposta da Shade Australia Pty Ltd
Hi Michael,
Thank you for writing us a five star review!
We're so glad that you appreciate our competitive pricing as well as our quick assistance! I'm sure your new Umbrella Protection Cover will do a great job at protecting your umbrella from outdoor elements!
Kind regards,
Alana
Product as described and good quality
Product as described and good quality. Very quick delivery, Very happy with my purchase
14 de janeiro de 2026
Resposta da Shade Australia Pty Ltd
Hi Jon,
Thank you for writing a five star review for us!
We're very glad that you received your Umbrella Protection Cover so quickly and that you're happy with the quality! We do our best to ship as soon as we can!
Kind regards,
Alana
Web site was easy to negotiate
Web site was easy to negotiate. Costs were clearly available. Await delivery.
27 de janeiro de 2026
Resposta da Shade Australia Pty Ltd
Hi Robert,
We're happy to hear that you found our website easy to navigate - it's really important to us that our customers have a positive experience online.
Kind regards,
Alana
Quick and efficient service
Quick and efficient service. The shade fix strips work well to tension and hold the shade cloth on our garden shade house.
25 de janeiro de 2026
Resposta da Shade Australia Pty Ltd
Thank you for your five star review!
It's great to hear that you are happy with the quality of our ShadeFix Shade Cloth Fastening Strips and that they work well for your garden shade house!
Kind regards,
Alana
Excellent customer service team.
Pricing on product I was looking for was exceptional and support before delivery to ensure I had the correct product was exceptional. I added an additional item and that was included in the delivery with a simple payment process.
Item was delivered to regional South Australia promptly. Would highly recommend.
16 de janeiro de 2026
Resposta da Shade Australia Pty Ltd
Hi Murray,
Thank you for your five star review based on your order with us!
We're thrilled to hear that you appreciated the level of service you received throughout your order and that you received it quickly!
Thanks so much for your recommendation!
Kind regards,
Alana
Quality
I'm very happy so far with the impressive quality, timely informed delivery and the construction. The umbrella cover replaces a flimsy fabric one that came with our umbrella. We have another cantilever umbrella and when that cover goes i will without a doubt purchase another one.
7 de janeiro de 2026
Resposta da Shade Australia Pty Ltd
Hi Anna,
Thank you for your five star review!
We're very glad that you had a positive experience when ordering your Umbrella Protection Cover and that you're happy with the quality - the Heavy Duty Easireach Deluxe Covers will certainly last longer than the Polyester covers that come with the umbrellas as they are made with a harder-wearing outdoor grade fabric that has been PU-coated on the inside to protect not only from the sun but also the rain, dust, and dirt!
Kind regards,
Alana
We had trouble putting the umbrella…
We had trouble putting the umbrella together but after talking to help line (they were great) we had it all up and go
6 de janeiro de 2026
Resposta da Shade Australia Pty Ltd
Hi Marie,
Thank you for your five star review - we really appreciate it.
We're always happy to help out over the phone or online so it's great to hear that we were able to assist you with your issue and you had a positive experience with our team!
Kind regards,
Alana
The cost was competitive
The cost was competitive, ordering was easy. Delivery was fast.
5 de janeiro de 2026
Resposta da Shade Australia Pty Ltd
Hi Lynette,
It's great to hear that you had a five star experience ordering from us! We're so glad that you appreciated our competitive pricing and that you found it easy to order on our website - these two things are very important to us to ensure our customers are satisfied with their orders!
Kind regards,
Alana
Great delivery and well made product…
Great delivery and well made product very happy with our service and product
5 de janeiro de 2026
Resposta da Shade Australia Pty Ltd
Hi Karyn,
Thank you for giving us a five star review!
We're thrilled that you're very happy with the quality of your Sunranger Woodlands Collection Timber Centrepost Umbrella, as well as with the level of service you received throughout your order!
Kind regards,
Alana
It’s a good product.
4 de janeiro de 2026
Resposta da Shade Australia Pty Ltd
Thanks for the review!
We're happy that you've found your Umbrella Protection Cover to be a good quality product!
Kind regards,
Alana
The product is fantastic we have…
The product is fantastic we have already put it to the test (wind . Rain & sunshine)loving the colour. The quick delivery and communication was another reason I can highly recommend this company to anyone looking for shelta canter lever umbrella
2 de janeiro de 2026
Resposta da Shade Australia Pty Ltd
Hi Julie,
Thank you for your five star review!
We're very glad to hear how happy you are with your new Savannah Cantilever Umbrella! The Savannah is one of our most popular backyard shade umbrellas just for that reason. Thank you for your recommendation, we really appreciate it!
Kind regards,
Alana
Excellent
Shade Australian it was an online order and the service was outstanding took just under a week to be delivered.
1 de janeiro de 2026
Resposta da Shade Australia Pty Ltd
Hi Geoff,
Thanks for taking the time to give us a five star review!
We're thrilled that you had a great experience with our store and that you received your order in good time! We always do our best to provide a high level of service for our customers and it's wonderful that you appreciated this!
Kind regards,
Alana
Excellent service
Excellent service. Kept me informed of progress, fast delivery, and great product.
27 de dezembro de 2025
Resposta da Shade Australia Pty Ltd
Hi Kieran,
Thank you for the five stars!
It's fantastic to hear that you appreciated being kept informed throughout your order and that you received your order quickly! We always do our best to ship.
Kind regards,
Alana
Good Customer Service und prompt…
Good Customer Service und prompt delivery - great product
28 de dezembro de 2025
Resposta da Shade Australia Pty Ltd
Hi Margret,
Thanks for the five star review!
We're very glad that you were happy with the level of service you received throughout your order and that you received your Shelta Harbord Centrepost Umbrella in good time! We're also happy to hear that you're happy with the quality!
Kind regards,
Alana
Being able to get the product
Being able to get the product, and getting regular emails to update me on my order.
26 de dezembro de 2025
Resposta da Shade Australia Pty Ltd
Hi Peter,
Thank you for your five star review based on your order with us - we're so glad that you appreciated the level of communication you received!
I'm sure your Shadefix Shade Cloth Fastening Strips will do a fantastic job for you for many years to come!
Kind regards,
Alana
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