Alex made sure the inground umbrella stand would fit the existing umbrella which had now been discontinued. This involved a number of texts and measurements. Thank you for all your help.
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Veja o que dizem as avaliações
Shade Australia provided brilliant communication, fast dispatch and the delivery was exceptionally fast too. After placing my order, I realised the following day that I had not ordered enough EasyKl... Ver mais
A empresa respondeu
It took about 27 days from placing the order online to the umbrella arriving at my rural NSW address, and I did have to follow up with both Shade Australia and the freight carrier to track its progres... Ver mais
A empresa respondeu
Best assistance ever - solved our issue immediately. Update: our new base has arrived and is prefect. Thank you Shade Aust and all your team - even your delivery guy was fantastic.
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Market Leader in Umbrellas & Shade Cloth. Shade Australia is one of the oldest and most respected companies in the industry.
Informações de contato
17, 2565, Ingleburn, Austrália
- 1800155233
- webmaster@shadeaustralia.com.au
- shadeaustralia.com.au
4,9
Excelente
3 mil avaliações
Não respondeu a avaliações negativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Excellent Service and Fast Delivery
I received clear and helpful instructions on selecting the right umbrella cover, which made the process simple and stress-free. The company also did an excellent job keeping me informed about the delivery, and the delivery itself was fast and efficient
26 de dezembro de 2025
Resposta da Shade Australia Pty Ltd
Hi Kelvin,
Thank you so much for taking the time to write us a five star review!
We're thrilled to hear that you had a great experience with our store throughout your order with us, and we're also so glad to hear that you appreciated the level of communication you received regarding delivery!
Kind regards,
Alana
The staff are friendly and helpful
The staff are friendly and helpful. The umbrella was delivered quickly and it is great quality.
17 de dezembro de 2025
Resposta da Shade Australia Pty Ltd
Hi Alex,
Thank you for the five star review!
We're very glad to hear that our staff were able to help you out with any questions you had regarding our range - we're always happy to share advice and experience from over 25 years in business. We're also glad to hear that you received your umbrella in good time!
Kind regards,
Alana
A great umbrella
A great umbrella, arrived as described in the sensational ecru fabric... but your delivery partners need to up their communication game to make receiving the goods easier and faster
19 de dezembro de 2025
Resposta da Shade Australia Pty Ltd
Thank you for sharing your review based on your experience with us!
We're very glad to hear that you're happy with the quality of your new Sunranger Woodlands Collection Umbrella and that you've found that it is as described on our site. We appreciate your feedback regarding delivery - we're always looking for ways to improve customer experiences.
Kind regards,
Alana
Helpful information
Description on web site helped make us a decision on what size shade cover we needed. Very fast delivery at a busy time of the year. The cover fits well.
21 de dezembro de 2025
Resposta da Shade Australia Pty Ltd
Hi Jennifer,
Thank you for your five star review!
We're glad to hear that you appreciated the information on our product pages to help select the right size you needed for your umbrella cover. We always do our best to ship as soon as we can so it's great that you received your order in good time!
Kind regards,
Alana
Resposta da Shade Australia Pty Ltd
Hi Victoria,
Thank you for taking the time to write us a review!
We're glad that you're happy with your new Willow Tree rain umbrella and appreciate your feedback regarding the courier that it was shipped with.
I'm sure your Rainbow Umbrella will do a great job for you for many years to come!
Kind regards,
Alana
Resposta da Shade Australia Pty Ltd
Hi Stephen,
Thank you for your five star review!
It's great to hear that you found our website easy to use. Our team has worked very hard on making the website not only look good but navigate well too!
Kind regards,
Alana
Excellent website giving details of…
Excellent website giving details of products. Offer of on line help available. Prompt delivery during Christmas rush.
17 de dezembro de 2025
Resposta da Shade Australia Pty Ltd
Hi Michael,
Thank you for your five star review!
It's great to hear that you appreciate the amount of information we have on the website for our products, as well as our live chat/sms. We're also very glad to hear that you received your Lynden Cantilever Umbrella in good time over the Christmas holidays!
Kind regards,
Alana
Had difficulty stand - problem solved
Had difficulty finding in Melbourne an umbrella stand for my large umbrella. Froblem fixed in five minutes of chat with these guys. Ordered the on line at a good price on Friday, arrived Monday.
I recommend Shade Aust most highly.
18 de dezembro de 2025
Resposta da Shade Australia Pty Ltd
Hi David,
Thank you for taking the time to write us a five star review.
It's great to hear that you received your order in good time and that we were able to help you out with the issue you encountered! We're always happy to help.
Thank you for your recommendation!
Kind regards,
Alana
Very Cool Cabana
I’m very pleased with my cabana. Your representative made contact promptly regarding my colour choice being sold out & I received my cabana within 2 days, a week prior to my expectation 🙏
The cabana is easy to erect, provides good shade & easy to dismantle.
18 de dezembro de 2025
Resposta da Shade Australia Pty Ltd
Hi Jennifer,
Thank you for your great five star review!
We're thrilled to hear that you received your Sunnylife Beach Cabana so quickly! We always ship as soon as we can and it's wonderful to hear how easy it is to use!
I'm sure it will provide plenty of cool shade for many beach trips to come!
Kind regards,
Alana
Return customer
Simple, professional, on time delivery, quality product. Cannot expect anymore.
18 de dezembro de 2025
Resposta da Shade Australia Pty Ltd
Hi Janice,
Thank you for your wonderful five star review based on your experience with our store!
We're very glad to hear that you found our business to be reliable and trustworthy to supply quality products.
Kind regards,
Alana
Resposta da Shade Australia Pty Ltd
Hi Dionisia,
Thank you for your five star review - we're so thrilled to hear how happy you are with the quality of your new Harbord Centrepost Umbrella as well as with the delivery of your order.
Kind regards,
Alana
Outdoor Umbrella Cover
Product appears to be what I am looking for. Prompt reply to text regarding waterproof. Appreciate Boxing Day discount.
27 de dezembro de 2025
Resposta da Shade Australia Pty Ltd
Hi Patricia,
Thanks so much for taking the time to write us a five star review!
We're very glad to hear that you appreciated our quick reply to your question as well as our boxing day sale! I'm sure your new Umbrella Protection Cover will do a great job at keeping your umbrella safe from the elements.
Kind regards,
Alana
Linden 3.3 m. Octagonal.
Delivery was prompt. The umbrella is easy to use and effective for our use.
8 de dezembro de 2025
Resposta da Shade Australia Pty Ltd
Hi Neil,
Thank you for your five star review based on your order with us!
We're very glad to hear that you've found your new Shelta Lynden Cantilever Umbrella to be easy to use and effective for your home/backyard! It's also great to hear that you received your umbrella promptly with an interstate delivery! We always do our best to ship as soon as we can!
Kind regards,
Alana
Resposta da Shade Australia Pty Ltd
Hi Keith,
Thanks for taking the time to give us a five star review!
We're very glad that you're happy with the quality of your new Sunranger Eden Centrepost Umbrella, as well as with the service you received throughout your order. We ship as soon as we can so it's also great to hear that you received your umbrella promptly!
Kind regards,
Alana
Easy to order and quick delivery
11 de dezembro de 2025
Resposta da Shade Australia Pty Ltd
Hi Andy,
Thanks for your five star review!
We're glad to hear that you found it easy to order online and received it quickly - we always ship as soon as we can!
Kind regards,
Alana
Resposta da Shade Australia Pty Ltd
Hi John,
Thank you for the five stars! We're thrilled to hear that you were happy with the level of communication you received through your order, particularly regarding delivery! We'll always do what we can to accommodate delivery requests from customers too!
I'm sure your new Sunranger Woodlands Collection Timber Umbrella looks fantastic in its new home.
Kind regards,
Alana
Easy to order
Easy to order, prompt delivery & communication regarding delivery was excellent. Thank you
7 de dezembro de 2025
Resposta da Shade Australia Pty Ltd
Thank you for taking the time to give us a five star review based on your order with us. We're thrilled that you found it easy to order your new Bayview Umbrella on our website - we've done our best to make it look great and easy to navigate!
Kind regards,
Alana
Great service
Great service. & very reliable & efficient. Prompt delivery to Perth.. A nice helpful business to deal with. The Shelta umbrellas are great quality!! We have 3 of them!
🙂⛱️
8 de dezembro de 2025
Resposta da Shade Australia Pty Ltd
Hi Caz,
Thank you for a lovely five star review based on your experience with us! We're very glad that you had a great experience where we were able to help you with your order!
Kind regards,
Alana
Expert and timely advice online
18 de dezembro de 2025
Resposta da Shade Australia Pty Ltd
Hi Julie and Lachlan,
Thank you for your great five star review!
We're so glad that you were able to get really useful and quick advice through our website's online chat! We'll always do our best to help with any questions about our range.
Kind regards,
Alana
Resposta da Shade Australia Pty Ltd
Hi Donald, your public Trustpilot review just came through and I'd like to say thank you very much. It is always great to get positive feedback from our customers and when we're in this very busy Christmas period, it makes the whole team feel really good. Thank you. Andy Managing Director, Shade Australia
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