Shady RaysAvaliações 

***UPDATE*** it’s been over two weeks since I was provided a replacement order form. Completed it but still no update on my replacement order, no order number, no sunglasses. I’ve been told they are “processing as quickly as possible” several times and still no clarity. Suspicions confirmed.

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Found this company a few years ago. Loved my first pair. They lasted and eventually broke- got them replaced with a new pair, a week later that pair broke. 2 breaks in a month in the exact same place. Frames have gotten cheap.

They used to have good customer service and quality.

No phone number to call. No response to email or texts. Online “warranty claim” won’t let me move forward.

Guess I’ll be switching.

I purchased my shady rays less than six months ago. I contacted them about the defect in the frames and the prescription lenses. I returned the glasses to them. They corrected the prescription lens problem, but not the frame problem now I’m getting no response from them at all. I’m a big fan of Oakley because they are OSHA rated and I can wear them for safety glasses. I thought I found something new with Shady rays that I could wear outside of work, but if their customer service isn’t that good and the frames are made that cheaply I guess I’ll have to go back to Oakley At least their warranty works, and the people are responsive. My suggestion don’t buy.

I bought a pair of prescription sunglasses from them about 2-3 years ago and they have now broke 3 times in the exact same spot. Between my nose and eyebrow eveytime. It is nice to be able to get them replaced, but I would look for better quality if you want prescription glasses, the $160 is not worth it if I have to replace them every year.

I have recently bought sunglass, those are really good.

The customer service is 5 out of 5.

Received the wrong pair of sunglasses and the company did nothing to make it right. Customer service is practically non-existant.

Great glasses and great company! I had an issue with my glasses after 8 months and in the same day of reporting the problem they shipped out replacements.

I bought a set of Shady Rays Sun glasses but forgot to give them my distance prescription. I ask to send them back - and pay the difference for the prescription. Was told that policy is - they won’t work on “used sunglasses!! Buyer beware CUSTOMER N0 SERVICE
0 STARS

Initially had a tough time with the warranty. However, they did do the right thing. Their products are good and durable for the price. I will be purchasing from the more oftern.

Just absolutely professional and most importantly friendly customer service. I had an issue with my one pair of glasses, simply emailed them, and was responded to by a helpful customer service representative. I’m a customer for life!

I bought a pair a few years ago thinking the warranty would be perfect as I tend to break mine. I managed to keep them safe for a year. I put in for my free replacement to find out they wanted to sell me more and it cost $15 for shipping. I never did get the replacement pair. I found the same exact sunglasses at Walmart for under $10 a pair.

Product support from Shady Rays has exceeded my expectations once again. Hard to find many companies stand behind their products like these guys do. A simple claims process, timely response & clear communication made for a wonderful experience.

Bought a pair of Shady Rays and they broke after 6 weeks. Tried to utilize my warranty for a free replacement. Problem is they still want $16.89 processing. What a scam!

Shady Rays has great customer Service. They have great sunglasses. I ordered progressive lenses and frames and knew they would be good but turns out my new sunglasses are great. The clarity of the lenses is so good.

Nothing irritates me more when a company makes a claim of free replacements if stolen or broken and then charges you to get replacements.
The sunglasses are OK. Saving up for Ray Bans.

I never received the 2 pairs I ordered and reached out to them but have yet to get a response. WORST CUSTOMER SERVICE!

Possibly the worst sunglasses I’ve owned. Lens quality similar to the cheap throw away you’d find at a gas station. They replaced the original pair for this issue but they were the same. Also sent an extra pair of a different style, same problem. Just can’t see clearly through them.

Took money, haven't shipped, don't respond to emails, don't answer phone, don't respond to texts.

After a very very lengthy time on hold, finally got a hold of someone and received glasses several days late.

The glasses themselves are nothing to write home about.

So cheap, break easily and you can buy new ones for what they're worth as replacements. Then those will break and you'll get sick of it

I'm glad I found y'alls company. I wish I would have found it years ago. I ride motorcycles and y'alls shades work great. Thank you so much.

Chelsea provided exception customer service and was authentic. She listened to my immediate needs and provided the best resolution.