Shady RaysAvaliações 

537
O TrustScore é 3 de um total de 5

2,8

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Have ordered 6 pair over the years for myself, husband, and son. Great quality, and they stand behind their replacement guarantee. Have either lost or broken 3 pair, and all three replaced quickly and... Ver mais

Avaliado com 1 de um total de 5 estrelas

Tried to place an order on their website price changes from one minute to the next. If you click an ad online you get one price and if you go direct to site you get another price and it never matche... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Horrible company. Sunglasses arrived broken. Tried for several days to contact an actual CSR instead of AI or automated return. Why a CSR? Because they wanted me to pay $9 additional dollars to repla... Ver mais

Avaliado com 5 de um total de 5 estrelas

Purchased pair of Shady Rays sunshades almost 2 months ago. After 6 weeks, frame cracked while wearing shades. Contacted Company, explained what happened, sent pics of broken shades, & verified purc... Ver mais

Detalhes da empresa

  1. Compras e Moda

Escrito pela empresa

High quality Polarized Sunglasses that include lost and broken protection. Live Hard. We Got You.


Informações de contato

2,8

Bom

O TrustScore é 3 de um total de 5

537 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 34% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

2,8

Todas as avaliações

(537)

56 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

SHADYrays is definitely SHADY

Just wanted to let you guys know the claims of “in the family for life” as the ad states and replacement for broken lost glasses are total BS. Early adopter here, 2019. Without customers like us this company wouldnt even be here anymore. They’d have come n gone like a fart in the wind. As an early adopter, What thanks do I get?? Cut off. Recently went to get a replacement pair and was told I wasn’t entitled to another. Sorry. Out of luck. They’ve changed policy since launch and now only offer 2 replacements. So over 5 years I’ve used my 2… that’s one set every 2 years. By no means abuse of the system. In fact, I feel that’s pretty responsible of me. They don’t. Told me to kick rocks. SHADYrays indeed.

1 de março de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Bait-and-switch phony discount offers

They advertised 30% off so the $54 glasses, when added to cart, showed as $37.80
I went to checkout to order and luckily paid attention since the checkout process was charging me the full $54. I notified them of the problem and they just offered a lesser discount of 20% off. An ethical business would not attempt this kind of bait-and-switch tactic.

15 de março de 2024
Avaliação não solicitada
logotipo da Shady Rays

Resposta da Shady Rays

Hey David, we are sorry to hear this happened to you. We do not want you to think of our company in this light! Here is a 30% off code which you should have gotten in the first place use code SPARK and be sure to let us know if we can do anything else for you. Again sorry for the trouble!

Avaliado com 5 de um total de 5 estrelas

I have got to say again

I have got to say again, as I always tell my friends and family Shady Rays are the best. I am a long term convert from another top of the line sunglasses manufacturer.
Shady Rays has always come through for me. They are my go to set of sunglasses, (I have about 6-7 pair.) Occasionally I use different pair for golf and then casual wearing. Customer support is second to none.
Scott
Connecticut

14 de março de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Shady Rays are awesome

Shady Rays are awesome. The lenses are great quality and their replacement service is absolutely fantastic. Love the brand, will always be a customer

12 de março de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great quality, low price, great service

Shady Rays has been exceptional. They're super affordable and my pai is actually really study and never fogs up. I have been super impressed with this company, and their customer service has been incredible and friendly. I can't find a single thing to complain about.

20 de fevereiro de 2024
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

Cheaper quality than expected

The ordering process what pretty simple, however I don't think it was clear enough that the cost was in USD. Shipping took over 3 weeks, which is disappointing considering other products prlurchase from the same country and others further away arrived much more quickly. The sunglasses themselves are fine. The quality feels cheaper than expected, and the metal details actually look like chrome painted plastic. I was super excited to get these but honestly am little disappointed.

19 de fevereiro de 2024
Avaliação não solicitada
logotipo da Shady Rays

Resposta da Shady Rays

Hey Sam! I'm so sorry for the delay in shipping your order. We try to pick the best option but unfortunately, some areas may unexpectedly take longer than others. We make our shades with high quality frame and lens materials and stand behind our shades 100%. If you have any questions please reach out to our team and we would be happy to help!

Avaliado com 1 de um total de 5 estrelas

Should be called Sh *tty Rays

Should be called Sh *tty Rays. You could literally get this quality of sunglasses at a gas station and save yourself $50. Blown away by how poor the quality is. I took them out of the case and the frames are made of the kind of quality of plastic they use for plastic utensils.

Great marketing for a reason - the product is awful.

17 de fevereiro de 2024
Avaliação não solicitada
logotipo da Shady Rays

Resposta da Shady Rays

Hey Brian! We're sorry to hear these shades may not be for you. We make our shades with high quality materials and we stand behind our product 100%. We offer free returns and exchanges for 30 days after your purchase if you would like to try something else!

Avaliado com 5 de um total de 5 estrelas

Great customer service!

Sunglasses broke so I reached out to shady rays and they replaced them free of charge!! Maddie and Ashley were amazing. So quick to respond and get things handled for me. We will definitely be lifelong customers!

26 de janeiro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Mariah from Shady Rays is great

Mariah, the Brand Ambassador who was assigned to my replacement request, was extremely attentive, prompt, and helpful. The style that I lost was discontinued but she offered me a number of excellent alternatives, and she was also kind and quick with a response. A big reason I keep using Shady Rays is their customer service. Thank You!

14 de novembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great product, great people, and great company

I’ve used Shady Ray products for years now and they continue to be a great product that is also affordable. Every company will have some type of issue whether it be shipping, cost, service, etc. I he difference with Shady Rays is they stand by their product and always support the customer first.

3 de janeiro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great service

Had issues that were resolved by customer service immediately. I have purchased several glasses from SR and love them. Last purchases were with readers. Well worth it for out door activities.

21 de dezembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Shady Rays is an excellent company

Shady Rays is an excellent company, I would buy from them again. They offer excellent customer service and a good pair of shades ! I need a prescription, the lenses are excellent quality. My rizz factor sky rockets when I wear them. Jim OD

15 de dezembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Saved the day!

I have enjoyed my pairs of Shady Rays sunglasses for a while. They fit and wear well. My eyes were dilated for an appointment. I wore my Shady Ray wrap around style to drive home. The UV coating and quality lenses saved me from the bright sun so I could drive home. Saved the day!

29 de novembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great product and better customer service.

I've been searching forever for sunglasses that help see the golf ball in fliught and read greens and have spent way too much money on expensive brands. Shady Rays are the best by far with their Green Wolf line of glasses. I have three pair and they are all great.
They compay als has the absolute best customer service ever...not just for sunglasses. Their communication is amazing and do whatever is necessary to support their customers. I can't recommend them enough. Great product, customer service and pricing.

7 de novembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Shady rays is one of the best companies…

Shady rays is one of the best companies that I have worked with. They offer replacements on their glasses if something goes wrong and it is an easy process. I recently purchased some glasses that went on further sale after my purchase date and they price matched. I love their customer service and their products! I will continue to be a forever customer with them.

27 de novembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great Customer Service

Had an issue with broken sunglasses...that style had been discontinued...husband loved them! Sarah helped us find a great replacement, and took care of everything to get the replacements out. He liked them so much, we have ordered 2 more pair!

19 de novembro de 2023
Avaliação não solicitada

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