I wanted to change my manual car to an automatic one. I saw a car I liked and which suited my criteria on the Selbourne, Portadown website. I was nervous about test driving the car because I had... Ver mais
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Veja o que dizem as avaliações
Friendly, helpful and professional staff. Love my new car and the whole experience was so great! Cant recommend Shelbourne highly enough!!
Had a great experience buying a car from here. David was helpful all the way through the process from initial seeing the car online to the date of collection. Living in the West of Ireland meant impor... Ver mais
A empresa respondeu
Quoted £10,398 repair bill for a car i bought last March, what a complete joke amd rip off , car faulted initially under warranty , replaced 4 injectors and now needs a new fuel system 150 miles outsi... Ver mais
A empresa respondeu
Detalhes da empresa
- Concessionária de veículos motorizados
- também em
- Concessionária da Renault
- Concessionária Nissan
- Concessionária Toyota
- Locadora de Carros
- Revendedora de carros usados
Informação fornecida por fontes externas variadas
Award winning car dealers based in Portadown & Newry Co. Armagh NI specialising in New and Used Cars, Servicing, Parts, Accessories and Rental.
Informações de contato
334 Tandragee Road, BT32 3RB, Portadown, Reino Unido
- 02838396800
- info@shelbournemotors.com
- shelbournemotors.com
3,8
Muito Bom
1 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 81% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great service from Glen and the backup…
Great service from Glen and the backup team. This is the second vehicle I have purchased from Shelbourne and I hope to do business with them again.
27 de setembro de 2021
Resposta da Shelbourne Motors
Dear Les
It’s a pleasure to read such a fantastic review about our Nissan dealership. We will make sure and pass this on to Glenn and the team! Customer satisfaction is so important to us & we are always striving to go the extra mile for our customers.
We hope you have many years happy driving in your new car!
Best Regards,
Customer Service Team
Shelbourne Motors.com
All went perfectly smoothly thanks
27 de setembro de 2021
Resposta da Shelbourne Motors
Dear Morag
It’s a pleasure to read such a fantastic review about our dealership. We will make sure and pass this on to the team! Customer satisfaction is so important to us & we are always striving to go the extra mile for our customers.
We hope you have many years happy driving in your new car!
Best Regards,
Customer Service Team
Shelbourne Motors.com
NEW VAN
Excellent service from Conor Hagan at Shelbourne Motors Portadown, when I enquired about a new Renault van. Fast, efficient and friendly service. Would recommend.
27 de setembro de 2021
Resposta da Shelbourne Motors
Dear Customer
It’s a pleasure to read such a fantastic review about our Renault dealership. We will make sure and pass this on to Conor and the team! Customer satisfaction is so important to us & we are always striving to go the extra mile for our customers
We hope you have many years happy driving in your new car!
Best Regards,
Customer Service Team
Shelbourne Motors.com
Giving 2 stars although I think is…
Giving 2 stars although I think is generous. Purchased car May 2020 reassures everything was in place. Come to August 2021 was clamped due to tax to find out I wasn’t the registered owner after paying full for the car. At dealership was never given slip to change owner which wasn’t aware first time buying again was reassured everything was in place. Weeks later I have paid out £155 and have been ignored after numerous messages to Portadown garage. Never again will I buy off this company or recommend disgraceful aftercare. Truly their fault and they’ve not a care now they have the money! Still no word to being resolved and still being ignored!
Update:
The matter has now been resolved and have been compensated part of costs which I’m happy about. Have to say since this review the company have done their best to resolve this issue which I’m grateful for.
26 de setembro de 2021
Avaliação não solicitada
Welcoming experience
Lee was easy to get along with and very welcoming, I would highly recommend this dealership. Swift easy and very helpful.
26 de setembro de 2021
Resposta da Shelbourne Motors
Dear Rosemary
It’s a pleasure to read such a fantastic review about our Toyota dealership. We will make sure and pass this on to Lee and the team! Customer satisfaction is so important to us & we are always striving to go the extra mile for our customers.
We hope you have many years happy driving in your new car!
Best Regards,
Customer Service Team
Shelbourne Motors.com
Volking Excellent
We purchased a 1 year old Volkswagen Passat Estate from Jamie at auto-select. We'd been looking for a car within this range and had seen a few different models at dealers in Belfast and Ballymena. What stood out was Jamie's knowledge and personal touch. He'd put together a short video showing the interior and features of the vehicle, this was much appreciated as I was able to share this with my partner. There was no hard sell and everything including tax and drive away insurance was taken care off. It's obvious Jamie enjoys what he does, it makes the customer experience so much better. Took our first trip to Fermanagh and loving our new car, thank you.
24 de setembro de 2021
Avaliação não solicitada
Resposta da Shelbourne Motors
Dear Fitzey
It’s a pleasure to read such a fantastic review about our Autoselect dealership. We will make sure and pass this on to Jamie and the team! Customer satisfaction is so important to us & we are always striving to go the extra mile for our customers.
We hope you have many years happy driving in your Volkswagen Passat.
Best Regards,
Customer Service Team
Shelbourne Motors.com
Jorge was a first class gentleman.
Jorge was a first class gentleman. Patient, listened to and thoroughly answered our many questions. Took great time to show my husband and I the many cars in the make we wanted. Jorge has even contacted us by telephone to enquire how we are enjoying our new car. It was noticeable the number of customers seeking out Jorge. What a gem of a man. We thoroughly enjoyed our time with Jorge. Shelbourne, look after Jorge, what an asset.
22 de setembro de 2021
Resposta da Shelbourne Motors
Dear Mrs Molloy
It’s a pleasure to read such a fantastic review about our Nissan dealership. We will make sure and pass this on to Jorge the team! Customer satisfaction is so important to us & we are always striving to go the extra mile for our customers
We hope you have many years happy driving in your new car!
Best Regards,
Customer Service Team
Shelbourne Motors.com
Best experience Iv ever had with a car… Jack Ward
Best experience Iv ever had with a car dealership, super friendly and professional!
21 de setembro de 2021
Resposta da Shelbourne Motors
Dear Customer
It’s a pleasure to read such a fantastic review about our Renault dealership. We will make sure and pass this on to Jack and the team! Customer satisfaction is so important to us & we are always striving to go the extra mile for our customers
We hope you have many years happy driving in your new car!
Best Regards,
Customer Service Team
Shelbourne Motors.com
Very impressed with the service I…
Very impressed with the service I received at Shelbourne Motors. James was very professional and helpful. I wouldn't hesitate to purchase from them again.
21 de setembro de 2021
Avaliação não solicitada
Resposta da Shelbourne Motors
Dear Neal
Thank you for taking the time to rate us 5 stars! We really appreciate your feedback. We will be sure to share it with James and the team at Autoselect Portadown. As a family business your recommendation is hugely important to us. Thanks again & we look forward to seeing you again soon.
Best regards,
Customer Service Team
ShelbourneMotors.com
The helpful sale executive
The sales executive George is a decent bloke very helpful and accommodating and gave my wife and I a spin ourselves where we could discuss the options open to us.I think that’s what did it for us being given time and space to make up our minds .George is aware these days that customers do their research before entering a new car forecourt, having trawled the internet about the pros and cons of any car they wish to purchase, a friendly accommodating car sales man is all that’s needed these days who can strike a good deal.
20 de setembro de 2021
Resposta da Shelbourne Motors
Dear Alan
It’s a pleasure to read such a fantastic review about our dealership. We will make sure and pass this on to Alan and the team! Customer satisfaction is so important to us & we are always striving to go the extra mile for our customers
We hope you have many years happy driving in your new car!
Best Regards,
Customer Service Team
Shelbourne Motors.com
Conor was absolutely brilliant
Conor was absolutely brilliant. He talked us through everything and great patience. Nothing was too much for him. I’d highly recommend him to anybody that was trying to purchase a vehicle. A true gentleman
20 de setembro de 2021
Resposta da Shelbourne Motors
Dear Catherine
Thank you so much for your 5 star review! We really appreciate your feedback and very grateful for your business. We will be sure to pass this onto Conor and the team.
As a family business we strive to offer the best customer experience across our dealerships and we are really pleased that this is reflected in your review.
We look forward to seeing you again soon.
Best Regards,
Customer Service Team
Shelbourne Motors.com
great service from David
great service from David, no bull, and got the deal done pretty quickly.
20 de setembro de 2021
Resposta da Shelbourne Motors
Dear David,
Thank you for taking the time to rate us 5 stars! We really appreciate your feedback. We will be sure to share it with David and the team at Renault Newry. As a family business your recommendation is hugely important to us. Thanks again & we look forward to seeing you again soon.
Best regards,
Customer Service Team
ShelbourneMotors.com
My experience from my first viewing of…
My experience from my first viewing of car to final agreement was excellent,James was very helpful explaining every detail of my purchase as we went from stage to stage , excellent service
19 de setembro de 2021
Resposta da Shelbourne Motors
Dear Averil,
Thank you so much for your 5 star review! We really appreciate your feedback and very grateful for your business. We will be sure to pass this onto James.
As a family business we strive to offer the best customer experience across our dealerships and we are really pleased that this is reflected in your review.
We look forward to seeing you again soon,
Best Regards,
Customer Service Team
Shelbourne Motors.com
Had excellent service throughout
Had excellent service throughout . Gave me all the information and an excellent video to start . Car excellent and sale completed easily and with great attention . Thoroughly recommend the staff and garage . Lee was great . Thank you !
19 de setembro de 2021
Resposta da Shelbourne Motors
Dear Barry,
Thank you so much for your 5 star review! We really appreciate your feedback and are very grateful for your business. We will be sure to pass this over to Lee and the rest of the team in Toyota. Wishing you many happy years with your new car.
We look forward to seeing you again soon.
Best Regards,
Customer Service Team
Shelbourne Motors.com
Top class service at Shelbourne Nissan Portadown
Was trying to decide between 2 cars in 2 different car dealers, Shelbourne Nissan being one of the dealers. However, their customer care was top class, surpassed the other dealer by miles and that swung it for me. Staff were helpful, honest, courteous, knowledgeable and made my experience a positive one. Special mention for Marcus whose customer care was outstanding. Gold stars all the way for him! ⭐️⭐️⭐️⭐️⭐️
18 de setembro de 2021
Avaliação não solicitada
Resposta da Shelbourne Motors
Dear Janice,
Thank you so much for your 5 star review! We really appreciate your feedback and are very grateful for your business. We will be sure to pass this over to Marcus and the rest of the team. Wishing you many happy years with your new car.
We look forward to seeing you again soon.
Best Regards,
Customer Service Team
Shelbourne Motors.com
Excellent polite and informative service
Excellent polite and informative service from James. A pleasure to deal with and thoroughly recommend. Everything was professional and well explained.
.
18 de setembro de 2021
Resposta da Shelbourne Motors
Dear Jonathan,
Thank you so much for your 5 star review! We really appreciate your feedback and very grateful for your business. As a family business we strive to offer the best customer experience across our dealerships and we are really pleased that this is reflected in your review. We will be sure to pass this on to James.
We look forward to seeing you again soon.
Best Regards,
Customer Service Team
Shelbourne Motors.com
Used car bought for my daughter
Bought a car for my daughter, with the guidance of sales rep Jamie Preuss. Couldn’t have been more helpful, courteous or open. Strongly recommend Shelbourne , and Jamie.
18 de setembro de 2021
Avaliação não solicitada
Resposta da Shelbourne Motors
Dear Barry,
Thank you so much for your 5 star review! We really appreciate your feedback and very grateful for your business.
As a family business we strive to offer the best customer experience across our dealerships and we are really pleased that this is reflected in your review.
We look forward to seeing you again soon.
Best Regards,
Customer Service Team
Shelbourne Motors.com
excellent service from Marcus
excellent service from Marcus. Friendly, Pleasant, very patient and very helpful.Couldnt have asked for better
17 de setembro de 2021
Resposta da Shelbourne Motors
Dear David & Heather,
Thank you so much for your 5 star review! We really appreciate your feedback and very grateful for your business.
As a family business we strive to offer the best customer experience across our dealerships and we are really pleased that this is reflected in your review.
We look forward to seeing you again soon.
Best Regards,
Customer Service Team
Shelbourne Motors.com
Fantastic service from Jamie!
Can’t recommend Shelbourne and Jamie enough, you are definitely in safe hands here. My 15 year old car packed in and I needed something reliable pretty quickly. Jamie did not disappoint with this. He went above and beyond what was needed. And I can’t thank him enough. Will definitely be back when the time arises. Thank you again!
17 de setembro de 2021
Avaliação não solicitada
Resposta da Shelbourne Motors
Dear Nicola,
It’s a pleasure to read such a fantastic review about our Autoselect dealership. We will make sure and pass this on to Jamie and the team! Customer satisfaction is so important to us & we are always striving to go the extra mile for our customers
We hope you have many years happy driving in your new car!
Best Regards,
Customer Service Team
Shelbourne Motors.com
Excellent service from Shelbourne…
Excellent service from Shelbourne motors Portadown. Jamie was very patient and professional in helping with all our needs. We love our new car and would highly recommend Jamie and Shelbourne to anyone.
17 de setembro de 2021
Avaliação não solicitada
Resposta da Shelbourne Motors
Dear Tony,
It’s a pleasure to read such a fantastic review about our Autoselect dealership. We will make sure and pass this on to Jamie and the team! Customer satisfaction is so important to us & we are always striving to go the extra mile for our customers
We hope you have many years happy driving in your new car!
Best Regards,
Customer Service Team
Shelbourne Motors.com
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