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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I’d definitely give Shepper five stars – it’s honestly my favourite mystery shopper platform. It’s really easy to use and everything just feels straightforward. I use it quite a lot, especially f... Ver mais

Avaliado com 5 de um total de 5 estrelas

Great variety of jobs. No need to wait to be approved for a job. Clear guidance an instructions. Quick pay and quick withdrawals. Excellent support from a kind, thoughtful and helpful support team.

Avaliado com 5 de um total de 5 estrelas

Have only been picking up jobs for the past month but it's super easy and straight forward to pick up jobs and complete then. There are also a variety of tasks to complete so you never get bored. Thos... Ver mais

Avaliado com 4 de um total de 5 estrelas

Overall I’ve had a great experience using Shepper mystery shopping. It took me a little while to get used to exactly how to complete the tasks - I had a couple failed in the beginning but if you read... Ver mais

Detalhes da empresa

  1. Analista de Mercado
  2. Auditor
  3. Serviços de Desenvolvimento Comercial
  4. Agência de media e marketing

Escrito pela empresa

We help businesses put the power of accurate, real-time data at the heart of every business decision.


Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

575 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 63% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 4 de um total de 5 estrelas

It’s good app to make side money while…

It’s good app to make side money while having your day job. Pay quick and customer service is quite responsive. Downside of it will be some task are under-timed for the scale of the task. Some times you just need to take 6 photos for 20 minutes, some time you need to take 30 photos for 30 minutes.

10 de setembro de 2025
Avaliação não solicitada
logotipo da Shepper

Resposta de Shepper

Big thanks for your feedback Leonard! We'll keep up the good work and listening to Shep feedback. Thanks for being part of our community.

Avaliado com 5 de um total de 5 estrelas

Great app and user experience

Great app and user experience, all the tasks are reviewed and accepted quickly and I’ve managed to earn a little extra money. The support with any issues I have with completing the tasks are dealt with quickly. There is a good number and range of tasks available near me fairly regularly.

10 de setembro de 2025
Avaliação não solicitada
logotipo da Shepper

Resposta de Shepper

Thanks Rebecca your support means the world to us too. Appreciate you taking the time to rate us Excellent!

Avaliado com 5 de um total de 5 estrelas

Shepper, the mysterious experience with hidden benefits.

Shepper is a mystery shopping company for whom I have been very grateful. Not everyone can find a regular 9 - 5 opportunity, not everyone has that ability to commit. Shepper offers an opportunity to make a little extra money by reviewing goods and services by willing people of diverse backgrounds. As such the benefits are extended to the wider public, ensuring that standards are met and the public at large receives value for money. It’s not a get rich quick scheme, it is an opportunity for people with a diverse range of skills to influence the market place and make a little extra income on the side.

9 de setembro de 2025
Avaliação não solicitada
logotipo da Shepper

Resposta de Shepper

Amazing to hear! Thanks for the glowing 5-star review. Shepper is here for people who need more flexibility, an alternative way to earn or a side hustle. Hearing we've helped you means the world to us. Thanks for taking the time to share your experience and explain how our community can influence the customer experience. We're here for you and the customer!

Avaliado com 5 de um total de 5 estrelas

User-friendly mystery shopper app

Shepper is a very user-friendly mystery shopper app. It is easy to find tasks close by and instructions are clear. Shepper staff offer support where needed, and it is easy to access your earnings.

8 de agosto de 2025
Avaliação não solicitada
logotipo da Shepper

Resposta de Shepper

Hey Rosie - thanks for the 5 stars! We’re so glad you’re enjoying Shepper and can’t wait to send more jobs your way.

Avaliado com 5 de um total de 5 estrelas

Great fun pretending to be a spy and…

Great fun pretending to be a spy and getting paid for it too.

9 de setembro de 2025
Avaliação não solicitada
logotipo da Shepper

Resposta de Shepper

Love this Philip! We’re so glad you’re enjoying your missions - who doesn’t want to be a paid undercover agent, right? Thanks for the 5 stars and for being part of the Shepper spy squad. We hope we haven't blown your cover.

Avaliado com 4 de um total de 5 estrelas

A great little App to make some money…

A great little App to make some money whilst out and about. They pay very promptly and have a wide range of tasks. Some are fairly difficult, requiring covert photographs in a busy store for example. The majority are straightforward and once you find your favourites it’s easy to progress at a decent speed as you know what you’re looking for.

9 de setembro de 2025
Avaliação não solicitada
logotipo da Shepper

Resposta de Shepper

Hi Kev - thanks for leaving us a positive review. Great to hear you've found your favourite jobs and thanks for being part of our community!

Avaliado com 5 de um total de 5 estrelas

Turn time in town into money for extras

I really enjoy doing tasks on the Shepper app. I can't remember the onboarding process which means it must have been very easy and seamless with the outcome I expected. The tasks themselves are usually pretty easy and straightforward. The more complicated ones get easier the more you do them. Sometimes the task feels cancelled feel a little low but I have found that after doing the same task a few times, time spent reduces drastically and the fee becomes more attractive. Perseverance and attention to detail is key to becoming more efficient. The occasional uplift in pay is welcome but quite rare in my experience. There is often a certain amount of detail expected when completing tasks and if there are any issues, support will ask for it to be re done. I have found support to be usually quite fair but on the odd occasion you might come up against a more picky review team member but this is rare and the more experience you get the better you will become at getting tasks completed correctly the first time.
There is a wide variety of tasks available from quick checks of things like tobacco products to more extensive store mystery shops. I really enjoy the variety of tasks and the additional income it provides.
The Shepper team are quite pro active as well. They often text me to ask if I can do a particular task which is welcome. All in all I really like Shepper. It gets me out and about doing things and seeing places earning money instead of being at home procrastinating and being non productive!

7 de setembro de 2025
Avaliação não solicitada
logotipo da Shepper

Resposta de Shepper

Hi Andrew - thank you so much for your 5-star review and the comprehensive, balanced explanation of Shepper! We’re delighted you’ve had such a positive experience and sharing it here really helps others to understand what's on offer at Shepper. It’s fantastic to know this has come through for you and we're getting you out and about.

We really value you being part of our Shepper community and look forward to supporting you on many more jobs. Thanks again for taking the time to share your feedback - it means a lot. 100% productive!

Avaliado com 5 de um total de 5 estrelas

Jobs are easy to do and support is…

Jobs are easy to do and support is efficient. Payment always go through easily to your bank. Great to do on the side to earn extra cash.

2 de setembro de 2025
Avaliação não solicitada
logotipo da Shepper

Resposta de Shepper

Big thanks Miss Hindley for your 5-star feedback. We're always here for side hustle earnings. Keep shepping!

Avaliado com 5 de um total de 5 estrelas

Shepper highlights

There is a lot of support from a very responsive team to help you complete the tasks. They are always very friendly. The work is enjoyable and I’m always paid in a timely manner. I’ve worked for them for a year now and this is by far the best market research company for interesting work and support.

2 de setembro de 2025
Avaliação não solicitada
logotipo da Shepper

Resposta de Shepper

Hi Tracey - this is amazing to hear! Thanks for the glowing review - we love having you in the Shepper community.

Avaliado com 4 de um total de 5 estrelas

Good experience but some issues

Firstly, important to note I've been pleased with the Shepper experience.

Jobs are usually reviewed within 24 hours and the review team seem fair in their process...I've had a couple of jobs accepted but with some feedback from the reviewer which is appreciated as I suppose they could have failed or asked for a retry.

There are usually plenty of jobs in around my area and it's easy to accept and complete (you can even filter out any jobs you're not interested in). If completing plenty of jobs, it's important to know tax rules around "self-employment" in the UK. Earning over £1000 in a tax year (which I managed in 2 months) means you need to register for Self-Assessment and best to read up on the £1000 Trader Allowance and claiming car mileage. You can export payments from the Shepper app to CSV and I've kept a record of mileage for all jobs.

I have a couple of issues to feedback on following roughly 10 weeks using Shepper:

1. The referral payment for jobs completed by someone I've referred is VERY slow! When a newly referred Shep completes 10, 20 & 50 jobs, the referring Shep is due £10, £20 & £50 at each milestone. My referred Shep has now completed >30 jobs and I'm still awaiting the £20 payment for 20 jobs. I've asked the support team about this twice and I've had the following reply to both messages:

"Hi Russell, apologies for the delay on these ones they are being processed differently but the bonus should be issued shortly, thank you for your patience 🙂"

I understand the process is different but feel Shepper are benefitting from the jobs completed by my referred Shep but not paying the referral bonus as promised in a timely manner.

2. This is more relevant to when eligible to pay income tax (>£1000 Shepper earnings in a tax year) and relates to the fee for jobs. Last weekend, I was contacted by Shepper via text message to see if I could complete a £9 job (30 mins) at a location roughly 15 min drive away. I replied that after 20% income tax the fee would be £7.20 and then parking costs would bring this down to £5 or so which means the job is not as attractive. Just something to consider.

3. I've found that some jobs (particularly Waitrose in-store) are just not worth the effort. I'm looking at one now that has a £10 fee with £8 purchase (to be reimbursed) for 30 mins. This is reasonable but the number of tasks within the job is 201!!! I'm not opposed to hard work but this is just ridiculous and I don't even consider these anymore.

Those are my thoughts....I'd score the entire experience a 7-8/10.

29 de agosto de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Happy Shepper user

I’ve been using Shepper for about 2 years now and have found the app easy to use. There are a variety of different mystery shopping jobs available locally to me and the live support team are very helpful and reply quickly. I find the job descriptions and tasks are easy to follow and complete.

28 de agosto de 2025
Avaliação não solicitada
logotipo da Shepper

Resposta de Shepper

Thanks Charlene - amazing to hear you're a happy Shepper user! Thanks for the glowing review - we love having you in our community.

Avaliado com 5 de um total de 5 estrelas

All jobs start from £2.50 and they…

All jobs start from £2.50 and they mostly pay £5 or over for most of the jobs, the jobs are usually fast and easy and you can earn over £50 in one day!

25 de julho de 2025
Avaliação não solicitada
logotipo da Shepper

Resposta de Shepper

Hi Zeeyah thanks for giving us 5-stars - we appreciate it!

Avaliado com 5 de um total de 5 estrelas

The support at Shepper is incredible

The support at Shepper is incredible. They are always on hand to help with any queries or problems I have. The staff are so friendly and take time to ensure we are able to do our jobs.

21 de agosto de 2025
Avaliação não solicitada
logotipo da Shepper

Resposta de Shepper

Hey Leigh - thanks for the glowing review! We're always here for our Sheps. Thanks for being part of our community.

Avaliado com 5 de um total de 5 estrelas

Brilliant app and good customer service

There is always a good selection of jobs available and often large campaigns going on with the chance to make a good of money. Customer service is always quick to respond and reviews are usually completed the same day.

24 de agosto de 2025
Avaliação não solicitada
logotipo da Shepper

Resposta de Shepper

Hi Dayle - we love a bit of variety at Shepper. Thanks for giving us an excellent review - we really appreciate your feedback. Here's to many more jobs together!

Avaliado com 3 de um total de 5 estrelas

Don't make a mistake

This company is different in that you can't book a job to do in your own time. It has to be done on the day the job appears. Everything though is done at the time without going home and complete.
The problem is if you make a mistake. You have to go back within 24 hours even if you help them out by travelling 10 miles you have to back and there is no flexibility even if you are 10 minutes late, which is disappointing. Payment is reliable.

23 de agosto de 2025
Avaliação não solicitada
logotipo da Shepper

Resposta de Shepper

Hi Philip - thank you for taking the time to leave a review. We appreciate your feedback and perspective. We try to be flexible wherever possible. Our in-store mystery shop jobs aim to capture the in-store customer experience, so it's important we reflect what happened accurately in the moment. Stock and staff change daily which is why jobs are timebound. Thanks for going the extra miles for us - we really appreciate it!

Avaliado com 5 de um total de 5 estrelas

I find the Shepper app easy and user…

I find the Shepper app easy and user friendly and the team provide a great service. It’s a great way to make some extra money and the jobs are varied and can be interesting however I do feel that some of the jobs are becoming more difficult for less pay. Some of the jobs on the app make it hard to keep under cover. The app and team I would give 5 stars to.

22 de agosto de 2025
Avaliação não solicitada

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