Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais

Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais

Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I’d definitely give Shepper five stars – it’s honestly my favourite mystery shopper platform. It’s really easy to use and everything just feels straightforward. I use it quite a lot, especially f... Ver mais

Avaliado com 5 de um total de 5 estrelas

Great variety of jobs. No need to wait to be approved for a job. Clear guidance an instructions. Quick pay and quick withdrawals. Excellent support from a kind, thoughtful and helpful support team.

Avaliado com 5 de um total de 5 estrelas

Have only been picking up jobs for the past month but it's super easy and straight forward to pick up jobs and complete then. There are also a variety of tasks to complete so you never get bored. Thos... Ver mais

Avaliado com 4 de um total de 5 estrelas

Overall I’ve had a great experience using Shepper mystery shopping. It took me a little while to get used to exactly how to complete the tasks - I had a couple failed in the beginning but if you read... Ver mais

Detalhes da empresa

  1. Analista de Mercado
  2. Auditor
  3. Serviços de Desenvolvimento Comercial
  4. Agência de media e marketing

Escrito pela empresa

We help businesses put the power of accurate, real-time data at the heart of every business decision.


Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

575 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 63% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 4 de um total de 5 estrelas

For me they have the best app and maps…

For me they have the best app and maps of a few mystery shopper apps I use. However, jobs have got more complex and there seems to generally less jobs available that a couple of years ago. So whilst still a very good offering, still room for improvement overall.

5 de novembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Fantastic way to earn and learn!

Shepper has genuinely transformed how I approach earning a little extra. The variety of interesting tasks they offer is amazing, constantly getting me out and about all over London and even further afield. It’s the perfect way to explore new areas! Beyond the great tasks, the support staff are always helpful and prompt. Getting paid is effortless, whether I choose the monthly auto payment or use one of the three manual withdrawals available each month. This flexibility makes budgeting super easy! Highly recommended for anyone looking for varied work and reliable, accessible earnings!

29 de outubro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent app if you love getting out…

Excellent app if you love getting out and about and the bonus of earning a few pounds, very easy to do and step by step instructions and so easy to follow.
The Shepper team are always on hand to help with any problems and give you guidance if needed.
All in all it’s fun to do and will help towards some Xmas presents I wouldn’t normally to get.
Thankyou Shepper

11 de outubro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great team verry helpful

Great team verry helpful. Tasks are easy to follow with great pay. Process of approval is fast and if it was incorrect slightly they do tell you what to do to correct it snd allow you to edit the task.

6 de outubro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

It's a great opportunity to work with

It's a great opportunity to work with.
Very helpful when we need them.
Discovering the new things.

29 de março de 2025
Avaliação não solicitada
logotipo da Shepper

Resposta de Shepper

Thanks for the 5-star review! Great to hear you found the Shepper Team helpful. We love helping our clients and community to discover new things! Really appreciate your feedback.

Avaliado com 1 de um total de 5 estrelas

Gone downhill in a very weird way

First of all I’ve been on Shepper for ages and have done hundreds of jobs there, and I also use other mystery shopping apps and sites, so I know what I’m talking about.

Shepper used to be great but it’s fallen so far downhill, partly because of the increase in job complexity, but mainly because of the way they treat people. Over the past year there have been subtle changes in job rules, in which we’re expected to be mind readers, leading to an increase in jobs being sent back for retries for nonsensical reasons, most of which appear to be made up on the spot. The atmosphere recently has been frankly manipulative. It’s more than just lying. It is gaslighting and emotional abuse.

21 de setembro de 2025
Avaliação não solicitada
logotipo da Shepper

Resposta de Shepper

Hi - thank you for taking the time to share your feedback and for being part of the Shepper community for so long. We’re genuinely sorry to hear about your recent experiences — this is not how we want any of our Sheps to feel.

The issues you’ve raised around job clarity and communication are important, and we take them seriously. Our friendly Live Support are always available and willing to help if ever there is a query on a job. While the vast majority of our community rate us as Excellent, we never want anyone to feel frustrated or unheard.

We’d love the chance to understand more about your experience and work with you to make it right. Please contact us at support@shepper.com so we can look into the specific jobs you’ve mentioned and address your concerns.

Thank you again for your contribution and for helping us improve.

Avaliado com 5 de um total de 5 estrelas

Shepper is a great platform to use

Shepper is a great platform to use. I find the app is very user friendly and I have been able to accept jobs that are close by to me. It’s a great way to earn some extra money. Whenever I’ve had a question or query I’ve always received friendly and helpful advice.

24 de setembro de 2025
Avaliação não solicitada
logotipo da Shepper

Resposta de Shepper

Thank you so much Millie for your 5-star review! We’re thrilled to hear you’ve had such a positive experience with Shepper. The Shepper Team try hard to provide friendly advice to help everyone in our community.

We look forward to supporting you on many more jobs in the future. Thanks again for taking the time to share your feedback — it means a lot!

Avaliado com 5 de um total de 5 estrelas

A company you can trust!

The app is very easy to use. There are always jobs that are appropriate for me to try. I enjoy having a look and selecting which jobs I want to do.
The process is straightforward with easy and supportive instructions.
The tasks themselves are often fun and you get paid to do it! What’s not to like.
The staff are very friendly and helpful if you need support or guidance!!

23 de setembro de 2025
Avaliação não solicitada
logotipo da Shepper

Resposta de Shepper

Hi Tomas thank you so much for your 5-star review! Our Shepper team works hard to make sure jobs are clear, rewarding, and easy to complete, so it’s fantastic to know this has come through for you. We'll keep bringing more jobs to the Shepper app for you.

Thank you for taking the time to share your feedback — it means a lot to us!

Avaliado com 1 de um total de 5 estrelas

I thought long and hard about doing…

I thought long and hard about doing this review, especially as I earned over £1,000 with them, but they currently deserve a one star review for two things.
One, the amount of tasks required to receive payment is far higher than any other (a single task could be “take a photo of the outside of the store”). Their M&S mystery shop for example has 66 tasks for £6, a rival app has 6 tasks for £7.50.
Two, failing you for stupid reasons. Two I have failed recently were because M&S didn’t sell bananas. It was the hottest week of the year, and they removed them off sale. A visit, a revisit and asking multiple staff, yet apparently this is a fail for me. M&S probably thought I was a banana nutter. The other one failed because, when I asked staff when an item out of stock would be back in, and he said “tomorrow”, his answer wasn’t good enough.
My time is more valuable and I am glad to be deleting this app forever

18 de setembro de 2025
Avaliação não solicitada
logotipo da Shepper

Resposta de Shepper

Hi Darren - thank you for sharing your thoughts and for all the time you’ve spent completing jobs with Shepper. We truly value the effort you’ve put in, and we’re sorry to hear that your recent experiences have left you feeling undervalued. This is never our intention.

We understand your concerns about job complexity and task requirements. We aim to balance client needs with fair and rewarding opportunities for our Sheps; fairness is a core value for us. On this occasion we may not have got that right. Your examples highlight how important it is that instructions and outcomes are clear and reasonable, and we’re sorry this hasn’t been your experience.

While the majority of our community continue to rate us as Excellent, we recognise that feedback like yours helps us identify where we need to do better. We’d really value the chance to discuss this with you directly and look into the specific jobs you’ve mentioned. Please do get in touch at support@shepper.com so we can review and address your concerns. We'd love to try to put this right for you.

Thank you again for your contribution to the Shepper community, and we wish you the best moving forward.

Avaliado com 5 de um total de 5 estrelas

Friendly professional and helpful organisation

I've worked with Shepper for a few years and found them very professional, friendly and helpful. Tasks are reviewed promptly and any feedback is always constructive.

21 de setembro de 2025
Avaliação não solicitada
logotipo da Shepper

Resposta de Shepper

Hi Paul - it's great to have pros like you in a our community of Sheps. Thank you so much for taking the time to share your 5-star experience. We appreciate it!

Avaliado com 4 de um total de 5 estrelas

Shepper

Shepper has been great in helping me find extra work and earn additional income.
I would love to see more opportunities, as it has been fairly quiet recently. If more work becomes available, I’d happily give it 5 stars!

19 de setembro de 2025
Avaliação não solicitada
logotipo da Shepper

Resposta de Shepper

Hi Ashley - great to hear we've helped on the extra work and top up income! We'll keep working hard to bring more jobs to the Shepper app for you. Thanks for being part of our community!

Avaliado com 5 de um total de 5 estrelas

Highly recommend Shepper

Highly recommend Shepper. The rate pay is good and is easily paid out. The instructions for the tasks are very clear and the app is accessible and user friendly.

14 de setembro de 2025
Avaliação não solicitada
logotipo da Shepper

Resposta de Shepper

Thank you so much for your 5-star review Alannah! We’re delighted you'd highly recommend Shepper. Our team works hard to make sure jobs are clear, accessible, and easy to complete. Thanks for taking the time to share your feedback!

Avaliado com 5 de um total de 5 estrelas

Great opportunity to get extra cash

Great company to work for. Great app and friendly customer support. Best mystery shopping app for extra cash.

11 de setembro de 2025
Avaliação não solicitada
logotipo da Shepper

Resposta de Shepper

Hey Denis we think you're great too! Thanks for leaving us a fab review.

A Experiência Trustpilot

Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.

As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.

Saiba mais sobre outros tipos de avaliações.

Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.

Saiba mais sobre o processamento das avaliações da Tustpilot.

Aqui estão 8 dicas para escrever ótimas avaliações.

A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.

Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.

Saiba mais