ShiftCam Avaliações 

I ordered a lens set but had a short window for delivery. Shiftcam were not able to meet my expectations on delivery but were honest about this from the start. I subsequently cancelled the order after which I received quick confirmation that my refund would be with me shortly. I commend Shiftcam for such a transparently open communication style and for the efficiency of their responses to me and subsequent actions. Great service.

I had to cancel an order for a reason other than a Shiftcam product. I have quite a few Shiftcam products and am greatly pleased with them. A special shoutout to Ariana, who helped resolve the order cancellation, was prompt and very pleasant.

A present from my stepson - macro lens and mount. In all the obscene quantity of packaging there is no sign of the necessary adapter ring. (Should be on an obvious card according to the video.).To register the product and resolve the problem I should use the email the pieces were bought with - it's a present, and I own the product! Totally brainless! Tried my own email but it doesn't know I have the product, so how do I report the issue?

Ha! My stepson got a replacement from Amazon. AGAIN NO RINGS IN THE BOX!

Very warm and kind after-sale service.
Quickly respond！
Your team members are like family members to provide support for me.
Hope to receive the replacement!

Excellent customer service from Ariana

I would like to thank Ariana for her help. Unfortunately, my previous interaction with Mara did not resolve my issue, and I felt that my concern was not properly understood. Ariana, however, took the time to listen and actually addressed what I was asking for. She provided the specific demonstration I needed and clearly explained how the SnapClamp works.

I really appreciate Ariana’s patience, professionalism and willingness to understand the customer’s actual concern rather than simply repeating the same instructions. She has shown what good customer service should be. Thank you, Ariana, for finally helping me resolve my concern.

我以为这次的物品损坏会很难处理，因为我是中国人，没有对接过国外的公司，但是经理Ariana以及他们的团队帮我很好的处理了这件事。真的非常感谢，是一次有趣的经历。

My experience with ShiftCam was mixed. There were issues from the very beginning and it took several years to get it all straightened out (from launch in 2023 to final resolution July 2026. It ranged from receiving equipment, issues with accessory matching my phone, and defective lenses. But it wasn't all their fault. What I can say is that even though it was a rocky road, they never left me stranded and worked diligently with me to see that things were worked out for me. I probably drove them crazy with communication, but they were patient with me. The staff that I was working with mainly were very helpful. Still learning the gear, but pleased with the outcome. Thank you ShiftCam!

I was facing a partial delivery which caused a closed case in their order system, wrongly indicating a complete delivery. After several trials of contacting the customer service without significant progress, I was finally in contact with a very engaged person (Thank you Mara). From then on, finding the problem and receiving the missing parts from the order was not lasting long. I really appreciate this mindset, kindness and uncomplicated support. I wish all customer services would behave like this. Many thanks again.

I Recently bought the Shiftcam Pro Grip starter kit. I find it a fantastic addition to my iPhone 17pro. Excellent price for such a well made and packaged product. It really is a great bit of kit, so comfortable and easy to use. I highly recommend this to anyone wanting ease of use when taking photos/ videos.

These guys are great! I bought a shiftcam case in preparation for getting some lenses. And one of the bumpers came off of the phone maybe 2 months later. Contacted customer support and explained the issue and they sent me a replacement case. I think in the future extra rubber bumpers should be included with the cases as well (which I suggested to them). But I loved that the customer support!

After doing my research on so many companies that provide topnotch tools, shiftcam was my final and best option. Affordable and good quality products that's already a 🌟🌟🌟🌟🌟. I was lucky enough to interact with Ariana-customer service keeping me updated on the delivery and shipping information. She's the best one I've ever come across. Patient, responsive and reassuring. Would highly recommend to anyone 💯. Thank you shiftcam for the experience ☺️.

Don’t waste your money on a Shiftcam ShiftGrip if you have an iPhone 16. I’m £70 out of pocket and while Shiftcam are aware of this issue refuse to offer me a refund. Fair enough they have sent me a replacement but the replacement is also failing to connect and they’re expecting me to send video after video of me trying to connect it when they know full well there is an issue with their product.
Customer service staff have been polite but what’s the point in that if they’re ripping people off.
I have been emailing back and forth, sending email after email, video after video since April ! I took the replacement away with me to Norway for a holiday of a lifetime and yet again it failed to connect. I now have 2 useless Shiftgrips that will have to go into landfill.

UPDATE - 29 JUNE 2026
Following the review above ShiftCam made contact with me and have provided me with a complimentary Shift Grip Pro. I’m delighted to say it’s connecting to my iPhone 16 and working like a dream.
Thank you Shift Cam & the helpful members of staff there.

Shift cam was extremely helpful with my purchase issue. I mistakenly ordered 2 - 240mm lens when I only needed one. I sent a message with my concerns to Shift cam and they fixed the problem for me in a very timely manner. Shift Cam made my buying process easy and fast.
I highly recommend Shift cam !!

I purchased a ShiftCam 16mm lens and accessories shortly before their transition to the V series lens system. The timing of the product change created compatibility and ecosystem issues that were not clear at the time of purchase.

After reaching out to customer support, they were responsive and did try to help. However, the resolution offered (including a trade-in option and additional discount 15% off the filter mounts = $3.75) did not meaningfully address the issue. In my case, a lens purchased for approximately $120 only 3 weeks prior was valued at about $25 in the trade-in process, which felt like a significant decrease in value over a very short period of time, and it still required a substantial additional purchase to move into the updated system.

I would recommend carefully reviewing current and upcoming system compatibility, if they announce it, before investing further, as changes to the product line can affect how easily existing gear can be expanded or continued within the ecosystem.

I made a purchase. The product arrived. I attempted use of the product. It doesn't work. The charging function does not work. The phone doesn't handle the lenses. I'm dissatisfied with the product, entirely. I attempted a return. I've been told that because it was purchased during a sales event, all sales are final. Here's the problem: apparently, there's always a sales event. I wasn't even aware the purchase was subject to a "sales event." So their policy of "all sales final" is frankly garbage. There is no notification that your sale is final at the time of purchase because it occurs during an alleged sales event.
The Progrip's "charging" capability doesn't function. Worse, the lenses (using their case, mind you) don't do anything to enhance photo-taking ability. Additionally, my phone can't "see around" the lens. The product does not work as described, and I do not recommend it at all. This is an expensive, non-functioning item. Don't waste your money.

ADDENDUM: The company's response, below, is silly. They reached out. I worked with them. It's TERRIBLY trying to return products. They put you through the absolute ringer. It's incredible. They make it so difficult to do a return, they're counting on you just forgetting it. I cannot recommend this product of this company.

Purchased a Shiftcam SnapStand Magnetic selfie stick from a physical Apple UK store. Unfortunately it broke, fortunately it was before the 1 year warranty date. Apple told me I had to make the warranty claim direct to Shiftcam. I was apprehensive at first being there was no UK contact number but didn’t have to be as Lester was there for me from start to finish. After sending proof or purchases, some photos of the damage and an explanation of the issue, a warranty replacement item was sent from their HK warehouse which I received in about a week and a half. Very happy they honored their warranty with little fuss and I got the stick in time for my next trip.

Sent ShiftCam a direct message about an order request and they were very prompt in replying with help. They got my order out within 24 hours and were very helpful and understanding. Great customer service.

Sharlyn a Customer Relations Specialist (Trainee) was so helpful! She made sure I got everything I ordered and followed up via email.

The set up is great! I love the lenses I bought, but now I need help on how to use them all. 😬 🤣

The people that work here are very prompt in their replies. Benson and Mara replied quickly and also followed up each day to see the status of the delivery, or when i even lost on of the bluetooth adapters, they gave me options on how to proceed to replace. Very quick to respond and also the product is really nicely put together and we use it every day. I have the snapselfie and the travel kit pro. Bluetooth works great and the snapgrip pro charges well.

The Ultra lense 60mm, 16mm and the pro grip have been fantastic for my workflow. Customer service is kind and efficient and I have been making forward motion in the industry using shiftcam products. They have enabled me to enter the professional world of photography and I consistently have both people and ai confusing my mobile work with Leica or medium format cameras. I would recommend anyone who is serious about photography to give Shiftcam a try. 10/10