Shipitfurniture Avaliações 

Resposta da Shipitfurniture

29 de jan. de 2026

Hi Carolyn,

I am very sorry for the frustration, but I assure you that we have not ignored your request! We value every customer and responded to your return inquiry for Order #3896 on January 17th.

It appears our previous emails may have been filtered into a spam or junk folder, or there may have been a carrier-side delivery failure. We have already provided two clear options for your return, and we are still waiting for your confirmation on which path you prefer.

I have just sent a fresh follow-up email to cspl72@yahoo.com with these details again. Please check your inbox (and spam folder) so we can resolve this for you immediately!

Warm regards,
ShipItFurniture

Resposta da Shipitfurniture

15 de jan. de 2025

Dear Code Blue,

I understand your disappointment and frustration regarding the issue with your order and the impact. I sincerely apologize again for the inconvenience caused.

We also acknowledge your 1-star Trustpilot review. As a small business, we value customer feedback and are saddened to hear about your negative experience. We are continuously striving to improve our processes, especially during busy periods like the holiday season.

If you would be open to reconsidering your Trustpilot review and changing it to a positive one, we would be deeply grateful. In appreciation of your gesture, we would be happy to offer you a 10% code. Please let us know once you have updated the review, and we will provide you with the new discount code.

Thank you for your understanding.

Best regards,
Oliver
ShipItFurniture

Resposta da Shipitfurniture

3 de jan. de 2025

Hello there,
I hope this email finds you well. My name is Oliver, and I'm excited to be your dedicated sales representative at ShipitFurniture.
Unfortunately, I must apologize for the inconvenience you've experienced with the delivery of your order. It seems that we encountered a shipping restriction issue as we attempted to deliver the item to your specified shipping address. Regrettably, we have run out of stock for this particular item at the warehouses closest to your location. Despite our website showing "in stock" in certain areas, we have learned that, in reality, the item is not available in your region.
However, I didn't want to leave you empty-handed, so I took immediate action and have just processed a full refund for your purchase. You should see the funds returned to your original payment method within a few business days.
Although this particular item couldn't be delivered, I want to reassure you that we have an array of other fantastic products available in our catalog. I'm confident that you'll find something equally appealing for your needs. To make up for the inconvenience you experienced, I'd like to offer you a special discount code: "SHIPIT10." Feel free to use this code at checkout to enjoy a generous 10% discount on any item in our store.
We genuinely appreciate your understanding in this matter, and we value your interest in ShipitFurniture. Our team is continuously working to improve our shipping capabilities, and we hope to overcome this issue in the future.
If you have any questions, need assistance with selecting an alternative product, or if there's anything else I can help you with, please don't hesitate to reach out. I am here to ensure you have a smooth and enjoyable shopping experience with us.
Once again, I apologize for any inconvenience caused, and I want to thank you for your patience and understanding. We look forward to serving you again soon and providing you with top-notch furniture and service.
Thank you, and have a wonderful day!Best regards,Oliver
Sales Representative
ShipitFurniture

Resposta da Shipitfurniture

31 de dez. de 2024

Dear Ruddys Pimentel,

We are so sorry to hear about your negative experience with our company. We understand your frustration and disappointment, especially with the timing of the issue right before Christmas.

We sincerely apologize for the delay and miscommunication regarding your order. We know that this has caused you inconvenience and we take full responsibility for our shortcomings.

As a small family business, we value our customers' feedback and we are truly saddened to hear that you would not recommend us to others. We strive to provide the best possible service and we are constantly working to improve.

We hope that you will reconsider your review on Trustpilot. We understand that it may be difficult, but it would mean a lot to us.

In the meantime, we would like to offer you a 20% discount on your next order as a gesture of goodwill. We hope that you will give us another chance to earn your trust and business.

Thank you for your time and understanding.

Sincerely,
ShipItFurniture Customer Service

Resposta da Shipitfurniture

29 de dez. de 2024

Dear Miriam,

I sincerely apologize again for the inconvenience and disappointment caused by the issue with your order. I understand your frustration, especially with the timing related to your daughter's holiday gift.

As a small business, feedback like this impacts us significantly, and we are truly saddened to hear about your negative experience. The holiday season is indeed a challenging time, and we are working hard to improve our processes to avoid such situations in the future.

Thank you for your understanding.

Best regards,
Oliver
ShipitFurniture