SHOE THE BEAR Avaliações 

126
O TrustScore é 3.5 de um total de 5

3,5

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Awful company. Do not order through them!! I wish I had read reviews. Wore shoes once, and they looked awful by end of day - bearing in mind I work in an office. Tried to send back, and it would cost... Ver mais

Avaliado com 5 de um total de 5 estrelas

Har indtil videre købt 3 par flotte støvler fra Shoe The Bear. Har været godt tilfreds med både kvalitet og levering. Det sidste par blev bestilt på nettet om søndagen og leveret på min hjemmeadress... Ver mais

Avaliado com 1 de um total de 5 estrelas

Ich habe die Schuhe für ca. 100 Euro gekauft. Ich habe sie nur einmal getragen und insgesamt etwa 1500 m darin zurückgelegt. Noch nie haben mir Schuhe derart drastische Verletzungen an den Füßen verur... Ver mais

Avaliado com 5 de um total de 5 estrelas

Fantastisk kundeservice! Har nu handlet hos ShoeTheBear flere gange, og kan ud fra min erfaring med dem sige, at de er en fantastisk virksomhed. - God kvalitet - Lækkert sortiment - Fantastisk... Ver mais

Detalhes da empresa

  1. Loja de Calçados

Escrito pela empresa

SHOE THE BEAR blev stiftet i 2007 og blev i december 2020 opkøbt af WODEN A/S. SHOE THE BEAR designer og fremstiller moderigtigt og behageligt fodtøj til en international og stilbevidst kundekreds. I dag er mærket en frontløber for skandinavisk fodtøj.


Informações de contato

3,5

Bom

O TrustScore é 3.5 de um total de 5

126 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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3,5

Todas as avaliações

(126)

5 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

£122 IMPORT DUTY UNPAID

I ordered boots for my Daughter for Christmas…..shipping was super fast and out for delivery with UPS within days. However they could not be handed over before I paid £122 import duty on top of the £180 price of the boots. I looked at the T&C’s and saw that Shoe the Bear SHOULD cover this. Despite 50+ emails I have been unable to sort it out with either Shoe the Bear or UPS. Everyone is telling me that this cannot be solved quickly. I have no experience in importing goods so I have no clue whose fault this is but I am unbelievably disappointed….as is my Daughter. We now head towards New Year STILL with no boots despite our best enquiries. I would add that my emails to Shoe the Bear are now being ignored.

19 de dezembro de 2022
Avaliação não solicitada
logotipo da SHOE THE BEAR

Resposta da SHOE THE BEAR

Hi EJR,
thank you for taking the time to leave a review. We are sorry for the issues that you had with your purchase. Unfortunately, there have been some issues with the custom clearance which have caused some issues such as this to happen. We are working on getting this sorted as soon as possible, so we can get the duties taken care of as we of course cover these.
Please contact us again at online@shoethebear.com with your order number, so we can give you an update of the order.
Kind regards
SHOE THE BEAR

Avaliado com 2 de um total de 5 estrelas

Teeny Tiny Annika mules

I ordered the lug sole mules. Love the design, the look, the quality seems good. But they're so, so small, I can't get them on my feet. I ALWAYS wear a 40--in every other shoe, but I can't get my foot all the way in, my heel hangs off the back, and even if I could, the shoe is so narrow, I'm certain they would be too tight.

I live in the US and often purchase online, but I thought it was a safe enough purchase (mules tend to be more forgiving with no back heel) that I forked out $25 for shipping. When I contacted them to ask if this is a known issue, that they run small, should I order an exchange up a size? The response was bland: "They are of course supposed to be a bit tight as this is important for the shoes to sit right." Ummm. Okay.
Anyway, I decided to return them, only to find that it would cost another $25 in shipping. FOR SHOES I CAN'T WEAR. $50 for NOTHING.
I wrote again, to see if we might be able to negotiate something to make this experience less awful--hoping for a discount on my next purchase--something. This was the response:
"Unfortunately, we are not having any other options for you now, sorry. Next time we can try to find a retailer in the US so you can try the shoes before you buy them."

Forget it. Buy local, or from a US distributor. They need to figure this out if they want to sell their shoes outside of Denmark.

21 de novembro de 2022
Avaliação não solicitada
logotipo da SHOE THE BEAR

Resposta da SHOE THE BEAR

Hi Lori,
thank you for taking the time to leave a review. We are sorry that the shoes did not fit, and that you had a disappointing experience.

Unfortunately, we do not offer free returns from the US, but we would love to help sort this out.
Please contact us at online@shoethebear.com so we can help you with your next purchase.

We are always looking for ways to improve our service and appreciate all feedback.
Kind regards
SHOE THE BEAR

Avaliado com 1 de um total de 5 estrelas

Terrible experience

I was shipped the wrong product, I've been writing to the company for more than 2 weeks for a return without a single reply. I live in Spain so shipping back to Denmark is expensive which I believe is the reason why they are ignoring me completely. Absolutely shameful. I wish I had believed the negative reviews.

17 de outubro de 2022
Avaliação não solicitada
logotipo da SHOE THE BEAR

Resposta da SHOE THE BEAR

Dear Sylvie

Thank you for taking your time to leave a review. We are sorry to hear, that you have had a disappointing experience! However, we have answered all your emails in a timely manner, so it seems like something went wrong? Have you checked your spamfolder?Please contact us again at online@shoethebear.com.

All the best
Emilie / WODEN

Avaliado com 1 de um total de 5 estrelas

Very poor quality, very poor service

Agree with other reviewers on here - very poor quality. Bought my Shoe the Bear boots from John Lewis. All the stitching started to come away after a few wears. Neither JL nor Shoe the Bear would help. Have now taken to a good old fashioned Cobblers to be re-stitched. He tells me he has fixed a lot of these boots. The thread they use is substandard apparently. Waste of money.

30 de setembro de 2022
Avaliação não solicitada
logotipo da SHOE THE BEAR

Resposta da SHOE THE BEAR

Hi K Whitehead,

thank you for taking the time to leave a review. We are really sorry for the issues that you had with your purchase, and that you had a dissapointing experience. We are also sorry that you did not get the response from John Lewis as you had hoped for.

As your purchase was made at John Lewis, it is their assessment of the shoes that apply as well as conditions on how they handle claims.
We can only advise you to contact the retailer again, take the shoes and the receipt with you from the cobbler, and enquire what they can do.

We are always looking for ways to improve our service and appreciate all feedback.

Kind regards
SHOE THE BEAR

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