Ultrapro Avaliações 63

O TrustScore é 1.5 de um total de 5

1,7

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

I ordered during a sale and received my order only to find missing items and an invoice with those items crossed out and a note saying “out of stock.” So this shop lets you buy stuff that’s no... Ver mais

Avaliado com 1 de um total de 5 estrelas

If I could give less than 1 star I would. I placed an order online then received an email stating the product "shipped" but the tracking number provided by Ultra Pro indicates only the mailing label... Ver mais

Avaliado com 1 de um total de 5 estrelas

Quality control is non existent as is the customer service. As most people have reviewed already, the top loaders and sleeves come in FILTHY condition…bent, plastic shavings. Been trying to call ultra... Ver mais

Avaliado com 2 de um total de 5 estrelas

I'm giving this store two stars because while the initial ordering process was fine, their return policy is completely unreasonable for international EU customers. When I realized I needed to r... Ver mais


Informações de contato

1,7

Muito Ruim

O TrustScore é 1.5 de um total de 5

63 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico de pedidos de avaliações

Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas

Não respondeu a avaliações negativas

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Avaliado com 1 de um total de 5 estrelas

Don't bother! Don't waste your time!

The way to know if they'll actually pay is if they pay the promised points on any tasks on Offer walls. I did a task with them on an offer wall; I just needed to download the app, register and screenshot my profile area( they even showed a screenshot sample of which I followed to the letter. When they noticed I had done all that they rejected it because they didn't want to credit me with my Points. Before you ask, no it wasn't Auto credit, it was a manual crediting task so they knew what they were doing

28 de setembro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I bought card sleeves for my commander…

I bought card sleeves for my commander magic deck, they were $17 sleeves and 4 sleeves were missing. I contacted them and still 2 weeks later haven’t gotten a response. This company rips people off and are extremely unprofessional.

18 de fevereiro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

If I could give less than 1 star I…

If I could give less than 1 star I would. I placed an order online then received an email stating the product "shipped" but the tracking number provided by Ultra Pro indicates only the mailing label was created. Despite numerous phone calls, emails, and online chat messages I have left with them, they have yet to respond. Don't try to call their phone number. Everyone is somehow "not available".

26 de dezembro de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Don't purchase directly through…

Don't purchase directly through Ultrapro or at the very least just don't purchase Ultrapro.

I made the mistake of purchasing directly and now I have to play the game of finding my "delivered" package, and USPS won't even allow me to file a claim for my missing item until I wait at least 15 days.

This company sent me the most macro response they possibly could. Save your money and spend it on something you will actually receive.

31 de dezembro de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Awful customer service experience

Awful customer service. They are the ONLY distributor of licensed Magic the Gathering products and they don't have to money to provide a HUMAN customer service desk? Maybe MTG should do business with someone else.

I placed an order on Nov 9th and their website CHANGED MY SHIPPING ADDRESS to an address that doesn't exist. After almost 20 orders. Why? Who knows! My package is circling the USA now for about 2 weeks. Maybe it will go back to the company. Maybe it won't. Who knows? And the best part is that most of the items i ordered, for my son, FOR HIS BIRTHDAY AND CHRISTMAS, are now sold out.

I will NEVER do business with them again. I can't get anyone on the phone so I can just say "Hey eventually when this gets sent back to you, here is the correct address"

What a joke.

29 de novembro de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Quality control is non existent as is…

Quality control is non existent as is the customer service. As most people have reviewed already, the top loaders and sleeves come in FILTHY condition…bent, plastic shavings. Been trying to call ultrapro for week goes straight to voicemail, claiming to respond in 1 day its been a WEEK. Emailed them still no response, what a joke.

19 de setembro de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Ultra Ghosting Pro

Seems I am not the only one who didn't get their order and then was ghosted by their Customer Service. Namely a Kait McLachlan. I just opened a BBB complaint against them. This companies online store is a Joke. Do not buy from them. As long time gamer and card collector I would have expected better from a company who sponsers YouTubers to at least do a better job. Turned off of their products now, Looking at just shopping Dragon Shield.

3 de agosto de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Terrible company avoid like the plague

Ultra pro Europe is terrible. I waited days finally emailed suddenly post the same day I complained. Paid £15 for delivery it's been sitting in a warehouse I'm Belgium for over a week in the sametime I ordered from a small etsy seller from America who manged to get it to me quicker than this company. Avoid

14 de agosto de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Snail-pacedelivery, customer service don't care

Placed order on 16th May - weeks later no delivery, no delivery date, no idea what the hold-up has been. Customer service basically said "yes, it has taken a long time" and then ghosted me. They promised they would contact the delivery company to find out the delay - that was the last communication I got from them, despite several chases.

Fortunately there are cheaper, faster, and better options available, so no need to use this pathetic service again.

16 de maio de 2023
Avaliação não solicitada
logotipo da Ultrapro

Resposta da Ultrapro

Hi Stuart. I'm on the ECommerce / Website team at Ultra PRO. I am researching this, it is not common, and not the way we run the business or want customers to be treated. 98% of the time we get orders out the day the order is placed or the next for orders placed later in the day.

Avaliado com 1 de um total de 5 estrelas

Ghosted by Customer Service

I ordered a few items that were never actually delivered. Customer service ghosted me for months and only responded after a charge back. I wouldn't purchase from them again.

Edit: In response to Ultra Pro, I put in a ticket with customer service on February 1 when my order wasn't delivered. After following up with UPS and Ultra Pro, they stopped responding. They only bothered to respond stating they're closing the ticket two months later since I filed a charge back. Ultra Pro is more concerned with closing tickets than resolving customer concerns.

31 de janeiro de 2023
Avaliação não solicitada
logotipo da Ultrapro

Resposta da Ultrapro

Hi Alexander, I'm sorry you had that experience. I see 1 order you placed on in January 20th and UPS provided a proof of delivery on the 2/1. I don't see a case or ticket opened for this order notifying our customer service team. We're happy to help and very rarely do I see a complaint we didn't respond. We are here and willing do help out any customer. Please email our customer service team at cs@ultrapro.com

Avaliado com 1 de um total de 5 estrelas

Delayed package and dark print

I was very excited about getting my first playmat. However I am disapointed in the final product.

The print is much darker than shown on the image loosing details. The playmat was delayed twice.

19 de março de 2023
Avaliação não solicitada

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