Heavenly Sleep Avaliações 169

O TrustScore é 4.5 de um total de 5

4,6

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Rita plus leather recliner worth every penny really pleased with the purchase delivery men were great pleasant and very helpful explained everything about the working of the recliner. Rita cleethorpes... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Absolutely gorgeous sofa that my mother got today. So comfortable and luxurious fabric! She couldn’t be more happier! And absolutely incredible customer service from Luke & Ryan who delivered her couc... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

We've had our sofa from Heavenly Sleep absolutely brilliant service from start to finish! Our new sofa arrived on time, was easy to assemble, and looks beautiful in our living room. The customer servi... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

2 seater Rita electric recliner Surprised at the quality for the price, beautiful sofa, perfect size for a small room. The delivery team who provided assembley were polite and courtesy of the fact... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Fabricante de Móveis
  2. Loja de Camas
  3. Loja de colchões
  4. Loja de sofás

Escrito pela empresa

Heavenly Sleep is a customer-focused furniture retailer dedicated to delivering high-quality sofas, beds and exceptional service. Our focus is on offering thoughtfully designed, well-crafted products that combine comfort, durability, and contemporary style at competitive prices. All of our sofas are handcrafted by experienced craftsmen using carefully selected fabrics and materials, with strict quality standards applied at every stage of production. We take pride in our attention to detail, ensuring each piece is built to last and designed to enhance the look and comfort of your home. From ordering to delivery, we are committed to providing a reliable, transparent, and professional customer experience.


Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

169 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 60% das avaliações negativas

Normalmente leva mais de 1 mês para responder

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Rita plus leather recliner worth every…

Rita plus leather recliner worth every penny really pleased with the purchase delivery men were great pleasant and very helpful explained everything about the working of the recliner. Rita cleethorpes

9 de maio de 2026
Avaliação não solicitada
logotipo da Heavenly Sleep

Resposta da Heavenly Sleep

Thank you, Rita, for your wonderful review. We’re delighted to hear you’re so pleased with your new Rita Plus leather recliner and that you found it worth every penny.
It’s also great to know our delivery team were pleasant, helpful, and took the time to explain everything clearly.
We really appreciate your feedback and hope you enjoy your recliner for many years to come.

Avaliado com 5 de um total de 5 estrelas

Really happy with my sofa

Really happy with my sofa. Company were really good and responded to my queries before I bought the sofa. Delivery was easy and they were very helpful.

12 de abril de 2026
Avaliação não solicitada
logotipo da Heavenly Sleep

Resposta da Heavenly Sleep

Thanks for the lovely review! We're so glad you're happy with your sofa and that our team could help with your questions beforehand. It’s great to hear delivery was smooth and helpful as well. Enjoy your new sofa!

Avaliado com 5 de um total de 5 estrelas

Great company really good communication…

Great company really good communication and excellent delivery drivers really friendly nothing was a problem above and beyond service, top marks 100 out of 10 👌👌👌 thanks again lads 👍👍

12 de abril de 2026
Avaliação não solicitada
logotipo da Heavenly Sleep

Resposta da Heavenly Sleep

Wow — thank you so much for the amazing feedback! We’re delighted to hear you had such a great experience with our team and delivery drivers.

We’ll be sure to pass your kind words on to them — they’ll really appreciate it.

Enjoy your new sofa, and thanks again!

Avaliado com 5 de um total de 5 estrelas

Excellent service and delivery.

12 de abril de 2026
Avaliação não solicitada
logotipo da Heavenly Sleep

Resposta da Heavenly Sleep

Thank you for your kind feedback!

We're really pleased to hear you were happy with both our service and delivery.

We appreciate your support and hope you enjoy your sofa.

Avaliado com 5 de um total de 5 estrelas

Ak and Mani were my delivery guys that…

Ak and Mani were my delivery guys they were so professional and friendly and arrived when they said, they both went above and beyond to get my sofa through my small space !!
I would highly recommend them and sofa was beautiful

11 de abril de 2026
Avaliação não solicitada
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Resposta da Heavenly Sleep

Thank you so much for your wonderful feedback!

We're delighted to hear you're loving your sofa and that AK and Mani made such a positive impression.

We’ll be sure to pass on your kind words to them — they’ll really appreciate it.

It’s great to know they went above and beyond to get everything set up for you.

Enjoy your new sofa!

Avaliado com 2 de um total de 5 estrelas

Deliver late night and put sofas in my…

Deliver late night and put sofas in my hallway room that walk away

3 de abril de 2026
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Resposta da Heavenly Sleep

Hi Jonathan,

Thank you for your feedback. We’re sorry to hear you weren’t fully satisfied with your experience.

Your delivery was completed on the agreed day despite significant traffic delays, and our team ensured the sofas were safely placed inside your hallway as standard.

We do offer a full assembly service; however, this is an optional add-on at checkout and wasn’t selected on your order.

If you would still like assistance with assembly, please feel free to contact us and we’ll be happy to arrange this for you.

We appreciate your feedback and your business.

— Heavenly Sleep Team

Avaliado com 5 de um total de 5 estrelas

Excellent service

The price, The quality of the sofas, the installation guys were brilliant 45 minutes in and out and cleaned up all the packaging also the staff in the shop were very helpful, I will definitely shop there again. 10 stars.

3 de abril de 2026
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Resposta da Heavenly Sleep

Thank you so much for the fantastic review!

We're delighted to hear you were happy with the price, quality, and overall service.

It’s great to know our installation team and in-store staff made such a positive impression and kept everything smooth and tidy.

We really appreciate your support and look forward to welcoming you back!

Avaliado com 5 de um total de 5 estrelas

Excellent service

Excellent service. I ordered a sofa set on a Friday night and had it delivered on the following Wednesday. Delivery guy was great, removed old sofa and set new one up on his own too! Sofa is great, really comfy and firm. Looks great too. Would definitely recommend this company.

25 de março de 2026
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Resposta da Heavenly Sleep

Thank you so much for your kind words!

We’re delighted to hear that you’re happy with your new sofa and that the delivery process went smoothly.

It’s great to know our delivery team made a positive impression—we’ll be sure to pass on your feedback.

We really appreciate your recommendation and hope you enjoy your sofa for many years to come!

Avaliado com 2 de um total de 5 estrelas

My wall was damaged after only being…

My wall was damaged after only being newly decorated have had no reply from them no one told me had to pay for building of sofa

3 de abril de 2026
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Resposta da Heavenly Sleep

Thanks for your review Debbie.

We’re sorry to hear about your experience. We did receive your email on Friday, however our team was closed over the Easter holiday period, which is why there was a delay in response.

We are now back open and will be in touch with you directly to resolve this.

In regard to assembly, our website clearly states that delivery is free, and assembly is an optional service available at an additional charge.

We take all feedback seriously and will work with you to investigate the issue with your wall and find a suitable resolution.

Avaliado com 5 de um total de 5 estrelas

We've had our sofa from Heavenly Sleep…

We've had our sofa from Heavenly Sleep absolutely brilliant service from start to finish! Our new sofa arrived on time, was easy to assemble, and looks beautiful in our living room. The customer service team kept us informed at every stage, and the delivery guys were professional and efficient. So happy with this purchase!

3 de abril de 2026
Avaliação não solicitada
logotipo da Heavenly Sleep

Resposta da Heavenly Sleep

Thank you so much for your lovely review! We’re thrilled to hear that you’re happy with your new sofa and that everything—from ordering to delivery—went smoothly.

It’s great to know our customer service team kept you well informed and that the delivery team made a positive impression.

We really appreciate your kind words and hope you enjoy your sofa for many years to come!

Avaliado com 5 de um total de 5 estrelas

Really friendly & efficient service.

Really friendly & efficient service.
Sofas and chairs we ordered are very comfortable & look great!

2 de abril de 2026
Avaliação não solicitada
logotipo da Heavenly Sleep

Resposta da Heavenly Sleep

Hello Kelly,
Thank you so much for your lovely feedback! We’re really glad to hear you found the service friendly and efficient, and that you’re happy with how comfortable the sofas and chairs are—they sound like a great addition to your home.

I’ll be sure to share your kind words with the team.

Avaliado com 5 de um total de 5 estrelas

Our furniture was delivered today …

Our furniture was delivered today very pleased with it bought the Rita electric corner unit and matching chair

30 de março de 2026
Avaliação não solicitada
logotipo da Heavenly Sleep

Resposta da Heavenly Sleep

Thank you so much for your lovely feedback! We're delighted to hear that you’re pleased with your new Rita electric corner unit and matching chair. We hope they bring you plenty of comfort and enjoyment. Thanks again for choosing us!

Avaliado com 5 de um total de 5 estrelas

Excellent customer service great team

Excellent customer service great team

26 de março de 2026
Avaliação não solicitada
logotipo da Heavenly Sleep

Resposta da Heavenly Sleep

Thank you so much for your kind words! We really appreciate your support and are glad you had a great experience with our team. 😊

Avaliado com 5 de um total de 5 estrelas

Excellentsandra

Excellent @

30 de março de 2026
Avaliação não solicitada
logotipo da Heavenly Sleep

Resposta da Heavenly Sleep

Thank you so much for your kind feedback! We really appreciate your support and are glad you had a great experience with our team. 😊

Avaliado com 5 de um total de 5 estrelas

Excellent from customer service to…

Excellent from customer service to delivery. Guys who delivered very friendly and very professional

28 de março de 2026
Avaliação não solicitada
logotipo da Heavenly Sleep

Resposta da Heavenly Sleep

Thank you for the wonderful feedback! We're so pleased to hear you had an excellent experience from customer service right through to delivery. Our team will be especially happy to know the delivery crew made such a great impression with their friendliness and professionalism. We truly appreciate your support and hope to see you again soon!

Avaliado com 5 de um total de 5 estrelas

Lovely looking sofa… all communication…

Lovely looking sofa… all communication has been quick and efficient .
very helpful and friendly delivery (Sat 28th March). Highly recommended.

28 de março de 2026
Avaliação não solicitada
logotipo da Heavenly Sleep

Resposta da Heavenly Sleep

Thank you so much for your kind feedback! We're delighted to hear you love your new sofa and that everything went smoothly from communication through to delivery. It's great to know our team were helpful and friendly on the day. We really appreciate your recommendation and hope you enjoy your sofa for many years to come!

Avaliado com 5 de um total de 5 estrelas

Went above and beyond thanks

Couldn’t deliver on the day I needed due to a bereavement went above and beyond to get it to me on my delivery date thank you bash

28 de março de 2026
Avaliação não solicitada
logotipo da Heavenly Sleep

Resposta da Heavenly Sleep

Thank you so much for your kind words. We're really sorry for your loss, and we’re glad we could help make things a little easier during such a difficult time. It means a lot to hear that our team went above and beyond to get your delivery to you when you needed it. We truly appreciate your feedback and your support.

Avaliado com 5 de um total de 5 estrelas

Happy customer 🥳

Absolutely gorgeous sofa that my mother got today. So comfortable and luxurious fabric! She couldn’t be more happier! And absolutely incredible customer service from Luke & Ryan who delivered her couch. Very kind, helpful and pleasant. I myself will be ordering my couch from here. On behalf of my mam - THANK YOU SO SO MUCH!!!

19 de março de 2026
Avaliação não solicitada
logotipo da Heavenly Sleep

Resposta da Heavenly Sleep

Thank you so much for such a lovely review! We’re absolutely delighted to hear your mum is so happy with her new sofa — it’s great to know she’s loving the comfort and luxurious fabric.

Luke and Ryan will be thrilled to hear your kind words about their service; we’ll be sure to pass that on to them. It really means a lot to us that you’re considering ordering with us too!

On behalf of the whole team, thank you again to you and your mam for your support — we hope she enjoys her sofa for many years to come 🥳

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