Heavenly Sleep Avaliações 

187
O TrustScore é 4.5 de um total de 5

4,7

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Veja o que dizem as avaliações

Avaliado com 4 de um total de 5 estrelas

Initially I had issues as the delivery missed the shipping so was coming 5 days later..when it arrived the wrong colour had been shipped so was offered the alternative colour and a free leather footst... Ver mais

Avaliado com 5 de um total de 5 estrelas

Good service but it's made in China looked like it was American quality was mediocre for the money I spent but that's ok it has the king of kings on it just the picture and the actual product don't ex... Ver mais

Avaliado com 5 de um total de 5 estrelas

Really pleased with my new sofa and chair. Very helpful from viewing through to ordering and delivery bought monday delivered on Friday. Kept updated through to delivery. Set up by two lovely friendly... Ver mais

Avaliado com 5 de um total de 5 estrelas

Put my faith back into on line shopping we hear so many horror stories about buying anything and when it arrives its different well not here we had great customer care over the phone before it arrive... Ver mais

Detalhes da empresa

  1. Fabricante de Móveis
  2. Loja de Camas
  3. Loja de colchões
  4. Loja de sofás

Escrito pela empresa

Heavenly Sleep is a customer-focused furniture retailer dedicated to delivering high-quality sofas, beds and exceptional service. Our focus is on offering thoughtfully designed, well-crafted products that combine comfort, durability, and contemporary style at competitive prices. All of our sofas are handcrafted by experienced craftsmen using carefully selected fabrics and materials, with strict quality standards applied at every stage of production. We take pride in our attention to detail, ensuring each piece is built to last and designed to enhance the look and comfort of your home. From ordering to delivery, we are committed to providing a reliable, transparent, and professional customer experience.


Informações de contato

4,7

Excelente

O TrustScore é 4.5 de um total de 5

187 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Respondeu a 75% das avaliações negativas

Normalmente leva mais de 1 mês para responder

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4,7

Todas as avaliações

(187)

91 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

2 seater Rita electric recliner

2 seater Rita electric recliner
Surprised at the quality for the price, beautiful sofa, perfect size for a small room. The delivery team who provided assembley were polite and courtesy of the fact new carpet had just been fitted.
Overall extremely happy to recommend.

8 de março de 2026
Avaliação não solicitada
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Resposta da Heavenly Sleep

Thank you so much for your lovely review! We're delighted to hear you were pleasantly surprised by the quality and that the 2 seater Rita electric recliner is a perfect fit for your space.

It’s great to know our delivery team were polite and respectful during the assembly, especially with your new carpet — we’ll be sure to pass on your kind words to them.

We really appreciate your recommendation and hope you enjoy your new sofa for many years to come!

Avaliado com 3 de um total de 5 estrelas

Titan recliner sofas

Titan recliner sofas : very uncomfortable the cushioning is thin, they look good though.

17 de julho de 2025
Avaliação não solicitada
logotipo da Heavenly Sleep

Resposta da Heavenly Sleep

Thank you for your honest feedback — we’re really sorry to hear that the Titan recliner sofas haven’t met your expectations in terms of comfort.

We’re glad to hear you like how they look.

Your feedback is very valuable to us, and we’ll be sure to share it with our team.

Avaliado com 5 de um total de 5 estrelas

2 seater Roma sofa with centre console and recliner chair.

I bought the 2 seater Roma sofa with the centre console and a matching recliner chair. Both of them are really comfortable and look great. The value for money was a big part too and there is no trade off with the savings, as the standard of quality is fantastic.

I would especially like to highlight the customer service department, which went above and beyond to keep me informed, gave me options and reached out to me before I ever felt the need to contact them. This is rare these days.

The delivery service was great, too. Having someone set everything up and take away all the boxing is a massive help. But, the best part is that they will take away your old sofa, which is a service that is becoming harder to find with the company selling sofas now.

All in all, I would highly recommend this company. In fact, I already have recommend them to my neighbour already.

25 de fevereiro de 2026
Avaliação não solicitada
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Resposta da Heavenly Sleep

Hi Adam,
Thank you so much for taking the time to leave such a detailed review. We're absolutely delighted to hear that you're enjoying your Roma 2 Seater with centre console and matching recliner chair. It’s great to know the comfort, quality and value all met your expectations.
We truly appreciate your kind words about our customer service team — keeping our customers informed and supported throughout the process is something we take very seriously.
We're also pleased the delivery and old sofa removal service made things easier for you. We know how important that is.
Thank you again for your recommendation — it genuinely means a lot to us and to future customers considering Heavenly Sleep.
Enjoy your new sofa!
— The Heavenly Sleep Team

Avaliado com 3 de um total de 5 estrelas

Sofa finally arrived after a few issues…

Sofa finally arrived after a few issues that were dealt with in a timely manor, however,
The phone chargers on the sofa do not work in a phone, they do however charge my gimble if I use the usb charger, the c charger does not work, nor does the switch on the left sofa, it does nothing so why is it there.
I reported the problems as soon as I received the sofa and my calls have been totally ignored so I’m left with the problems.
It feels a little like take ya money and run, not good customer service guys, you could have done better, at least return my calls.

17 de fevereiro de 2026
Avaliação não solicitada
logotipo da Heavenly Sleep

Resposta da Heavenly Sleep

Good afternoon Gary

Thankyou for taking the time for leaving us a review. We do appreciate any feedback and we are really sorry to hear that you are having any issues with your furniture.
Unfortunately your reference number is not attached so we have been unable to look into this further at this time.
We can assure you we do not avoid phone calls, so please call us on 02896005169 or alternatively email us at info@shopheavenlysleep.com with your order number so we can get these matters sorted for you.

We hope to hear from you soon.

Kind Regards

Heavenly Sleep

Avaliado com 5 de um total de 5 estrelas

Shop was brilliant deliver drivers…

Shop was brilliant deliver drivers where excellent.

10 de fevereiro de 2026
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Resposta da Heavenly Sleep

Thank you so much for your kind review. We’re delighted you’re happy with your sofa and the overall experience. It means a lot to our team. Wishing you many comfortable evenings ahead 😊
– Heavenly Sleep Team

Avaliado com 5 de um total de 5 estrelas

Lads were super efficient

Lads were super efficient, ridiculously friendly. In and out no bother quick and easy.

10 de fevereiro de 2026
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Resposta da Heavenly Sleep

Thank you so much for your kind review. We’re delighted you’re happy with your sofa and the overall experience. It means a lot to our team. Wishing you many comfortable evenings ahead 😊
– Heavenly Sleep Team

Avaliado com 5 de um total de 5 estrelas

Would recommend this company

Quick delivery. Reasonable price. Good quality and sturdy leather two and a three piece suite. Very happy customer. Will use Heavenly Sleep again.

15 de fevereiro de 2026
Avaliação não solicitada
logotipo da Heavenly Sleep

Resposta da Heavenly Sleep

Thank you so much for your kind review. We’re delighted you’re happy with your sofa and the overall experience. It means a lot to our team. Wishing you many comfortable evenings ahead 😊
– Heavenly Sleep Team

Avaliado com 5 de um total de 5 estrelas

Installer KEY to everything.

Overall, the most outstanding aspect of my experience was the exceptional service provided by the installer, Marvin, and his colleague. Their professionalism and dedication during the delivery and installation of the couch were truly first class.

While communication from the administrative team was lacking, Marvin and his colleague handled these challenges with remarkable efficiency and ensured everything was resolved smoothly. I am extremely grateful for their efforts and cannot thank them enough for their excellent support.

6 de fevereiro de 2026
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Resposta da Heavenly Sleep

Thank you so much for your kind review. We’re delighted you’re happy with your sofa and the overall experience. It means a lot to our team. Wishing you many comfortable evenings ahead 😊
– Heavenly Sleep Team

Avaliado com 5 de um total de 5 estrelas

Alice bed

Ordered our new bed from heavenly sleep as they had lovely colour / material options. Customer service was extremely helpful as I wanted clarification on material. Went with Alice king size bed. Fast delivery and bed was easily assembled. Delighted!

6 de fevereiro de 2026
Avaliação não solicitada
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Resposta da Heavenly Sleep

Thank you so much for your kind review. We’re delighted you’re happy with your bed and the overall experience. It means a lot to our team. Wishing you many comfortable nights ahead 😊
– Heavenly Sleep Team

Avaliado com 5 de um total de 5 estrelas

Such good prices and really polite…

Such good prices and really polite staff. We had a delay shipping to the uk from Ireland due to the rough seas. However they kept us updated and our sofas was only delayed a few days. Very pleased with the quality and would absolutely shop with them again.

10 de fevereiro de 2026
logotipo da Heavenly Sleep

Resposta da Heavenly Sleep

Thank you so much for your kind review. We’re delighted you’re happy with your sofa and the overall experience. It means a lot to our team. Wishing you many comfortable evenings ahead 😊
– Heavenly Sleep Team

Avaliado com 5 de um total de 5 estrelas

Knox 3 & 2

Came across this business while on looking for a new sofa after having a dfs one for ten plus years , the sofas available where all amazing and very brilliant prices i finally decided to buy the knox version ordered it on a Tuesday and come Thursday it was arranged for the next available delivery day, the sofas arrived with two amazing and kind delivery men who helped get them to the room and build them and all i can said is wow i was not expecting the high standards and quality of sofas i received i was weiry with ordering them off a website before seeing them (which you can in their show room) but o my god i am ever so pleased i did bite the bullet and order them , i definitely recommend this company for anyone out there looking a new sofa
Thank you again everyone at heavenly sleep

27 de janeiro de 2026
Avaliação não solicitada
logotipo da Heavenly Sleep

Resposta da Heavenly Sleep

Thank you so much for your kind review. We’re delighted you’re happy with your sofa and the overall experience. It means a lot to our team. Wishing you many comfortable evenings ahead 😊
– Heavenly Sleep Team

Avaliado com 5 de um total de 5 estrelas

Very nice and friendly to deal with…

Very nice and friendly to deal with quick and easy website to navigate staff very friendly on the phone

3 de fevereiro de 2026
Avaliação não solicitada
logotipo da Heavenly Sleep

Resposta da Heavenly Sleep

Thank you so much for your kind review. We’re delighted you’re happy with your sofa and the overall experience. It means a lot to our team. Wishing you many comfortable evenings ahead 😊
– Heavenly Sleep Team

Avaliado com 5 de um total de 5 estrelas

Cinema style red leather ashbyrne with excellent service!

I got Ashbyrne red leather 3 and 2 recliner, this is like a cinema style sofa it has hot and cold buttons for your drinks! Product is amazing value and amazing quality. Susan was very helpful and friendly from start to finish I actually got my sofa 2 days later! There was 2 drivers luke and ryan and they assembled it, took away all the rubbish which was a great relief, I could not have asked for better service it was fantastic. I will buy again!!

16 de janeiro de 2026
Avaliação não solicitada
logotipo da Heavenly Sleep

Resposta da Heavenly Sleep

Thank you so much for your kind review. We’re delighted you’re happy with your sofa and the overall experience. It means a lot to our team. Wishing you many comfortable evenings ahead 😊
– Heavenly Sleep Team

Avaliado com 5 de um total de 5 estrelas

Got a sofa delivered today from heavenly sleep

Got a sofa delivered today from heavenly sleep, the sofa is amazing, so comfy and so beautiful. The staff at Heavenly sleep are so helpful and lovely, ordered my sofa and it was delivered the next day. Prices are amazing also, would definitely recommend heavenly sleep !!!

20 de janeiro de 2026
Avaliação não solicitada
logotipo da Heavenly Sleep

Resposta da Heavenly Sleep

Thank you so much for your kind review. We’re delighted you’re happy with your sofa and the overall experience. It means a lot to our team. Wishing you many comfortable evenings ahead 😊
– Heavenly Sleep Team

Avaliado com 5 de um total de 5 estrelas

I bought the knox sofa it has speakers

I bought the knox sofa it has speakers, it is amazing quality. The office staff are very friendly, Susan was the most help, kept me up to date with everything was lovely. The drivers that delivered were so friendly and helpful I will be recommending

15 de janeiro de 2026
Avaliação não solicitada
logotipo da Heavenly Sleep

Resposta da Heavenly Sleep

Thank you so much for your kind review. We’re delighted you’re happy with your sofa and the overall experience. It means a lot to our team. Wishing you many comfortable evenings ahead 😊
– Heavenly Sleep Team

Avaliado com 5 de um total de 5 estrelas

Very happy with my sofas

My sofas came in excellent condition, they kept my informed and up to date on my delivery as it was being processed, my delivery driver Aamir was extremely friendly and helpful, even taking the empty packaging away for me and assembling the sofa for me, couldn’t of asked for anyone better, very happy with my order.

19 de janeiro de 2026
Avaliação não solicitada
logotipo da Heavenly Sleep

Resposta da Heavenly Sleep

Thank you so much for your kind review. We’re delighted you’re happy with your sofa and the overall experience. It means a lot to our team. Wishing you many comfortable evenings ahead 😊
– Heavenly Sleep Team

Avaliado com 5 de um total de 5 estrelas

Pleasant experience from start to…

Pleasant experience from start to finish, lady on the phone was friendly and helpful, we were kept in the loop regarding information about delivery. The delivery drivers Ameer and Mustafa were also super friendly and they got the job done quickly and efficiently, and lastly the sofa is lovely we are very pleased. Definitely recommend!

17 de janeiro de 2026
Avaliação não solicitada
logotipo da Heavenly Sleep

Resposta da Heavenly Sleep

Thank you so much for your kind review. We’re delighted you’re happy with your sofa and the overall experience. It means a lot to our team. Wishing you many comfortable evenings ahead 😊
– Heavenly Sleep Team

Avaliado com 1 de um total de 5 estrelas

I have purchased sofa-bwd in July 2025

I have purchased sofa-bwd in July 2025. It was delivered with three defects. I reported the issues to customer support; I was told that a responsible person would contact me, but this never happened. In order to make the sofa usable, my husband carried out basic repairs himself. Even so, the comfort and build quality are very poor: the sleeping section has an extremely thin layer of padding and it sinks immediately, forming a dip like a hammock when you sit or lie down. Overall, a very disappointing experience, both in terms of the product and the after-sales support.

9 de julho de 2025
Avaliação não solicitada
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Resposta da Heavenly Sleep

Hello Dorina,

We’re very sorry to hear about your experience and we’d like to look into this for you as soon as possible. Could you please provide your order number so we can investigate further?

We have searched for your name in our system but haven’t been able to locate any orders under “Dorina.” We also wanted to mention that our sofa beds have been out of stock and we haven’t supplied any in 18 months or more.

Once we receive your order details, we’ll be happy to assist further.

Avaliado com 5 de um total de 5 estrelas

Marvin and James were fab with the…

Marvin and James were fab with the delivrry, super helpful in carrying the sofa up 2 flights if stairs. Very happy.

16 de janeiro de 2026
Avaliação não solicitada
logotipo da Heavenly Sleep

Resposta da Heavenly Sleep

Thank you so much for your lovely feedback! We’re delighted to hear you’re very happy with your delivery experience.

Mervyn and James will be thrilled to know their help and effort — especially getting the sofa up two flights of stairs — made such a positive difference. We’ll be sure to pass on your kind words to them.

Enjoy your new sofa, and thanks again for your support!

Avaliado com 5 de um total de 5 estrelas

Great comfy sofa

Great comfy sofa
Great contact and customer service
Looooove it!!!!

15 de janeiro de 2026
Avaliação não solicitada
logotipo da Heavenly Sleep

Resposta da Heavenly Sleep

Thank you so much for your fantastic feedback! We’re thrilled to hear you love your new sofa and found our customer service helpful. Enjoy all that comfort — your excitement really made our day! 🛋️✨

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