Cooks Cast Stone Avaliações 

1.054
•
O TrustScore é 4.5 de um total de 5

4,6

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Fantastic service and excellent quality! I ordered the Portland pier caps for a brick wall, we were building and I am absolutely thrilled with them. The finish is great, the quality is outstanding, a... Ver mais

Avaliado com 5 de um total de 5 estrelas

We have just received our sundial to commemorate the loss of our dog, and all I can say is wow. What we have received is absolutely stunning. The craftsmanship and attention to detail are incredible... Ver mais

Avaliado com 5 de um total de 5 estrelas

Absolutely top notch service and products. I bought c30 pillar caps and the quality and consistency is second to none. Really impressed with the likeness to the stock photos and the sharpness of t... Ver mais

Avaliado com 5 de um total de 5 estrelas

Very friendly and helpful staff. Ordered a sandstone coloured Golden Retriever which is absolutely gorgeous. Very happy with product and service, All ready for collection exactly when it was needed.... Ver mais

Detalhes da empresa

  1. Fornecedor de Materiais para Jardins

Escrito pela empresa

Welcome to the Cooks Cast Stone website and shop, home to the finest quality handcrafted stoneware. We have over twenty-five years of manufacturing experience, creating new designs and products from both stone and timber in the heart of Yorkshire. All our statues are made using the dry cast method from unique wood carvings, creating exclusive designs and premium quality products.


Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

1 mil avaliações

5 estrelas
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Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 33% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

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4,6

Todas as avaliações

(1.054)

42 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Fantastic product

The overall delivery time was longer that I was advised but only by a few days.
The driver who delivered the coins phoned to say he was on his way and was bang on time.
The quality of the sandstone coins is outstanding and I am very satisfied.

16 de outubro de 2025
Avaliado com 3 de um total de 5 estrelas

Unfortunately they gave part of our…

Unfortunately they gave part of our order to another customer which meant our order was delayed.
Communication is poor as they ignore emails.
When we eventually received our order it was reasonably well made and we were happy with it

11 de agosto de 2025
Avaliado com 5 de um total de 5 estrelas

DRAYTON URN & PEDESTAL

I spoke to a gentleman named Sean.
Who was not only extremely knowledgeable and helpful about their products. But very patient with an elderly lady . Thank you Sean, Also the delivery man was extremely helpful.

7 de outubro de 2025
Avaliado com 5 de um total de 5 estrelas

First time customer

First time customer: great customer service only bettered by the quality of the stone copings I purchased. Delivered perfectly and before scheduled date. Saved me £900 on other quoted price and not six weeks delivery.

26 de setembro de 2025
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Extremely pleased with the Border…

Extremely pleased with the Border Terrier Animal Statues, they look amazing at our entrance!
They came within the timeframe given and were well packaged.
I was a little disappointed that despite two attempts, no one came back to me with the further info requested before purchase, hence only 4 stars

16 de setembro de 2025
Avaliado com 5 de um total de 5 estrelas

Great products and service

Great products, arrived within the period stated and most importantly wrapped extremely well to avoid breakages. The colour variation for the natural stone were identical .. unlike the products I got from London stone whose variation is drastic. My coping step was a nice colour but coping for my porch pillars, same product but completely different colour. I worried about this with signatures statues but all my worries disappeared when I got my my delivery from them

12 de setembro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Widespread lies and appalling delivery time frame

They lure you in with "stock items", yet a 10 day turnaround. Asked around day 8 if I could add another item to the order and it still be delivered together within the original time frame (2 days time). Was told "yes no problem" (not an additional 10 days as Sean suggests). Contacted several times to chase, being promised they would be delivered Friday/Tuesday latest either side of August bank holiday (23rd/26th). Eventually received both items 25 days after first order (2nd September).
Company is full of lies from website, to emails and over the phone (and responses to reviews). Avoid at all costs if timing is critical to your project.
Sean tried contacting me 2 hours after they had been delivered, by which point I wasn't interested in any more lies so didn't answer.

2 de setembro de 2025
Avaliação não solicitada
logotipo da Cooks Cast Stone

Resposta da Cooks Cast Stone

Good morning Nicky,

Thank you for your review. My apologies that you have had a dissatisfactory experience with the company. I have just returned from annual leave and looked into this.

Your initial order was placed on the 08th of August. A follow up order was then placed on August the 19th, to which I replied we will ensure the additional order will be kept within the timeframe of 10 working days for delivery.

The order was then dispatched on a 24 hour premium service on the 27th of August, admittedly 4 working days later than the advertised lead time. However, I don't necessarily think a 4 day delay for adding to a cast stone order to describe a company as "full of lies".

At the period of dispatch you were provided with tracking information regarding the order. Once the order has left us we do our best to help customers if there are delays in the haulage company, but you were also provided there telephone number and the tracking information while I was away on annual leave.

We cannot be responsible for the fact that the delivery company experienced delays in the delivery. Had I not been on annual leave I would have contacted them for you upon reading your emails. However, sometimes, especially in time sensitive projects it could be advisable to contact them yourself if needed.

Furthermore, I also tried to call you twice within 5 hours of returning to the U.K. to inform you that the pallet had been delayed with the haulier, to which you did not answer. I also contacted the haulage company to expedite the delivery as it had been stuck in the central sorting hub.

Sometimes, things just don't run as well as smoothly as they can, but that's life.

My apologies for any delays you have experienced.

Sean

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