Really poor experience, looking for support at the Grand Prix and was told there was no accessibility available when pregnant. Was told instead to bring my own chair. Very dismissive and a complete la... Ver mais
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Veja o que dizem as avaliações
I emailed in with a problem, Sam emailed me back and we had a conversation which was so helpful, eventually going the extra mile for me to get me what I needed. As someone who deals with the public a... Ver mais
A empresa respondeu
I wanted 2 tickets for the F1 in July for my son who has had a tough few years. So I emailed Silverstone direct. A lady called Nicky emailed me straight back and then rang me, she was amazing found... Ver mais
I had a great day; the event was well-organized and the staff were very informative. However, I am extremely disappointed with the video service. Although I paid for a video, I didn't receive it until... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
The ultimate destination for motorsport enthusiasts, thrill-seekers, and unforgettable experiences! We’re renowned worldwide as the home of British Motorsport. From adrenaline-fueled race days to immersive driving experiences, we offer something for everyone. Explore our state-of-the-art facilities, including trackside hospitality, adrenaline-pumping days out, and luxurious Escapade stays for a truly unforgettable getaway. Whether you're cheering from the stands or behind the wheel, Silverstone promises an experience like no other.
Informações de contato
JBC Silverstone Circuit, NN12 8TN, Silverstone, Reino Unido
- enquiries@silverstone.co.uk
- silverstone.co.uk
4,3
Excelente
1 mil avaliações
Respondeu a 94% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Amazing Customer service from Val
Amazing Customer service from Val. She went above and beyond to help me. Great service
7 de janeiro de 2026
Avaliação não solicitada
Resposta da Silverstone
Thank you so much for sharing your experience. Val will be thrilled to hear your feedback. It is wonderful to know she went above and beyond to assist you. We truly appreciate your kind words and are delighted you received such great service.
Customer service review
Contacted customer services with queries, they responded quickly and the response was well worded as to understand.
Recieved the response we needed to progress with ticket purchase, very helpful, prompt and concise.
6 de janeiro de 2026
Avaliação não solicitada
Resposta da Silverstone
Thank you for sharing your feedback. We are delighted to hear that our Customer Services team were able to respond quickly and provide assistance to help you move forward with your ticket purchase. It is great to know you found the support helpful, prompt and concise.
Very helpful support staff and look…
Very helpful support staff and look forward to going again soon.
26 de dezembro de 2025
Avaliação não solicitada
Resposta da Silverstone
Thank you for your lovely review. We are delighted to hear that you found our team very helpful. We are looking forward to welcoming you to Silverstone.
Immediate email reply to questions.
Immediate email reply to questions.
3 de janeiro de 2026
Avaliação não solicitada
Resposta da Silverstone
Thank you for your review. We are really pleased to hear that our team were able to assist you quickly. If you need anything else ahead of your visit, we are always happy to help.
Driving Experience
Sam - Thank you for your support in resolving the booking of my son's driving experience.
2 de janeiro de 2026
Avaliação não solicitada
Resposta da Silverstone
Thank you so much for your kind feedback. We are really pleased to hear that Sam was able to help get your son’s driving experience booking resolved. We hope he has an incredible time on track.
Really disappointed with the customer…
Really disappointed with the customer service received. I got 2 separate Christmas gifts from different people which were tickets to the motogp. I don’t need 4 tickets so asked if I could transfer 2 of those tickets to the 2027 event, gift card for merchandise, anything but a refund and the answer was a simple NO, told me to give them away to a friend or colleague. Pretty disgusting when they want me to give my Christmas present away which was in no way an error on my behalf. Silverstone will have no problem selling the tickets, this was just pure spiteful, I appreciate they have a do not refund policy but under the circumstances for an issue out of my control they could have done something or allow me to sell them on. I will think twice about attending silverstone events after this year.
**EDIT so if the initial named booker that contacts you then you will amend the booking?
25 de dezembro de 2025
Avaliação não solicitada
Resposta da Silverstone
Thank you for taking the time to share your feedback. We are really sorry to hear how disappointed you have been with your recent experience, especially as the duplicate MotoGP tickets were received as Christmas gifts and the situation was outside your control.
We understand how frustrating it must have felt to end up with more tickets than you need. Our team did look into all available options, but MotoGP tickets are non‑refundable and we are unable to move them to a future year or convert them into credit. We are also unable to amend bookings unless we are contacted by the initial named booker. We appreciate this was not the outcome you were hoping for, and we are sorry that the alternatives we could offer were limited.
Your comments have been shared with the team, and we are grateful you took the time to explain your situation. We are sorry this experience has left you feeling disappointed.
Lap of Lights New Years Eve
We were looking for something a bit different to do for New Year's Eve this year and this didn't disappoint. With both young children and teenagers to keep happy, this event was perfect. A hiccup in travel arrangements getting there meant we had to contact the accessible team who were extremely helpful and eased our concerns. Overall a fabulous experience.
31 de dezembro de 2025
Avaliação não solicitada
Resposta da Silverstone
Thank you so much for your lovely review. We are delighted to hear that Lap of Lights made for a memorable New Year’s Eve.
We are also really pleased to hear that our team were able to support you when your travel plans hit a bump. The team will be thrilled to know they helped ease your concerns and keep your evening on track.
Thank you again for choosing to spend New Year’s Eve with us and for taking the time to share your experience. We hope to welcome you back to Silverstone again in the future.
Lucy 5 Star service
Lucy, who handled our query was extremely professional and very prompt in replying to all our emails. Nothing appeared too much trouble to her and she was very courteous and reassured us that everything had been sorted and was all correct after a change of email account
30 de dezembro de 2025
Avaliação não solicitada
Resposta da Silverstone
Thank you so much for your lovely review. We are delighted to hear that Lucy provided professional and prompt support throughout your query. It is great to know she was able to reassure you and ensure everything was correctly updated after your email change. We really appreciate you taking the time to share your experience.
Very disappointed with the lack of care…
Very disappointed with the lack of care and empathy that due to no fault of my own (not having a car due to it being in the garage and hire car being taken back) we are unable to attend the lap of lights that I had booked for my husbands birthday and not entitled to a refund despite no way of us being able to get there. I understand that you have a no refund policy but feel in this instance some kind of refund would have been the right thing to do.
31 de dezembro de 2025
Avaliação não solicitada
Resposta da Silverstone
Thank you for sharing your feedback. We are really sorry to hear about your situation and how this affected your plans for Lap of Lights, especially as it was booked for your husband’s birthday. We understand how frustrating it must feel to be unable to attend through circumstances outside your control. While our refund policy applies to all bookings, we appreciate you taking the time to explain what happened. Our team has been in contact with you, so please keep an eye on your inbox for any updates.
Excellent first class response very…
Excellent first class response very professional
31 de dezembro de 2025
Avaliação não solicitada
Resposta da Silverstone
Thank you for your wonderful feedback. We are really pleased to hear you received a first‑class and professional response. Your support means a lot to us.
Excellent service
Excellent service, Val really helped my sort an additional purchase out for my autistic brother as it originally wouldn’t let me book the seat next to me although it was available.. Thank you ☺️ Can’t wait for Silverstone 2026!
30 de dezembro de 2025
Avaliação não solicitada
Resposta da Silverstone
Thank you so much for your lovely review. We are delighted to hear that Val was able to help you secure the extra seat for your brother, we know how important it is for you to sit together, and we are glad we could get everything sorted smoothly. We really appreciate you taking the time to share your experience, and we look forward to welcoming you to Silverstone.
Query regarding the shuttle bus
Query regarding the shuttle bus. Their response was very quick and helpful. Great customer service.
29 de dezembro de 2025
Avaliação não solicitada
Resposta da Silverstone
Thank you so much for your kind words. We are really glad our team could help you quickly with your shuttle bus query. Providing clear and helpful support is something we care about, and it is great to know we delivered. We appreciate you taking the time to share your experience.
Fantastic customer service from Sue!
Fantastic customer service from Sue in helping to amend our booking and assist in sorting our accessible tickets for the 2026 F1 Grand Prix. Really quick response time and very efficient with all communication. Thank you!
16 de dezembro de 2025
Avaliação não solicitada
Resposta da Silverstone
Thank you so much for your lovely feedback. We are delighted to hear that Sue was able to assist with your booking and accessible tickets so efficiently. We’ll be sure to pass your kind words on to her, she will be thrilled. We look forward to welcoming you to the 2026 British Grand Prix.
What a complete waste of time and money…
What a complete waste of time and money on lap of lights. Would not recommend to no one and would not go back even for free. It was such a waste of time and very very expensive for what that is… save your money and just go for a walk into a park or a high street.
26 de dezembro de 2025
Avaliação não solicitada
Resposta da Silverstone
Thank you for taking the time to share your feedback, although we are very sorry to hear that the Lap of Lights did not meet your expectations. We understand how disappointing it must feel to leave an event feeling it was not good value for money, and we are sorry that this was your experience.
Our team invests many months into planning the event to create an enjoyable and memorable festive experience for all visitors, so it is disappointing to learn that this did not come across for you on the night. We appreciate you sharing your thoughts, as feedback like yours helps us review and improve the experience for future guests.
Thank you again for your comments.
Grace was so helpful
27 de dezembro de 2025
Avaliação não solicitada
Resposta da Silverstone
Thank you so much for your review. We are delighted to hear that Grace was so helpful. She will be thrilled to know her support made a positive difference to your experience. We really appreciate you taking the time to share your feedback
Resposta da Silverstone
Thank you so much for your review. We are really pleased to hear that you found our service fast, efficient and kind. The team will be delighted to know their efforts made a positive difference to your experience.
Lap of lights at Silverstone…
Booked lap of lights at Silverstone with ice skating after, made the mistake of booking one on one day the other on the next, customer services where fast in helping me sort the problem and make what could of be a stressful and costly mistake into a great show of customer service! The even was well run, such fun for all ages and well worth every penny
26 de dezembro de 2025
Avaliação não solicitada
Resposta da Silverstone
Thank you so much for taking the time to leave such a lovely review. We are delighted to hear that our Customer Services team were able to step in quickly and help resolve your booking mix‑up, it is great to know this turned a potentially stressful situation into a smooth and positive experience.
We are thrilled that you enjoyed the Lap of Lights and Ice Trak, and that the event felt fun, well‑run, and great value for all ages. The team works incredibly hard to create a memorable festive experience, so your feedback really means a lot.
We hope to welcome you back to Silverstone again soon.
Unfortunately a really poor experience…
Unfortunately a really poor experience from the team at Silverstone. We booked the Christmas Track of Lights and Ice Skating experience on New Years Day. A number of days later Silverstone cancelled and have closed on NYD. They offered fo the same price another date, but because they notified us so late they had no availability apart from evening on Boxing Day which was not suitable for us…
Contacted the team - no response. Can’t find a phone number… being forced to cancel and get a refund.
Really disappointing as we were super excited to come.
26 de dezembro de 2025
Avaliação não solicitada
Resposta da Silverstone
Thank you for sharing your feedback with us. We’re truly sorry to hear about your disappointment regarding the cancellation of your New Year’s Day booking. We understand how frustrating this must have been, especially after you were looking forward to the experience.
I wanted to clarify that we contacted all affected customers on the 18th, and at that time, there were spaces available on all nights. We also still have remaining dates available, including today and the following: 28th, 29th, 30th December, and 1st, 2nd, and 3rd January.
If any of these dates work for you, we’d love to help you rebook and ensure you have the experience you were excited about. Please let us know your preferred date, and we’ll do our best to accommodate you promptly. https://help.silverstone.co.uk/hc/en-gb/requests/new
Again, we sincerely apologize for the inconvenience and appreciate your understanding.
Fantastic,really helpful staff when you…
Fantastic,really helpful staff when you need them most,can’t fault customer service,second to none👌
16 de dezembro de 2025
Avaliação não solicitada
Resposta da Silverstone
Thank you
I bought tickets to lap of lights and…
I bought tickets to lap of lights and sent an email to request a time change. I got a response in less than an hour with new tickets and the time a lot amended. Really great customer service!!
24 de dezembro de 2025
Avaliação não solicitada
Resposta da Silverstone
Thank you
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