Really poor experience, looking for support at the Grand Prix and was told there was no accessibility available when pregnant. Was told instead to bring my own chair. Very dismissive and a complete la... Ver mais
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Veja o que dizem as avaliações
I emailed in with a problem, Sam emailed me back and we had a conversation which was so helpful, eventually going the extra mile for me to get me what I needed. As someone who deals with the public a... Ver mais
A empresa respondeu
I wanted 2 tickets for the F1 in July for my son who has had a tough few years. So I emailed Silverstone direct. A lady called Nicky emailed me straight back and then rang me, she was amazing found... Ver mais
I had a great day; the event was well-organized and the staff were very informative. However, I am extremely disappointed with the video service. Although I paid for a video, I didn't receive it until... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
The ultimate destination for motorsport enthusiasts, thrill-seekers, and unforgettable experiences! We’re renowned worldwide as the home of British Motorsport. From adrenaline-fueled race days to immersive driving experiences, we offer something for everyone. Explore our state-of-the-art facilities, including trackside hospitality, adrenaline-pumping days out, and luxurious Escapade stays for a truly unforgettable getaway. Whether you're cheering from the stands or behind the wheel, Silverstone promises an experience like no other.
Informações de contato
JBC Silverstone Circuit, NN12 8TN, Silverstone, Reino Unido
- enquiries@silverstone.co.uk
- silverstone.co.uk
4,3
Excelente
1 mil avaliações
Respondeu a 94% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Really poor experience- no accessibility support
Really poor experience, looking for support at the Grand Prix and was told there was no accessibility available when pregnant. Was told instead to bring my own chair. Very dismissive and a complete lack of support. No confidence in the safety or understanding of having females attend the event.
2 de maio de 2026
Avaliação não solicitada
I wanted 2 tickets for the F1 in July…
I wanted 2 tickets for the F1 in July for my son who has had a tough few years. So I emailed Silverstone direct. A lady called Nicky emailed me straight back and then rang me, she was amazing found me 2 fantastic seated tickets, and car parking, she was wonderful and so helpful.
Thank you Nicky.
Suzyb
2 de abril de 2026
Avaliação não solicitada
Absolutely fantastic
Absolutely fantastic. I dealt with Val and all I can say is what a super star , so helpful and what I would call over and beyond normal duties, forever grateful.
28 de abril de 2026
Avaliação não solicitada
Resposta da Silverstone
Thank you so much for your fantastic review. We are absolutely delighted to hear about your experience with Val. Describing her as a superstar who went over and beyond truly means a lot to us, that level of care and dedication is exactly what we strive to deliver.
Val will be incredibly grateful to read your kind words, and we will be sure to share your feedback with her. Thank you again for taking the time to let us know how supported you felt, and please do not hesitate to get in touch if we can help with anything in the future.
Lucy was very helpful and friendly and…
Lucy was very helpful and friendly and quickly sorted out my problem. Great service!
29 de abril de 2026
Avaliação não solicitada
Resposta da Silverstone
Thank you so much for your review. We are delighted to hear that Lucy was able to help so quickly and that you found her friendly and helpful. Resolving issues efficiently while providing great service is exactly what we aim for, and Lucy will be thrilled to receive your kind feedback.
Great team member who helped us navigate…
The team member who helped us navigate the disabled parking was really helpful and clear.
25 de abril de 2026
Avaliação não solicitada
Resposta da Silverstone
Thank you for your feedback. We are really pleased to hear that one of our team members was able to help you navigate your blue badge parking clearly and effectively. Supporting our guests with accessibility needs is extremely important to us, so it is great to know you felt well assisted.
If you need any further support in the future, please do not hesitate to get in touch, we are always happy to help.
Totally unhelpful and inflexible…
Totally unhelpful and inflexible definitely would not book again
29 de abril de 2026
Avaliação não solicitada
Resposta da Silverstone
Thank you for taking the time to leave your feedback. We are genuinely sorry to hear that you felt disappointed by your experience.
We do understand how frustrating it can be when a voucher cannot be used as expected. Unfortunately, as the voucher had exceeded its 12‑month validity period, we were unable to extend or reinstate it. All of our vouchers are valid for 12 months from the date of purchase, and this information is clearly outlined at the time of purchase as well as within our Terms and Conditions.
While we do always try to be as flexible as possible, we also need to apply our policies consistently and fairly for all customers. We are sorry we were not able to offer the outcome you had hoped for on this occasion, and we appreciate you sharing your perspective.
I was delighted with the service
I was delighted with the help I was offered by Grace in the help team.
I had an issue with my email address which was resolved quickly and efficiently.
Many thanks
28 de abril de 2026
Avaliação não solicitada
Resposta da Silverstone
Thank you very much for your kind review. We are delighted to hear that Grace was able to support you so effectively and that your email issue was resolved quickly and efficiently. Providing clear, helpful assistance is exactly what our Team aims to deliver, and Grace will be pleased to receive your lovely feedback.
Thank you again for taking the time to share your experience.
Amazing customer service
I emailed in with a problem, Sam emailed me back and we had a conversation which was so helpful, eventually going the extra mile for me to get me what I needed. As someone who deals with the public all day long I really appreciated the care taken to solve my issue so effectively. Thanks Sam and Silverstone, you’re wonderful!
28 de abril de 2026
Avaliação não solicitada
Resposta da Silverstone
Thank you so much for your wonderful review. We are delighted to hear that Sam was able to help resolve your issue and went the extra mile to make sure you got exactly what you needed. Taking the time to genuinely listen, care, and find the right solution is something we pride ourselves on. Your appreciation will certainly be shared with Sam and the wider team. Thank you again for your kind words. We are always here if you need anything further.
Lucy was very attentive and provided…
Lucy was very attentive and provided great service.
28 de abril de 2026
Avaliação não solicitada
Resposta da Silverstone
Thank you for your review. We are really pleased to hear that Lucy was so attentive and provided great service. Delivering helpful and thoughtful support is very important to us, and Lucy will be delighted to receive your kind feedback.
If we can assist with anything else, please do not hesitate to get in touch.
Not my first interaction!
Not my first interaction with members of the Silverstone team and I can’t fault the service! Prompt responses, friendly manner and an all round really positive experience.
27 de abril de 2026
Avaliação não solicitada
Resposta da Silverstone
Thank you so much for your kind review. We are delighted to hear that this was not your first positive interaction with the Silverstone team and that you continue to receive such great service. Prompt responses, a friendly approach, and a consistently positive experience are exactly what we strive for.
We really appreciate you taking the time to share your feedback and look forward to supporting you again in the future.
I had a great day
I had a great day; the event was well-organized and the staff were very informative. However, I am extremely disappointed with the video service. Although I paid for a video, I didn't receive it until four days later, and when it finally arrived, it was the wrong footage and completely unedited. I have now been waiting three days for a reply to my inquiry. I am still waiting for a resolution.
19 de abril de 2026
Avaliação não solicitada
Resposta da Silverstone
Thank you for taking the time to leave us a review and for your kind comments about your experience and our team on the day, we are really pleased to hear you enjoyed your day overall.
We are very sorry for the disappointment caused by the video service and for the delays and errors you encountered. This is certainly not the standard we aim to deliver. We can see that our team has been in touch with you regarding this matter and is actively working to resolve it as quickly as possible.
Thank you for your patience while this is being addressed. We hope to have everything fully resolved for you very soon.
Katie was very swift and helpful with…
Katie was very swift and helpful with our request for assistance tickets to the British GT even on April 26 this year. Great service and most friendly.
24 de abril de 2026
Avaliação não solicitada
Resposta da Silverstone
Thank you for your lovely review. We are delighted to hear that Katie was able to assist so swiftly with your accessible ticket request for the British GT. Providing friendly, efficient support is very important to us, and it is great to know you experienced exactly that.
We will be sure to pass on your kind feedback to Katie, she will be thrilled to hear it.
We did the single seater experience…
We did the single seater experience what a great time the staff were great. very helpful and experienced. The driving was great and cannot thank everyone enough for a fantastic time 👍
26 de abril de 2026
Avaliação não solicitada
Resposta da Silverstone
Thank you so much for your fantastic review. We are absolutely delighted to hear that you had such a great time on the Single Seater experience. It is wonderful to know that the driving itself lived up to expectations and that our team’s knowledge, experience, and helpfulness helped make the day so special.
Your kind thanks will be shared with everyone involved, they will be thrilled to know they played a part in creating such a memorable experience for you. We really appreciate you taking the time to share your feedback and hope to welcome you back again for another unforgettable drive in the future.
Very fast response
Very fast response, additional help not requested but very greatfully received.
25 de abril de 2026
Avaliação não solicitada
Resposta da Silverstone
Thank you for your kind feedback. We are really pleased to hear that you received a very fast response and that the additional support provided was helpful, even when it was not expected. Going that extra step wherever we can is something we take pride in.
Query and rebooking all sorted.
Query and rebooking all sorted.
After having some family issues and needing to rearrange my booking date, we were given the most support of any company with all the advice and guidance we needed to sort out another date for my experience. Very happy.
22 de abril de 2026
Avaliação não solicitada
Resposta da Silverstone
Thank you so much for taking the time to share your experience. We are sorry to hear that you have been dealing with a personal circumstance, and we are really pleased that our team was able to support you during that time.
It is great to know that the advice and guidance you received helped make rearranging your booking straightforward and stress‑free. Providing understanding, flexible support whenever possible is very important to us, so we are delighted to hear you are very happy with how everything was handled.
If you need any further assistance, please do not hesitate to get in touch. We look forward to welcoming you soon.
I never have a bad experience here
I never have a bad experience here. The people are very helpful, everyone is friendly. The facilities are top notch. It's a fabulous place
I recently made an enquiry on the website. I was dealt with in a very professional, and swift response.
23 de abril de 2026
Avaliação não solicitada
Resposta da Silverstone
Thank you so much for your wonderful review. We are delighted to hear that you consistently have such positive experiences with us. Knowing that you find our team helpful and friendly, and our facilities top‑notch, really means a lot.
We are also pleased to hear that your recent enquiry through our website was handled swiftly and professionally, providing clear and efficient support is always a priority for us.
Thank you again for taking the time to share your feedback. We look forward to welcoming you back again very soon.
Excellent customer service and response…
Excellent customer service and response time.
22 de abril de 2026
Avaliação não solicitada
Resposta da Silverstone
Thank you for your review. We are delighted to hear that you were pleased with both our customer service and response time. Providing prompt, high‑quality support is very important to us, and we really appreciate your feedback.
Really helpful and quick to respond
Really helpful and quick to respond. Eryn was amazing
17 de abril de 2026
Avaliação não solicitada
Resposta da Silverstone
Thank you for your lovely review. We are so pleased to hear that you found our support helpful and that the response was quick. Eryn will be delighted to know she made such a positive impression. Thank you again for your kind feedback.
Is there camping at Silverstone ?
Great response to the questions asked ! Great service thank you again
20 de abril de 2026
Avaliação não solicitada
Resposta da Silverstone
Thank you for your kind feedback. We are really pleased to hear that you were happy with the response to your questions and that you received great service. If you need any further assistance, please do not hesitate to get in touch, we are always happy to help.
Transfer of tickets
Althoughed me too transfer my tickets from an event that I was able to attend to another event, it was very quickly and easy.
20 de abril de 2026
Avaliação não solicitada
Resposta da Silverstone
Thank you for your review. We are pleased to hear that we were able to help you transfer your tickets from an event you were unable to attend to another one, and that the process was quick and easy. Providing flexible and efficient support wherever possible is important to us, so it is great to know this worked smoothly for you.
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