Really poor experience, looking for support at the Grand Prix and was told there was no accessibility available when pregnant. Was told instead to bring my own chair. Very dismissive and a complete la... Ver mais
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Veja o que dizem as avaliações
I emailed in with a problem, Sam emailed me back and we had a conversation which was so helpful, eventually going the extra mile for me to get me what I needed. As someone who deals with the public a... Ver mais
A empresa respondeu
I wanted 2 tickets for the F1 in July for my son who has had a tough few years. So I emailed Silverstone direct. A lady called Nicky emailed me straight back and then rang me, she was amazing found... Ver mais
I had a great day; the event was well-organized and the staff were very informative. However, I am extremely disappointed with the video service. Although I paid for a video, I didn't receive it until... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
The ultimate destination for motorsport enthusiasts, thrill-seekers, and unforgettable experiences! We’re renowned worldwide as the home of British Motorsport. From adrenaline-fueled race days to immersive driving experiences, we offer something for everyone. Explore our state-of-the-art facilities, including trackside hospitality, adrenaline-pumping days out, and luxurious Escapade stays for a truly unforgettable getaway. Whether you're cheering from the stands or behind the wheel, Silverstone promises an experience like no other.
Informações de contato
JBC Silverstone Circuit, NN12 8TN, Silverstone, Reino Unido
- enquiries@silverstone.co.uk
- silverstone.co.uk
4,3
Excelente
1 mil avaliações
Respondeu a 94% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Booking a suite online
Quick and efficient and even received a quick phone call to clear up details
18 de janeiro de 2026
Avaliação não solicitada
Resposta da Silverstone
Thank you for your feedback. We are really pleased to hear that the process felt smooth from start to finish.
We appreciate you taking the time to share your experience and look forward to welcoming you soon.
Great service and very helpful.
19 de janeiro de 2026
Avaliação não solicitada
Resposta da Silverstone
Thank you for your kind feedback. We are delighted to hear you received great service and found our team very helpful. We really appreciate you taking the time to share your experience.
Resposta da Silverstone
Thank you for your feedback. We are really pleased to hear you found our team helpful and quick to reply. Your kind words are very much appreciated.
Sue was absolutely great she replied to…
Sue was absolutely great she replied to emails
She communicated very well she advised us the best way to do stuff we had bought tickets but bought them for the wrong part
As I have a disability
Now sue has advised we will now have the best experience very grateful to her.
15 de janeiro de 2026
Avaliação não solicitada
Resposta da Silverstone
Thank you so much for your lovely feedback. We are delighted to hear that Sue was able to support you throughout the process and help resolve the issue with your tickets. We are especially pleased that she was able to guide you towards the best option to ensure you have the most enjoyable and comfortable experience, particularly with your accessibility needs in mind.
We will make sure your kind words are passed on to Sue, she will be thrilled to know how much her help meant to you. Wishing you a fantastic time at Silverstone.
Sue Davidson really helped us with our…
Sue Davidson really helped us with our booking and took the time to help us out finding the right seats and grandstand
14 de janeiro de 2026
Avaliação não solicitada
Resposta da Silverstone
Thank you for your lovely feedback. We are delighted to hear that Sue was able to help you with your booking and took the time to find the right seats and grandstand for your visit. We are thrilled to know Sue made the process easier for you.
Special praise goes to Sam
Due to a problem, which the bank has not yet determined why it occurred, there was a difficulty in paying out a transaction that had already been made more than a month ago. I contacted support and indeed, everyone I had the opportunity to communicate with (from planning driving experiences to resolving transaction issues) was extremely helpful and understanding. Special praise goes to Sam, the advice and support I received exceeded all expectations.
15 de janeiro de 2026
Avaliação não solicitada
Resposta da Silverstone
Thank you so much for sharing your experience. We are really pleased to hear that our team were able to support you.
A special thank you for recognising Sam, it is wonderful to hear that the advice and support you received exceeded your expectations. We will be sure to pass on your kind words.
Thank you again for your feedback.
Resposta da Silverstone
Thank you for your kind feedback. We are so pleased to hear you received great, speedy customer service. Our team works hard to respond quickly and helpfully, and it is wonderful to know this made a positive difference to your experience.
We appreciate you taking the time to share your comments and look forward to assisting you again in the future.
F1 Not got there yet
F1 Not got there yet, didn't book a park and ride at the the time of getting my ticket! Now difficult to do, what a pain lets hope things get better.
14 de janeiro de 2026
Avaliação não solicitada
Resposta da Silverstone
Thank you for sharing your feedback. You are able to purchase Park and Ride tickets through our website. There is no requirement to have added them at the time you bought your main event ticket.
You can find all Park and Ride options, as well as our other travel options, and complete your purchase here: https://www.silverstone.co.uk/events/formula-1-british-grand-prix/getting-here. We hope this makes things easier, and we look forward to welcoming you to the British Grand Prix.
Brilliant customer service from Lucy
Brilliant customer service from Lucy
Quick and helpful email response
12 de janeiro de 2026
Avaliação não solicitada
Resposta da Silverstone
Thank you for your kind words. We are delighted to hear that Lucy provided quick and helpful support. Delivering efficient and friendly service is what we strive for, and your feedback means a lot.
We will be sure to share your comments with Lucy and the team.
Silverstone Top Team
The team at Silverstone have been fantastic, and have gone well over and above what you expect. When I was experiencing tech issues in buying tickets for an event, they, in fact Nicky specifically, went out of the way to sort this for me. This is true customer service, and as it should be, but not what we get everywhere, or very often these days. Thank you and well done Nicky and the Silverstone team - much appreciated
2 de janeiro de 2026
Avaliação não solicitada
Resposta da Silverstone
Thank you so much for your wonderful feedback. We are delighted to hear that Nicky and the Customer Service team were able to assist you and go above and beyond to resolve your ticketing issue.
Providing exceptional customer service is something we take great pride in, and it is fantastic to know that Nicky made such a positive impact on your experience. Your kind words mean a lot to us and will be shared with the team. We look forward to welcoming you to Silverstone soon.
Another positive experience!
It's been another positive contact with Silverstone customer services. I had to submit my blue badge parking details to ensure I have appropriate parking in July. Sue was very helpful on this occasion and and has since confirmed all has been done and will receive my parking pass in June.
12 de janeiro de 2026
Avaliação não solicitada
Resposta da Silverstone
Thank you so much for sharing another positive experience with us, it is wonderful to hear. Sue will be delighted to know she was able to support you with your Blue Badge parking arrangements and ensure everything was confirmed smoothly for your visit in July.
We really appreciate you taking the time to leave this feedback, and we look forward to welcoming you in the summer.
Thanks Val
Decided to change my ticket as realised I’d made an error. Val was fantastic. Patient, helpful and understanding.
9 de janeiro de 2026
Avaliação não solicitada
Resposta da Silverstone
Thank you so much for your lovely feedback. We are delighted to hear that Val was able to support you so patiently and helpfully when updating your ticket. We really appreciate you taking the time to share your experience.
Carfest 26
Got back to me after a week or two, but that's to be expected considering the volume of activity and the distance from the event date, so no problems there. Answered my query well and sorted my concern. All good.
8 de janeiro de 2026
Avaliação não solicitada
Resposta da Silverstone
Thank you so much for taking the time to share your feedback. With our Lap of Lights event in full swing, our team were out delivering the experience, so we sincerely apologise for any delay in response times. We are really pleased to hear that once we got back to you, we were able to answer your query and resolve your concern. We appreciate your understanding and look forward to welcoming you to CarFest 2026.
Disgusting!!!!
Disgusting. Simple as that. Dont bother trying to get help if you're disabled, sent a hospital letter in for my mobilty from my MS Specialist along with PIP & blue badge. Didnt want to know, they are only interested in healthy people with plenty of money to waste. Prices for Moto GP in August are an absolute joke, along with everything else they rob you for as well like food, drinks, souvenirs, overnight camping, the list goes on.... do yourselves a favour & watch it on tv or be prepared to be robbed left right & centre. If you're disabled (I have MS & cant walk over 50m) dont bother as you wont get an ounce of help. Discrimination at its finest & being fleeced of many hundreds of pounds just to see a bike race....Silverstone hold your heads in shame
9 de janeiro de 2026
Avaliação não solicitada
Resposta da Silverstone
Thank you for taking the time to share your experience. We are very sorry to hear how disappointed you felt during our Personal Assistance application process. Our Personal Assistance (PA) Scheme is based on the approval of a valid application and meeting the eligibility criteria outlined in our accessibility policy. You can read the full details of the scheme, including the evidence required and how applications are assessed, here: https://www.silverstone.co.uk/visit-eat-stay/accessibility/personal-assistance-ticket-scheme
We never want anyone to feel unsupported, and your feedback is important to us. It will be shared with the team so we can continue improving how we communicate and guide guests through the process.
Ticket exchange
Ticket exchange
I reached out to exchange a grandstand ticket for a general admission ticket so I could attend with my young son. I'm so grateful for the accommodating and friendly support that I received for what will surely be an unforgettable weekend.
5 de janeiro de 2026
Avaliação não solicitada
Resposta da Silverstone
Thank you for sharing your experience with us. We are so pleased to hear that our team were able to help with your ticket exchange and ensure you and your son can enjoy the weekend together. It is wonderful to know the support you received felt friendly and accommodating.
We really appreciate you taking the time to leave this review.
Val was so helpful
Val was so helpful, resolved my issue straight away, thank you so much! Absolutely love Silverstone! Customer service is awesome and Val is a true asset to the team, thank you again!
8 de janeiro de 2026
Avaliação não solicitada
Resposta da Silverstone
Thank you so much for your wonderful review. We are delighted to hear that Val was able to resolve your issue so quickly and that her support made such a positive impression. It is fantastic to know you love Silverstone and that our Customer Service continues to stand out for you.
Your kind words will be shared with Val and the team. Thank you again for taking the time to leave such great feedback.
The customer service agent Lauren
The customer service agent Lauren, was fast, understand and gave great support. A real credit to Silverstone5
8 de janeiro de 2026
Avaliação não solicitada
Resposta da Silverstone
Thank you for taking the time to leave this great review. We are delighted to hear that Lauren was able to support you so quickly and effectively. It is wonderful to know her understanding and helpful approach made such a positive impression.
Your feedback will be shared with Lauren and the team. Thank you again for your kind words.
Sorted enquiry
Booked tickets for the MotoGP, but realised I'd made an error with location. I made an online request which was dealt with by Val, who was superb. Understanding, friendly and helpful, as well as being efficient and effective. Sorted my request with no drama.. Thank you.
7 de janeiro de 2026
Avaliação não solicitada
Resposta da Silverstone
Thank you for taking the time to leave this lovely review. We are delighted to hear that Val was able to assist you so efficiently. It is great to know she handled your request with such understanding, friendliness and professionalism, and that everything was resolved smoothly for you.
Your feedback will be shared with Val and the team. Thank you again for your kind words.
Outstanding support from Sue in Accessibility – truly exceptional service
I honestly cannot praise Sue in Accessibility at Silverstone enough. From start to finish, she was an absolute legend to deal with.
I had many questions, many requests, and even managed to make a mistake along the way — and Sue handled everything with total professionalism, patience, and genuine kindness. Nothing was ever too much trouble. She was always on hand, incredibly responsive, and went above and beyond to make sure everything was sorted smoothly and without any fuss at all.
What really stood out was how easy she made the whole process feel. Instead of stress, we felt supported and reassured every step of the way. Thanks to Sue’s help (and her fixing my error so effortlessly!), we’re now genuinely excited and looking forward to attending the Grand Prix this year.
Exceptional customer service like this is rare. Sue is a real credit to Silverstone and the Accessibility team — thank you so much for making such a big difference.
Highly, highly recommended.
8 de janeiro de 2026
Avaliação não solicitada
Resposta da Silverstone
Thank you so much for sharing such an outstanding review. We are thrilled to hear how exceptional your experience with Sue in our Accessibility Team has been.
We are delighted that her support made the process smooth and stress‑free, and that she was able to resolve everything so effortlessly for you. Knowing this has helped build excitement for your upcoming Grand Prix visit means a great deal to us.
Your feedback will be shared with Sue and the wider team. Thank you again for taking the time to recommend us so highly.
Every year always helpful
Every year always helpful, no different this year, the support and disabilities team are second to none.
7 de janeiro de 2026
Avaliação não solicitada
Resposta da Silverstone
Thank you so much for your kind words. We are delighted to hear that your experience has been consistently positive year after year. Our Customer Service and Accessibility Team will be especially pleased to know their efforts made such a difference once again, they truly take great pride in what they do.
Your feedback means a great deal to us and will be shared with the team.
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