Really poor experience, looking for support at the Grand Prix and was told there was no accessibility available when pregnant. Was told instead to bring my own chair. Very dismissive and a complete la... Ver mais
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Veja o que dizem as avaliações
I emailed in with a problem, Sam emailed me back and we had a conversation which was so helpful, eventually going the extra mile for me to get me what I needed. As someone who deals with the public a... Ver mais
A empresa respondeu
I wanted 2 tickets for the F1 in July for my son who has had a tough few years. So I emailed Silverstone direct. A lady called Nicky emailed me straight back and then rang me, she was amazing found... Ver mais
I had a great day; the event was well-organized and the staff were very informative. However, I am extremely disappointed with the video service. Although I paid for a video, I didn't receive it until... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
The ultimate destination for motorsport enthusiasts, thrill-seekers, and unforgettable experiences! We’re renowned worldwide as the home of British Motorsport. From adrenaline-fueled race days to immersive driving experiences, we offer something for everyone. Explore our state-of-the-art facilities, including trackside hospitality, adrenaline-pumping days out, and luxurious Escapade stays for a truly unforgettable getaway. Whether you're cheering from the stands or behind the wheel, Silverstone promises an experience like no other.
Informações de contato
JBC Silverstone Circuit, NN12 8TN, Silverstone, Reino Unido
- enquiries@silverstone.co.uk
- silverstone.co.uk
4,3
Excelente
1 mil avaliações
Respondeu a 94% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Excellent service
I just wanted to say a big thank you to Nicky for her wonderful help with my ticket purchase for the Silverstone Grand Prix this summer. She was incredibly helpful from the start, guiding me through the different grandstand options and finding me three perfect tickets. Unfortunately, I was too slow to respond and they sold out. Despite this, Nicky immediately found two other great options and reserved them so I could decide. I was so impressed with how quickly she replied and how willingly she offered solutions.
10 de março de 2026
Avaliação não solicitada
Resposta da Silverstone
Thank you so much for your wonderful review. We are delighted to hear how helpful Nicky was throughout your ticket purchase. It is great to know she guided you through all the options, found the perfect seats for your group, and continued to support you even after those initial tickets sold out.
Her quick replies and proactive approach in reserving alternative options are exactly the level of service we aim to provide, and your kind words will mean a great deal to her.
Thank you again for taking the time to share your experience. We hope you have an incredible time at the Grand Prix this summer.
Fantastic customer support
Fantastic customer support. Katie helped me with accessible tickets and was so kind & patient.
We got tickets & parking all booked and zero stress.
Thank you Katie, you’re amazing!
11 de março de 2026
Avaliação não solicitada
Resposta da Silverstone
Thank you so much for your fantastic review. We are delighted to hear that Katie was able to assist you with your accessible tickets and parking, and that her kindness and patience helped make the whole process completely stress‑free. We will be sure to pass on your lovely message, it will mean a lot to her.
We really appreciate you taking the time to share your experience.
Not so inclusive
I purchased hospitality as my daughter is disabled and needs a quieter area. When I requested a refund for a carer ticket, I was told no, you can’t have a carer ticket in hospitality. My daughter doesn’t become less disabled in hospitality !!
9 de março de 2026
Avaliação não solicitada
Resposta da Silverstone
Thank you for taking the time to share your feedback. We are very sorry to hear that you felt let down when enquiring about a Personal Assistant ticket for your daughter, and we completely understand how upsetting this situation must have been, especially when you are simply trying to ensure she has the support she needs on the day.
To clarify, our PA scheme is designed to provide essential support for guests with accessibility requirements across our standard grandstand and general admission areas. However, hospitality packages operate differently, as they include a range of premium features such as dining, lounge access, and additional services. Because of this, all individuals attending hospitality, including companions, require a full hospitality ticket. This is not linked in any way to a person’s level of disability, but rather to the structure of the hospitality product itself.
That said, your daughter’s needs remain a priority, and choosing hospitality to ensure she has a quieter, more comfortable environment is completely understandable. Our team is always happy to work with you to ensure her accessibility requirements are fully supported within the hospitality space.
If you would like to discuss the most suitable options for your daughter’s needs, please contact us again and a member of our accessibility team will be happy to help.
Absolutely fantastic customer service…
Absolutely fantastic customer service from start to finish, Val couldn't have been more helpful!
10 de março de 2026
Avaliação não solicitada
Resposta da Silverstone
Thank you for your fantastic review. We are delighted to hear that you received such excellent customer service and that Val was so helpful throughout. We will be sure to pass on your kind words, she will be thrilled.
We really appreciate you taking the time to share your experience.
Mclaren driving experience…
I booked a Mclaren driving experience for my husbands 40th. We had a great morning. I do feel the signage could have been a little better as you come to the parking area of the experience however, all the staff were friendly, chatty and so helpful. We loved that myself, our 2 boys and husbands parents could also watch. We were not expecting to be able to go down into the pits and talk to my husband and really be apart of his experience. All the team were interactive and helpful. We could watch my husband on the track from the fence line, which was brilliant to hear the noise and feel the vibrations of the cars. We paid for a video of the experience which was given to us at the end via a QR code, which was easy and quick to access. We then got 50% off for the museum entrance for 5 of us. The experience days are very well thought out. Thank you Silverstone!
8 de março de 2026
Avaliação não solicitada
Resposta da Silverstone
Thank you so much for your fantastic review. We are delighted to hear that your husband’s McLaren Driving Experience was such a memorable 40th birthday celebration for the whole family. It is wonderful to know that our team were friendly, welcoming, and helpful throughout, and that you all enjoyed being able to get close to the action.
Thank you again for sharing your experience. We are thrilled you had such a special day, and we hope to welcome you all back to Silverstone again soon.
Silverstone accessibility team
Sue and the team at Silverstone accessibility could not have been more helpful. The gave me guidance and helped me set up an account and reserve tickets for my Dads birthday at the circuit. The complete experience was well organised, helpful and easy to use. Would highly recommend.
Simon
4 de março de 2026
Avaliação não solicitada
Resposta da Silverstone
Thank you for your fantastic review. We are delighted to hear that Sue and the Accessibility Team were able to guide you through setting up your account and help you secure tickets for your Dad’s birthday. It is wonderful to know the whole process felt well‑organised, supportive, and easy to navigate.
We really appreciate your kind words and your recommendation, it means a lot to us.
Had a marvellous day out visiting the…
Had a marvellous day out visiting the track and the museum!
7 de março de 2026
Avaliação não solicitada
Resposta da Silverstone
Thank you for your lovely review. We are delighted to hear you had a marvellous day out visiting the track and experiencing Silverstone Museum. It is great to know you enjoyed your time with us, and we really appreciate you taking a moment to share your experience.
We hope to welcome you back to Silverstone again soon.
Had my usual query about receiving this…
Had my usual query about receiving this years ticket sent to my laptop in order that I can print off and produce at this years event as have had terrible problems with trying to download the Silverstone App which also happened last hence missing the event altogether. The problem for this year has been resolved and am having tickets sent to my laptop so I can print off myself.
Do not understand why Silverstone Management have adopted the App principal when it clearly does not work for all, why not send tickets as they used to for customers to print off themselves via their laptops and why do we have to wait months and months before receiving tickets. Why can't they be sent online the day they are purchased.
2 de março de 2026
Avaliação não solicitada
Resposta da Silverstone
Thank you for taking the time to share your feedback.
We understand your frustration with the app and appreciate your view that digital tickets do not work seamlessly for everyone. Silverstone has moved to distributing tickets primarily through the Silverstone Tickets App to improve efficiency, cost‑effectiveness, and security, as well as to align with modern expectations for convenience. Digital tickets help reduce fraud, prevent duplicate entry, and ensure the most up‑to‑date information can be provided directly to each guest.
It is also important to note that the requirement to download and use the Silverstone Tickets App to access tickets is outlined in the terms and conditions, which would have been accepted at the time of purchase.
Regarding ticket release timings, tickets are issued closer to the event so that all operational details, including seating plans, access arrangements, and any updates, are fully confirmed before they are sent out. This prevents incorrect tickets being distributed and avoids unnecessary reissues later on. We understand the wait can feel long, and we appreciate your patience.
Speedy and helpful responses to issues…
Speedy and helpful responses to issues regarding payment and parking for the MotoGp... everything solved in a friendly manner with no problem.
5 de março de 2026
Avaliação não solicitada
Resposta da Silverstone
Thank you for your great review. We are really pleased to hear you received speedy and helpful support with both your payment and MotoGP parking queries. It is wonderful to know everything was resolved quickly and in such a friendly manner.
We really appreciate you taking the time to share your experience.
Excellent response
Excellent speedy response to my enquiry. Nicky was most helpful and offered solutions to my requirements without hesitation. Silverstone GP is always the highlight of our year!
6 de março de 2026
Avaliação não solicitada
Resposta da Silverstone
Thank you for your wonderful review. We are delighted to hear that Nicky provided such a speedy and helpful response to your enquiry, and that she was able to offer solutions right away. We will be sure to pass on your kind words, she will be thrilled.
It is fantastic to hear that the British Grand Prix is the highlight of your year. We cannot wait to welcome you back.
Very considerate
I sent my enquiry on 2nd March. I received a very kind reply from Kat on the 3rd, Kat asked me to email another department. I received another nice reply from Lauren on the 4th March.
The outcome was not what I was hoping for, however, it is understandable, and I accept their kind & caring thoughts.
3 de março de 2026
Avaliação não solicitada
Resposta da Silverstone
Thank you for taking the time to share your experience. We are really pleased to hear that both Katie and Lauren responded so promptly and kindly to your enquiry. We appreciate your understanding regarding the final outcome, even though it was not what you were hoping for.
Your kind words mean a lot to the team, and we are grateful for your thoughtful and gracious feedback.
Val who dealt with my query was great…
Val who dealt with my query was great from start to finish. I made my enquiry had a response within 2 hours, arranged a time to call and my request to upgrade was all done. Perfect service thank you
5 de março de 2026
Avaliação não solicitada
Resposta da Silverstone
Thank you for your fantastic review. We are really pleased to hear that Val took care of your query so efficiently. It is great to know the whole process felt smooth from start to finish.
We will be sure to pass on your kind words to Val, she will be delighted.
Quick and friendly response
Received a very quick and friendly response to a query I had raised.
I have asked questions before and always received a next day response.
Very impressed with Silverstone and the staff there.
5 de março de 2026
Avaliação não solicitada
Resposta da Silverstone
Thank you for your lovely review. We are really pleased to hear you received such a quick and friendly response to your query. It is great to know that every time you have contacted us, you’ve had a quick and efficient reply, your kind words about our team mean a lot.
We truly appreciate you taking the time to share your experience.
Nicky was really quick to respond to my…
Nicky was really quick to respond to my query and was sorted with no issues. Really good customer service!
4 de março de 2026
Avaliação não solicitada
Resposta da Silverstone
Thank you for your great review. We are really pleased to hear that Nicky got back to you so quickly and was able to resolve your query without any issues. It is wonderful to know you received such good customer service.
We appreciate you taking the time to share your experience.
Moto GHP enquiry
Nicky was extremely helpful when responding to the numerous questions I had
4 de março de 2026
Avaliação não solicitada
Resposta da Silverstone
Thank you for your review. We are really pleased to hear that Nicky was able to help with all your MotoGP questions. We will be sure to pass on your kind words, she will really appreciate them.
Thank you again for taking the time to share your experience.
I had trouble locating my e tickets so…
I had trouble locating my e tickets so contacted the team at Silverstone. They came back to me within 24 hours and forwarded me my booking details. Very helpful.
2 de março de 2026
Avaliação não solicitada
Resposta da Silverstone
Thank you for your kind review. We are really pleased to hear that our team were able to assist and get your booking details over to you. We are glad you found the support helpful.
If there is anything else you need ahead of your visit, we are always here to help.
Fantastic assistance when the ticketing…
Fantastic assistance when the ticketing website wasn’t clear. Thank you. We are looking forward to our visit.
2 de março de 2026
Avaliação não solicitada
Resposta da Silverstone
Thank you for your kind review. We are really pleased to hear that our team were able to assist. We are glad everything was sorted for you, and we really appreciate your feedback.
We hope you have an amazing visit. We look forward to welcoming you soon.
Katie was excellent
Katie was excellent, super quick and getting back to me , very helpful. Sorted my issue very quickly, it's the best Customer service I've ever had.
Thank you
3 de março de 2026
Avaliação não solicitada
Resposta da Silverstone
Thank you so much for your wonderful review. We are delighted to hear that Katie was able to get back to you so quickly and resolve your issue with such helpful and efficient service. We will be sure to share your kind words with her.
Thank you again for taking the time to leave your review.
Park and Ride Query
I had a query about the Park and Ride for the British GP. Within an hour Nicky had resolved the issue I had. Very concise and quick service.
3 de março de 2026
Avaliação não solicitada
Resposta da Silverstone
Thank you for your review. We are really pleased to hear that Nicky was able to resolve your Park and Ride query quickly. It is great to know you received such clear and efficient service.
We appreciate you taking the time to share your experience and look forward to welcoming you to the British Grand Prix.
Have booked tickets for elms
Have booked tickets for elms . I then wanted to book add on items to my booking. I emailed my request to Silverstone which was responded to by Nicky who had added the additional items to my account. All I needed to do was go into my account and pay. A very quick and efficient response to my query.
27 de fevereiro de 2026
Avaliação não solicitada
Resposta da Silverstone
Thank you for your lovely review. We are really pleased to hear that Nicky was able to help with your ELMS booking so quickly and efficiently.
We appreciate you taking the time to share your experience and look forward to welcoming you to the event.
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