Really poor experience, looking for support at the Grand Prix and was told there was no accessibility available when pregnant. Was told instead to bring my own chair. Very dismissive and a complete la... Ver mais
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Veja o que dizem as avaliações
I emailed in with a problem, Sam emailed me back and we had a conversation which was so helpful, eventually going the extra mile for me to get me what I needed. As someone who deals with the public a... Ver mais
A empresa respondeu
I wanted 2 tickets for the F1 in July for my son who has had a tough few years. So I emailed Silverstone direct. A lady called Nicky emailed me straight back and then rang me, she was amazing found... Ver mais
I had a great day; the event was well-organized and the staff were very informative. However, I am extremely disappointed with the video service. Although I paid for a video, I didn't receive it until... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
The ultimate destination for motorsport enthusiasts, thrill-seekers, and unforgettable experiences! We’re renowned worldwide as the home of British Motorsport. From adrenaline-fueled race days to immersive driving experiences, we offer something for everyone. Explore our state-of-the-art facilities, including trackside hospitality, adrenaline-pumping days out, and luxurious Escapade stays for a truly unforgettable getaway. Whether you're cheering from the stands or behind the wheel, Silverstone promises an experience like no other.
Informações de contato
JBC Silverstone Circuit, NN12 8TN, Silverstone, Reino Unido
- enquiries@silverstone.co.uk
- silverstone.co.uk
4,3
Excelente
1 mil avaliações
Respondeu a 94% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
great experience with the support team
Last year I booked 2 tickets for the 2026 British GP and we had the Bus Transfer available for free, but you had to select it for ALL the people in the booking and I had missed that - I only selected 1 out of 2 at that time.
A few days ago I emailed the support team in the evening asking to update the 2nd bus transfer on our booking and also to change the pick-up station I initially selected. Next morning I woke up with a confirmation email in my inbox and everything was already updated. Thank you Lucy, you are awesome.
24 de março de 2026
Avaliação não solicitada
Resposta da Silverstone
Thank you so much for taking the time to share your experience. We are thrilled to hear that you had such a great interaction with our Customer Service team. It is fantastic to know that we were able to quickly update both your bus transfer and pick-up station exactly as needed. Lucy will also be delighted to hear your kind words.
If there is anything else you need as your 2026 British GP trip gets closer, we are always here to help.
Resposta da Silverstone
Thank you so much for your kind words. We are delighted to hear you received excellent service. Your feedback means a lot to us, and we are glad we could provide the support you needed.
Understood my issue and dealt with…
Understood my issue and dealt with effectively and in line with my request.
24 de março de 2026
Avaliação não solicitada
Resposta da Silverstone
Thank you for your feedback. We are really pleased to hear that our team understood your issue clearly and were able to resolve it effectively and exactly as you requested. We truly appreciate you taking the time to share your experience.
Explained perfectly
I tried phoning first but the phone was not answered or it just cut off so had to resort to email, I sent my request ref park and ride the reply said it could take up to 48hrs to reply well when I received a reply from Lucy in about 10 mins I was impressed Lucy answered my question but I was still not sure if id got it wright so replied to Lucy straight away and Lucy got straight back and my issue was solved great customer service and thank you Lucy
23 de março de 2026
Avaliação não solicitada
Resposta da Silverstone
Thank you for your lovely review. We are really pleased to hear that Lucy was able to reply to your Park and Ride enquiry so quickly and help resolve everything for you. It is great to know her clear explanations and prompt responses made the process easy.
Just to clarify, Silverstone does not operate an incoming phone line, our team is contactable through our social media webchat or via the Get in Touch page on our website. We appreciate your understanding and are glad the email route worked smoothly for you on this occasion.
We will be sure to pass on your thanks to Lucy, she will really appreciate it.
Inclusive and efficient
As a charity we book many visits to Silverstone, the accessibility team are efficient, competent and responsive at all times, they have a huge knowledge of the circuit and can advise on suitable areas for varying disabilities, Silverstone is inclusive and forward thinking with their commitment to allowing everyone to enjoy the experience. We look forward to many years continuing to work with Silverstone for our beneficiaries creating more special days.
4 de julho de 2025
Avaliação não solicitada
Resposta da Silverstone
Thank you so much for your wonderful review. We are truly grateful for your kind words and for the trust you place in us. It is fantastic to hear that our Accessibility Team have consistently provided efficient, knowledgeable and responsive support for your visits.
We are delighted that our team’s understanding of the circuit and its accessible areas has helped you plan the best experiences for your beneficiaries. Your acknowledgement of our commitment to inclusivity means a great deal to us.
I love the quick response to my…
I love the quick response to my enquiries from the customer service. The answer was also direct and clear.
23 de março de 2026
Avaliação não solicitada
Resposta da Silverstone
Thank you for your lovely review. We are really pleased to hear that our team responded so quickly to your enquiry and that the information you received was clear and direct. We truly appreciate your kind feedback.
I sent an email to ask about tickets…
I sent an email to ask about tickets for the opening concert. Lucy replied very quickly and answered all my questions clearly.
Excellent customer service
22 de março de 2026
Avaliação não solicitada
Resposta da Silverstone
Thank you for your lovely review. We are really pleased to hear that Lucy replied so quickly and was able to answer all your questions clearly about the opening concert. It is great to know you received excellent customer service.
We appreciate you taking the time to share your experience.
fantastic response and help
fantastic response and help , and even pre booked my parking, thank you
11 de março de 2026
Avaliação não solicitada
Resposta da Silverstone
Thank you for your fantastic review. We are really pleased to hear you received such a great response and that our team were able to help. We are glad everything was sorted smoothly, and we truly appreciate your kind words.
Super efficient and friendly service
23 de março de 2026
Avaliação não solicitada
Resposta da Silverstone
Thank you for your lovely review. We are really pleased to hear you received such super‑efficient and friendly service from our team. We truly appreciate you taking the time to share your experience.
Val at Silverstone was fabulous
Val at Silverstone was fabulous. Tickets for the F1 are not cheap so I wanted to make sure I got things right. No question was too much. Couldn’t have asked for more. Thanks Val :-)
16 de março de 2026
Avaliação não solicitada
Resposta da Silverstone
Thank you for your fantastic review. We are delighted to hear that Val was so helpful throughout your ticket booking. It is great to know she was able to answer all your questions and give you complete peace of mind. We will make sure she sees your lovely comments, they will mean a lot to her.
Thank you again for taking the time to share your experience.
Really Helpful as Always
Just used their submit a request service for a query I had and as always got a quick, clear and helpful reply as usual. Thanks Silverstone!
19 de março de 2026
Avaliação não solicitada
Resposta da Silverstone
Thank you for your kind review. We are really pleased to hear that you received a quick, clear and helpful response through our request service. It is great to know we have been able to support you consistently.
Thank you again for taking the time to share your experience, we really appreciate it.
I received excellent customer service…
I received excellent customer service from Sam at Silverstone. They were very prompt in their response and extremely helpful and flexible in sorting out my enquiry. Thank you it was very much appreciated.
16 de março de 2026
Avaliação não solicitada
Resposta da Silverstone
Thank you for your wonderful review. We are really pleased to hear that Sam provided such excellent customer service and was prompt, helpful, and flexible in resolving your enquiry. We will be sure to pass on your kind words.
Thank you again for taking the time to share your experience.
Booked 2 tickets for this years F1 GP…
Booked 2 tickets for this years F1 GP and also park and ride to the circuit but wasn’t sure if I had booked the park and ride correctly for 2 people
I sent a message request asking for confirmation I had booked it correctly
Or do I need to alter my booking
After a very short wait back came a response explaining that I had booked correctly
Great Customer Service
18 de março de 2026
Avaliação não solicitada
Resposta da Silverstone
Thank you for your lovely review. We are really pleased to hear that our team were able to confirm your Park and Ride booking so quickly and put your mind at ease. It is great to know everything was booked correctly and that you received the reassurance you needed.
We truly appreciate you taking the time to share your experience, and we hope you have an amazing time at this year’s Grand Prix.
Quick answer to my question
14 de março de 2026
Avaliação não solicitada
Resposta da Silverstone
Thank you for your review. We are really pleased to hear you received a quick answer to your question and that our team were able to help right away. We appreciate you taking the time to share your experience.
Resposta da Silverstone
Thank you for your review. We are delighted to hear that Elliot was brilliant in helping you with your issue. We will be sure to pass on your kind words, he will really appreciate them.
Thank you again for taking the time to share your experience.
Despite courteous communications we…
Despite courteous communications we remain disappointed. Until this season elderly with mobility issues who benefit from attendance allowance and held an access card were allowed access with a wheelchair attendant going free.
This season the rules have changed an attendance allowance is no longer accepted.
After 40 years voluntary service as a Silverstone Marshall an a lifelong motorsport enthusiast it feels like a slap in the face.
After reaching retirement age, you can no longer claim PIPs , you have to claim attendance allowance. This is no longer acceptable at Silverstone.
So 10 out of 10 for promptness in responding to communications , but zero for the end result. Hopefully someone will listen.
18 de março de 2026
Avaliação não solicitada
Resposta da Silverstone
Thank you for taking the time to share your feedback with us. While we appreciate your kind words about the courtesy and promptness of our communications, we are genuinely sorry that you remain disappointed with the outcome.
This season, we introduced an updated Personal Assistant (PA) ticket scheme to ensure that accessibility support is applied fairly and consistently for all visitors. Under the current criteria, we can offer a complimentary PA ticket for anyone who purchases a standard entry ticket and can demonstrate that they require a companion to attend the event safely and comfortably.
While Attendance Allowance is not one of the accepted documents for automatic approval, we absolutely recognise that many people who reach retirement age transition from PIP to Attendance Allowance, and that this can affect how they access events. For this reason, the scheme also allows alternative evidence, such as a letter from a GP, consultant, or social worker confirming that a companion is essential for you to attend. Many guests in similar situations use this route successfully.
We understand that this change feels like a step backwards compared with previous years, and we are very sorry that it has caused frustration. Your concerns about how this affects long‑standing supporters, especially those with mobility needs, are important, and your feedback has been shared with the teams responsible for reviewing our accessibility policies.
Our intention is never to exclude anyone, but to apply the policy transparently and consistently while still allowing flexibility where genuine need can be demonstrated. We remain committed to providing reasonable adjustments under the Equality Act and continually improving our accessibility offering.
PA Ticket
We applied for the PA ticket and was granted it very quickly with clear instructions. We purchased our tickets, contacted support with our order number and again our request was dealt with so quickly - really looking forward to the event.
17 de março de 2026
Avaliação não solicitada
Resposta da Silverstone
Thank you so much for your lovely review. We are really pleased to hear that your PA application was approved quickly and that the process felt clear and straightforward. It is great to know our team were able to handle your follow‑up request just as efficiently once you had purchased your tickets.
We really appreciate you taking the time to share your experience, and we are delighted that you are looking forward to the event, we hope you have an amazing time.
On the few occasions I have emailed…
On the few occasions I have emailed with a query, someone has come back to me within a few hours. An excellent service has been provided on each occasion and the person responding is always extremely helpful.
16 de março de 2026
Avaliação não solicitada
Resposta da Silverstone
Thank you for your lovely review. We are really pleased to hear that every time you have contacted us, you have received a quick reply and helpful support. It means a lot to know our team have consistently provided an excellent service.
We truly appreciate you taking the time to share your experience.
Excellent service
Excellent service , very quick response thank you
16 de março de 2026
Avaliação não solicitada
Resposta da Silverstone
Thank you for your lovely review. We are really pleased to hear you received such excellent service and a very quick response. We truly appreciate you taking the time to share your feedback.
Contacted Silverstone customer services…
Contacted Silverstone customer services with a difficult and sensitive issue. No help whatsoever with response and now left in a really difficult situation.
10 de março de 2026
Avaliação não solicitada
Resposta da Silverstone
Thank you for taking the time to share your feedback. We are genuinely sorry to hear how difficult this situation has been for you, and that you felt unsupported during your recent contact with our team. We fully appreciate how stressful this must be, especially when dealing with a sensitive issue.
Regarding your ticket options, we wanted to clarify that during checkout all customers are offered the opportunity to add Booking Protection, which is provided by a third‑party and covers a wide range of unexpected circumstances. This protection is optional, and its availability, along with the conditions it covers, is clearly outlined before purchase. When Booking Protection is not selected, tickets are issued under the standard terms and conditions as non‑refundable. We understand that this can be especially difficult in situations that arise unexpectedly, and we are truly sorry for the added upset this may have caused.
Thank you again for taking the time to share your experience.
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