eSIM was supposed to automatically connect but didn’t. The process of activation was more difficult than I expected. If I didn’t have wifi, I would not have been able to troubleshoot. Once finally con... Ver mais
A empresa respondeu
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Veja o que dizem as avaliações
Simify has been a fantastic product I’ve used around five eSIMs across multiple countries and have never had an issue. At one point I thought it would be helpful to receive a daily email showing my da... Ver mais
A empresa respondeu
We bought four esims for our trip to Japan. Unfortunately two of our mobile phones were not compatible. The service in Japan was excellent. We downloaded the esims at home before leaving and when we a... Ver mais
A empresa respondeu
I found it easy to choose, select and purchase an eSim plan. Although familiar with eSims, I found the instructions to load clear and accurate. When I arrived in UK/EU, I used the free hotel WiFi to a... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Simify - Travel eSIMs made simple Stay connected wherever you go with Simify. We make it easy for travellers to ditch roaming fees and get fast, reliable data in over 150 countries - including Europe, Asia, the Americas, and more. Trusted by over 500,000 travellers, Simify eSIMs are easy to activate and come with real human support when you need it most. Our mission is simple: make travel feel effortless by keeping you connected every step of the way.
Informações de contato
Austrália
- hello@simify.com
- simify.com
4,8
Excelente
2 mil avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Unfortunately we had to cancel our…
Unfortunately we had to cancel our holiday but simify made it super easy to cancel our esim! The whole process, especially customer support is incredible. Thank you
10 de abril de 2026
Avaliação não solicitada
Resposta de Simify
So sorry you had to cancel your holiday Carmen, but we're happy we could help! 🙌📶✈️
Very helpful and professional
Very helpful and professional, I received a refund after realising my phone could not add a E Sim.
10 de abril de 2026
Avaliação não solicitada
Resposta de Simify
Let us know if you ever upgrade Antonie! We'd love to travel with you next time ✈️🌎
Holiday here I come
After a wait of 20 mins on the phone, my problem was solved and I was so happy to be n my way
7 de abril de 2026
Avaliação não solicitada
Resposta de Simify
Have the best holiday! Appreciate the review ✈️📶🙌
Resposta de Simify
Appreciate the review John! ⭐✈️🙌
Great product!
Great selection of options at great prices. And the eSim worked perfectly when we fired it up at our destination. Thanks!
9 de abril de 2026
Avaliação não solicitada
Resposta de Simify
Glad to hear your eSIM worked perfectly once fired up! Thanks for the review, Glyn ✈️⭐📶
E-sim for China works brilliantly
Downloaded the E-Sim before landing in China. Upon landing I switched it on and it worked brilliantly allowing me to access western sites without a problem.
9 de abril de 2026
Avaliação não solicitada
Resposta de Simify
Appreciate this brilliant review Ned! 🙌😎✈️
Great customer experience
Great customer experience. Recommended by a friend, however, my network provider ATT from USA won’t allow me to use esims.
10 de abril de 2026
Avaliação não solicitada
Resposta de Simify
Thanks so much for the great review! 😊
Sorry to hear AT&T doesn’t allow third-party eSIMs, it’s a common limitation with some of their plans. If you ever need alternatives or support, we’re here to help!
Easy installation and work immediately upon arrival
We’ve just came back from Bali and our eSims worked great as soon as we turned our phones on. Installation was easy as well.
29 de março de 2026
Avaliação não solicitada
Resposta de Simify
Great news, Karon! Hope you had a great trip 🏝️
Query about hotspot issue was answered…
Query about hotspot issue was answered via email promptly. Advice was accurate and once followed issue was resolved.
9 de abril de 2026
Avaliação não solicitada
Resposta de Simify
Glad to hear our amazing customer service team could you get sorted quickly. Thanks Todd ⭐✈️📶
Resposta de Simify
😎🙌⭐✈️📶
Overseas Sim- Great product easy to use
Great product easy to use
9 de abril de 2026
Avaliação não solicitada
Resposta de Simify
Appreciate the review, Darryl! ✈️⭐
Very good simify
9 de abril de 2026
Avaliação não solicitada
Resposta de Simify
Very good review! Thanks Jay 😎⭐✈️
So easy to set up and get data going.
9 de abril de 2026
Avaliação não solicitada
Resposta de Simify
Glad to hear you found it easy! Thanks Clive ⭐🌎
My eSIM did not work in the UK
My eSIM did not work in the UK. Communication with customer service was poor. They took forever to respond and did not resolve the issue. Apparently, they responded by email, but that never happened. This completely disrupted my trip and was a waste of time and money.
7 de abril de 2026
Avaliação não solicitada
Resposta de Simify
So sorry to hear about your experience! That’s definitely not what we want for our customers. We did respond via email, but our responses may have gone to spam/junk. Please reach out to us at hello@simify.com
so we can find a suitable resolution for you.
Good service and easy installation
Before purchasing received very helpful advice on Global eSIM and installation/activation process. Easy purchase and install. Activated as soon as changed settings advised on first stop. Good coverage Di fat do hope this level continues for rest of our trip
9 de abril de 2026
Avaliação não solicitada
Resposta de Simify
Reach out if you do have any issues during your trip David! Have an amazing time and make sure you bring us back a cool souvenir ✈️🌎🙌
Cancelled Flight & Holiday
We had our flights to UK cancelled due to the issues in the Middle East, so I emailed Simify to request a refund for my esim. Kyle was onto it immediately and the refund was processed overnight, I will definitely use Simify again when we finally get to the UK & Europe, later in the year. Had great esim mobile service on our recent trip to Japan as well.
8 de abril de 2026
Avaliação não solicitada
Resposta de Simify
Glad Kyle could make a stressful situation easy for you! Look forward to the next trip together Stephen ✈️⭐📶
Resposta de Simify
Fast and effective service for the win! 👌Thanks, Sharon😎
Great “after purchase” tech support
Have bought a few sims & esims from Simify for my travels over the years, easy & good value. Had an issue with my latest eSIM not working (my error, not very tech savvy) so I requested assistance thru the app. Quick response & easy to follow instructions remedied the problem, eSIM working now. Thanks Simify for a great product & support service.
8 de abril de 2026
Avaliação não solicitada
Resposta de Simify
We got you, Kim! 💯 Thank you so much for your continued support, we look forward to our next adventure!✈️
Resposta de Simify
Background wins! Love it, Lloyd⭐😎
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