SimplyCook Avaliações 

13.081
•
O TrustScore é 4 de um total de 5

4,1

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

The meals that I've had all taste great! Its not something I can always afford or sometimes I can't be bothered to cook but the flexible subscription model makes it easy to manage/change when my bo... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Cheeky company. They don’t send emails when you’re due a delivery, so I got sent an unwanted delivery with recipes I hadn’t chosen. It’s obviously intentional as they probably know nobody would pay £9... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Super company to deal with, very helpful when contacted via email, nothing is tolo much trouble for them to help with. Makes meal prep really easy, quick and so flexible to change ingredients, they're... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I have used Simply Cook for many years now. I love the variety of meals, easy to order and they arrive quickly. You get the step by step quide to make the meals. They are all very simple to make and t... Ver mais

Detalhes da empresa

  1. Serviço de encomenda de comida online

Sobre SimplyCook

Escrito pela empresa




At SimplyCook, we want to get Britain cooking!

Even with our nation’s love of food, TV chefs, and recipe shows, most of us only cook 6 meals or less regularly. We’re here to change that, making cooking simple, hassle-free, and fun, so you can easily expand your repertoire.

😋 We love flavour! Our mission is to make your dinners taste amazing while keeping cooking easy..

We have a few ways to help solve "what’s for dinner"

🔥 Flavour Kits: Letterbox-friendly kits with inspiring recipes. Each kit contains everything you need to create 4 delicious, flavour-packed meals at home. Perfect if you already have ingredients and just want to add exciting flavours. → www.simplycook.com

🥕 All-In Recipe Boxes: Fresh ingredients plus our signature flavour kits delivered straight to your door. Ideal if you want a complete meal solution with no shopping required. → www.simplycookallin.com

🛒 Single Flavour Kits in Supermarkets – Pick up individual SimplyCook Flavour Kits in major UK supermarkets. Great for trying us out or adding extra inspiration to your weekly meals.

👋 We care about our customers. We’re a small team, and every review is read by someone on the team. If something isn’t right, we’ll put it right, plus we love hearing your feedback and suggestions.

Informações de contato

4,1

Muito Bom

O TrustScore é 4 de um total de 5

13 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,1

Todas as avaliações

(13.081)

444 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Excellent Customer Service

The boxes usually arrive within a couple of days of being ordered. They are really great and have been great for creating quick but very tasty meals.

I recently had an issue with Royal Mail having not delivered two of my boxes and Simply Cook dispatched replacements immediately to a different address and they arrived within 2 days.

Excellent customer service!

29 de janeiro de 2026
Avaliação não solicitada
logotipo da SimplyCook

Resposta da SimplyCook

Hi there,

Thank you so much for this fantastic five star review! We really love hearing that our kits are helping make your mealtimes easy, all the while not having to compromise on delicious flavours.

Our friendly team are always on hand to help out, and we hope that you continue to love your meals with us.

Mia
Customer Happiness Team☀️
hello@simplycook.com

Avaliado com 5 de um total de 5 estrelas

Speedy response to minor issue

It was faster than messaging a friend, to have a small issue resolved! Thanks so much to all the team at simplycook. The meals simply get better and better, we are absolutely thrilled with the range and quality of the offering. Initially somewhat reluctant, we are now real converts to the ease and variety on offer.

29 de janeiro de 2026
Avaliação não solicitada
logotipo da SimplyCook

Resposta da SimplyCook

Hi Marion,

Thank you for this lovely five star review! We're so pleased that you're loving our delicious, easy meals - and that our team were able to help you with your issue.

We're always on hand to help, and hope that you continue to enjoy your mealtimes with us.

Mia
Customer Happiness Team☀️
hello@simplycook.com

Avaliado com 5 de um total de 5 estrelas

Account access

Couldn’t access my account with Simply Cook. E-mailed them for advice and had a fairly quick response . Didn’t resolve the problem but after several e-mails back and forth , then leaving it until the following day as advised , the problem was rectified . Customer Service persevered with me until a solution was found

27 de janeiro de 2026
Avaliação não solicitada
logotipo da SimplyCook

Resposta da SimplyCook

Hi Ingrid,

Thank you so much for your lovely five star review! We're so pleased that our team were able to help you to resolve this, and we appreciate your patience as we worked to fix this for you.

We hope you continue to enjoy your mealtimes with us - and are always here to help if you need anything.

Mia
Customer Happiness Team☀️
hello@simplycook.com

Avaliado com 5 de um total de 5 estrelas

Prompt & Excellent service

I was really pleased with the service provided by Mia at simply Cook she was very helpful and friendly and resolved my issue very quickly I would like to add I was very happy in the way she handled my concern in a very caring and professional manner.

28 de janeiro de 2026
Avaliação não solicitada
logotipo da SimplyCook

Resposta da SimplyCook

Hi Amir,

Thank you so much for your wonderful five star review! We're so happy that we were able to help you with this, and sincerely hope that you enjoy your trial box😊

Thanks again for the review, are we always here to help if you need anything.

Mia
Customer Happiness Team☀️
hello@simplycook.com

Avaliado com 5 de um total de 5 estrelas

Short cooking time for great meals, and catering to your personal need

I am bedridden and with poor appetite, skipping meals, due to health problems, and feeling the need to start eating again. The recipes provided by simply cook are great for me. They dont take more then 20 minutes to prepare, which is ideal for me as i m in pain if up and about for longer then 30 minutes, and hey are tasty.
The service I got from this company was second to none, they do go beyond and above the line to cater to you personally, which i proper appreciate.

20 de janeiro de 2026
Avaliação não solicitada
logotipo da SimplyCook

Resposta da SimplyCook

Hi Nicole,

Thank you so much for this fantastic review, it means so much to all of us here at SimplyCook that our kits have been helping you to create easy and delicious home cooked meals once again.

We hope you continue to love your mealtimes with us - and are always here to help if you need anything.

Mia
Customer Happiness Team☀️
hello@simplycook.com

Avaliado com 5 de um total de 5 estrelas

This company produces excellent…

This company produces excellent ingredients along with reliable and straightforward instructions. The results are always delicious. We look forward to the tidy parcels arriving! Guidelines include possible adaptations to help decision making. The colour coded packaging is very helpful as is the handy shopping /checklist.
It would be very difficult and time taking to reproduce the spice mixes when we are busy and distracted. We learn a lot from trying new ideas. Simply Cook are very personable when making enquiries and always respond quickly which is very helpful and unusual these days. All in all it's very refreshing to find such a delightful idea with very accessible help. we can produce lovely unusual meals very quickly with Simply Cook. 10/10!

16 de janeiro de 2026
Avaliação não solicitada
logotipo da SimplyCook

Resposta da SimplyCook

Hi Annie,

Thank you so much for this wonderful five star review! We're so pleased to hear that you're enjoying our kits, and that they're bringing ease and delicious flavours to your kitchen with no hassle!

We hope you continue to love your mealtimes with us - and are always here to help if you need anything.

Mia
Customer Happiness Team☀️
hello@simplycook.com

Avaliado com 5 de um total de 5 estrelas

Been getting these meals for two years…

Been getting these meals for two years now and have to say Great choice of meals, fast delivery, easy to manage subscription and great customer service. I love these! Very tasty and great choice of ingredients, love coming home from work to cook nowadays, which I find very therapeutic! I would like to see some different ones now and again but all in all I find them great!

17 de janeiro de 2026
Avaliação não solicitada
logotipo da SimplyCook

Resposta da SimplyCook

Hi Laurie,

Thank you so much for this lovely five star review! We really appreciate your words, and are so pleased that you're enjoying our kits. We hope you continue to enjoy your mealtimes with us - and are always here to help if you need anything.

Mia
Customer Happiness Team☀️
hello@simplycook.com

Avaliado com 5 de um total de 5 estrelas

Best fish curry ever!

I bought the box initially to take on a self catering holiday, but we enjoyed them so much that we signed up for a regular delivery, I've enjoyed all of them so far but tonight we had the goan fish curry and it was amazing, absoluetly delicious, definately going to be a regular in our house

14 de janeiro de 2026
Avaliação não solicitada
logotipo da SimplyCook

Resposta da SimplyCook

Hi Laura,

Thank you so much for your lovely five star review! We're so happy that you're loving our kits, and that they're helping bring a slice of holiday home to you😊

We hope that you continue to enjoy them, and are always on hand to help if you need anything.

Mia
Customer Happiness Team☀️
hello@simplycook.com

Avaliado com 5 de um total de 5 estrelas

good customer service when I needed to…

good customer service when I needed to change my recipe selection.

16 de janeiro de 2026
Avaliação não solicitada
logotipo da SimplyCook

Resposta da SimplyCook

Hi Sue,

Thank you for the super five star review! I'm happy to hear that our team were able to help you with your issue☺️

We're always here to help! Thanks again for review, it's really appreciated.

Mia
Customer Happiness Team☀️
hello@simplycook.com

Avaliado com 1 de um total de 5 estrelas

FREE OFFER? Ha Ha Ha

I was offered four food boxes for the price of postage as a free offer when I bought an item from Currys. I thought I would give it a try.. I completed all my personal details and bank details but once I had done this, I was then taken to a page where I had to pick how often I wanted simply cook to deliver food boxes every week every two weeks or once a month. There was no option for I do not want any boxes. I had to go onto their website and find out how to cancel the apparent subscription I had taken out. I had to login to the website and I was eventually able to cancel. At no time was I informedi would be taking out a subscription to Simple Cook. The only positive I can say is they refunded the postage quickly. Free Offer - Be wary. (After my initial complaint the replied saying ’as a favour can you leave a review’ which I advised I wouldn’t as I didn’t have anything good to say about them. After my second complaint about another postage sum appearing as ‘Pending’ in my bank statement, which they have said wasn’t generated by them, they again asked for a review. Well here it is - devious, underhand, desperate. You're welcome.

13 de janeiro de 2026
Avaliação não solicitada
logotipo da SimplyCook

Resposta da SimplyCook

Hi there,

We are so sorry for the confusion. This an introductory offer to our subscription as explained at sign up and in the welcome email, however, if you feel the product is not for you- you are free to cancel your account at any time without further charge. You can do this within your 7 day trial period by dropping us an email at hello@simplycook.com

Customer Happiness Team
hello@simplycook.com

Avaliado com 5 de um total de 5 estrelas

Customer service first class they…

Customer service first class they answer queries fast

15 de janeiro de 2026
Avaliação não solicitada
logotipo da SimplyCook

Resposta da SimplyCook

Hi Nell,

Thank you for the super 5 star review! I'm happy to hear that our team were able to help☺️

We're always around to assist you! Thanks again for review, it's really appreciated.

Mia
Customer Happiness Team☀️
hello@simplycook.com

Avaliado com 5 de um total de 5 estrelas

Wow these boxes are AMAZING

Wow these boxes are AMAZING! We’ve been using them for over a year now and no complaints. The recipes are delicious and varied and always feel pretty healthy too. They’re quick to cook, never more than an hour total with prep time and require minimal effort after a days work which is ideal. Would 100% recommend!

14 de janeiro de 2026
Avaliação não solicitada
logotipo da SimplyCook

Resposta da SimplyCook

Hi Hannah,

Thank you so much for this fantastic five star review! We're so happy to hear that our kits are helping create some easy home cooked meals after a long day - and we hope that you continue to enjoy them.

Mia
Customer Happiness Team☀️
hello@simplycook.com

Avaliado com 5 de um total de 5 estrelas

Great support & inspiring menu…

Great support & inspiring menu suggestions.

14 de janeiro de 2026
Avaliação não solicitada
logotipo da SimplyCook

Resposta da SimplyCook

Hi there,

Thank you for this lovely five star review! We're so happy to hear that our kits are bringing some inspiration to mealtimes, and we're always here to help.

Mia
Customer Happiness Team☀️
hello@simplycook.com

Avaliado com 5 de um total de 5 estrelas

Very Good service answer queries very…

Very Good service answer queries very quickly & always very obliging
Definitely recommend super products

10 de janeiro de 2026
Avaliação não solicitada
logotipo da SimplyCook

Resposta da SimplyCook

Hi June,

Thank you for this lovely five star review! We're so pleased to hear that your enjoying our kits, and our friendly team are always on hand to help if you need anything.

Mia
Customer Happiness Team☀️
hello@simplycook.com

Avaliado com 5 de um total de 5 estrelas

Simple ordering

Simple ordering, great customer service

14 de janeiro de 2026
Avaliação não solicitada
logotipo da SimplyCook

Resposta da SimplyCook

Hi Kevin,

Thank you for this fantastic five star review! We're so happy to hear that we're getting these very important things right, and are always on hand to help if you need anything.

Mia
Customer Happiness Team☀️
hello@simplycook.com

Avaliado com 5 de um total de 5 estrelas

Love using simply cook .

Love using simply cook .. the recipes are easy to follow and produce lovely food .. I have had one problem and it was solved within hours of me sending an email which I was very impressed with.. overall a good service which helps us eat a nice meal which is quick and tasty

14 de janeiro de 2026
Avaliação não solicitada
logotipo da SimplyCook

Resposta da SimplyCook

Hi Sue,

Thank you for the super 5 star review! I'm so happy to hear that our team were able to help you with your issue, and that you're loving the simplicity of using our kits☺️

We're always here to help! Thanks again for review, it's really appreciated.

Mia
Customer Happiness Team☀️
hello@simplycook.com

Avaliado com 5 de um total de 5 estrelas

Loving the simplicity of this.

Loving the simplicity of this.
Always been a traditional English/italian cook bringing up a family of 6. Now all happy in their own families time for the parents to love trying lots of world dishes
So good that’s it’s the spices etc that can just be kept so no waste
Love it would highly recommend

1 de janeiro de 2026
Avaliação não solicitada
logotipo da SimplyCook

Resposta da SimplyCook

Hi Deborah,

Thank you so much for this wonderful five star review! We're so happy to hear that your families have been loving our kits, and that they're helping you taste some world cuisine from home.

We hope you continue to enjoy your mealtimes with us - and are always here to help if you need anything.

Mia
Customer Happiness Team☀️
hello@simplycook.com

Avaliado com 1 de um total de 5 estrelas

Really hard to cancel subscription

To begin with I was really happy but then I found that I had used all I was interested in. Plus, the portions are huge.

Unable to find a way if canceling my subscription I kept moving the delivery day back by a month, setting my phone calendar to remind me to do so.

Then my card stopped working so I had to get a new one and didn't bother updating it in my profile. Thankfully they cancelled my subscription as a result.

I still have a plethora of unused boxes of spice to use so I should be fine for long time.

1 de dezembro de 2025
Avaliação não solicitada
logotipo da SimplyCook

Resposta da SimplyCook

Hi Fiona,

Thank you so much for taking the time to get in contact with us about this, although I'm very sorry to hear about the experience you have had here.

Your subscription can be cancelled at any time by scrolling down on the Manage Subscription page, or by reaching out to our friendly Customer Happiness team who can get this sorted for you.

We are always on hand to help if you need anything else!

Mia
Customer Happiness Team☀️
hello@simplycook.com

Avaliado com 5 de um total de 5 estrelas

Great selection of easy to make recipes in approx 20 mins.

Great selection of easy to make recipes which include all the fresh spices and sauces. You buy any meats or fish required and fresh veg. You can request a quicker or later delivery date to suit your requirements.

13 de janeiro de 2026
Avaliação não solicitada
logotipo da SimplyCook

Resposta da SimplyCook

Hi Mo,

Thank you so much for your wonderful five star review ! I'm so pleased to hear that you're loving our versatile kits, and enjoying switching these up.

We hope you continue to enjoy your mealtimes with us - and are always here to help if you need anything.

Mia
Customer Happiness Team☀️
hello@simplycook.com

Avaliado com 5 de um total de 5 estrelas

Delighted with the kits

The meals are delicious and help with deciding what to have . Customer service is also excellent.

13 de janeiro de 2026
Avaliação não solicitada
logotipo da SimplyCook

Resposta da SimplyCook

Hi Diana,

Thank you so much for your wonderful five star review! We're so pleased to hear that our kits are helping solve your mealtime indecision crisis😆

We hope that you continue to enjoy them, and our friendly team are always on hand to help if you need anything.

Mia
Customer Happiness Team☀️
hello@simplycook.com

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