SimplyCook Avaliações 

13.081
•
O TrustScore é 4 de um total de 5

4,1

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

The meals that I've had all taste great! Its not something I can always afford or sometimes I can't be bothered to cook but the flexible subscription model makes it easy to manage/change when my bo... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Cheeky company. They don’t send emails when you’re due a delivery, so I got sent an unwanted delivery with recipes I hadn’t chosen. It’s obviously intentional as they probably know nobody would pay £9... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Super company to deal with, very helpful when contacted via email, nothing is tolo much trouble for them to help with. Makes meal prep really easy, quick and so flexible to change ingredients, they're... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I have used Simply Cook for many years now. I love the variety of meals, easy to order and they arrive quickly. You get the step by step quide to make the meals. They are all very simple to make and t... Ver mais

Detalhes da empresa

  1. Serviço de encomenda de comida online

Sobre SimplyCook

Escrito pela empresa




At SimplyCook, we want to get Britain cooking!

Even with our nation’s love of food, TV chefs, and recipe shows, most of us only cook 6 meals or less regularly. We’re here to change that, making cooking simple, hassle-free, and fun, so you can easily expand your repertoire.

😋 We love flavour! Our mission is to make your dinners taste amazing while keeping cooking easy..

We have a few ways to help solve "what’s for dinner"

🔥 Flavour Kits: Letterbox-friendly kits with inspiring recipes. Each kit contains everything you need to create 4 delicious, flavour-packed meals at home. Perfect if you already have ingredients and just want to add exciting flavours. → www.simplycook.com

🥕 All-In Recipe Boxes: Fresh ingredients plus our signature flavour kits delivered straight to your door. Ideal if you want a complete meal solution with no shopping required. → www.simplycookallin.com

🛒 Single Flavour Kits in Supermarkets – Pick up individual SimplyCook Flavour Kits in major UK supermarkets. Great for trying us out or adding extra inspiration to your weekly meals.

👋 We care about our customers. We’re a small team, and every review is read by someone on the team. If something isn’t right, we’ll put it right, plus we love hearing your feedback and suggestions.

Informações de contato

4,1

Muito Bom

O TrustScore é 4 de um total de 5

13 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,1

Todas as avaliações

(13.081)

444 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Easy meals to make froma around the world.

I have used Simply Cook for many years now. I love the variety of meals, easy to order and they arrive quickly. You get the step by step quide to make the meals. They are all very simple to make and taste fantastic. I prefer Simply Cook as I can make the meals when I want and dont feel under pressure to make them there and then like some companies do when they send you the fresh ingredients. I highly recommend Simply Cook. You won't be disappointed. Happy Cooking.

25 de setembro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Fantastic recipes and great customer…

Fantastic recipes and great customer service. Very helpful and friendly. I would highly recommend! This was a fantastic introduction to cooking, especially as I now have a toddler to feed!

24 de setembro de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Cheeky company

Cheeky company. They don’t send emails when you’re due a delivery, so I got sent an unwanted delivery with recipes I hadn’t chosen. It’s obviously intentional as they probably know nobody would pay £9.99 for a couple of spices!

24 de setembro de 2026
Avaliação não solicitada
logotipo da SimplyCook

Resposta da SimplyCook

Hi Sally,

Sorry for the issue here. Reminder emails are sent for second boxes. I have requested information from Trustpilot so we can look into your issue.

Customer Happiness Team
hello@simplycook.com

Avaliado com 5 de um total de 5 estrelas

Simple and Delicious…

The meals that I've had all taste great!
Its not something I can always afford or sometimes I can't be bothered to cook but the flexible subscription model makes it easy to manage/change when my box comes.
The app is easy to use and manage my next delivery on and paper recipes come with each box.
I'm very impressed by this company and it's brought back a love for cooking that I had lost a long time ago

22 de setembro de 2026
Avaliação não solicitada
logotipo da SimplyCook

Resposta da SimplyCook

Hi Rebecca,

Thank you so much for the lovely review. Its wonderful how much you enjoy our kits!

Customer Happiness Team
hello@simplycook.com

Avaliado com 5 de um total de 5 estrelas

Super company to deal with

Super company to deal with, very helpful when contacted via email, nothing is tolo much trouble for them to help with. Makes meal prep really easy, quick and so flexible to change ingredients, they're really essential store cupboard items. Ideal for when you haven't got time to start cooking a tasty meal from scratch. Ticks all the boxes for me.

21 de setembro de 2026
Avaliação não solicitada
logotipo da SimplyCook

Resposta da SimplyCook

Hi Liz,

Thank you so much for the lovely review. Its wonderful to hear how much you have enjoyed your recipe boxes.

Customer Happiness Team
hello@simplycook.com

Avaliado com 4 de um total de 5 estrelas

I dip in and out of Simply Cook

I dip in and out of Simply Cook, but by and large I love what they do.
Got to rave about their customer service though. They do really go above and beyond to support you

9 de setembro de 2026
Avaliação não solicitada
logotipo da SimplyCook

Resposta da SimplyCook

Hi Martin,

Thanks so much for the lovely review. Happy to hear we were able to help.

Customer Happiness Team
hello@simplycook.com

Avaliado com 1 de um total de 5 estrelas

unauthorised payments/box's

I had a friend refer me as i've previously used other meal kit/prep kits with other brands before, I ordered the trial box and it was not for me, I then instantly cancelled my subscription, saw the confirmation on the webpage and carried on with my day, now, few weeks later, i've received an email about a box which no doubt they've taken payment from me (unauthorised), I feel a little scammed to say the least, have reached out for a resolution but heard nothing yet.

16 de setembro de 2026
Avaliação não solicitada
logotipo da SimplyCook

Resposta da SimplyCook

Hi there,

Sorry for the confusion here, This an introductory offer to our subscription, however, if you feel the product is not for you- you are free to cancel your account at any time without further charge. You can do this within your 7 day trial period by dropping us an email at hello@simplycook.com

Customer Happiness Team
hello@simplycook.com

Avaliado com 4 de um total de 5 estrelas

Love this company and the recipes are…

Love this company and the recipes are brilliant, very disappointed that they dont answer emails...I referred someone to them , they have had their box, but I have not heard anything about mine, thats the reward you get for referring, shame I have been a customer for a couple of years now...
Update...
Thank you Simply Cook , I have now received my box and found your responses have been going straight to my spam...!!

11 de setembro de 2026
Avaliação não solicitada
logotipo da SimplyCook

Resposta da SimplyCook

Hi Laura,

Sorry to hear this and thank you for taking the time to leave a review. I have requested more information through Trustpilot so we can get this issue sorted for you.

Customer Happiness Team
hello@simplycook.com

Avaliado com 5 de um total de 5 estrelas

This is a fabulous concept

This is a fabulous concept - consistently tasty and time efficient
Having used them now for a couple of months I can truly say that my dishes have been elevated:)

7 de setembro de 2026
Avaliação não solicitada
logotipo da SimplyCook

Resposta da SimplyCook

Hi Rita,

Thank you so much for the lovely review. We are so pleased to hear you've been enjoying the recipes!

Customer Happiness Team
hello@simplycook.com

Avaliado com 5 de um total de 5 estrelas

Sorted out my delay for next order just…

Sorted out my delay for next order just as I wanted

16 de setembro de 2026
Avaliação não solicitada
logotipo da SimplyCook

Resposta da SimplyCook

Hi Norman,

Thank you for taking the time to leave a 5* review!
Happy to hear we were able to help you with your query.😊

Customer Happiness Team
hello@simplycook.com

Avaliado com 5 de um total de 5 estrelas

The variety of dishes available to cook…

The variety of dishes available to cook is exceptional, i am on a monthly subscription and simply cook provides the ability remove andadd dishes to your monthly box. The receipe is so simple to follow.

4 de setembro de 2026
Avaliação não solicitada
logotipo da SimplyCook

Resposta da SimplyCook

Hi Noel,

Thank you so much for the lovely 5* review. So pleased to hear that you have been enjoying our tasty dishes.

Customer Happiness Team
hello@simplycook.com

Avaliado com 1 de um total de 5 estrelas

Avoid this underhanded scam company

They use clear underhanded tactics, which the UK government is actually currently trying to get rid of through legislation. Through the Jan 2027 Digital Markets, Competition and Consumers Act.

They use “freebie” boxes promotions through other sites. You pay postage for your freebie, but of course in the small print or “it’s on there website we’re a subscription company”, so while you think you’re paying for a one off, there actually just automatically signing you up.

It’s an underhanded and scam tactic, they clearly know what they are doing. And then to actually cancel it you have to get a code and then jump through hoops, again imagine if this is a not so tech savvy elderly person.

Avoid this company, it’s a farce and there actually base product is not worth £12 and never will be.

11 de setembro de 2026
Avaliação não solicitada
logotipo da SimplyCook

Resposta da SimplyCook

Hi Connor,

Sorry for any confusion over our trial box. This an introductory offer to our subscription, however, if you feel the product is not for you- you are free to cancel your account at any time without further charge. You can do this within your 7 day trial period by dropping us an email at hello@simplycook.com

Customer Happiness Team
hello@simplycook.com

Avaliado com 5 de um total de 5 estrelas

Love Simply Cool

Used simply cook for years, for the first time ever a box went missing, totally not their fault that was on Royal Mail but they were fast on it and quick to replace! Thank you again 🙏🏻🫶 xx

10 de setembro de 2026
Avaliação não solicitada
logotipo da SimplyCook

Resposta da SimplyCook

Hi Alex,

Thank you so much for taking the time to leave a 5* review. Happy to hear we were able to help you with your issue😊

Customer Happiness Team
hello@simplycook.com

Avaliado com 1 de um total de 5 estrelas

Awful customer service

Got sent wrong recipe so got in touch via email. Well its been over a week and no response. Ive lost money by buying the ingredients in and you'd expect them to remedy the problem promptly. Awful customer service and theres no way to contact them any other way. When things go wrong the app should be able to report it and not take ages to sort. Seems like a poorly run outfit

27 de agosto de 2026
Avaliação não solicitada
logotipo da SimplyCook

Resposta da SimplyCook

Hi Paul,

Thank you for providing more information. I can see my colleague had already replied to your email. Please check your junk folder for this, I have also resent the response.

Customer Happiness Team
hello@simplycook.com

Avaliado com 1 de um total de 5 estrelas

Subscribers getting ripped off

I’ve been a customer for around a year, I think it’s disgusting you promote cheaper boxes on TikTok and expect your long term customers to pay more, why am I paying £12 a box when on TikTok I’ve just seen a video and it’s a tenner?

I did used to enjoy the products but you never release any new recipes and it’s just gotten far too expensive for what is essentially spice mixes.

Do you ever reward your long term customers?

I don’t know what’s going on at SimplyCook HQ but you’ve lost your heads.

I’ve cancelled my subscription and my sister will be cancelling hers too. That’s two customers you’ve lost because of your underhand tactics.

1 de setembro de 2026
Avaliação não solicitada
logotipo da SimplyCook

Resposta da SimplyCook

Hi Evelyn,

We appreciate you taking the time to write a review for us, although I am very sorry you feel that way. We have only recently started selling bundles on TikTok shop, with this including a small selection of recipes compared to the much larger selection of recipes available as part of our subscription.

We also do provide ways of reducing the cost with our subscription, such as through our referral scheme after 5 successful referrals and through purchasing supper club membership, or through purchasing a gift membership.

You are welcome to contact us at hello@simplycook.com and we can see if there is anything we can do for you. Ultimately, our subscriber range contains a much larger set of recipes than our TikTok bundles which is reflected in the price, but we do appreciate your feedback which I will pass on.

Customer Happiness Team
hello@simplycook.com

Avaliado com 5 de um total de 5 estrelas

I cook from scratch quite a bit but the…

I cook from scratch quite a bit but the Simply Cook pots are so handy when I want to make a tasty meal but am short on time.
My sister recommended me via the give a box get a box offer. I was refused the free box as my address had previously signed up to SimplyCook. I emailed Customer services and was sent the free box. I had a box delivered damaged, with one kit missing. Emailed again and the whole box was replaced.
You can freeze your subscription for up to 4 weeks and can repeatedly freeze the subscription as many times as you want.I have just joined supper club to save on postage, as after using for a while I know what my favourite kits are and want the Tamil Black Pepper Chicken more than once a month.

1 de setembro de 2026
Avaliação não solicitada
logotipo da SimplyCook

Resposta da SimplyCook

Hi Lynn,

Thank you for the fantastic 5 star review!! We appreciate both you and your sister for giving us a try 😁

I'm also particularly happy to hear you're a fan of the Tamil Black Pepper Chicken, that's a favourite of mine too! Thanks again for your lovely words.

Customer Happiness Team
hello@simplycook.com

Avaliado com 5 de um total de 5 estrelas

Delicious curry recipes

I’ve been using SimplyCook boxes for over a year now. I tend to use the various curry recipes, as they are really delicious and you don’t have to stock up on the myriad types of spices used in curries.

I take note of the Best Before dates on the boxes and rotate them accordingly. As we tend to have curry once every week I sometimes find I have to pause deliveries for a period of 2-3 months. This is easily done by email and the response is always very quick, polite and obliging. It’s a lovely, friendly company to deal with and highly recommended.

31 de agosto de 2026
Avaliação não solicitada
logotipo da SimplyCook

Resposta da SimplyCook

Hi There,

Thank you for taking the time to write us a review, that's really lovely feedback and exactly what we like to hear!

Thank you for recommending us and we appreciate the continued support 🙂.

Customer Happiness Team
hello@simplycook.com

Avaliado com 3 de um total de 5 estrelas

Firstly the majority of the recipes are…

Firstly the majority of the recipes are delicious and are ready within 20 minutes.
On the negative side, we didn't receive a recipe box and had to repeatedly chase up our complaint. It took 2 weeks to resolve.
Some of the peel off lids are hard to open on the spice pots.

20 de agosto de 2026
Avaliação não solicitada
logotipo da SimplyCook

Resposta da SimplyCook

Hi Alex,

We appreciate you taking the time to review us and for your constructive criticism! We aim to respond to all emails within 48 hours, but we are experiencing a backlog at present. We should hopefully resume our expected response rate soon.

Regarding our pot lids, this is something we've been working on and have made changes. This will continue to be rolled out throughout the next few months 🙂.

Customer Happiness Team
hello@simplycook.com

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