SimplyCook Avaliações 

13.081
•
O TrustScore é 4 de um total de 5

4,1

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

The meals that I've had all taste great! Its not something I can always afford or sometimes I can't be bothered to cook but the flexible subscription model makes it easy to manage/change when my bo... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Cheeky company. They don’t send emails when you’re due a delivery, so I got sent an unwanted delivery with recipes I hadn’t chosen. It’s obviously intentional as they probably know nobody would pay £9... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Super company to deal with, very helpful when contacted via email, nothing is tolo much trouble for them to help with. Makes meal prep really easy, quick and so flexible to change ingredients, they're... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I have used Simply Cook for many years now. I love the variety of meals, easy to order and they arrive quickly. You get the step by step quide to make the meals. They are all very simple to make and t... Ver mais

Detalhes da empresa

  1. Serviço de encomenda de comida online

Sobre SimplyCook

Escrito pela empresa




At SimplyCook, we want to get Britain cooking!

Even with our nation’s love of food, TV chefs, and recipe shows, most of us only cook 6 meals or less regularly. We’re here to change that, making cooking simple, hassle-free, and fun, so you can easily expand your repertoire.

😋 We love flavour! Our mission is to make your dinners taste amazing while keeping cooking easy..

We have a few ways to help solve "what’s for dinner"

🔥 Flavour Kits: Letterbox-friendly kits with inspiring recipes. Each kit contains everything you need to create 4 delicious, flavour-packed meals at home. Perfect if you already have ingredients and just want to add exciting flavours. → www.simplycook.com

🥕 All-In Recipe Boxes: Fresh ingredients plus our signature flavour kits delivered straight to your door. Ideal if you want a complete meal solution with no shopping required. → www.simplycookallin.com

🛒 Single Flavour Kits in Supermarkets – Pick up individual SimplyCook Flavour Kits in major UK supermarkets. Great for trying us out or adding extra inspiration to your weekly meals.

👋 We care about our customers. We’re a small team, and every review is read by someone on the team. If something isn’t right, we’ll put it right, plus we love hearing your feedback and suggestions.

Informações de contato

4,1

Muito Bom

O TrustScore é 4 de um total de 5

13 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,1

Todas as avaliações

(13.081)

444 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

An excellent product for those in need…

An excellent product for those in need of help
An excellent customer relations team!
What’s not to like?

22 de maio de 2026
Avaliação não solicitada
logotipo da SimplyCook

Resposta da SimplyCook

Hi Nicholas,

Thank you so much for your positive feedback and for taking the time to post this review.

Customer Happiness Team
hello@simplycook.com

Avaliado com 4 de um total de 5 estrelas

Great food / recipe set up

Great food / recipe set up - sauces and receipt really great and tasty. Adds that special something to a meal and peps it up. Customer services have got a lot better now too, if you need to change things or put a hold on your order.

22 de maio de 2026
Avaliação não solicitada
logotipo da SimplyCook

Resposta da SimplyCook

Hi Kathy,

Thank you very much for taking the time to post this review. So pleased to hear that you have been enjoying our tasty dishes.

Customer Happiness Team
hello@simplycook.com

Avaliado com 5 de um total de 5 estrelas

Great customer service

Great customer service. Really quick responses to queries and they were very generous and helpful in sorting out my issue.

20 de maio de 2026
Avaliação não solicitada
logotipo da SimplyCook

Resposta da SimplyCook

Hi Mel,

Thank you so much for the 5* review and happy to hear that the team did a great job helping you.

Customer Happiness Team
hello@simplycook.com

Avaliado com 5 de um total de 5 estrelas

Easy to make

Easy to make

20 de maio de 2026
Avaliação não solicitada
logotipo da SimplyCook

Resposta da SimplyCook

Hi Rebecca,

Thank you so much for your positive feedback and for taking the time to post this review.

Customer Happiness Team
hello@simplycook.com

Avaliado com 5 de um total de 5 estrelas

I love SimplyCook

I love SimplyCook. The flavouring boxes add such flavour to everyday simple ingredients; & turn them in to delicious recipes. Perfect when I want to use up what I have at home. So much variety, quick & easy & I’m now making a wide selection of meals for me & my family.
The customer service is the best too, rare to find these days. Ooh and Excellent value.

20 de maio de 2026
Avaliação não solicitada
logotipo da SimplyCook

Resposta da SimplyCook

Hi Julie,

Thank you for the lovely review. Its great to hear how much you have been enjoying our kits. I'm so pleased to hear that you've found our meals tasty and easy to use!

Customer Happiness Team
hello@simplycook.com

Avaliado com 5 de um total de 5 estrelas

Good customer service

14 de maio de 2026
Avaliação não solicitada
logotipo da SimplyCook

Resposta da SimplyCook

Hi there,

Thank you so much for the 5 star review! Happy to hear we were able to help you with your issue😊

Customer Happiness Team
hello@simplycook.com

Avaliado com 5 de um total de 5 estrelas

Smashed it

Honestly this has transformed my kitchen. It used to take me hours to cook a decent curry from scratch and this has made it so much easier and quicker. It's so lovely to have the cards so you don't have to keep turning to your phone for the recipe. In my opinion the currys are better than the pastas! And the fact you have all recipes on the app if you're out and forgot to take a photo of the shopping list. I'm getting too used to this. Love it :)

17 de maio de 2026
Avaliação não solicitada
logotipo da SimplyCook

Resposta da SimplyCook

Hi Donna,

Thank you so much for this great review. So happy to hear that we've made mealtimes easier and more exciting!

Customer Happiness Team
hello@simplycook.com

Avaliado com 1 de um total de 5 estrelas

Another one cheated by the special…

Another one cheated by the special offer then get a repeat subscription. An old sneaky trick. Maybe if they stopped doing this and were transparent the reviews may be better.

18 de maio de 2026
Avaliação não solicitada
logotipo da SimplyCook

Resposta da SimplyCook

Hi there,

We are so sorry you feel misled by our trial offer. This an introductory offer to our subscription as explained during sign up, however, if you feel the product is not for you- you are free to cancel your account at any time without further charge. You can do this within your 7 day trial period by dropping us an email at hello@simplycook.com

Customer Happiness Team
hello@simplycook.com

Avaliado com 1 de um total de 5 estrelas

Be aware

Be aware! Don't try for their trial product, they stored my card details and charged me £12 for something (I don't know what they charged me for) that I never agreed to. Simply fraud.

16 de maio de 2026
Avaliação não solicitada
logotipo da SimplyCook

Resposta da SimplyCook

Hi Mohammad

Thanks for your review and I'm really sorry to hear you feel this way. I can assure you that we are not a scam. We explain on our website how the subscription works and you can cancel at any time. We would like the opportunity to investigate this further. Please could you drop us an email at hello@simplycook.com? We’ll work with you to resolve any issues as quickly as possible.

Customer Happiness Team
hello@simplycook.com

Avaliado com 1 de um total de 5 estrelas

Took my money but no box

I’ve complained 4 times but my order still hasn’t arrived. I think this is a scam company

Order number 13444166

14 de maio de 2026
Avaliação não solicitada
logotipo da SimplyCook

Resposta da SimplyCook

Hi there,

I'm sorry to hear of your experience! We aim to respond to all emails within 48 hours. A member of our team has been in touch, however please contact us at hello@simplycook.com if we can do anything further to help.

Lewis
Customer Happiness Team
hello@simplycook.com

Avaliado com 5 de um total de 5 estrelas

Highly recommend

Very efficient with response and easily accommodate a date change on your deliveries . Love the simply cook recipes and would highly recommend as no waste

14 de maio de 2026
Avaliação não solicitada
logotipo da SimplyCook

Resposta da SimplyCook

Hi Sue,

Thank you for the 5* review! That's really appreciated, and I'm happy to hear our service and recipes have proven a success 🙂.

Thanks again!

Lewis
Customer Happiness Team
hello@simplycook.com

Avaliado com 5 de um total de 5 estrelas

Customer service is great

Customer service is great. I’ve not had any major problems but for the few minor ones I’ve had, they’ve been resolved quickly and to my absolute delight. Oh and the products are great. We’ve tried quite a lot of them. The biggest benefit is they introduce variety and take away the need to constantly think what to eat 👍🏻👏

14 de maio de 2026
Avaliação não solicitada
logotipo da SimplyCook

Resposta da SimplyCook

Hi Angela,

Thank you for the fabulous 5* review, that was really lovely to read and i'm happy to hear our team have been able to help. Hopefully you continue to discover some new favourites with us 😁.

Lewis
Customer Happiness Team
hello@simplycook.com

Avaliado com 1 de um total de 5 estrelas

Be careful what you sign up to .

I cancelled my subscriptions in 2022 , I have recently started getting deliveries . I have tried to cancel via the website and cannot . Ive tried new passwords and new codes to no avail . Be warned, make sure you can cancel before taking the bait.

8 de maio de 2026
Avaliação não solicitada
logotipo da SimplyCook

Resposta da SimplyCook

Hi Alan,

Thank you for your review, although I'm sorry you feel that way. For us to look into this query for you please contact us at hello@simplycook.com and we'll make sure to take a look.

Lewis
Customer Happiness Team
hello@simplycook.com

Avaliado com 4 de um total de 5 estrelas

I took up the Simply Cook Introductory…

I took up the Simply Cook Introductory Offer just to try them out and overall have liked the 6 recipes I’ve cooked to date.

They are very clearly set out and easy to follow with a shopping list and hints for substituting ingredients and up scaling to 4 people.

The flavour profiles have been good considering how quickly dishes are made and although the final result may lack the depth of flavours created when cooking in stages for longer, the food is well flavoured with more highlights than some of the other recipe products in the marketplace.

I nearly always cook from scratch and have an extensive selection of spices and aromats available but Simply Cook is very convenient and we’ve taken a box away in our motorhome and found them very useful.

I like the app but wish it was possible to skip or delay deliveries for more than 4 weeks without having to email customer services but they have been responsive.

My only issue would be that up scaling using the same amount of spicing can lead to a slight reduction in flavour and conversely using the whole pots of all ingredients for just two people can sometimes feel a little too much.

3 de abril de 2026
Avaliação não solicitada
logotipo da SimplyCook

Resposta da SimplyCook

Hi Malcolm,

Thank you for taking the time to write us a review and for your constructive feedback! It helps us work on improving, so thank you for that.

I hope you continue to enjoy our range of recipes!

Lewis
Customer Happiness Team
hello@simplycook.com

Avaliado com 5 de um total de 5 estrelas

Makes meals easy and varied, but still personalised.

I really love the concept of SimplyCook! It brings some nice variety to meals to try new recipes but makes it really stress-free. I especially love that I can make adaptations to the recipes as I want, to make it fit for my family's tastes and use up ingredients I might already have. A personal notes section would be great to jot down any swaps I generally like to make.

I've used it for over a year now and still get excited to choose the recipes for my box!

11 de maio de 2026
Avaliação não solicitada
logotipo da SimplyCook

Resposta da SimplyCook

Hi Hannah,

Thank you for the lovely 5* review! That's really kind of you to say, we appreciate you for allowing us to be part of your families meal-times and long may that continue. A special thank you for your suggestion too 🙂.

Thanks again!

Lewis
Customer Happiness Team
hello@simplycook.com

Avaliado com 1 de um total de 5 estrelas

Five emails to cancel all ignored

I sent five emails to their hello@ email address, all ignored. In the end I had to block them via my bank.

This is reprehensible behaviour.

8 de maio de 2026
Avaliação não solicitada
logotipo da SimplyCook

Resposta da SimplyCook

Hi Steven,

Thanks for your review and I'm really sorry to hear you feel this way. We explain on our website how the subscription works and you can cancel at any time.

Customer Happiness Team
hello@simplycook.com

Avaliado com 5 de um total de 5 estrelas

A very good company to deal with

A very good company to deal with
They send package fast
They have lots of different menus, all very simple to make, they even give you a shopping list of the ingredients to buy
I have tried several of their boxes, but we have our favourites
Unfortunately I dont like subscriptions, much prefer a one off purchase
But its nice to know they are still here
I would highly recommend this company

4 de maio de 2026
Avaliação não solicitada
logotipo da SimplyCook

Resposta da SimplyCook

Hi Derrick,

Thank you for the 5* review. You can make one off orders outside of subscriptions at https://shop.simplycook.com/. 😊

Customer Happiness Team
hello@simplycook.com

Avaliado com 5 de um total de 5 estrelas

The customers service I received was so quick and efficient.

The customers service I received from simplycook was so quick and was excellent, I wan ted to cancel my subscription as I received my first box and thought it was not for me as my hubby is a fussy eater.
They accepted my cancellation with a kind reply,
I was very impressed.
Then I decided to try that first introduction box and cant believe how easy to cook and wonderful flavour in the
packets. I cooked the recipes for my son and his partner and even my ( fussy ) hubby said the flavours were great.

I have now apologised and asked today to be re-insisted with my subscription .
I do hope they will accept me back as I can’t wait to see what recipes will come next. They are so easy to follow .
Makes cooking so much easier.
Cant recommend this enough,
Regards
Margaret Walker

2 de maio de 2026
Avaliação não solicitada
logotipo da SimplyCook

Resposta da SimplyCook

Hi Margaret,

Thank you for the lovely review! You can restart your subscription by logging in to your account but please pop us an email if you need any help with this😊

Customer Happiness Team
hello@simplycook.com

Avaliado com 5 de um total de 5 estrelas

The recipes are brilliant

The recipes are brilliant, and the customer service, when I had a problem, did not let me down. Problem solved quickly efficiently, and in a friendly manner.

28 de abril de 2026
Avaliação não solicitada
logotipo da SimplyCook

Resposta da SimplyCook

Hi Jackie,

Thank you so much for leaving a review! So pleased to hear that you have been enjoying our tasty dishes and happy to hear we were able to help you with your issue😊

Customer Happiness Team
hello@simplycook.com

Avaliado com 5 de um total de 5 estrelas

Love my recipes

Love my recipes, so tasty and great value

2 de maio de 2026
Avaliação não solicitada
logotipo da SimplyCook

Resposta da SimplyCook

Hi Lisa,

Thank you for taking the time to leave this review. Happy to hear you have been enjoying your kits!

Customer Happiness Team
hello@simplycook.com

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