Bought a co-ord trousers and top. Trousers arrived with stains on them. Wanted to return both as was bought as a set for an occasion. Wouldn’t refund me for the top. Extremely poor customer service (a... Ver mais
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Veja o que dizem as avaliações
Super speedy next day delivery. Items were beautifully packaged. All items are great quality and a lovely fit. I am 5ft9in and the tall berry satin trousers fit beautifully. Delighted with my purchase... Ver mais
Delivery was super quick. Unfortunately because the Orla Skirts are satin they arrived with strong creasing so will need to be pressed. Also the navy Orla Skirt is a lot lighter in colour than appe... Ver mais
A empresa respondeu
The website is easy to negotiate. The service was impeccable. I ordered two items on a Wednesday pm & my package arrived on Thursday morning .My items were of great quality & value for money . I will... Ver mais
Detalhes da empresa
Escrito pela empresa
Sinead Keary The Label is an Irish fashion brand, founded in 2020 by Personal Shopper and Designer Sinead Keary. The first collection came to life after 12 years of working in luxury retail and with hundreds of personal shopping clients who repeatedly expressed that they had a wardrobe full of clothes and nothing to wear. Sinead set about designing a collection of luxury essentials to help in forming the foundations of a capsule wardrobe collection to act like pieces of a jigsaw puzzle, enabling women to make better sense of their wardrobe. Sinead Keary The Label is now a leading design house for timeless luxury fashion essentials which have been thoughtfully created to empower women to feel stylish and confident with every outfit. Minimalism, femininity, fine fabrics and perfect fit are all essential components to the label collection.
Informações de contato
Irlanda
- sineadkeary.com
4,2
Muito Bom
307 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 93% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Excellent quality & fast delivery
Always speedy delivery, amazing customer service.
Quality of each piece far exceeds the price.
1 de agosto de 2025
Resposta da Sineadkeary
Thank you for your kind words.
We’re delighted to hear you’re happy with our delivery, customer service, and product quality.
Your support means a great deal to us, and we look forward to continuing to exceed your expectations.
Crazy sizing
I'm size 12 normally and ordered different tops in size 10/12 and I'm really disappointed with them. They are all huge - I think I'd have to go down at least 2 sizes for them to properly fit and there's no way I'm a size 8. This was my first time buying from this brand and I don't think I will again. I see lots of reviews praising the quality of the clothes and packaging but that's meaningless if it's difficult to get clothing that actually fits.
8 de agosto de 2025
Avaliação não solicitada
Resposta da Sineadkeary
Thank you for sharing your feedback.
We’re sorry to hear the sizing did not meet your expectations and that your first experience with our brand was disappointing.
We understand how important accurate sizing is, and we will pass your comments to our product team for review.
If you would like, our customer service team can assist you with returns or exchanges to help find a better fit.
We appreciate you taking the time to share your experience.
Fab quality
The top fits very well and feels like great quality. Speedy service. Wearing to a wedding so it’s perfect with a skirt I have already.
25 de julho de 2025
Resposta da Sineadkeary
Thank you for your feedback.
We’re delighted to hear the top fits well and meets your expectations in both quality and style.
We’re glad it arrived quickly and that it’s perfect for your upcoming occasion.
We hope you enjoy wearing it to the wedding.
Sizing problem
I loved the design and items are beautiful quality. However, they are far too big.
31 de julho de 2025
Resposta da Sineadkeary
Thank you for your feedback.
We’re pleased to hear you love the design and quality of the items, but we’re sorry the sizing was not as expected.
We’ll share your comments with our team, and our customer service team will be happy to assist you with an exchange or return if needed.
Good clothes, true to size. Lovely selection
Efficient delivery. Appreciated the package, good presentation. Arrived safely.
30 de julho de 2025
Resposta da Sineadkeary
Thank you for your feedback.
We're glad to hear the package arrived safely and that you were pleased with the presentation.
We appreciate your support and look forward to serving you again.
Resposta da Sineadkeary
Thank you so much for your kind words. We're delighted to hear you appreciate the beautiful packaging and high-quality clothing — it means a lot to us.
We look forward to continuing to provide pieces you love!
I really do like the dress but I…
I really do like the dress but I ordered it because I wanted a selection of white clothing as I’m getting married this year. It was advertised as white but it is not. It’s a cream dress.
28 de julho de 2025
Resposta da Sineadkeary
Thank you for your message, and congratulations on your upcoming wedding!
We're so sorry to hear that the dress did not meet your expectations in terms of colour. While we do our best to represent items as accurately as possible, we understand how important it is — especially for such a special occasion — to receive exactly what you’re looking for.
If you’d like to arrange a return or exchange, please feel free to reach out to us at hello@sineadkeary.com with your order number, and we’ll be happy to assist you.
Thank you again for your feedback, and we wish you all the best with your wedding preparations!
Elegant and comfortable
Ordered Friday. Received it via an Post Tuesday. Beautiful pieces which cater to sizes up to 20. Delighted on all fronts.
25 de julho de 2025
Resposta da Sineadkeary
Thank you so much for your kind words and positive feedback! We're delighted to hear your order arrived promptly and that you're happy with the pieces.
It means a lot to us to know that our sizing and styles are being well received — thank you for your support!
Shocking Customer Service
I have sent 6 emails over the last 5 weeks all of which have been ignored. I returned 3 items 3 weeks ago, again no acknowledgement of same or refund issued. You now have the returned items & my money. For an Irish brand this is appalling customer service. I would not recommend this brand at all...
20 de junho de 2025
Avaliação não solicitada
Resposta da Sineadkeary
We're very sorry to hear about your experience and truly regret any frustration caused. This is not the level of service we aim to provide.
Please email your order number to hello@sineadkeary.com, and our team will prioritise resolving this matter for you as quickly as possible.
Thank you for bringing it to our attention — we appreciate your patience and understanding.
Excellent online shopping experience
Quality clothes, true to size, fast delivery and warm correspondence. A very enjoyable online shopping experience and will definitely shop again.
30 de junho de 2025
Resposta da Sineadkeary
Thank you so much for your wonderful feedback. We're delighted to hear you had such an enjoyable online shopping experience with us.
It's great to know that you were happy with the quality of the clothes, the accurate sizing, our speedy delivery, and warm correspondence. Providing a seamless and positive experience for our customers is always our goal, and it means a lot to hear that we’ve achieved that.
We truly appreciate your support and look forward to having you shop with us again soon!
Excellent sizing and Great customer…
Excellent sizing and Great customer service. Really happy kept most things a few things just didn’t suit but overall amazing! I’ll be back!!
30 de junho de 2025
Resposta da Sineadkeary
Thank you for your lovely message – we’re so pleased to hear you were happy with the sizing and customer service!
While it’s completely normal for a few pieces not to suit, we’re thrilled to know that overall you had a great experience and found items you loved. Your support means a lot to us, and we truly appreciate you taking the time to share your thoughts.
We look forward to welcoming you back again soon!
I am only today 14/7 receiving my order…
I am only today 14/7 receiving my order from 30/ 6. I emailed you and reply was youf looking into it with no follow-up to me,the customer. I wanted tgd top fir zn occasion, when I wrote this I'm the email I received no response,very disappointing customer service .
30 de junho de 2025
Resposta da Sineadkeary
Thank you for reaching out, and I want to begin by sincerely apologising for the delay in receiving your order. We understand how frustrating this must have been, especially as you needed the item for a specific occasion.
It’s extremely disappointing to hear that your experience didn’t reflect the standard of service we aim to provide.
Please know that your feedback has been noted and will be addressed with our team to ensure this doesn’t happen again. If there’s anything we can do to make this right or assist you further, please don’t hesitate to let us know.
We truly value your support and hope to have the opportunity to restore your confidence in our service.
Return Ignored
Return Ignored
Has anyone got a refund from Sinead Keary? I have returned an item, and hear nothing.
I have sent emails in regards to this and they have been ignored.
I am very disappointed with this brand and would not recommend purchasing online at all.
19 de junho de 2025
Avaliação não solicitada
Resposta da Sineadkeary
Hi Teresa,
Thank you for reaching out, and we're very sorry to hear about your experience.
Can you please contact us at hello@sineadkeary.com with your order number? We’d like to look into this for you straight away and see if we can identify and resolve the issue.
We appreciate your patience and hope to get this sorted for you as soon as possible.
not allowing me to return for store…
not allowing me to return for store credit as i was occupied with my mother in law’s funeral….
25 de junho de 2025
Resposta da Sineadkeary
Hi Stefanie,
I'm so sorry for your loss — please accept our deepest condolences during this difficult time.
There may have been a miscommunication regarding your return. We’ve just resent our response, which includes the details on how your item can be exchanged for store credit.
If you have any further questions or need additional assistance, please don’t hesitate to get in touch — we’re here to help
Resposta da Sineadkeary
Thank you so much for your kind words. We're delighted to hear that you were happy with the quality, prompt delivery, and that everything arrived exactly as described.
Your feedback means a lot to us, and we truly appreciate your support. We look forward to welcoming you back again soon!
Had to exchange
Had to exchange. New size was perfect. Quick turn around on exchanges. Love my new Tori Jacket
2 de julho de 2025
Resposta da Sineadkeary
Thanks so much for your feedback! We're glad the exchange was quick and the new size fits perfectly. Enjoy your new Tori Jacket!
Great service and very nice pieces
2 de julho de 2025
Resposta da Sineadkeary
Thank you for your kind words!
Judt a total Joy!
Everything about my order was exquisite, from the absolutely beautiful, buttery soft and immaculately produced clothes, to the wonderful packaging. Simply faultless. I am a new customer and I will remain a customer!
1 de julho de 2025
Resposta da Sineadkeary
Thank you so much for your kind words and wonderful review! We’re absolutely thrilled to hear that your first experience with us was such a positive one. We can’t wait for you to shop again soon!
Bought the black shorts and loved them…
Bought the black shorts and loved them so I went back for the white too. Delivery was so fast and I was delighted to support and Irish brand. Congratulations all.
1 de julho de 2025
Resposta da Sineadkeary
Thank you so much for your lovely review! We're delighted to hear you loved the black shorts enough to come back for the white — that means a lot to us. We're especially grateful for your support of an Irish brand, your kind words and encouragement mean everything to our team.
Quality of Fabric
The black satin trousers were a perfect fit and really good value.
Really elegant and won’t date anytime soon. I also like to buy from Irish Designers.
1 de julho de 2025
Resposta da Sineadkeary
Thank you for your lovely feedback.
We're so pleased to hear the black satin trousers were a perfect fit and great value.
It's wonderful to know you appreciate their timeless elegance and your support of Irish design means so much to us.
We're grateful for your kind words and continued support.
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