Bought a co-ord trousers and top. Trousers arrived with stains on them. Wanted to return both as was bought as a set for an occasion. Wouldn’t refund me for the top. Extremely poor customer service (a... Ver mais
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Veja o que dizem as avaliações
Super speedy next day delivery. Items were beautifully packaged. All items are great quality and a lovely fit. I am 5ft9in and the tall berry satin trousers fit beautifully. Delighted with my purchase... Ver mais
Delivery was super quick. Unfortunately because the Orla Skirts are satin they arrived with strong creasing so will need to be pressed. Also the navy Orla Skirt is a lot lighter in colour than appe... Ver mais
A empresa respondeu
The website is easy to negotiate. The service was impeccable. I ordered two items on a Wednesday pm & my package arrived on Thursday morning .My items were of great quality & value for money . I will... Ver mais
Detalhes da empresa
Escrito pela empresa
Sinead Keary The Label is an Irish fashion brand, founded in 2020 by Personal Shopper and Designer Sinead Keary. The first collection came to life after 12 years of working in luxury retail and with hundreds of personal shopping clients who repeatedly expressed that they had a wardrobe full of clothes and nothing to wear. Sinead set about designing a collection of luxury essentials to help in forming the foundations of a capsule wardrobe collection to act like pieces of a jigsaw puzzle, enabling women to make better sense of their wardrobe. Sinead Keary The Label is now a leading design house for timeless luxury fashion essentials which have been thoughtfully created to empower women to feel stylish and confident with every outfit. Minimalism, femininity, fine fabrics and perfect fit are all essential components to the label collection.
Informações de contato
Irlanda
- sineadkeary.com
4,2
Muito Bom
307 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 93% das avaliações negativas
Normalmente responde dentro de 1 semana
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Poor support service
Poor support service.
Lack of personal touch.
It cost me €13.50 to exchange my item.
24 de setembro de 2025
Resposta da Sineadkeary
Hi Rosaleen, Thank you for your feedback.
We’re sorry to hear you were disappointed with the support you received and the cost of exchanging your item.
We truly value your comments and will review them carefully as we continue working to improve our service and customer experience.
Never received item, have yet to hear back from customer service. Out hundreds of dollars and still awaiting refund.
I placed an order on 8/27 for something for my wedding in October. I live in the US so I expected a longer time period for the package to arrive and planned accordingly. To date, the package has never been delivered and I had to pay an extra $70 to release it from customers. This too was anticipated. When I reached out to the company regarding a refund for the item itself, I have never heard back. It’s been almost 2 weeks. I will continue my outreach to the company until I receive a full refund, but be forewarned. Their customer service is completely unresponsive.
25 de agosto de 2025
Resposta da Sineadkeary
Thank you for your message, and we sincerely apologize for the experience you’ve had. We understand how important this order was, especially with your upcoming wedding, and we’re very sorry for the delays in communication.
We can confirm that your refund request has now been processed in full. Please allow 3–5 working days for the funds to appear back in your original payment method, depending on your bank.
We truly regret the inconvenience this has caused and appreciate your patience and understanding.
The Aggie jacket
Very quick delivery and very happy with the Aggie jacket in black. I did size down and am happy with the fit.
1 de setembro de 2025
Resposta da Sineadkeary
Thank you for your feedback.
We’re delighted to hear you’re happy with your Aggie jacket and that the fit worked well for you.
It’s great to know your order arrived quickly too.
Well I ordered a skirt online and it…
Well I ordered a skirt online and it was delivered very quickly. Within two days which I thought was a great service.
28 de agosto de 2025
Resposta da Sineadkeary
Thank you for your feedback. We’re so pleased to hear your skirt arrived quickly and that you were happy with the service.
I love my skirt ❤️perfect with a nice…
I love my skirt ❤️perfect with a nice knit for this time of year ❤️
29 de agosto de 2025
Resposta da Sineadkeary
Thank you for your feedback. We’re delighted to hear you love your skirt and that it’s the perfect piece for this time of year.
Resposta da Sineadkeary
Thank you for your feedback. We’re delighted to hear you’re pleased with the quality and love your new sweater.
Super fast deliveryand item exactly as…
Super fast delivery and item exactly as advertised
28 de agosto de 2025
Resposta da Sineadkeary
Thank you for your feedback. We’re glad to hear your order arrived so quickly and that the item met your expectations.
The fit is really poor
The fit is really poor ! Clothes made for washboards not women with curves
26 de agosto de 2025
Resposta da Sineadkeary
Thank you for your feedback.
We’re sorry to hear the fit wasn’t right for you. We truly value your comments and will share them with our design team, as we aim to create pieces that make all our customers feel confident and comfortable.
Please contact our team on hello@sineadkeary.com, they will be happy to facilitate an exchange or they can help you find a suitable alternative
Resposta da Sineadkeary
Thank you for your feedback.
We’re so pleased to hear you’re happy with the clothes and fabrics.
Resposta da Sineadkeary
Thank you for your feedback.
We’re delighted to hear the quality met your expectations and that you found exactly what you were looking for.
First time in your shop in dundrum…
First time in your shop in dundrum yesterday and the clothes are so fab ,I only went in for a top and came out with a dress and co ord 😄
The staff were so nice and helpful
4 de setembro de 2025
Avaliação não solicitada
Resposta da Sineadkeary
Thank you for your lovely feedback.
We’re delighted you enjoyed your first visit to our Dundrum store and found pieces you love.
It’s wonderful to hear our team made your experience so positive—we look forward to welcoming you again soon.
Needed to return a size in exchange for…
Needed to return a size in exchange for a smaller size and the process was very simple. I had received the new item in a week.
27 de agosto de 2025
Resposta da Sineadkeary
Thank you for your feedback.
We’re pleased to hear the exchange process was straightforward and that you received your new item promptly.
Exact item delivered promptly
Exact item delivered promptly. What more do you want?
26 de agosto de 2025
Resposta da Sineadkeary
Thank you for your feedback.
We’re glad to hear your order arrived promptly and met your expectations.
Just popped into Sinead Keary’s new…
Just popped into Sinead Keary’s new store in Dundrum shopping centre.
I have always been a massive fan of her Bamboo Pyjamas. They have served as a massive hit in my family at Christmas time. The quality and fitting is superb and serves as the perfect gift for anyone.
The store was immaculately turned out with her staple pieces and new incoming collection.
Sinead was there herself welcoming every customer who walked through the door. Having spoken to her myself I was blown away with how genuine and helpful she was.
I am now a massive fan of this brand and think that its Ethos, style and quality would be a fantastic edition to anyone’s wardrobe.
Thank you Sinead for a fantastic experience today.
30 de agosto de 2025
Avaliação não solicitada
Resposta da Sineadkeary
Thank you so much for sharing your experience.
We’re delighted to hear how much you and your family have enjoyed our Bamboo Pyjamas and that your visit to our new Dundrum store was such a positive one.
It’s wonderful to know you were warmly welcomed and that you connected with Sinead personally.
We truly appreciate your kind words about our ethos, style, and quality, and we’re so pleased to have you as a valued supporter of the brand.
Fast and excellent service
31 de julho de 2025
Resposta da Sineadkeary
Thank you for your feedback.
We’re delighted to hear you were happy with the speed and quality of our service.
Refund
Hi
I sent back goods via tracked postage. I have sent an email re the processing of refund. This email has not been answered. Can you please process my refund or update me. Very poor customer service. You have your goods back as they were signed for and also have my cash. Disappointing service overall. Can you process my refund please. Having just read other reviews here on the processing of refunds, it seems that this is across the board ignoring emails lengthy delays with refunds. As an Irish company ye should be mortified to treat customers so poorly.
1 de agosto de 2025
Resposta da Sineadkeary
Thank you for reaching out and for bringing this to our attention.
We sincerely apologize for the delay in responding to your email and for any frustration this has caused.
We can confirm that your refund has now been processed.
Please allow a few working days for it to appear in your account, depending on your bank.
We truly value your feedback and will continue working to improve our service.
Beautiful skirt
This is a beautiful skirt. Everything about it is perfect: the fit, style, colour and comfort. It can be worn casual or dress it up, it's so versatile. it's one of the nicest pieces I have added to my wardrobe for summer, I will get loads of wear out of it. I'm delighted I bought it.
1 de agosto de 2025
Resposta da Sineadkeary
Thank you for your lovely feedback.
We’re so pleased to hear you’re delighted with your skirt and that it’s such a versatile addition to your wardrobe.
We hope you enjoy wearing it throughout the summer and beyond
Very good quality much better than I…
Very good quality much better than I expected .
1 de agosto de 2025
Resposta da Sineadkeary
Thank you for your feedback.
We’re delighted to hear the quality exceeded your expectations and that you’re happy with your purchase.
Excellent quality
29 de julho de 2025
Resposta da Sineadkeary
Thank you for your feedback.
We’re delighted to hear you’re pleased with the quality of your purchase.
Delivery to Canada was quick however…
Delivery to Canada was quick however custom charges were not so good, overall happy with product
24 de julho de 2025
Resposta da Sineadkeary
Thank you for your feedback.
We’re pleased to hear your order arrived quickly and that you’re happy with the product.
We understand customs charges can be inconvenient, and we appreciate your understanding as these fees are determined by local authorities.
We value your support and look forward to serving you again.
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