Bought a co-ord trousers and top. Trousers arrived with stains on them. Wanted to return both as was bought as a set for an occasion. Wouldn’t refund me for the top. Extremely poor customer service (a... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Super speedy next day delivery. Items were beautifully packaged. All items are great quality and a lovely fit. I am 5ft9in and the tall berry satin trousers fit beautifully. Delighted with my purchase... Ver mais
Delivery was super quick. Unfortunately because the Orla Skirts are satin they arrived with strong creasing so will need to be pressed. Also the navy Orla Skirt is a lot lighter in colour than appe... Ver mais
A empresa respondeu
The website is easy to negotiate. The service was impeccable. I ordered two items on a Wednesday pm & my package arrived on Thursday morning .My items were of great quality & value for money . I will... Ver mais
Detalhes da empresa
Escrito pela empresa
Sinead Keary The Label is an Irish fashion brand, founded in 2020 by Personal Shopper and Designer Sinead Keary. The first collection came to life after 12 years of working in luxury retail and with hundreds of personal shopping clients who repeatedly expressed that they had a wardrobe full of clothes and nothing to wear. Sinead set about designing a collection of luxury essentials to help in forming the foundations of a capsule wardrobe collection to act like pieces of a jigsaw puzzle, enabling women to make better sense of their wardrobe. Sinead Keary The Label is now a leading design house for timeless luxury fashion essentials which have been thoughtfully created to empower women to feel stylish and confident with every outfit. Minimalism, femininity, fine fabrics and perfect fit are all essential components to the label collection.
Informações de contato
Irlanda
- sineadkeary.com
4,2
Muito Bom
307 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 93% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Amazing..start to finish..
Amazing..start to finish... well priced. FAST delivery. And very high quality.
Spent the night getting compliments
26 de janeiro de 2026
Resposta da Sineadkeary
We are delighted you loved your purchases!
Resposta da Sineadkeary
Hi Brid, we can provide some styling tips if you wish to reach out to hello@sineadkeary.com.
Gorgeous pieces, great service …
The products are beautifully made and packaged. Delivery was swift. The follow up email from Sinead Keary to thank me for my custom was a lovely touch. Will definitely buy from this brand again.
29 de dezembro de 2025
Resposta da Sineadkeary
Thank you for your kind words, so delighted you love your order.
I ordered a coat which was endorsed by…
I ordered a coat which was endorsed by a popular influencer, and it is too big. Of course I was mindful of ordering from a niche company and read reviews prior.
The order was made on Dec 26, 2025. Received the item Jan 10, 2026. I initiated a return on Jan 14, 2026 and the link to dpd provided does not seem to work. Called dpd, who said to take this up with Sinead Keary. No response to emails, dm on instagram fron Sinead Keary. There is no number to call or chat option. They have no path for returning my item. Very frustrated and feel like I have a useless coat for 239£ which I can never wear.
17 de janeiro de 2026
Avaliação não solicitada
Resposta da Sineadkeary
We’re so sorry for the frustration and inconvenience caused. This is not the experience we want for our customers.
Please reach out to us at hello@sineadkeary.com, and our team will be happy to assist and make this right. We truly value our customers and appreciate the opportunity to resolve this.
Kind regards,
The Sinead Keary Team
They have my item and my money. Daylight robbery
I sent an item back requesting an exchange. I paid for tracking on this. Item has been returned and I’ve had no acknowledgment that’s the items been received and no communication regarding the return. I’ve emailed, DM’d, publicly commented on their socials and I’ve heard nothing back. They have my item and my money. I’d appreciate a reply back and the exchange I asked for or I’ll be going further about this. They are supposed to be a luxury brand and there is nothing luxury about the customer service. It’s appalling. Quick enough to comment and like influencers posts but ignoring their own paying customers emails and messages. Shocking
12 de janeiro de 2026
Avaliação não solicitada
Resposta da Sineadkeary
We are so sorry for the delay and the frustration this has caused. This is not the level of service we aim to provide, and we sincerely apologise for the lack of communication regarding your returned item.
Please email us directly at hello@sineadkeary.com
with your order details, and our team will ensure your exchange is processed immediately. We truly value our customers and appreciate the opportunity to make this right.
Kind regards,
The Sinead Keary Team
Non existent customer service
I received an item as a Christmas gift that didn’t fit and attempted to return it for a credit note. The online returns system wouldn’t recognise the order details, so I submitted the information manually as instructed on 29th Dec. I received an automated response saying someone would be in touch, but no one ever contacted me.
I followed up multiple times with customer service and received no response. Because the return was never approved, the return window has now passed and I’m left with an item I can’t use. This was my first experience with this brand, and it will be my last.
15 de janeiro de 2026
Avaliação não solicitada
Resposta da Sineadkeary
We’re very sorry for the frustration and disappointment caused by your experience. This is not the level of service we aim to provide, and we sincerely apologise for the lack of communication regarding your return.
Please reach out to us directly at hello@sineadkeary.com
with your order details, and our team will do everything possible to resolve this for you. We truly value our customers and appreciate the opportunity to make this right.
Kind regards,
The Sinead Keary Team
Resposta da Sineadkeary
Thank you for your kind words!
Emailed customer service several times…
Emailed customer service several times and question was and still is ignored.
29 de dezembro de 2025
Resposta da Sineadkeary
We’re very sorry that your messages have gone unanswered. This is not the experience we want for our customers, and we sincerely apologise for the frustration caused.
Please contact us directly at hello@sineadkeary.com
with your details so we can resolve your query as quickly as possible. We truly value our customers and appreciate the chance to make this right.
Kind regards,
The Sinead Keary Team
The worst service!
Bought a top at 30% off, top was too small. Went to return it & they only allow to put the amount back on a gift card because it was a final sale product....yet the top is now 50% off on their website so it obviously wasnt final sale! Have had no response from customer service in over 2 weeks despite numerous emails. Appalling customer service. Still dont know where I stand
29 de dezembro de 2025
Resposta da Sineadkeary
Thank you for your feedback, and we’re very sorry for the frustration caused.
Please email us at hello@sineadkeary.com
with your order details, and our team will review your case and work with you to resolve this. We truly value our customers and want to make this right.
Kind regards,
The Sinead Keary Team
I sent item back as it was too small,I…
I sent item back as it was too small,I emailed enquiring about my refund sent on details yet no response
29 de dezembro de 2025
Resposta da Sineadkeary
We’re very sorry for the delay and lack of response regarding your returned item. This is not the experience we want for our customers, and we sincerely apologise for the frustration caused.
Please email us directly at hello@sineadkeary.com
with your order details, and our team will ensure your refund is processed as quickly as possible. We truly value our customers and appreciate the opportunity to make this right.
Kind regards,
The Sinead Keary Team
Unbelievable service ….
Unbelievable service ….. thank you so much …. Everyone adores your clothes on me
Thank you
Nan
29 de dezembro de 2025
Resposta da Sineadkeary
Thank you so much for your kind words! We’re thrilled to hear you and everyone around you are enjoying your pieces. Your support means the world to us!
I love all of your clothing pieces
29 de dezembro de 2025
Resposta da Sineadkeary
Thank you for your support!
Great customer support
Great customer support, quick and hassle free!
6 de janeiro de 2026
Avaliação não solicitada
Resposta da Sineadkeary
Such kind words, thank you!
Quick delivery and beautifully wrapped..
29 de dezembro de 2025
Resposta da Sineadkeary
Delighted you love your pieces, your support means everything.
Beautiful shirt and such quick delivery
Beautiful shirt and such quick delivery
29 de dezembro de 2025
Resposta da Sineadkeary
Thank you, we hope you love styling it!
Absolutely delighted with all my…
Absolutely delighted with all my purchases, as a curvy lady I wasn’t sure about the sizes but they are amazing!! Everything fitted beautifully and I am just sorry I have never ordered before!!! My new obsession
30 de dezembro de 2025
Resposta da Sineadkeary
Thank you for your support!
Prompt delivery of a quality product!
29 de dezembro de 2025
Resposta da Sineadkeary
Thank you for your kind words!
Quick delivery & great quality!
Really speedy delivery which I was very grateful for as I had left planning my Christmas outfit to the last minute!
Great quality, delighted with my items. Thank you.x
29 de dezembro de 2025
Resposta da Sineadkeary
Thank you so much for your lovely feedback! We’re thrilled your items arrived in time and that you’re delighted with them. Enjoy your outfit!
Resposta da Sineadkeary
Thank you so much! We’re delighted you’re happy with the quality and delivery!
Never disappoints
Never disappoints. High quality garments in beautiful packaging.
29 de dezembro de 2025
Resposta da Sineadkeary
Your support means everything!
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.