Bought a co-ord trousers and top. Trousers arrived with stains on them. Wanted to return both as was bought as a set for an occasion. Wouldn’t refund me for the top. Extremely poor customer service (a... Ver mais
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Veja o que dizem as avaliações
Super speedy next day delivery. Items were beautifully packaged. All items are great quality and a lovely fit. I am 5ft9in and the tall berry satin trousers fit beautifully. Delighted with my purchase... Ver mais
Delivery was super quick. Unfortunately because the Orla Skirts are satin they arrived with strong creasing so will need to be pressed. Also the navy Orla Skirt is a lot lighter in colour than appe... Ver mais
A empresa respondeu
The website is easy to negotiate. The service was impeccable. I ordered two items on a Wednesday pm & my package arrived on Thursday morning .My items were of great quality & value for money . I will... Ver mais
Detalhes da empresa
Escrito pela empresa
Sinead Keary The Label is an Irish fashion brand, founded in 2020 by Personal Shopper and Designer Sinead Keary. The first collection came to life after 12 years of working in luxury retail and with hundreds of personal shopping clients who repeatedly expressed that they had a wardrobe full of clothes and nothing to wear. Sinead set about designing a collection of luxury essentials to help in forming the foundations of a capsule wardrobe collection to act like pieces of a jigsaw puzzle, enabling women to make better sense of their wardrobe. Sinead Keary The Label is now a leading design house for timeless luxury fashion essentials which have been thoughtfully created to empower women to feel stylish and confident with every outfit. Minimalism, femininity, fine fabrics and perfect fit are all essential components to the label collection.
Informações de contato
Irlanda
- sineadkeary.com
4,2
Muito Bom
307 avaliações
Pede aos clientes que avaliem
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Respondeu a 93% das avaliações negativas
Normalmente responde dentro de 1 semana
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First time to order from Sineadkeary…
First time to order from Sineadkeary and delivery was quick. Dress I ordered was beautiful, and fitted true to size. Quality is outstanding. My only complaint is I am only 5ft1 and you don’t do a short leg length which puts me off buying some of your pieces ( ie trousers) which is a shame.
28 de outubro de 2025
Resposta da Sineadkeary
Thank you for taking the time to share your experience with us. We’re delighted to hear that you loved your dress, that it fit true to size, and that you found the quality outstanding.
We completely understand your concern regarding the lack of a short leg length option. Your feedback is very valuable, and we will pass it along to our product team for consideration as we continue to improve our range.
We truly appreciate your support and hope this won’t discourage you from exploring more of our collections in the future.
Resposta da Sineadkeary
Thank you for your kind feedback! We’re delighted to hear that you adore your plum satin trousers and that you found the length and style fabulous.
We truly appreciate your support and hope you continue to enjoy wearing them.
Beautiful pink cardigan, amazing quality and style.…
Ordered beautiful pink cardigan and absolutely thrilled! Quality is amazing and it fits perfectly. Colour is beautiful - went for pink after seeing it on Jennifer Wrynne. Highly recommend!
28 de outubro de 2025
Resposta da Sineadkeary
Thank you for your wonderful feedback! We’re thrilled to hear that you’re delighted with your pink cardigan and that it fits perfectly. It’s fantastic to know that you love the quality and color, and we appreciate your recommendation.
Your support means a lot to us, and we look forward to serving you again in the future.
Resposta da Sineadkeary
Thank you for taking the time to share your experience. We’re delighted to hear that you found our staff lovely and that you were happy with the sizing of our clothes.
We truly appreciate your support and hope to welcome you back again soon.
Brilliant present for my beautiful…
Brilliant present for my beautiful wife, top quality material, you get what you pay for. Highly recommend, massive brownie points guys.
25 de setembro de 2025
Resposta da Sineadkeary
Thank you so much for your wonderful feedback!
We're delighted to hear that both you and your wife are so pleased with the purchase.
It’s great to know the quality met your expectations — we truly appreciate your kind words and recommendation.
Enjoy those well-earned brownie points!
Rough old coat from an unethical company - never again will I order from this company!
I ordered a coat from this company and the wool was such a poor quality, it was so rough, I have coats from Jigsaw and Hobbs and they are in another league. Also, be cautious, I initially did not pay delivery due to ordering over a certain amount, however due to returning the item I had to pay to return it and then ended up having a further £6 deducted. I think this is a really unethical way to do business and I will never order from this company ever again. Very disappointed.
24 de outubro de 2025
Avaliação não solicitada
Resposta da Sineadkeary
Thank you for taking the time to share your feedback. We’re very sorry to hear that your experience did not meet expectations. We always aim to provide products of the highest quality and a smooth shopping experience, so it’s disappointing to learn that we fell short in this instance.
Regarding the return and delivery charges, our policy states that if an order no longer meets the free delivery threshold after a return, the standard delivery cost is applied. We completely understand how this can be frustrating, and we appreciate your comments — we’ll be sure to review this to ensure our policies are communicated as clearly as possible.
We value your feedback and will take it on board as we continue to improve both our products and service.
AVOID PURCHASING - €202 worth of a refund being withheld
I returned nearly €300 of clothes from Sinead Keary — €202 of that is being withheld. I’ve been told one top worth €112 was returned faulty therefore it will not be refunded. I asked what was the fault ? I was sent a photo stating there was a small make up mark on the inside lining of the top. They think keeping €112 of my money is ok? Under the EU Consumer Rights Directive and the Consumer Rights Act 2022, consumers are allowed to handle and try on goods when purchased online — just as they would in-store. A minor makeup mark from trying something on does not void my right to a refund.
They’re also refusing to refund me in cash for another 2 tops (€45 each), insisting on a credit note. I reminded them that under EU and Irish law, I have the right to cancel and receive a full cash refund, even on sale items. “Store policy” does not override the law.
Their response? “We must adhere to our policies.” Completely unacceptable.
I’m returning my entire order because I did not think the quality of the clothes was anywhere near worth the cost. Now they aren’t giving me €202 back. I have no need for a credit note from this shop. What’s more concerning, when I mentioned this to some friends, I was shocked to hear one of them had a similar encounter struggling to get a refund.
Posting this so other shoppers can think twice before purchasing from here.
21 de outubro de 2025
Avaliação não solicitada
Resposta da Sineadkeary
Thank you for bringing this to our attention.
We’re very sorry to hear about your experience in resolving your return.
Could you please email hello@sineadkeary.com with your order number and return details?
Our team will prioritise your case and work to resolve this as quickly as possible.
We truly appreciate your patience and the opportunity to make things right.
Beautiful clothing and wonderful…
Beautiful clothing and wonderful service.
My jacket arrived in Austalia quickly and fits perfectly.
The detail is exquisite and I have options to dress it up and down. A worthy investment.
29 de setembro de 2025
Resposta da Sineadkeary
Thank you for your wonderful feedback.
We’re delighted to hear your jacket arrived quickly, fits perfectly, and that you’re enjoying its versatile style and exquisite details.
We truly appreciate your support and kind words.
Extremely disappointing experience
I returned two items over five weeks ago and my return has still not been resolved. One dress was sent back to me, and the other they are refusing to refund or return. Communication has been very poor, and it’s taking far too much of my time to try and get this sorted. Unfortunately, I won’t be shopping here again and cannot recommend this company.
14 de outubro de 2025
Avaliação não solicitada
Resposta da Sineadkeary
Thank you for bringing this to our attention. We’re very sorry to hear about your experience and the delay in resolving your return. This is not the level of service we aim to provide. Could you please email hello@sineadkeary.com with your order number and return details? Our team will prioritise your case and work to resolve this as quickly as possible. We truly appreciate your patience and the opportunity to make things right.
Resposta da Sineadkeary
Thank you for your feedback. We’re delighted to hear you’re pleased with the quality and fit of your skirt.
Resposta da Sineadkeary
Thank you for your feedback. We’re delighted to hear you were happy with your order and that it arrived so quickly. We truly appreciate your continued support.
Extremely fast posting
Extremely fast posting. Beautifully packaged and presented.
24 de setembro de 2025
Resposta da Sineadkeary
Thank you for your feedback.
We’re so pleased to hear your order arrived quickly and that you appreciated the packaging and presentation.
As previously it was a painless…
As previously it was a painless experience. Love the coat. Fabulous quality.
30 de setembro de 2025
Resposta da Sineadkeary
Thank you for your feedback.
We’re delighted to hear you love your coat and that your shopping experience was smooth once again.
Reliable Irish company
I have purchased quite a few different pieces from sineadkearys collection
Always happy with my purchases short delivery times products always arrive in excellent condition
29 de setembro de 2025
Resposta da Sineadkeary
Thank you for your continued support.
We’re delighted to hear you’ve been consistently happy with your purchases and that your orders have arrived promptly and in perfect condition.
Pyjamas legs too long
I've always wanted a really nice pyjamas and also to shop with Sinead Keary as I saw her shop in Kildare Village. I received my order of the bamboo pyjamas and loved it. I'm leaning to a size 16, but having read that the sizing is generous, I chose size 14 which is as described, except that it is too long. I am about 5ft 5ins and the problem is that it can't be turned up, as the lovely detail is at the feet.
29 de setembro de 2025
Resposta da Sineadkeary
Thank you for your feedback.
We’re delighted to hear you loved your bamboo pyjamas and that your experience with us has been positive.
We appreciate your comments regarding the fit and length, and we will share them with our design team for consideration.
If you wish, our customer service team would be happy to assist with an exchange or alternative options to ensure the perfect fit.
Absolutely gorgeous trousers
Absolutely gorgeous trousers, I will be ordering in more colours! Also very prompt despatch and delivery, great communication. Very happy customer
29 de setembro de 2025
Resposta da Sineadkeary
Thank you for your feedback.
We’re thrilled to hear you love the trousers and that you’re happy with the prompt dispatch, delivery, and communication.
We look forward to welcoming you back for more colours!
Excellent quality
Excellent quality, well made and great fit. Will be adding to these pieces!
29 de setembro de 2025
Resposta da Sineadkeary
Thank you for your feedback.
We’re delighted to hear you’re pleased with the quality, craftsmanship, and fit, and that you plan to add more pieces to your collection.
10/10
Order was made on a Thursday, and my products arrived the next day. Wasn't expecting that at all! Super fast delivery + incredible service + unmatched quality = 10/10
25 de setembro de 2025
Resposta da Sineadkeary
Thank you for your wonderful feedback.
We’re thrilled to hear your order arrived so quickly and that you’re happy with both the service and the quality.
Your kind words mean a lot to us.
Gorgeous quality and fit
Gorgeous quality and fit. Arrived within a couple of days. Scalloped top was lined which was fab.
25 de setembro de 2025
Resposta da Sineadkeary
Thank you for your feedback.
We’re so pleased to hear you’re happy with the quality, fit, and details of the scalloped top, and that your order arrived promptly.
Absolutely love the top...great quality…
Absolutely love the top...great quality as always
24 de setembro de 2025
Resposta da Sineadkeary
Thank you for your feedback.
We’re delighted to hear you love the top and are so pleased the quality continues to meet your expectations.
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