Poor customer service and very disappointing delivery term. Ordered on 15JUN and still undelivered as on 19JUN (items have not reached Poland, even). The first and the last order placed. Not recomme... Ver mais
A empresa respondeu
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Veja o que dizem as avaliações
J'ai acheté une paire de roller à plus de 200€ que j'ai simplement essayée 30 minutes chez moi, en intérieur sans rouler. La pointure n'allant pas malgré avoir suivie le guide de taille est pr... Ver mais
A empresa respondeu
They deliver with GLS avoid at all costs. If you can get what you want anywhere else do it because GLS are the worst delivery company to ever exist. From damaged good to delayed parcels with no explan... Ver mais
A empresa respondeu
Ordered a used pair of rollerblades, they were in even better condition than I thought they'd be in. Shipping was a day late due to COVID, completely out of their control. It does seem like they can w... Ver mais
Detalhes da empresa
- Loja de esportes de inverno
- Loja de kite
- Loja de artigos para skate
- Loja de skate
- Loja de esquis
- Loja de surfe
Sobre SkatePro
Escrito pela empresa
SkatePro was founded in 1996 and has grown to become one of the leading international online action sports shops. The company sells and delivers goods to more than 25 countries across Europe and North America.
SkatePro specializes in equipment, accessories and clothing for scooters, skates, boards, BMX, surf and winter sports and sells products for all skill levels and age groups.
The company strives to be trustworthy, professional and competent in relation to sales of products, service, and customer experience. SkatePro’s staff share a passion and knowledge for action sports, and will always be on hand to advise and assist their customers.
Whether you plan to be active on the streets, the slopes, or the water, SkatePro should be your trusted retailer of choice.
The current product range covers:
• Pro Scooters
• Skates & Ice Skates
• Skateboards & Longboards
• Surf & Wakeboards
• Skis & Snowboards
SkatePro also offers the option to create custom-built products:
• Scooter Builder
• Skateboard Builder
• BMX Bike Builder
• Snowboard Package Builder
• Aggressive Skates Builder
SkatePro specializes in equipment, accessories and clothing for scooters, skates, boards, BMX, surf and winter sports and sells products for all skill levels and age groups.
The company strives to be trustworthy, professional and competent in relation to sales of products, service, and customer experience. SkatePro’s staff share a passion and knowledge for action sports, and will always be on hand to advise and assist their customers.
Whether you plan to be active on the streets, the slopes, or the water, SkatePro should be your trusted retailer of choice.
The current product range covers:
• Pro Scooters
• Skates & Ice Skates
• Skateboards & Longboards
• Surf & Wakeboards
• Skis & Snowboards
SkatePro also offers the option to create custom-built products:
• Scooter Builder
• Skateboard Builder
• BMX Bike Builder
• Snowboard Package Builder
• Aggressive Skates Builder
Informações de contato
2,5
Ruim
260 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 90% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Lenker ist schief
Der Lenker wird nach einer Zeit immer schief egal wie fest und gerade ich ihn dran mache.
Ich habe deshalb nur selten spaß am roller
13 de abril de 2025
Avaliação não solicitada
Resposta da SkatePro
Es tut uns leid, dass Sie ein Problem mit der Bar haben. :(
Wir werden uns mit Ihnen in Verbindung setzen, um weitere Informationen zu erhalten und Ihnen eine Lösung anzubieten.
/Team SkatePro
Great experience
Ordered Atomic Savor Visor Stereo Ski Helmet so I can use with prescription glasses. I'm in the US, near Boston. Order date Jan 8 evening. Received confirmation expected delivery Jan 13-15. Received helmet Jan 12! It is perfect. Fits great over my glasses out of the box. As far as Skatepro goes, I don't think it could be better. Fantastic price on hard to find helmet, and faster shipping I think than if order was shipped out of NY. I'll shop there again 100%
12 de janeiro de 2025
Avaliação não solicitada
Resposta da SkatePro
This is really cool to hear! Thank you :)
We hope to see you ordering with us again in the future.
//SkatePro Team 🛹🛴🎿❤️
We ordered a scooter for my brother as…
We ordered a scooter for my brother as a Christmas gift, we read more about scooters and realized they’re not the best sport so we returned it using the same untouched packaging and their shipping method for which you have to pay for. The package took 3 weeks to arrive and they deducted 25% from our order due to “signs of usage” on an unused and unopened product. We have yet to recieve a refund too. They also take forever to reply. Then finally when they replied, they took no responsibility and blamed us for damages and sending a couple of scratches that could be rubbed off with rubbing alcohol which again, where not our fault :(. SCAM WEBSITE
11 de janeiro de 2025
Avaliação não solicitada
Resposta da SkatePro
Thanks for your review.
We're sorry for the long handling time on E-mail Corresponces.
Sadly the reply time on e-mails is a bit longer than usual at this time of the year, due to all the christmas orders and returns.
In case of urgency, one can always faster get ahold of us within opening hours on the Live-Chat or by calling us on our Phone.
We believe a mistake was made in the handling of the return, and we evaluated damages on the returned product to be that of use.
Upon further evaluation, we could conclude these are with likelihood damages from the return process, as this would not be how we shipped the product or expect it to be returned.
I can see we have updated you on our e-mail correspondence, and solved the case with a full reimbursement for the order.
Sorry for the issues around the return.
-Your SkatePro Team
My package got lost on the way and…
My package got lost on the way and never got delivered and skatepro took no responsibility whatsoever instead throwing the blame to the mail company. They even told me they would call me or email me with details but never did so. Never order anything from them.
9 de janeiro de 2025
Avaliação não solicitada
Resposta da SkatePro
Thanks for sharing your experience.
It is unfortunate, but it does indeed happen once in a while, that parcels get lost.
I'm afraid I can't comment on your specific case, as you haven't wished to share of your details with us.
Our usual go-to for lost items would be to offer a few solutions, depending on the case and options.
I apologize if it came across, as if we blamed the carrier and didn't take responsibility. We work quite close with our carriers and don't usually care to pass on blame without taking accountability for it.
As you have not shared further details, I am, unfortunately, not able to comment on or offer you any solution, as I can't find your order in our system.
/Your SkatePro Team
Atomic ski helmet great purchase
Very happy with my atomic ski helmet which arrived today (purchased from skate pro as the best price available).Delivery took a week but that was in the time frame advised.
1 de dezembro de 2024
Avaliação não solicitada
Resposta da SkatePro
Sounds great! Thanks for sharing :D
We try our best to give a realistic estimate - also within seasons, like Christmas and Black Friday, where the delivery companies are usually under more pressure as general e-commerce is around that time.
/Your SkatePro Team
Rien à redire entre la commande et la…
Rien à redire entre la commande et la livraison delai respecté (2 jours) merci pour votre professionnalisme 👍je recommande ce site
15 de novembro de 2024
Avaliação não solicitada
A fuir
très bon achat d'une trotinette. malheureusement, SAV nul. incapable de me donner un axe correspondante à la trotinette, achetée chez eux un mois au paravant. 12 échange de méls. 2 échanges téléphoniques. ils me conseillent un axe, que j'achète, qui finalement ne fonctionne pas sur la mienne. refus de remboursement. refus de retour : " c'est vous qui avez acheté" (oui, certes, mais sur votre conseil, de votre matos)
j'ai fini par aller chercher sur une autre trotinette ( D4 ) pour vérifier que l'axe correspond puis refaire la commande la bas.
A fuir.
11 de novembro de 2024
Avaliação não solicitada
Resposta da SkatePro
Nous vous remercions pour le temps que vous avez consacré à votre commentaire. Nous sommes désolés de l'expérience que vous avez vécue et nous aimerions réexaminer l'affaire. Par conséquent, afin d'identifier votre numéro de commande, nous vous contacterons par courrier électronique et nous prendrons le relais. Nous apprécions votre commentaire car nous cherchons constamment à nous améliorer // Your SkatePro Team
J ai commander un bmx pour l…
J ai commander un bmx pour l anniversaire de mon fils . Commande passez le 17 , livraison prévu le 23 . Nous sommes le 30 jour des 11 ans de mon fils , je n ai pas de cadeau à lui offrir. Je suis dégouté. J ai envoyer un mail il y a quelques jours pour savoir où en étais la livraison je n ai eu aucun retour
17 de outubro de 2024
Avaliação não solicitada
Resposta da SkatePro
Nous sommes désolés que vous ayez vécu cette expérience. Veuillez contacter notre service clientèle par téléphone au 09 75 12 93 00 ou par e-mail à l'adresse email@skatepro.fr afin que nous puissions trouver une solution pour vous immédiatement.
Shipping Issue Resolved
I had an issue with an item getting lost in the mail and then finally having it delivered a little too late for my planned trip. I requested an RMA to return the item. Even though it wasn't SkatePro's fault, they gave me a full refund and let me keep the item. I would have gladly paid for return shipping to help this small business-- Thank You for going above and beyond.
22 de outubro de 2024
Avaliação não solicitada
Désagréable
Contacts par téléphone à deux reprises sur la boutique de Montpellier, pour des renseignements. J'ai eu l'impression d'embêter la personne. Très désagréable et pas commerçante.
5 de outubro de 2024
Avaliação não solicitada
Resposta da SkatePro
Bonjour, merci pour votre commentaire !
Nous sommes désolés d'apprendre que vous n'avez pas été satisfaits !
Nous n'avons pas de magasin à Montpellier, peut-être s'agissait-il de la ligne téléphonique normale du service clientèle ?
Malheureusement, notre demande d'informations complémentaires est restée sans réponse. Si nous pouvons vous aider, n'hésitez pas à nous contacter par email, téléphone ou chat :)
Nous vous remercions ! / Votre équipe SkatePro
Poor shipping UPS / where is my order ?
Ordered here thinking this was a Canadian store seeming it has a .ca site and is labeled skatepro Canada. Runs out of Europe. Placed an order, over a week ago, order is still in Germany. I would prefer to order product from Canada, Skate pro made the effort to rectify the shipping, refunded the shipping charge, UPS had issues here with there delivery.
21 de setembro de 2024
Avaliação não solicitada
Resposta da SkatePro
Hi , thank you for your feedback. We apologize that your order is delayed! UPS are experiencing transit delays currently, which is out of ordinary. We have already contacted you about possible solutions for this.
It's indicated on our website that we're based in Denmark. Our usual shipping time is 4 business days. / Your SkatePro Team
Not in time, no customer service.
Extremely slow delivery and absolutely no customer service. They don't answer calls, emails, or requests from the feedback form.
Ruined my son's birthday because it was not delivered on estimated time.
Irresponsible store.
21 de setembro de 2024
Avaliação não solicitada
Resposta da SkatePro
Thank you for your feedback. We sincerely apologize that your order got delayed. :(
This was an isolated case and a general issue with every UPS shipment, not only from SkatePro. UPS' German distribution centre was experiencing a high volume of orders and mechanical issues with their airplanes. We work with UPS every day, so we can confidently tell you that this does not happen every time. We are all humans and mistakes can happen. It is indicated on our website that we are based in Denmark. Our response time is 2-3 business days, and we got your email on Friday 20/09/2024 at 19.50 pm. For your information, SkatePro phone is open between 4 am - 9 am. Therefore, we have been in contact with you through email offering solutions. // Your SkatePro Team
Commandé des rollers agressifs en…
Commandé des rollers agressifs en juillet 2024 malheureusement la taille n'était pas bonne, j'ai fait un retour sans aucun soucis et reçu une nouvelle taille rapidement. Rien à dire je recommande
6 de julho de 2024
Avaliação não solicitada
This is a denmark based company
This is a denmark based company. Dont be fooled. They ship slowly and youll have to pay custom taxes.
22 de julho de 2024
Avaliação não solicitada
Resposta da SkatePro
Thank you for review us. We are sorry that you misunderstood the information from our webpage.
SkatePro is a Danish based company with two warehouses, in Denmark and in Belgium. All taxes are included in the price and you can find more information about it on our webpage.
Thank you for your time.
Skatepro is selling to overseas and…
Skatepro is selling to overseas and using country extensions to make it look local.
Best to ensure that Skatepro learn to sell where they are allowed. Will be reporting this to the International company for the products I sell in Country.
24 de maio de 2024
Avaliação não solicitada
Resposta da SkatePro
Thank you for your review. We want to assure you that we operate within the regulations and are fully authorized to ship our products to the countries we serve. We continuously review our practices to ensure compliance with all legal requirements and international trade laws.
If you have any specific concerns or believe there has been a misunderstanding, we would appreciate the opportunity to address them directly. Please feel free to reach out to our customer service team, so we can discuss your concerns in more detail and work towards a resolution.
Have to pay import duties on returns!
I bought a ski helmet from skate pro for $249. Unfortunately the helmet didn't fit so I returned it. I understand paying for return postage ($71 in Australia) but when it arrived in Denmark, they emailed me saying I have to pay an additional $90 in import fees - why are there import fees on returned goods? This is deceptive when they trade with .au and look like an Australian business. Dont buy unless you're certain on the size because the returns process is very deceptive.
**Update** After saying 3 times to accept the return, they have now decided that they cant accept it. Pathetic Service.
10 de abril de 2024
Avaliação não solicitada
Resposta da SkatePro
Thank you for taking the time to share your feedback with us.
We are a company that is based in Denmark.
At this point in time, we do not offer a return service to Australia.
Any customer can return goods, but they have to do it themselves and be liable for any expenses that the return incurs. We remain at your disposal.
Catastrophe
Catastrophe,
Août 2023, j'achète des roues lumineuses de la marque Luminous, je m'en sers deux fois seulement, 3 roues sur les 8 ne fonctionnent plus, je contacte le service client, selon "l'expert" elles sont usées et ont roulé dans l'eau. Ils ne veulent rien faire de plus que de m'envoyer des entretoises. (Qui s'abîmeront également dès qu'elle seront en contact avec de la poussière)
PS : les roues que je possède déjà n'ont pas été en contact avec de l'humidité, juste de la poussière sur le chemin qui mène à la piste cyclable.
10 de abril de 2024
Avaliação não solicitada
Resposta da SkatePro
Comme mentionné dans nos échanges de mails, il ne s'agit pas d'un problème de qualité mais d'usure - nous avons proposé de résoudre ce problème que vous rencontrez en envoyant des pièces de rechange (gratuitement) mais vous avez refusé notre offre. Nous vous avons même proposé un remboursement de 10 EUR (en plus de la solution que nous vous avions proposée) car nous comprenons que vous pourriez être contrarié, mais une fois de plus, vous avez refusé. Par conséquent, il n'y a pas grand-chose que nous puissions faire pour vous sans votre coopération. Veuillez nous faire savoir si vous décidez d'accepter nos propositions. /L'équipe SkatePro
Trotinette acheter prémonté donc…
Trotinette acheter prémonté donc supplément a payer a la première utilisation mon fils tombe par ce que la vise avant n'a pas été serré correctement une honte j'ai acheter 4 trotinettes chez eux je n'avais jamais eu de soucis un mail a été envoyé et aucune réponse ne m'a été envoyé obligé de recommander un écrou et vis a mes frais c'est vraiment dommage je trouvais le site fiable mais fini pour moi de faire des achats sur ce site
2 de abril de 2024
Avaliação não solicitada
I recently purchased a snowboard deck…
I recently purchased a snowboard deck and snowboard bindings from SkatePro and had a negative experience. Snowboard gear sale season is underway, and SkatePro had slightly better pricing than other sites. The bindings ended up being incorrectly advertised--I didn't receive the product that the website suggested I would receive. So I tried to return the bindings and carefully explained to the customer service team why this was a mistake on SkatePro's website, but they wouldn't provide a return shipping label or suitable discount adjustment. I expected that they would at least send a free return shipping label, which is probably only $12 for them since businesses get volume discounts from FedEx, but they wouldn't budge. I'm stuck with bindings I don't want and overpaid for; I'm not a satisfied customer.
10 de março de 2024
Avaliação não solicitada
Resposta da SkatePro
Thank you for taking the time to share your feedback with us. We have addressed this issue via email and explained the reasons for initially not accepting a free return.
I will reach out via email and offer a return label so you can send the bindings back to us. All the best.
I bought this tried them on once and…
I bought this tried them on once and they immediately hurt. Wrong size for me I was told I couldn't return them. They've just been sitting for over a year now collecting dust.
22 de junho de 2023
Avaliação não solicitada
Resposta da SkatePro
Thank you for taking the time to share your feedback with us. We do feel sorry that the skates that you acquired with us were not a good fit for you. I went over the emails we have exchanged over the issue, and we did inform that you could return the skates, if they haven't been used. On the last 2 years, you have not responded to us. You have also told us that the skates have been used and that the original laces were missing. That, unfortunately, already makes the product ineligible for being returned. At this point, the 365 days return allowance has been passed. We remain at your disposal.
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