SkatePro Avaliações 

J ai commandé une trotinette pour mon fils. Il a l air satisfait de la qualité. Par contre, je suis déçu au niveau de la livraison. Déjà, sur le site, ils annonçaient 2 à 3jours puis au paiement c est passé à 6jours. Ensuite, j ai reçu un mail pour m annoncer que la livraison était retardée d une journée...Puis, le site a mal rentré mon adresse donc le livreur n a pas trouvé...J ai choisi un point relais comme solution donc livraison encore retardée et j ai du me déplacer. Pour conclure une livraison 9 jours après !

SkatePro shipped quickly, but made a mistake (everybody makes mistakes) and I received an incorrect item. Upon notification, they responded very quickly and followed up (seven responses in one day!), in very polite and accommodating terms. They shipped the original item before I had shipped the item to be returned and followed up. The customer response was amazing, relative to others, and I received the correct item exactly as ordered. I cannot ding them for a mistake that they corrected more quickly and with less overhead than any other entity with whom I've dealt. Wonderful company.

Wouldn’t fill my order, super weird considering their whole model is based on selling things via internet.

I had an issue with shipment and they reached out to me to make it tight. My order has been shipped and I did receive my skateboard. I appreciate the phone call I received to correct the situation. Thank you skate pro. I love the board I received.

This place is a scam do not order from here! I placed an order for xmas and after it was supposed to arrive it hadn't even shipped yet. I was given no indication they ever intended to fill my order and now i'm in the process of trying to receive back the money i paid. DO Not buy here!

I was impressed how fast they shipped and delivered my orders. Bought two pairs of CCM AS570RH skates from separate orders and they both came within a week. However, needed to return the second one due to manufacturing issue. I don’t blame them due to skates were discontinued by the manufacturer. But Skatepro did pretty well on their customer service responses and shipping.

FAST DELIVERY AND PRETTY CHEAP AND USEFUL PRODUCTS.

DO NOT BUY ANYTHING FROM HERE! I spent £43 on Knee pads that split within 1 month of buying. Customer services will not accept that they should last longer than this and when challenged they said he had worn them excessively. At most that is 30 times this month. I was told that this is wear and tear and there is nothing they can do about it. I explained the last ones we had lasted 2 years and they shrugged it off. I would expect more than a months worth of wear out of them. They told me to go and complain to the ombudsman. They do not wish to replace, repair or refund items that are not fit for purpose or are of poor quality like the knee pads they sent. The manager who spoke to me was not interested in anything I had to say and told me that I was wrong and the product was not to blame.

J'ai commandé un skate entier à monter, livraison dans les temps, emballage nickel, planche et autres pièces nickels, je recommande

When ordering online there in no way of stating what size scooter handle you want. Scooter came and very disappointed. Not only has it got the shortest handle available (when I wanted the longest), but it also has a deformed front wheel. The front wheel is not moulded correctly. It looks as if there was air in the mould or the mould just didn't fill with polymer when being made. Shocking quality! To crown at all I can't get SkatePro to respond to two emails and two web help requests. Useless service. I just wasted over $300 buying this product. Keep clear of this company!
Edit/addition: I didn't mention the wheel in my very first contact because I expected you to take the scooter back so I could get another size...after all you advertise a 365 day return policy (Oh wait, you might have forgotten that too, just like the many photos of the deformed wheel I have sent in many subsequent attempts to communicate). Stop wiggling and be businesslike!

I bought a skateboard though these guys and had a small problem with and the customer service team actually went above and beyond my expectations to help me out.. and I recommend this skate shop. And a big thank you to skatepro

J'ai reçu mes nouveaux patin aujourd'hui à la date prévue il sont super bien affûter paiement sécurisé je recommande.

J'ai acheter un bmx sur le site, la roue avant est arrivé voilée, la chaîne c'est cassé au bout de 2 heure de session ( niveau débutant ) j'ai dû racheter une roue ainsi qu'une chaîne puisque le sav ne voulais pas m'envoyer des pièces ils voulais absolument que je renvoie le vélo a l'atelier, sachant que je ne pouvais pas le renvoyer faute de moyen. Donc pour résumer j'ai payer un Bmx 350 euro ( prix afiicher sur le site ) + 1 roue avant ainsi qu'une chaîne pour 120 euro. Donc un bon petit vélo a 470 euro.
Cependant j'ai acheter d'autre produit comme des gants et un casque qui était super et la livraison était rapide mais bon quand même. Creuzier Tristan

Je reviens sur trustpilot afin de reposer un commentaire après celui des 29 Novembre et du 1er décembre sur cette déplorable entreprise... qui m'avait sur cette page invitée à répondre à leur mail complètement stupide ou une fois encore ils m'ont simplement redit ne pas pouvoir me rembourser ... malgré les lois ces gens n'ont rien à faire de la légalité. Malgré une lettre recommandée avec accusé de réception, aucune réponse et tout cela pour gagner du temps. Considérer qu'une pause de fixations sur des skis est une demande de personnalisation est une honte est avant tout un non sens et une aberration... ces gens se fichent complètement du monde. Ils ont ficelé cela en le mettant en option ( donc venant d'une demande du client donc qu'ils considèrent comme une personnalisation ) mais sont légalement tenus de nous informer en amont, donc avant le paiement, que cela conduit à rendre caduque toute possibilité de remboursement... et compte tenu du flou artistique dans leur CGV sur le sujet, ce qu'ils n'ont pas fait bien évidemment. En outre il est spécifié dans la loi que la personnalisation doit entraîner un changement important du bien. Ce qui n'est absolument pas le cas car de surcroît les fixations sont standard et rendent à minima des skis utilisables...lol.... Un total non-respect de la loi. C'est une entreprise qui cependant est soumise aux lois européennes .... bon courage pour vos futures commandes et soyez vigilants. Je déconseille totalement cette entreprise qui profite d'être au Danemark pour rester intouchable. Ils ont été malhonnêtes jusqu'au bout me privant par leur silence d'agir dans les délais avec PayPal... n'hésitez pas à monter un litige car Paypal est très réactif, dans la mesure où la démarche est fondée. Je pouvais agir jusqu'au 31 décembre 2022 pour un achat effectué le 16 décembre 2021. J'ai attendu une réponse de la part de Skatepro qui n'est jamais arrivée, et hier 3 janvier c'était trop tard. Alors soyez vraiment vigilants.

As stated in the previous customers experience, I too received the same shipping guarantee when ordering which was not met. I ordered on Dec. 13 with assurance on the website stating it would be received between Monday Dec. 19 - and Wed. Dec 21. The order was not shipped until Fri Dec 16, and the worst thing about this is that it is a gift for my 2 sons, so now having to find alternate sources to order from with a few days remaining before Christmas. Skatepro could have very simply removed the guarantee from their website and I would have ordered elsewhere. Now they are saying I have to sort out UPS shipping to return in order to get my money back for something that won't arrive until Dec. 29/30. Skatepro is somewhat quick to respond, but there is a lack of responsibility on their end to sort out a lack of fulfillment of a "guaranteed" shipping by a certain date. Please feel free to respond SkatePro, and let me know how you will deal with this issue, and I would likely improve my rating, but at this time not fulfilling a guarantee or taking action to return money and sort out the shipping issue on your end is a great way to lose customers and receive terrible reviews.

Update - Dec.22: Skatepro has acknowledged the fact this order is not needed, and they have requested a turn around in shipping from UPS. I didn't have to contact UPS which was nice. I still have yet to receive refund, but it is supposed to be refunded once they receive the parcel back in their warehouse.

Update Jan 2, 2023 - I managed to receive my refund from Skatepro, and they took care of the return. I also managed to source some skimboards from a local shop in time for Christmas, so it all worked out in the end. I hope they realize they can simply adjust their website with proper information relating to shipping/receiving times, etc.

This company wrote, if order by a specific date on their web site you will receive it by Christmas. They didn't even ship it. 6 days later still not shipped. They are not Canadian they are from Denmark. This company is about getting your money not providing you with an honest service. Incoming excuse from company ........

Ordered a skate board for my son , grip tape and wax.

Still not arrived … got a message saying I can track it … the number is not valid and no idea what company it is! Now apparently it’s a problem with address.
The message doesn’t look fact to me.. looks like a fake saying is stuck in depo???
My son was desperate for this and it never turned up waiting in because we was advised the date due for arrival….

All components have come in good order, exactly what I ordered. Really happy with the purchase. Skate pro beat all other online stores in terms of pricing. The only downside to delivery is the use of GLS, takes some time for them to move the goods from the warehouse to their counterparts in UK and tracking is somewhat glitchy, But once in UK, very swift delivery. Overall it’s worth waiting couple days longer for the right product on the right price. Positive experience and will come back for future purchases