SkatePro Avaliações 

260
O TrustScore é 2.5 de um total de 5

2,5

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Poor customer service and very disappointing delivery term. Ordered on 15JUN and still undelivered as on 19JUN (items have not reached Poland, even). The first and the last order placed. Not recomme... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

J'ai acheté une paire de roller à plus de 200€ que j'ai simplement essayée 30 minutes chez moi, en intérieur sans rouler. La pointure n'allant pas malgré avoir suivie le guide de taille est pr... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

They deliver with GLS avoid at all costs. If you can get what you want anywhere else do it because GLS are the worst delivery company to ever exist. From damaged good to delayed parcels with no explan... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Ordered a used pair of rollerblades, they were in even better condition than I thought they'd be in. Shipping was a day late due to COVID, completely out of their control. It does seem like they can w... Ver mais

Detalhes da empresa

  1. Loja de esportes de inverno
  2. Loja de kite
  3. Loja de artigos para skate
  4. Loja de skate
  5. Loja de esquis
  6. Loja de surfe

Sobre SkatePro

Escrito pela empresa

SkatePro was founded in 1996 and has grown to become one of the leading international online action sports shops. The company sells and delivers goods to more than 25 countries across Europe and North America.

SkatePro specializes in equipment, accessories and clothing for scooters, skates, boards, BMX, surf and winter sports and sells products for all skill levels and age groups.

The company strives to be trustworthy, professional and competent in relation to sales of products, service, and customer experience. SkatePro’s staff share a passion and knowledge for action sports, and will always be on hand to advise and assist their customers.

Whether you plan to be active on the streets, the slopes, or the water, SkatePro should be your trusted retailer of choice.

The current product range covers:
Pro Scooters
Skates & Ice Skates
Skateboards & Longboards
Surf & Wakeboards
Skis & Snowboards

SkatePro also offers the option to create custom-built products:
Scooter Builder
Skateboard Builder
BMX Bike Builder
Snowboard Package Builder
Aggressive Skates Builder

Informações de contato

2,5

Ruim

O TrustScore é 2.5 de um total de 5

260 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 90% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

2,5

Todas as avaliações

(260)

16 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

i order a scoot and one week later the…

i order a scoot and one week later the scoot not arrived

17 de outubro de 2022
Avaliação não solicitada
logotipo da SkatePro

Resposta da SkatePro

Bună Roberto,

Comanda ta nu a fost procesată și trimisă deoarece nu ai efectuat plata :)

Ai selectat ca metodă de plată Credit Card iar comanda ne apară cu roșu în sistem cam fiind incompletă.

Dacă ai fi efectuat plata la timp, ai fi primit și e-mail de confirmare cu data preconizată a livrării.

O zi bună!

Avaliado com 5 de um total de 5 estrelas

Couldn't Be Happier

Couldn't be happier. SkatePro had the best price for the inline skates I wanted. It also qualified for free shipping. Placed my order on the site, got a tracking number for updates and a week later received my skates. What more can you ask for.

13 de outubro de 2022
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

this company is pretending to be a…

this company is pretending to be a Canadian company, then the orders get shipped from Denmark, and then you get destroyed by import fees

I spoke to the rudest customer service person ever called Eigo who just laughed at me and mocked me

STAY AWAY

12 de outubro de 2022
Avaliação não solicitada
logotipo da SkatePro

Resposta da SkatePro

Hello Michael,

I am very surprised to see that you have had such an unpleasant experience with us because from our end, things looked pretty efficient. I answered all your emails within half an hour of getting them and I was very clear in reassuring you that you will not have import fees to pay.

Previously, before we had set up proper shipping to Canada, customers would have had customs fees to pay. This has however not been the case for just shy of a year. In any case, you will not be "destroyed by import fees". I am sorry that that is the impression you were left with.

We do have a Canadian website but if you look up SkatePro, our address is public and you are able to see that our headquarters are in Denmark. The reason we have a separate Canadian website is to make sure we are able to get the proper tax calculation in place and to allow you to have region specific sales. So for example, we had some special prices for thanksgiving and obviously those dates do not correspond with the American dates.

Finally, I am sorry that my colleague left a bad impression on you, we always strive to provide you with the best service possible and we appreciate your feedback.

If there is anything else, you can always reach us by phone and by email.

-Erin

Avaliado com 3 de um total de 5 estrelas

Transporteur GLS a fuir mais trottinette parfaite.

Trottinette freestyle de très bonne qualité, dommage que le transporteur soit GLS la livraison était longue et très compliqué pour réussir à avoir mon colis. Obligé de retiré deux étoiles. A cause du transporteur je ne commanderais plus sur ce site dommage …

23 de setembro de 2022
Avaliação não solicitada
logotipo da SkatePro

Resposta da SkatePro

Bonjour,

Merci pour votre commentaire et pour l'information, nous sommes navrés d'apprendre que le service de livraison avec le transporteur fut compliqué en vue de la réception de votre commande. Nous restons néanmoins à disposition si vous rencontrez une problématique avec le produit de votre commande.

En vous souhaitant une excellente journée.

Avaliado com 2 de um total de 5 estrelas

Wrong parts right packaging

Ordered a hub driver, they sent the wrong one in the box of the correct one. The second time this happened to me. I didn't bother returning it since there are no more stores that sell that part.

14 de setembro de 2022
logotipo da SkatePro

Resposta da SkatePro

Hello Sergej, sorry to hear about your experience.

Products are usually packed in the factory and such error should not occur.

However in every case and especially if you have received a wrong product, it is worth to reach out so we can further help you. Please contact us via email so we can find a solution. :)

Avaliado com 1 de um total de 5 estrelas

Poor customer service

I purchased a pair of inline skates from skate pro. I was relectant to buy it online as this is tricky to purchase online as you can't test the comfort of the boots until you receive them. They had a 365 days return policy, all I had to pay was $19 return if I did not like them, so I went ahead.. upon receiving the skates,I tried them in my appartement and roll back & forth just a bit to get a feel of them. I did not enjoy the comfort, so I decided to return them. I got an email confirming that they had received the inline skates but that they will be deducting $20 because they were used and they could no longer b selles as new. Im sorry , but I did not used them. I only tried them in my appartement. The issue is that the wheels are white and there was dust on the hardfloors of my appartement so the wheels got a bit of grey dust. A damp cloth and the dust marlk would be gone. Also they attached a picture of one of my hair caugt in the wheel. The hair can simply be removed, it does in no ay mean that it was used. Whoever lives with a somebody that has long hair knows thai hair sheds a lot and in this case a hait got stuck and nunfortunatly I did not see it and did not remove it before sending it back. I really wish I could attach the pic to see how light of dust there was on the wheel. I think it's clear that there was no usage outdoors I just simply tried them at home. I f I had purchased those in store, the whells also would have some luight sust from people trying it on at the store. I wrote to them back, explaining thte situation and asked to kindly refund me the whole amount. I have not heard back from them. This is really bad customer service. I will not purchase from them again, even if the item is cheaper. I prefer to paya bit more and get good service .

10 de agosto de 2022
Avaliação não solicitada
logotipo da SkatePro

Resposta da SkatePro

Hi Isabelle,

Thank you for taking your time to write a review.
As stated in the Terms and Conditions, returned items need to be returned to us in the same state you've received them in. You can try the skates on the same way you would try them on in the store. A spec of dust or a single hair will usually not be a problem.
After reassessing the case, I can see that there was quite a lot of hair in several wheels, and it had lodged inside the bearings.
This means that the skates will have to be disassembled in order to be cleaned, and the bearings possibly need to be replaced. We can no longer sell these as a new product, and therefore the value of the skates has deteriorated.
As the cleaning and repairing the skates also costs time and money, we cannot refund the full amount.
We'd always be more than happy to assess any product before you return it.
For this, simply send us an email with some pictures, and we can give you an estimate of a possible amount that might be deducted, if any.

Avaliado com 1 de um total de 5 estrelas

SAV inexistant

SAV inexistant. Commerce non recommandable.
Vélo (Mafiabike) acheté neuf il y a deux ans chez Skatepro (réception du vélo en mauvais état, cadre rayé, cintre et pédales idem) Skatepro nous a remboursé 50€ de bon d’achat pour qu’on le garde.
Un peu plus d’un an après le moyeu de la roue arrière commence à sauter sur les reprises de pédalage en wheeling. De pire en pire jusqu’au moment où l’on arrive à ne plus pouvoir pédaler , car plus d’accroche au pignon sur le moyeu de la roue arrière.
Je re-contacte Skatepro qui après maintes et maintes échanges, photo, vidéos du problème, me disent que ce n’est pas pris en garantie. Le vélo finit au garage et ne sert plus car inutilisable.
Il y a un mois, je les recontactes pour ce coup ci essayer de trouver une solution pour le réparer et la re-belote ils me font croire qu’ils vont essayer de faire quelque chose pour passer le problème en garantie, alors que à la base, je n’avais rien demandé je voulais juste payer pour racheter les pieces pour réparer mon vélo. Et là pareil ils me redemandent les photos les vidéos etc…. Tout ça pour me dire rapprocher vous de votre réparateur local, ils sont quand même culotté de vendre des vélos et une fois cassé allez le faire réparer chez un réparateur à côté de chez vous!!! Je rêve
Pour moi c’est une société d’incompétent, de beaux parleurs, et qui ne pense qu’à faire de l’argent sur notre dos sans aucun services, ni l’honnêteté de de dire quel est le vrai problème( pièces détachées inexistantes car vélo chinois vendu au prix fort sur le Marché Européen)
Société pas sérieuse.

18 de julho de 2022
Avaliação não solicitada
logotipo da SkatePro

Resposta da SkatePro

Bonjour,

Merci d'avoir pris le temps de laisser un commentaire.

Il peut être compliqué, après bientôt deux ans, de trouver des pièces particulières de rechange pour certains modèles.


Je souhaite souligner le fait qu'en termes de sport extrême, vous avez un droit de réclamation de deux ans pour défaut de production, à ne pas confondre avec une garantie.


En partant du fait que les problèmes que vous rencontrez sur votre vélo ne découlent pas d'une erreur de production, nous avons tout de même fait de notre mieux pour vous trouver des solutions dans la mesure du possible.


Nous sommes navrés que ces solutions n'aient pas été à la hauteur de vos attentes.


Nous restons toutefois à votre disposition si vous avez d'autres questions.


En vous souhaitant une excellente journée,

- Emma -

Avaliado com 1 de um total de 5 estrelas

Over a month since I ordered my skates…

Over a month since I ordered my skates now and still no refund after they never arrived. Never known customer service like it. Iv even emailed proof that I order the exact same skates from someone else after they failed me. Nobody cares in customer service just say the same dribble every time.

13 de julho de 2022
Avaliação não solicitada
logotipo da SkatePro

Resposta da SkatePro

Hi.
Thanks for taking your time to write a review. I apologize that you got the impression that we don't care - I assure you, that we do.
We asked the shipping company to look into the case as soon as you contacted us. Unfortunately, they have so far not been able to locate your parcel.
I can see my colleague has refunded you last week, so you won't need to keep waiting for an answer regarding the loss of your parcel.
Again, we apologize for the inconvenience and the unfortunate experience.
/Your SkatePro Team

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