I’m very disappointed with the two products purchased. Firstly, facewash leaves an unpleasant residue on the skin. Secondly, Retinoid product a total ripoff. Made contact to say the product wasn’t as... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
A combination of cleansing balm and antipigmentation serum bought me out in a red blotchy face. I have ruled it down to the pigmentation serum and my face ends up looking like it has been burnt. Cu... Ver mais
A empresa respondeu
A Game-Changer for Glowing Skin ✨ The Gentle Acid has officially earned its place as a must-have in my skincare routine. Don’t be fooled by the name; while it’s incredibly kind to the skin (no ting... Ver mais
A empresa respondeu
Customer service is phenomenal - prompt replies & very helpful. I have only tried one product from Skin Rocks but it has become a staple in my routine & I have already got my refills stocked. I will d... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
We Make Skincare Make Sense — Simplifying Skincare with Products that Deliver Long-Term Benefits Over Quick Fixes. Skincare For All Skin Types. Skincare Products That Work. Help Your Skin Look Your Best!
Informações de contato
London, Reino Unido
- store@skinrocks.com
- skinrocks.com
3,9
Muito Bom
1 mil avaliações
Respondeu a 63% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Detailed and very fast delivery.
16 de abril de 2023
Resposta da Skin Rocks
Hi Anita, wonderful! Thank you so much for taking the time to leave a review.
Jodie - Team SR
Great fast service
16 de abril de 2023
Resposta da Skin Rocks
Hi Helen, we're so happy to hear your feedback!! We're thrilled your order made it to you quickly.
Jodie - Team SR
It’s always great!
It’s always great! It’s super easy and quick. I’ve never had an issue at all. Thank you for all that you do and have done.
17 de abril de 2023
Resposta da Skin Rocks
Hi Catherine, we're delighted to hear that your experience with us has been positive, thank you for letting us know.
Jodie - Team SR
Fastest delivery I've ever had
Fastest delivery I've ever had! Really impressed how quickly it arrived at my door. Great email comms too.
13 de abril de 2023
Resposta da Skin Rocks
Hey Alison, yay! We're delighted to hear your feedback, we're thrilled that your order arrived quickly.
Jodie - Team SR
Everything was fine
Everything was fine .
It came in a few days .
The gift is nice and the product is so amazing . But I’m only using it for a few days
16 de abril de 2023
Resposta da Skin Rocks
Hi Teresa, thank you! I am delighted to hear that you are enjoying your order.
Jodie - Team SR
Fast delivery products are great 10/10
13 de abril de 2023
Resposta da Skin Rocks
Hello! This is wonderful news, thanks so much!
Jodie - Team SR
Resposta da Skin Rocks
Hello Rebecca, this is such fabulous feedback, thank you so much!!
Jodie - Team SR
Super Quick Delivery
Jumped straight on the offer of a free Skin Rocks Washbag with any purchase. Decided to buy a further Support Oil as it really suits my skin (54 years, menopausal and combination). Ordered Friday morning and received Monday lunchtime - excellent service given I’m north of Inverness. Thank you.
13 de abril de 2023
Resposta da Skin Rocks
Hi Susan, thank you very much for your 5 star review. We're so glad that your skin is loving The Support Oil!
Jodie - Team SR
Excellent products fast delivery great…
Excellent products fast delivery great sales advise
13 de abril de 2023
Resposta da Skin Rocks
Hi Rachel, thank you so much for taking the time to leave a 5 star review, this means a lot!
Jodie - Team SR
The extremely fast delivery.
The extremely fast delivery.
Product is perfect- not oily.
Fragrance free option is genius.
The honesty of the products description: ‘you don’t need this if…’ statement.
13 de abril de 2023
Resposta da Skin Rocks
Hi Kristy, thank you so much! We are thrilled to hear your fabulous feedback and we're so grateful.
Jodie - Team SR
Beautiful product and excellent…
Beautiful product and excellent service. Thank you.
12 de abril de 2023
Resposta da Skin Rocks
Hey Margaret, thank you! We're so glad that you have had a positive shopping experience and that you are enjoying your purchase.
Jodie - Team SR
Resposta da Skin Rocks
Hello Jen, yay! This makes us so happy, thank you.
Jodie - Team SR
Product arrived in the US quickly and…
Product arrived in the US quickly and in perfect eco friendly packaging. What more could I ask for…..?
13 de abril de 2023
Resposta da Skin Rocks
Hello Larry, this is amazing news! We're so glad that this arrived with you so quickly.
Jodie - Team SR
Both the moisturizer and the support…
Both the moisturizer and the support oil have surpassed my expectations, and they were hi to begin with because this is Carline Hirons brand. I am in absolute love with both products. Shipping was a bit long, two weeks, but not terrible. Brilliant job Team Skin Rocks!!
12 de abril de 2023
Resposta da Skin Rocks
Hello Robin, thank you for your 5 star review! Your shipping timeframe is extremely out of the ordinary and due to a brief issue with our data feed, our normal delivery turnaround is just a few days - I am sorry that you experienced this in your first purchase with us. It's wonderful to hear that Skin Rocks products have surpassed your expectations 💙💚 Lucy, Skin Rocks Team.
In addition to my previous review of…
In addition to my previous review of the exceptional staff that assisted me with my initial order, the product itself…sublime. I have been battling with an area at the base of my nose (redness, itching, peeling, angry & ugly beyond belief). Nothing I tried made any headway. Enter “support oil.” Within a week/2 times per day…RELIEF. I will be purchasing this product again as well as other items.
10 de abril de 2023
Avaliação não solicitada
Resposta da Skin Rocks
Hi Colleen, this is incredible! Thank you so much for your fantastic review of The Support Oil and we're so glad that it is helping your skin.
Jodie - Team SR
Amazing as always!
12 de abril de 2023
Resposta da Skin Rocks
Hello, thank you so much! We appreciate this a lot.
Jodie - Team SR
Website is very easy to navigate
Website is very easy to navigate, and the product arrived in good shape. The only issue I encountered was that it took 14 days to arrive, but then again it had to get “across the pond.”
12 de abril de 2023
Resposta da Skin Rocks
Hello Angela, I am thrilled that your experience of shopping with Skin Rocks was positive! Our shipping is much faster than 14 days usually, the Easter Bank Holiday weekend slowed us down slightly. I hope that you enjoy your Support Oil, let us know how you get on with this product, we would love to hear your review! Lucy, Skin Rocks Team.
Lots of relevant information on App
Lots of relevant information on App. Quick and efficient with sale.
11 de abril de 2023
Resposta da Skin Rocks
Hi Mary, we're SO thrilled that you are loving the Skin Rocks App!
Jodie - Team SR
Resposta da Skin Rocks
Hi Lucy, we're delighted to hear this and we're so grateful for your review.
Jodie - Team SR
Resposta da Skin Rocks
Thank you for your great feedback Christy, we hope you love your moisturiser! Lucy, Skin Rocks Team.
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