I’m very disappointed with the two products purchased. Firstly, facewash leaves an unpleasant residue on the skin. Secondly, Retinoid product a total ripoff. Made contact to say the product wasn’t as... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
A combination of cleansing balm and antipigmentation serum bought me out in a red blotchy face. I have ruled it down to the pigmentation serum and my face ends up looking like it has been burnt. Cu... Ver mais
A empresa respondeu
A Game-Changer for Glowing Skin ✨ The Gentle Acid has officially earned its place as a must-have in my skincare routine. Don’t be fooled by the name; while it’s incredibly kind to the skin (no ting... Ver mais
A empresa respondeu
Customer service is phenomenal - prompt replies & very helpful. I have only tried one product from Skin Rocks but it has become a staple in my routine & I have already got my refills stocked. I will d... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
We Make Skincare Make Sense — Simplifying Skincare with Products that Deliver Long-Term Benefits Over Quick Fixes. Skincare For All Skin Types. Skincare Products That Work. Help Your Skin Look Your Best!
Informações de contato
London, Reino Unido
- store@skinrocks.com
- skinrocks.com
3,9
Muito Bom
1 mil avaliações
Respondeu a 63% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da Skin Rocks
Great to hear your experience shopping with Skin Rocks is worthy of a 5 star review Jenny! Lucy, Skin Rocks Team.
Resposta da Skin Rocks
Great to hear your experience shopping with Skin Rocks is worthy of a 5 star review Catherine-Anne! Lucy, Skin Rocks Team.
Brilliant service
Brilliant service, fast delivery and the support oil is amazing. Very happy and will be shopping with skinrocks again
29 de março de 2023
Resposta da Skin Rocks
Wonderful to hear your skin is finding the Support Oil amazing Louise, its my hero product right now! Lucy, Skin Rocks Team.
Excellent
Excellent, fast processing and delivery. Great communication regarding delivery as to when/signature requirements, etc
Would not hesitate to order from Skin Rocks again.
29 de março de 2023
Resposta da Skin Rocks
Thank you Mary, your 5 star review is wonderful to read! We hope you LOVE your incredible order of Skin Rocks product range. Lucy, Skin Rocks Team.
Resposta da Skin Rocks
Thank you for your positive feedback, we hope you love your moisturiser! Lucy, Skin Rocks Team.
Resposta da Skin Rocks
Thank you for your great feedback Magdalena, your continued support means so much. Lucy, Skin Rocks Team.
Communication was excellent
Communication was excellent. Shipping was fast. Will order again.
27 de março de 2023
Resposta da Skin Rocks
Great to hear your experience shopping with Skin Rocks was worthy of a 5 star review! Lucy, Skin Rocks Team.
Good value and great products.
26 de março de 2023
Resposta da Skin Rocks
Thank you Kate, your 5 star review means so much to us! Lucy, Skin Rocks Team.
Order was delivered super quick
Order was delivered super quick, within 48 hours. Beautifully packaged and the note from the founder was a lovely touch.
27 de março de 2023
Resposta da Skin Rocks
Thank you for your lovely feedback Paula, we hope your skin will love your Support Oil! Lucy, Skin Rocks Team.
Really lovely product
Really lovely product. Not sure it's worth £60 and one pump is arguably not enough, otherwise I feel like I'm pulling at my skin. Lovely to use but not sure I'd buy it again at that price point.
26 de março de 2023
Resposta da Skin Rocks
Hello Anna, thank you for your honest feedback. What works for one skin may not work for another and this experience is completely subjective. Of course we want you to fall in love with our products but if you decide the Support Oil isn't for you, perhaps you'll fall for another Skin Rocks product 💙 Lucy, Skin Rocks Team.
Easy to order online
Easy to order online
Quick and efficient delivery. Excellent product which works.
26 de março de 2023
Resposta da Skin Rocks
Thank you so much for your excellent feedback, so happy to hear your skin is enjoying Retinoid 2! Lucy, Skin Rocks Team.
Resposta da Skin Rocks
So happy to read you are enjoying your Support Oil and Fragrance Free Moisturiser 💚💜 Lucy, Skin Rocks Team.
Skin Rocks-Delivery
Skin Rocks all the way, delivery to California, USA is fast. Love Retinoid-2!
27 de março de 2023
Resposta da Skin Rocks
Thank you so much Saul, what lovely feedback! Lucy, Skin Rocks Team.
Repeat customer
Bought twice from Skin Rocks now, and as well as the products being brilliant, they dispatch quickly, and use Royal Mail, which I prefer to other carriers as it's more straightforward to arrange redelivery if I'm not in. I use their Retinoid 1 which is easy to use and kind to my skin.
26 de março de 2023
Resposta da Skin Rocks
Hello Amy, how great to hear you have already repurchased Retinoid 1! We are so happy that your skin loves this product. Thank you for your fab review. Lucy, Skin Rocks Team.
Excellent throughout
26 de março de 2023
Resposta da Skin Rocks
Thank you so much for your 5 star review, we hope you love your Support Oil. Lucy, Skin Rocks Team.
Very happy customer
Swift delivery and extremely happy with the results of the product so far. Would highly recommend!
26 de março de 2023
Resposta da Skin Rocks
Hello Charlotte, wonderful to hear your skin is enjoying the Support Oil 💜 Thank you for your excellent review. Lucy, Skin Rocks Team.
I love Skin Rocks!
Customer service is phenomenal - prompt replies & very helpful. I have only tried one product from Skin Rocks but it has become a staple in my routine & I have already got my refills stocked. I will definitely be trying the other products soon. I have full trust in its founder Caroline Hirons & her team as they strive for efficacy, transparency & just their general ethos. Absolutely gorgeous brand, products & people all around.
24 de março de 2023
Resposta da Skin Rocks
It has been a delight to assist you Tasya, thank you so much for your 5 star review, it really does mean so much to us. We are excited for you to try other products in the Skin Rocks range and of course always here to support when you need us! Lucy, Skin Rocks Team.
Such great customer service
Such great customer service. There was a problem with delivery and Lucy sent out another immediately and got it in no time.
In love with the support oil
24 de março de 2023
Resposta da Skin Rocks
So happy to have been able to assist you Neil - enjoy your Support Oil 💜 Lucy, Skin Rocks Team.
Resposta da Skin Rocks
Thank you for your great review Shona, we hope you love your order! Lucy, Skin Rocks Team.
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