Sleepmaker Avaliações 

I saw the Louis table from Sleepmaker whilst browsing online and they seemed to have the best price. I was going wait a while then order it online but I saw that they had a store closeby to where I live, so I decided to call in and have a look. Seeing the table in store, I could see it was solid, heavy and well made and I got a better idea of how the marble would look so this helped me to decide the best colour. Nabil was helpful in placing my order in store and confirming the delivery time would be quite quick. As it turned out there was a delay with the consignment but the table still arrived in about a week and was well packaged so no complaints. I felt a bit sorry for the delivery guys as the marble top is very heavy, it comes in a wooden crate / box to keep it perfect condition. It was then a simple case of screwing the 4 legs to the table base and then you lay the marble on top of the frame (no screwing requried due to the weight but don't forget the 6 small protectors that are placed between the table and metal frame). The table looks amazing when built, a good solid piece.

So overall a great experience, this company seems like a family run business and in all honesty they were sometimes hard to reach over the phone (no doubt just busy), but they were always friendly and they got back to me each time and the main thing is that they delivered me a nice new table that looks amazing so I give them 5 stars overall.

Yes I would buy from sleep maker again.

Ordered a portrait on the 18th of July, We have had no delivery information on an expected delivery date. Tried to phone the only number you can find for them however this line is busy, tries to put you through to a voicemail to leave name and number for a call back then it tells you the box is full. Not very professional and will be contacting bank for a refund. Order number is 5278 and we have been trying to contact you for about a week and a half now.

I’ve been trying to contact these people about my dining table set and keep getting told me order is awaiting fulfilment, I ordered this over a month ago… calling the bank for my REFUND this is just shambolic behaviour

This is the worst experience I have ever had.Poor instructions and wrong delivery time!
The driver promise me will arrived at 10:00-11:00pm at night but he did not arrived.We wasted 45 walk to our apartment cuz we are not living there .
We are very disappointed !

Shocking lies throughout the sales process!

Called before purchase to ask if table would be delivered within 2 weeks and before a special occasion. Was assured on the phone it would.

A month later, no table and constant delay tactics. No call backs or emails even though I was told I would hear back.

Eventually, 2 days before special occasion was called to say, "workers had dropped table and it was damaged".

Having no table for the special occasion was a kick in the teeth but I was assured I would receive the table the following week. Eventually 6 weeks after purchase I received the table with suspicious tracking and delivery.

An awful experience. Stay away.

Ordered a marble coffee table on 2.7.22 had confirmation of order then nothing…. Tried calling…left message no reply … emailed for time scales on 11.7.22 was told 7 days again nothing further emails to them with no response so again like previous customer notified my bank to get refund

I ordered a bedside table a number of weeks ago and have never received the item. I have made contact through the messenger, email and phone call with no reply. Don’t use this company!

***update***
At no point was I informed the item was out of stock and the refund was only processed after this review.

The coffee table is excellent quality and was far cheaper from Sleepmaker than from anywhere else. The website does not state how long delivery will take when you order. Our order took 5 weeks to arrive with no communication from Sleepmaker unless instigated by me. This seemed a very long time. After failing to get any info via email 3 weeks after the order was placed I phoned. I was told it would be delivered on Sat 16th or Sunday 17th. No delivery so called on Monday 18th. They chased the delivery company who said they were not delivering in our area on 16th or 17th. Delivery would be on Sat 23rd. No delivery again. Called again then had an email to say it was being delivered on 24th and it was. If you want quality at a good price but are not too worried about how long it will take to arrive then go for it. Maybe where you live is a factor? We are in rural mid wales so not on a usual route.

Order some chairs and a bench nearly 3 weeks ago no update or nothing called up said 2 weeks for delivery so now its been 3 weeks and not a single call or email to update me then to be told your delivery will be made on sunday for deffo so took the day off work, and guess what nothing literally nothing call and no answer what a waste of time and money poor company even worse customer service do not use as now am gona have to go through the bank to get my money back literally a joke!!

Ordered 2 bedside tables middle of June had nothing delivered and now ignoring my messages on chat. I keep asking for timescales on delivery and kept getting told they would check and get back to me. I will be going to my credit card company to get refund

We ordered an item that was in stock. Our money was taken straight away. After two weeks we had heard nothing about the delivery. The contact phone number was never answered and the voicemail box was full. They finally answered an email which said our item would be delivered the following week. The week went by and to cut a long story short, they gave us three different delivery dates and clearly did not have the product. We cancelled the order, which they surprisingly acknowledged immediately but we have yet to see our money.

I have now edited this to include my name - as I wasn’t aware it wasn’t published, for those reading you can see below the review, a passive aggressive response from Sleepmaker. Review below.
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I am so so disappointed with Sleepmaker and my experience with them. After waiting months for a hand made picture to be delivered, the wrong design was delivered. I’ve contacted them numerous times through chat, email with no response. Called up multiple times no answer and no space to leave voicemail. Basically ignoring the fact they have delivered the wrong product. I have seen some others have had similar experience - I am also contacting Trading Standards on this company. And I would also add that the quality of their products isn’t worth the price despite them claiming to have won some award… I would warn anyone thinking of ordering to order elsewhere with a more reputable name.

Horrible service they did not send my order and refused to refund me.

Provided table with incorrect fixings. Called and said fixings will arrive, however no correspondence since.

Still not received my order which I placed in May. I received an email to say the order was being processed, but nothing since and we’re now in July. No updates throughout the process and now chasing for a response as I am concerned about getting my order or my money back. Would not deal with this company again based on this experience.

Fantastic service I asked about a product that they did not do they went out their way to find out about it 10 out of 10

I ordered a coffee table on the 21st May. On the 16th June I emailed Sleep Maker to ask for an update on my order. They replied to me on 18th June to say the coffee was out of stock and would be available at the end of July.

They claim to have called me several times, though I never had a miss call or voicemail from them. I find it ironic that they only told me this , after I queried where my item was. Also I find it disingenuous to allow me to pay for an item they likely knew was already out of stock in May.

I requested a refund on the 21st June, I had no response... so I called them on the 27th June. I spoke to an employeee who said "I maybe would get my refund that day or the day after" this phone call instilled me with such confidence (not) that I decided to call my bank to log a dispute.

I got my money back on 29th June (only thanks to my bank) and I can confidently say I will not order from this company ever again :)

edit: You only told me the coffee table was out of stock AFTER I got in contact with you. If you ran your business with an ounce of integrity you wouldn't have had the item listed on your website when you knew you didn't have it in stock.

Do not order from this company !
I have been waiting over two weeks for a coffee table , I have emailed them 3 times , I’ve messaged on Instagram , tried calling the contact number , messaged on Facebook and had no communication from them at all .
I’m £336 out of pocket and still no coffee table !

I placed the order for dining chairs on the 24th of May and asked for a delivery date by reaching out to the sales team.
They confirmed they would deliver the chairs a week later. I thought that is inconvenient, but I will wait.
A week later nobody contacted me to inform me of any delay.
I then received a text from an unknown number asking for my postcode and if I can accept a delivery on the 16th of June. I worked out that it was the order from Sleepmaker, although it could have easily been a skam. I had to make work arrangements to ensure that I am home on the day. On the 16th of June I received a message at 10 PM saying that they were unable to deliver my items and will redeliver them - without giving a date. Upon calling Sleep Maker I was assured - 100%, that the order would be delivered on the 21st. It was not. I received a message late in the evening saying my order will be delivered on the 23rd. On the 23rd, at 9PM I received a text informing me that the order will not be delivered. No apologies, no confirmation of redelivery - nothing.
I wrote to the sales team to cancel the order and refund the money. No action.

This is by far the worst experience and level of professional conduct I have ever experienced with a retailer. We are waiting for more than 3 weeks to be able to sit down at at table and share a meal.

After a month or so , they are now start to wobble and 2 chairs are shorter in height then the other 4