I found Smug by having a free product a long time ago. Before then I used to struggle to sleep with the light. Since I have been using the sleep masks I get a very restful nights sleep. The masks don’... Ver mais
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Veja o que dizem as avaliações
Lovely soft eye mask and headband. My daughters have bought a few different ones in the past but they have looked and felt quite cheap and often stitching had come undone but these feel much more prem... Ver mais
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I have always loved SNUG's products - the eye masks have a silky smooth material so are really comfy to sleep in. Recently I received 3 items as a Christmas gift, the palm themed hair wrap, shower cap... Ver mais
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Ordering and delivery were all fine but the shower cap I ordered wasn’t at all. Quality not great but more importantly it’s tiny. I emailed Support thinking maybe I got a faulty one but apparently n... Ver mais
Detalhes da empresa
Escrito pela empresa
It all started with one genius idea: Keli, our founder, was tired of flimsy, ineffective sleep masks that didn’t block light or protect her lashes. So, she designed her own—a contoured, 100% blackout sleep mask that was comfy, chic, and, frankly, a game-changer. Turns out, she wasn’t alone. Millions of people around the world fell in love with SMUG’s original mask. From there, we didn’t stop—expanding into vibrant designs, wellness must-haves, and beauty essentials to help you sleep, relax, and look fabulous doing it. Today, SMUG offers a wide range of self-care and relaxation products designed to elevate your daily routine. Whether you’re unwinding with our soothing shower steamers, pampering yourself with a crystal glass nail file, or easing tension with a lavender-infused body wrap, we believe in making luxury self-care effortless. We also stock stylish shower caps to keep your hair dry in style, practical wash bags for beauty essentials on the go, and a growing collection of home, beauty, and fitness products. Every SMUG product is created with comfort, convenience, and a touch of luxury in mind, helping you feel refreshed, recharged, and ready to take on the day. Now, SMUG is on a mission to make self-care simple, proving that a little pampering and a great night’s sleep can make life brighter. Ready to join the SMUG revolution?
Informações de contato
West Street, SM1 1SH, Sutton, Reino Unido
- hello@sleepsmug.com
- sleepsmug.com
4,0
Muito Bom
181 avaliações
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Respondeu a 95% das avaliações negativas
Normalmente responde dentro de 1 semana
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The silk eye mask feels heavier than my…
The silk eye mask feels heavier than my old one and a little uncomfortable when sleeping on your side. I thought it would have been more contoured. I would like to see a silk contoured one without the eye pads please
20 de agosto de 2025
Resposta da SMUG.
Hello Lauren,
Thank you for your review and for sharing your experience with the cloud eye mask. We’re sorry to hear it hasn’t been as comfortable for side sleeping as you’d hoped.
If you prefer a lighter feel, you may like to try one of our satin sleep masks — they’re super soft, lightweight, and designed for comfort without the additional padding.
Best nights sleep
Best nights sleep. Eye mask really blocks out the light and they are comfortable to sleep with.
1 de agosto de 2025
Resposta da SMUG.
Hello Alan,
Thank you for your great review. We’re so pleased to hear the eye mask is comfortable and helping you enjoy your best night’s sleep by fully blocking out the light.
We really appreciate your support and hope you continue to enjoy many restful nights.
Disappointing lack of fragrance …
I was expecting amazing things from these steamers but there is barely any smell. I was under the impression that they are best placed in the steam not in the water so I placed it in a small soap dish on the edge of the bath and turned the shower on hot to create steam before I got in and nothing happened so I dripped on a few drops of water and although they fizzed up a little I could hardly smell anything just a faint smell that was immediately overpowered by the smell of my very subtle smelling shower gel. I’m disappointed as the one box was a gift for a friend.
30 de julho de 2025
Resposta da SMUG.
Hello Sue,
Thank you for your feedback, and we’re sorry to hear you were disappointed with the shower steamers. We understand how frustrating it must have been when they didn’t release the fragrance as expected, especially as one box was intended as a gift.
For best results, shower steamers should be placed on the floor of the shower but away from the direct water stream, in an enclosed shower space where steam can build up. This helps activate the fizz and allows the fragrance to circulate more effectively.
We really appreciate you taking the time to share your experience, as it helps us understand how our products are being used and where we can improve.
Gifts for friends
I have bought many products from SMUG and always been pleased with them.
Today, I bought for friends and family - there was an amazing offer on and it was incredible what I got for my money.
3 de março de 2025
Resposta da SMUG.
Hello Nina,
Thank you for your wonderful review and for being such a loyal customer. We’re so pleased to hear you’ve always been happy with your SMUG products, and that you were able to take advantage of our offer to pick up some lovely gifts for friends and family.
We really appreciate your continued support and kind words.
Poor communication/disappointing productn delivery
Poor communication on delivery, and time ad product a disappointment. Shower steamers-they barely release any aroma, far from the description!
11 de agosto de 2025
Resposta da SMUG.
Hello Jo Jo,
Thank you for your feedback, and we’re really sorry to hear you were disappointed with your order and experienced issues with delivery communication. That’s not the level of service we aim to provide.
With regards to the shower steamers, they work best when used in an enclosed shower that retains steam, as this allows the fragrance to release and circulate more effectively. We’re sorry to hear they didn’t meet your expectations this time.
We’ll be in touch directly to offer you a discount on your next purchase as a gesture of goodwill.
Thank you again for taking the time to share your experience — your feedback is important to us and helps us improve.
Domed eyemasks are wonderful
Products I ordered arrived prompt and well packaged. My masks are so comfortable and good quality. They are lovely. The dome shape protects my eyelashes and is so comfortable to sleep in.
6 de agosto de 2025
Resposta da SMUG.
Hello Nik,
Thank you for your fantastic review. We’re so pleased to hear your order arrived promptly and well packaged, and that you’re enjoying the comfort and quality of your domed sleep masks.
It’s great to know the dome shape is protecting your eyelashes while giving you a comfortable night’s sleep — exactly what they’re designed for.
We really appreciate your support and hope you continue to enjoy many restful nights.
I got these because I thought they…
I got these because I thought they would be nice I have used 2 but am very disappointed you can't even smell them at all won't be buying again
8 de agosto de 2025
Resposta da SMUG.
Hello Sheila,
Thank you for your feedback, and we’re really sorry to hear that the Shower steamers didn’t meet your expectations. That’s certainly not the experience we want for our customers.
Just to mention, shower steamers work best when used in an enclosed shower space that retains steam, as this helps to release and carry the fragrance more effectively.
We’d also love to send you a set of our Relaxing shower steamers to try instead, as they have a different fragrance blend that may be more suited to you. We’ll be in touch directly to arrange this.
Thank you again for taking the time to share your experience — your feedback is very important to us.
Unbeatable contour eye mask
Most comfortable and best contoured eye mask … it’s already making a difference to my sleep, thank you!
4 de agosto de 2025
Resposta da SMUG.
Hello Gail,
Thank you for your wonderful review. We’re so pleased to hear you find our contoured eye mask so comfortable and that it’s already making a positive difference to your sleep.
We really appreciate your support and hope you continue to enjoy many restful nights.
Resposta da SMUG.
Hello Douglas,
Thank you for your review. We’re so pleased to hear you were happy with the service and found good value in your purchase.
We really appreciate your support and hope to see you again soon.
I ordered my mask over a month ago and…
I ordered my mask over a month ago and I did not receive the sleep masks.
14 de julho de 2025
Resposta da SMUG.
Hello Dani,
Thank you for your review, and we’re really sorry to hear you haven’t received your sleep masks. We’re currently looking into this for you and will be in touch with you directly as soon as possible to get it resolved.
Apologies for the delay, and thank you for your patience while we investigate.
Resposta da SMUG.
Hello Kas,
Thank you for your kind review. We’re so glad to hear you’re happy with the sleep mask and that your order arrived promptly.
We really appreciate your support and hope you’re enjoying a great night’s sleep!
Lovely wash bags such good quality x…
Lovely wash bags such good quality x quick delivery x
22 de julho de 2025
Resposta da SMUG.
Hello Katherine,
Thank you for your kind review. We’re so pleased to hear you love the wash bags and were happy with the quality and quick delivery.
We really appreciate your support and hope to see you again soon.
Great masks as always
Great masks as always, comfortable, light proof and worth every penny for a good night's sleep.
21 de julho de 2025
Resposta da SMUG.
Hello John,
Thank you for your fantastic review. We’re so pleased to hear you’re enjoying our masks and that they continue to deliver on comfort and light-blocking — exactly what we aim for.
Your support means a lot, and we’re glad they’re helping you get the good night’s sleep you deserve.
They have a lovely selection of face…
They have a lovely selection of face mask and no more waking up when the sun is rising.
Came really quickly to.
21 de julho de 2025
Resposta da SMUG.
Hello Emma,
Thank you for your lovely review. We’re so pleased to hear you’re enjoying our sleep masks and finally getting uninterrupted sleep — no more early wake-ups with the sunrise!
Great to know your order arrived quickly too. We really appreciate your support.
Resposta da SMUG.
Hello Ben,
Thank you for your review, and we’re sorry to hear your order hasn’t arrived yet. We replied to your email yesterday to confirm the delivery address, so please do check your inbox — including your junk or spam folder — in case our message landed there.
We also noticed that the billing and shipping addresses have different house numbers, so we’d like to confirm which is correct to help us resolve this for you as quickly as possible.
We’ll get this sorted as soon as we hear back from you.
Fantastic company with lots of choices
Fantastic company with lots of choices
20 de junho de 2025
Avaliação não solicitada
Resposta da SMUG.
Hello Julie,
Thank you for your lovely review. We’re so glad to hear you think highly of SMUG and enjoyed the variety of products we offer.
We truly appreciate your support and hope you find more favourites with us again soon.
BEST SLEEP MASK
I had my first SMUG sleep mask as a gift several years ago and it is wearing out so I decided to purchase another as they are so good. I can’t fault the ordering system and the mask arrived ed in super quick time. I would certainly recommend the product and the website.
5 de julho de 2025
Resposta da SMUG.
Hello Janina,
Thank you so much for your lovely review. We’re delighted to hear you’ve returned to SMUG after receiving your first mask as a gift — and even happier to know it served you so well for years!
It’s great to hear your new one arrived quickly and that the ordering process was smooth. We truly appreciate your recommendation and continued support.
The packaging was flimsy and ripped
1 de julho de 2025
Resposta da SMUG.
Hello Kerry,
Thank you for your feedback, and we’re really sorry to hear the packaging arrived damaged. It sounds like this may have occurred during transit, which is unfortunately outside of our control — but we do appreciate you letting us know.
We always aim to ensure every order arrives in perfect condition, and your comments will be shared with our team as we continue to improve our packaging where we can.
Thank you again for your order and for taking the time to leave a review.
Good honest trade and great product.
6 de junho de 2025
Resposta da SMUG.
Hello Helen,
Thank you for your lovely review. We’re so pleased to hear you’re happy with both the product and your experience with us.
We really appreciate your support and look forward to welcoming you back again soon.
Resposta da SMUG.
Hello Carol,
Thank you for your kind review. We’re so pleased to hear you loved the products and found the matching items ideal for gifting.
We really appreciate your support and hope they’re well received by whoever you gift them to!
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