I found Smug by having a free product a long time ago. Before then I used to struggle to sleep with the light. Since I have been using the sleep masks I get a very restful nights sleep. The masks don’... Ver mais
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Veja o que dizem as avaliações
Lovely soft eye mask and headband. My daughters have bought a few different ones in the past but they have looked and felt quite cheap and often stitching had come undone but these feel much more prem... Ver mais
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I have always loved SNUG's products - the eye masks have a silky smooth material so are really comfy to sleep in. Recently I received 3 items as a Christmas gift, the palm themed hair wrap, shower cap... Ver mais
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Ordering and delivery were all fine but the shower cap I ordered wasn’t at all. Quality not great but more importantly it’s tiny. I emailed Support thinking maybe I got a faulty one but apparently n... Ver mais
Detalhes da empresa
Escrito pela empresa
It all started with one genius idea: Keli, our founder, was tired of flimsy, ineffective sleep masks that didn’t block light or protect her lashes. So, she designed her own—a contoured, 100% blackout sleep mask that was comfy, chic, and, frankly, a game-changer. Turns out, she wasn’t alone. Millions of people around the world fell in love with SMUG’s original mask. From there, we didn’t stop—expanding into vibrant designs, wellness must-haves, and beauty essentials to help you sleep, relax, and look fabulous doing it. Today, SMUG offers a wide range of self-care and relaxation products designed to elevate your daily routine. Whether you’re unwinding with our soothing shower steamers, pampering yourself with a crystal glass nail file, or easing tension with a lavender-infused body wrap, we believe in making luxury self-care effortless. We also stock stylish shower caps to keep your hair dry in style, practical wash bags for beauty essentials on the go, and a growing collection of home, beauty, and fitness products. Every SMUG product is created with comfort, convenience, and a touch of luxury in mind, helping you feel refreshed, recharged, and ready to take on the day. Now, SMUG is on a mission to make self-care simple, proving that a little pampering and a great night’s sleep can make life brighter. Ready to join the SMUG revolution?
Informações de contato
West Street, SM1 1SH, Sutton, Reino Unido
- hello@sleepsmug.com
- sleepsmug.com
4,0
Muito Bom
181 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 95% das avaliações negativas
Normalmente responde dentro de 1 semana
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Luxury it isn't
This product is supposedly a luxury item. It is far from it. The box looks like it has faded, although I think that's the design, and it's nasty and cheap. There are significant dents where it has been put together. The product itself, which is sold on its ability to relax you in the shower with scents has no essential oils, as I was expecting, but only has "parfum" making the smell. The scent is weak and really synthetic. Disgusted and too embarrassed to give to my friend as intended.
18 de março de 2025
Resposta da SMUG.
Hello Helene,
We’re really sorry to hear that you were disappointed with your purchase. We always strive to provide high-quality products, so it’s upsetting to hear that this one didn’t meet your expectations.
Your feedback is really valuable to us, and we’d love the opportunity to make things right. Please reach out to our customer service team at hello@sleepsmug.com so we can assist you further.
Resposta da SMUG.
Hello Claire,
Thank you for your wonderful review! We’re so pleased to hear that you love the design of our shower caps and that they’re keeping you nice and dry.
We truly appreciate your support and hope you continue to enjoy your purchase!
I should be more patient
Sorry for the negative. I don’t like to do negative reviews. I have had positive communication with the team at SMUG and would definitely buy from them again.
16 de março de 2025
Resposta da SMUG.
Hello Sam,
Thank you so much for updating your review! We really appreciate your kindness and are so pleased we could turn things around for you. Providing great customer service is incredibly important to us, and we’re delighted to hear you’d shop with us again.
Looking forward to helping you in the future!
What a great ordering experience and…
What a great ordering experience and the communication is excellent
Lovely range of products and a great gift for my.friend
20 de março de 2025
Avaliação não solicitada
Resposta da SMUG.
Hello Anne-marie,
Thank you for your lovely review! We’re so happy to hear that you had a great ordering experience and found our communication excellent. It’s wonderful to know you love our range of products and that your gift was a great choice for your friend!
We truly appreciate your support and hope to see you again soon.
Fast shipping competitive pricing
5 de março de 2025
Resposta da SMUG.
Hello Barbara,
Thank you for your review! We’re so pleased to hear you were happy with our fast shipping and competitive pricing.
We appreciate your support and hope to see you again soon!
Great eye mask
I was so impressed with my new contoured eye mask that I bought a second one. It did task me a bit of getting used to, but the black out ability of them is great - so is not squashing my eyelashes.
3 de março de 2025
Resposta da SMUG.
Hello DL,
Thank you for your fantastic review! We’re so pleased to hear that you’re loving your contoured eye mask and that it’s providing great blackout ability without squashing your eyelashes. We totally understand that it can take a little time to adjust, and we’re thrilled it’s working so well for you!
We appreciate your support and hope you enjoy your second mask as much as the first!
Best sleep masks I've known
I've been loving the smug product! I’ve been using the SMUG sleep mask, and it’s honestly so comfortable. It blocks out light really well without feeling heavy on my face. I’ve noticed I fall asleep faster and wake up feeling more rested. Definitely a great find!
12 de novembro de 2024
Avaliação não solicitada
Resposta da SMUG.
Hello Clara,
Thank you for your amazing review! We’re so happy to hear that you’re loving your SMUG sleep mask and that it’s helping you fall asleep faster and wake up feeling more rested. That’s exactly what we aim for!
Wishing you many more nights of great sleep!
Great masks
13 de março de 2025
Resposta da SMUG.
Hello Richard,
Thank you for your review! We’re so pleased to hear you’re happy with our masks.
Wishing you many restful nights!
Better sleep!
Soft, high quality sleep masks. Since using, I’ve found myself falling asleep much, much faster.
15 de fevereiro de 2025
Avaliação não solicitada
Resposta da SMUG.
Hello LVB,
Thank you for your lovely review! We’re so happy to hear that our soft, high-quality sleep masks have helped you fall asleep faster—that’s exactly what we love to hear!
Wishing you many more restful nights
Amazing website where you csn fing…
Amazing website where you csn fing really nice products.
Prices are really OK compared with other sites.
I am really found of it and I recommand it !!!
24 de janeiro de 2025
Avaliação não solicitada
Resposta da SMUG.
Hello Fabienne,
Thank you for your fantastic review! We’re so happy to hear that you love our website and products. It’s great to know you found our prices competitive too!
We truly appreciate your support and recommendation—hope to see you again soon!
Amazing quality
Amazing quality, super soft luxurious fabrics and seamless cosines service. Would definitely order again!
21 de fevereiro de 2025
Avaliação não solicitada
Resposta da SMUG.
Hello,
Thank you for your fabulous review! We’re so pleased to hear you love the quality and luxurious feel of our fabrics, and that you had a seamless shopping experience.
We truly appreciate your support and look forward to your next order.
Amazing customer service
Amazing customer service. Products are very good quality especially the satin pillow cases and satin sleep masks. All came beautifully packaged, perfect gift idea. Definitely recommend.
15 de março de 2025
Avaliação não solicitada
Resposta da SMUG.
Hello Sharon,
Thank you for your wonderful review! We’re so happy to hear that you love the quality of our products, especially the satin pillowcases and sleep masks. It’s great to know you appreciated the packaging too—perfect for gifting!
We truly appreciate your recommendation and look forward to helping you again in the future. Wishing you many restful nights!
Great communication
Great communication, swift delivery, nice packaging. Unfortunately the size of the eye mask is too small compared to other blackout & lash-friendly masks I have used previously. I don't have fake lashes but I still didn't have room to blink, and the mask let in some light as it isn't large enough to fully seal around the edges. However, it is perfect for my 11 year old daughter so she is now using it and I will go back to my usual brand (which is a third of the price!)
I have updated this review after receiving amazing customer service from SMUG. They contacted me straight away and offered an alternative (larger) mask for me to try free of charge. They really went above and beyond and I will look forward to reviewing this item!
10 de março de 2025
Resposta da SMUG.
Hello Alison,
Thank you for updating your review! We’re so glad we could assist you and that you had a great experience with our customer service team. Your feedback is really valuable to us, and we’re happy we could offer an alternative that might be a better fit for you.
We hope you love the larger mask, and we look forward to hearing your thoughts on it! If there’s anything else we can do, please don’t hesitate to reach out.
My husband says they got well
My husband says they fit well, are light weight and the adjustable strap is right length, not too long.
3 de março de 2025
Resposta da SMUG.
Hello Linley,
Thank you for your lovely review! We’re so pleased to hear that your husband finds the fit just right and appreciates the lightweight design and adjustable strap. Comfort is key, so it’s great to know the eye mask is working well for him!
Wishing him many restful nights ahead.
Lovely satin eye mask
Lovely satin eye mask.
Quick delivery, well packaged, good quality.
Person who it was gifted for said it was very comfy and soft.
3 de março de 2025
Resposta da SMUG.
Hello DW,
Thank you for your wonderful review! We’re so pleased to hear that you were happy with the quick delivery, packaging, and quality of the satin eye mask. Even better that the person you gifted it to found it comfy and soft!
We really appreciate your feedback and hope it brings them many restful nights.
Eye Mask
The eye mask was easy to order. Good pricing. It is comfortable to wear, blocking out all light.
18 de fevereiro de 2025
Resposta da SMUG.
Hello Maritella
We’re so pleased to hear that you found the ordering process easy, the pricing great, and most importantly, that your sleep mask is comfortable and effectively blocking out all light!
Thank you for your lovely review – we truly appreciate it.
Wishing you many restful nights!
I had a great experience
I had a great experience
Out of 4 silk scrunchies only one ripped which is a shame
17 de setembro de 2024
Avaliação não solicitada
So bad
So bad. Stiff material. Cuts into my ears. Light comes through nose bridge, still completely squashed my eyelashes and the eye dents are so wide, couldn’t wear it for the whole night. I have a cheap satin one, soft material, would rather that is pressing against my eyes any day. They also sent me completely the wrong design. Expecting a refund for shocking cheaply made stiff as a board ‘eye mask’. The shoulder cooler/warmer is below par too.
14 de agosto de 2024
Avaliação não solicitada
Resposta da SMUG.
Hello Amanda,
We’re sorry to hear that you weren’t happy with your order. We did reach out for more details but didn't hear back. We always want our customers to be satisfied, so we’d love the opportunity to resolve this for you.
Please get in touch with our customer service team at hello@sleepsmug.com so we can look into this further, including the design mix-up, and find the best way to make things right for you.
Loving my new eye mask! It stays on throughout the night and because it’s contoured it doesn’t press against my lashes. So relieved to have this eye mask with the lighter mornings. Love it!
Loving my new eye mask!
16 de maio de 2024
Avaliação não solicitada
Resposta da SMUG.
Thank you for your lovely review!
looks lovely, but not good enough
looks lovely, but does not block all the light, it does not come far enough down the nose to completely block out the light.
No where near as good as the cheaper one I am using.
Waste of my money as it wont do what I needed it for.
Additional information for SMUG
The shaping of the mask around the nose should come forther down the nose, to ensure that, when you open your eyes with the mask on, you cannot see any light.
my other cheaper mask has a longer nose section and when you open your eyes with the mask on, it is still pitch black
10 de maio de 2024
Avaliação não solicitada
Resposta da SMUG.
Thank you for your review of the contoured mask and we are sorry to hear that you did not find the shape and design of our masks suitable. We have passed your feedback to our product development team for them to consider possible adjustments to future mask designs.
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