Incredible service, easy to navigate, then they did the rest. This made moving home seamless and took out any stress, meaning I could sit back and relax in my new home. I would highly recommend to any... Ver mais
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Veja o que dizem as avaliações
Really simple process to follow and so far so good, the updates are coming in now - some much quicker than others. I did mess up and put the wrong details in at one point but I sent a message to s... Ver mais
A empresa respondeu
Great in theory, not in practice. Promised seamless transfers but delivered limited service. Worked well with DVLA, Electoral roll and NHS but didn't update my address on 'The NHS Spine' Not been... Ver mais
A empresa respondeu
easy to sign up to and navigate. I don't know if my change of adress has gone through however givrn it is Christmas period i didn't expect them to. I'll give more fedback when i see tge results but ha... Ver mais
A empresa respondeu
Detalhes da empresa
- Empresa de Automação Residencial
- Assembléia
- Companhia Elétrica
- Ajuda com serviços domésticos
- Organização não governamental
- Companhia de saneamento
Escrito pela empresa
SlothMove is an award-winning UK change-of-address platform designed to simplify the process of moving home. Instead of contacting each organisation individually, SlothMove allows you to update your address across multiple providers in just a few minutes through a single secure platform. Since launching, over 75,000 people across the UK have used SlothMove to manage their address updates when moving home. SlothMove is part of the AIIC Group, which has been recognised in the Financial Times FT1000 list of Europe’s fastest-growing companies, and includes leading UK legal businesses such as Taylor Rose, FDR Law and Kingsley Wood. Our mission is simple: save people time, reduce the cost and hassle of moving, help them stay organised, and help protect against issues like missed bills or important correspondence going to the wrong address. So you can enjoy the excitement of your new home, without the burden of the associated admin.
Informações de contato
SlothMove LTD, Worldwide House, Thorpe Wood,, PE3 6SB, Peterborough, Reino Unido
- hello@slothmove.com
- slothmove.com
4,1
Muito Bom
515 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Disappointing and waste of money
I've used Sloth Move previously and the service was quite straightforward, however, this time the experience has been terrible. I paid £25 to update my details and after being asked to complete questions on multiple occasions, I then received an email to say this was still outstanding. The portal they provided was seriously poor and showed no information, and days after contacting them for support and providing screenshots with the issues found, I have not received any response apart from an automated message. The service promotes itself as something that will make things easier during the moving process, but this has been the most frustrating part of it all. As I had previously had a good experience with the service, I was willing to pay to use it again, however it definitely hasn't been worth it this time.
13 de julho de 2025
Avaliação não solicitada
Resposta da SlothMove
Thank you for your feedback — and we’re really sorry to hear that your recent experience didn’t match your previous one with us. We absolutely want things to be smooth and stress-free, especially during your move.
To clarify, we did respond within our stated service level — but because you contacted us multiple times, our system bundled your messages together and moved the most recent one to the back of our queue. We mention this in our auto-responder, but totally understand how frustrating it can feel from your side.
As soon as we picked this up, we escalated the issue to our tech team who resolved it within 12 hours — over the weekend — so you could continue your move without further delay.
We’re a small team working hard to support every customer, and we genuinely care. We're really grateful you came back to use SlothMove again, and we’d love the chance to restore your confidence in our service moving forward 💙
All the best,
The SlothMove Team 🦥
Need to be able to go back in the forms
There is no way to go skip steps or fix mistakes. The entire form must be restarted. Saps my confidence in the process and the company. All the effort goes into a "slick" interface which has no usability. Form is not the only goal here, the thing has to function for real people. Real moves do not all fit your straight jacket template.
26 de junho de 2025
Avaliação não solicitada
Resposta da SlothMove
Hi Neil,
Thanks so much for your feedback — and I’m really sorry the experience hasn’t felt as smooth or intuitive as it should.
Our journey is fully customised based on the selections you make, so if something is chosen in error (like V5C in this case), a quick message to the team is all that’s needed to adjust it. 😊
That said, I completely hear you on the flexibility side, and we are actively working on making the process more adaptable for real-life, messy moves. Your feedback genuinely helps us improve.
All the best with your move,
Anna @ SlothMove 🦥
i really Appreciate that and strongly…
i really Appreciate that and strongly recommended you to others Thank u soo much❤️
25 de junho de 2025
Avaliação não solicitada
No worries with SlothMove .....
No worries with SlothMove .....all was taken care of......gracias ....thankyou
23 de junho de 2025
Avaliação não solicitada
Seemed good at first
Seemed good at first, but turns out a few things had been left out when swapping over which led to me having to manually change those details anyways. I was also told that I would have to purchase the plan again to update the details for my partner who was moving with me which was not detailed when I signed up, thus meaning we had to swap all his details over manually anyways. It probably would have been an easier process to swap all of the details over myself.
1 de abril de 2025
Avaliação não solicitada
Resposta da SlothMove
Hi there,
Thanks for your feedback and I’m really sorry to hear you felt let down.
SlothMove is designed for individual use, and we only collect details for one person per account—this is made clear throughout the journey. For joint services like council tax or utilities, one update usually covers both parties, but for individual records (like DVLA or HMRC), each person needs to complete their own form.
We’ve checked your account and can confirm the updates you requested were successfully processed. If anything was missed or unclear, we’d love the chance to make it right—just drop us a message and we’ll help however we can 💙
Don't waste your money with SlothMove.
I have found no evidence that SlothMove has changed my address anywhere. I've asked them to tell me what organisations they have contacted and changed but they have not replied.
As I now do not trust them to do any changing of my address I am systematically contacting everywhere I asked them to change and have not found one organisation where it has already been done. I've been at my new address since May 22nd.
8 de junho de 2025
Avaliação não solicitada
Resposta da SlothMove
Hi Chris,
We’re really sorry to see your review and completely understand your frustration. We did send you an email at the time of sign-up letting you know that we needed a few more details to complete your move and a follow-up a few days later chasing the details. Unfortunately, without those details, we weren’t able to process your updates.
We’re always here to help — if you’d like to complete your move or discuss further, please just drop us an email 💙
Signed up to slothmove
Signed up to slothmove, paid the fee. Got sent the email link to register my account but it took me to a website building page.
I've emailed the hello@myslothmove multiple times and I haven't recieved a response.
I've left it a whole month to see if there was a response but nothing. Added the CEO & Head of Growth on LinkedIn to try a different route but they haven't accepted.
Do not waste your money.
28 de março de 2025
Avaliação não solicitada
Resposta da SlothMove
Hi there,
Thanks for taking the time to leave a review, though we're genuinely disappointed to read your comments.
We’ve thoroughly checked our systems and can’t find any messages from you to our support team — it looks like your emails may have been sent to the wrong address. Our correct support email is hello@slothmove.com, which is listed on our website and confirmation emails. We’ve also not received any LinkedIn connection requests from your profile, but if that didn’t come through, we’re sorry you felt ignored — that’s never our intention.
We recently moved our customer dashboard to a new platform and sent an email to all users with the updated login link. If you didn’t receive that, I’d be happy to resend it.
We’re a small business working hard to help people, and we genuinely care about giving our customers a good experience. If you’d still like support or a refund, we’re more than happy to help — just drop us a note at hello@slothmove.com and we’ll sort it for you.
Best wishes,
Anna
I used sloth moves because I thought it…
I used sloth moves because I thought it was a part of a government website I was on.
Very misleading
Cost me £35 to change my address
22 de abril de 2025
Avaliação não solicitada
Resposta da SlothMove
Hi there,
I’m really sorry to hear you felt misled—we take transparency seriously and want every user to feel confident about the service they’re using.
SlothMove is a private company that helps people update their address across essential services in one place. We’re not affiliated with the government, and we make this clear throughout our site, including in our branding, FAQs, articles, and checkout pages.
If you feel something wasn’t clear or you'd like to discuss your experience further, we’d be more than happy to help—just reach out to us at hello@slothmove.com.
All the best,
Anna 🦥
SlothMove
Great in theory
Great in theory, not in practice.
Promised seamless transfers but delivered limited service.
Worked well with DVLA, Electoral roll and NHS but didn't update my address on 'The NHS Spine'
Not been able to transfer store cards, accounts held by me and registered under a different email than the one I used to sign up to SlothMove.
20 de março de 2025
Avaliação não solicitada
Resposta da SlothMove
Hi Jo,
Thanks so much for your review, and for giving SlothMove a try.
We’re really glad to hear everything worked well with the DVLA, Electoral Roll, and NHS—that’s exactly what we aim for! On the NHS side, we send your update to your GP practice, which usually ensures wider NHS systems reflect your change. Unfortunately, the Spine isn’t something we can update directly, but we completely understand how that can cause confusion.
As for store cards and other accounts—thanks again for reaching out to us about that. We actually replied offering to help update the store cards you mentioned, even though they’re no longer part of our core service. We didn’t hear back from you, but we’d still be happy to assist if you'd like us to pick that up again 😊
Thanks again for your feedback—it’s how we continue to improve.
All the best,
Anna 🦥
SlothMove
Waste of time and money!
11 de março de 2025
Avaliação não solicitada
Resposta da SlothMove
Hi Victoria,
We can't seem to find you in our system,
Can you kindly reach out to us at hello@slothmove.com an we'll be happy to help 😊
Anna and her SlothMove team make my…
Anna and her SlothMove team make my life easier! Thank you for your service 🏆
19 de março de 2025
Avaliação não solicitada
Resposta da SlothMove
Hi Pichika,
Thank you so much for the kind words! 🦥💙
It means the world to know we’ve made your life a little easier—that’s exactly why we do what we do. Wishing you all the best in your new home, and we’re always here if you need us again! 🙌✨
– Anna & the SlothMove Team
A little bit of above and beyond made…
A little bit of above and beyond made this a very good experience. A personal touch in solving a problem was very much appreciated considering how stressful the moving process is.
19 de março de 2025
Avaliação não solicitada
Resposta da SlothMove
Hi Erica,
Thanks so much for taking the time to leave this lovely review, it really means a lot 💙
We know how stressful moving can be, so we’re really glad we could step in and help when you needed it. That little bit of personal care is exactly what we’re here for. Wishing you all the best in your new place! 🏡✨
– Anna & the SlothMove Team
Waste of my time and Money!!
Sounds great and effortless in principle but it is NOT! If I had my time over again I would not use Slothmove again – it is not worth the money!
Gas/Electric took me 2 letters/3 phone calls to get it sorted.
United Utilities – never happened. Had to do it myself.
Council Tax took 2 phone calls to get it correct.
NHS – my Doctor was never informed. I am disabled but still had to go down in person with my Passport!
TV Licence – never happened. Had to do it myself.
Total waste of time. If I could give it ‘Zero’ stars I would!!
Will I get my money back? I sincerely doubt it!!
18th March
It is far too complicated to access the information so as to show Slothmove what I had to do to get the new address registered correctly! But thanks for the offer>
16 de março de 2025
Avaliação não solicitada
Resposta da SlothMove
Hi Derek,
I’m really sorry to hear that your experience didn’t meet expectations. We genuinely want to make moving easier, and I wish you had reached out to us before leaving this review—we’re always happy to help!
We’ve checked our records, and if we have the right account, all your updates were sent as requested, and we can provide proof of this. Unfortunately, some providers take longer to process changes, and while we notify them, we don’t have control over their internal processes.
That being said, we never want anyone to feel like they didn’t get value from our service. I’ve requested more details so we can take another look and, if needed, I’d be happy to issue a refund.
We’re a small business that truly cares about our customers, and we appreciate the opportunity to make things right. Please do get in touch, and we’ll do everything we can to help.
All the best,
The SlothMove Team 💙
Great idea & great service!
Great idea & great service!
We used SlothMove during a recent move & they were recommended by our solicitor - very glad they did!
They informed all the important parties for us without any hassle.
Thoroughly recommend to all.
28 de janeiro de 2025
Avaliação não solicitada
This company could not provide the…
This company could not provide the service I needed as their system did not allow for the numerical order of a NI driving licence!
They admitted this & say they will rectify their system but, to date nearly 3 weeks later they have still not refunded my payment!
So give them a bye as the details you have to go through to fill out their criteria are very lengthy & tedious.
23 de dezembro de 2024
Avaliação não solicitada
Resposta da SlothMove
Thank you for sharing your feedback. We’re sorry to hear that your experience with SlothMove didn’t meet your expectations.
We completely understand your frustration regarding the challenges with Northern Ireland driving licences, and we want to assure you that we’ve taken this feedback seriously and are working on updating our system to ensure it can fully accommodate NI licences in the future.
In terms of your refund, we can confirm it was processed, and we apologise if there was any delay in it reflecting in your account. Please note that processing times can vary depending on your payment provider.
At SlothMove, we strive to make moving home as stress-free as possible, and we regret that this wasn’t the case for you. If there’s anything further we can do to help or clarify, please don’t hesitate to reach out directly.
Not good: if anything goes wrong, you are on your own.
Sadly I have had to resort to leaving my first ever bad review: their service is great in theory, however when it came to updating my address on my drivers license and V5C they were unable to do so. Sloth Move did contact me requesting some additional details, however a month and a half after updating the details, both remain updated. I contacted the company a couple of times since, however their promise of getting in contact within 5 working days of the contact appear to be empty (now being on working day 12 of my initial follow up email).
Very poor indeed.
9 de dezembro de 2024
Avaliação não solicitada
Resposta da SlothMove
Hi Kirsten,
Thank you for your feedback. We’re sorry to hear about your frustrations and have reviewed your case to better understand your concerns.
You requested an update for your V5C but not your driver’s licence, which is why the licence wasn’t actioned.
Regarding response times, our auto-responder explains that multiple follow-ups can unintentionally push queries to the back of the queue.
Despite this, we replied to your most recent email 4 working days after it was sent, which is within our stated timeframe.
We’re a small team working hard to support our customers, and we appreciate your patience. If there’s anything further we can do, please feel free to reach out.
Ignoring my emails
Paid for the company to change my address but in the time it took them to take the money from my account and get back to me I had already informed all necessary parties of my move.
I have asked for a refund however they are now ignoring my emails after asking me what my email address was .. whilst emailing that same email address.
I wouldn’t waste your time with them.
11 de setembro de 2024
Avaliação não solicitada
Resposta da SlothMove
Hi there 👋
Can you kindly drop an email to hello@slothmove.com - we'll be glad to help you out 🙌
We have receive a huge amount of volume over the past couple of weeks which has really stretched our small team - and we thank you for your patience!
We look forward to helping you,
Best wishes,
The SlothMove Team 🦥💙
In the process of moving house but…
In the process of moving house but there has been a delay. I've informed them via my account, emailed the main email address and emailed Anna and I dont receive any acknowledgement. I am still receiving emails from companies confirming they have received my move request. All I want is a response and acknowledgement so decided to leave this review with the hope someone actually responds to me.
19 de julho de 2024
Avaliação não solicitada
Resposta da SlothMove
Hi there Oliver,
Thanks for reaching out and than you for your patience during our busiest time of year 🙌
Since you paused your move after your address updates were sent out, we could not retrieve them. Updates that have not been sent out will remain paused until you resume your move.
I hope this helps 😊
The SlothMove Team
I recently moved
I recently moved, and SlothMove was fantastic! They assisted me in notifying everyone at both my old and new locations of my address change using a variety of services. It was simple and quick and I recieved responses from everyone right away. Moving is much less stressful now that you have SlothMove.
7 de abril de 2024
HUGE HELP - thank you!
As a first time renter, there were many unknowns. However, SlothMove professionally guided me through the options. They provided clear explanations and patienty answered all my questions without rushing me. The process of updating my address with various services was quick and easy. SlothMove offers excellent service, and I recommend them to anyone navigating the rental process for the first time.
27 de março de 2024
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