SlothMove Avaliações 

515
O TrustScore é 4 de um total de 5

4,1

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Incredible service, easy to navigate, then they did the rest. This made moving home seamless and took out any stress, meaning I could sit back and relax in my new home. I would highly recommend to any... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Really simple process to follow and so far so good, the updates are coming in now - some much quicker than others. I did mess up and put the wrong details in at one point but I sent a message to s... Ver mais

A empresa respondeu

Avaliado com 3 de um total de 5 estrelas

Great in theory, not in practice. Promised seamless transfers but delivered limited service. Worked well with DVLA, Electoral roll and NHS but didn't update my address on 'The NHS Spine' Not been... Ver mais

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

easy to sign up to and navigate. I don't know if my change of adress has gone through however givrn it is Christmas period i didn't expect them to. I'll give more fedback when i see tge results but ha... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Empresa de Automação Residencial
  2. Assembléia
  3. Companhia Elétrica
  4. Ajuda com serviços domésticos
  5. Organização não governamental
  6. Companhia de saneamento

Escrito pela empresa

SlothMove is an award-winning UK change-of-address platform designed to simplify the process of moving home. Instead of contacting each organisation individually, SlothMove allows you to update your address across multiple providers in just a few minutes through a single secure platform. Since launching, over 75,000 people across the UK have used SlothMove to manage their address updates when moving home. SlothMove is part of the AIIC Group, which has been recognised in the Financial Times FT1000 list of Europe’s fastest-growing companies, and includes leading UK legal businesses such as Taylor Rose, FDR Law and Kingsley Wood. Our mission is simple: save people time, reduce the cost and hassle of moving, help them stay organised, and help protect against issues like missed bills or important correspondence going to the wrong address. So you can enjoy the excitement of your new home, without the burden of the associated admin.


Informações de contato

4,1

Muito Bom

O TrustScore é 4 de um total de 5

515 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente leva mais de 1 mês para responder

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,1

Todas as avaliações

(515)

18 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 3 de um total de 5 estrelas

This is not a 3 Star Review as such as…

This is not a 3 Star Review as such as I only used this service yesterday to notify a change of address.
My concern is that there is no acknowledgement from Sloth or any of the Agencies notified of my address change requests. I hope someone can put my mind at rest. I’ll update my review when I start to see updates. Thank you.

27 de março de 2024
Avaliação não solicitada
logotipo da SlothMove

Resposta da SlothMove

Hi Moira,

Thanks for reaching out 😊

Can you kindly email us at hello@slothmove.com with your email address so we can look into this for you 🙌

Best,
Anna

Avaliado com 5 de um total de 5 estrelas

SlothMove: Convenient and Efficient

During our move, we had the pleasure of working with SlothMove. Setting up everything at once through their service was much more convenient and faster than having to update our address with individual companies ourselves. SlothMove also notified other services of our move, which would have been challenging for us to navigate on our own. We are very satisfied with their services and would consider using SlothMove again for future moves.

22 de março de 2024
Avaliado com 1 de um total de 5 estrelas

Poor Customer Service

Their programme froze after I spent nearly an hour inputting all the necessary data, particularly as I own a motley collection of
vehicles. Their help line is not manned and the only reply I got to my appeals for help was that a "Dedicated Sloth" Would contact me to discuss the problem within 48 hours. 3 days later I am still waiting. They have, however, refunded my payment. Not a very nice experience when going through the trauma of a house move.

11 de março de 2024
Avaliação não solicitada
logotipo da SlothMove

Resposta da SlothMove

Hi Robin,

I'm sorry you've not had a great experience, we couldn't seem to see anything wrong with your move on this occasion.

Our auto-response message also outlines our working hours and we responded to all of your messages within our 48 working-hour time frame 😊🎉

Avaliado com 2 de um total de 5 estrelas

Useless - Doesn't add any value.

Doesn't add any value.
Several providers are missing - Scottish Widows Pensions can't be that rare and no sign of my breakdown recovery service either ?
The level of detail allegedly required by DVLA goes beyond all reason and is surely no quicker than notifying them myself. As there is no way to "save for later" pending researching some of the gazzillion bits of data they demand, I've had to abandon the process which makes it worse than useless as I will now have to contact the individual providers anyway.
This is a good idea spoiled by a hopeless implementation.

9 de março de 2024
Avaliação não solicitada
logotipo da SlothMove

Resposta da SlothMove

Hi there,

Thank you for taking time to leave a review 🙌

Thank you for your feedback. We're actively expanding our provider selection and working on including more services like Scottish Widows Pensions. The detailed DVLA information requirement is for security and verification purposes. We're committed to improving our service and appreciate your patience as we grow.

Please do drop us an email so we can identify you and help with your account 😊

Best wishes,
The SlothMove Team

Avaliado com 5 de um total de 5 estrelas

Brilliant idea, fantastic service

I was recommended Slothmove by my conveyancer to help with address updates. I used the service last week, and the journey was very straightforward. You can see your updates in a dashboard, which I thought was nifty; so far, I’ve had updates from most of my companies - I genuinely can’t believe it’s that easy. One question, though, can I add an update that I missed or is it too late?

12 de fevereiro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

AVOID AT ALL COSTS-DATA BREACH

Slothmove incorrectly updated my address and sent my driving licence to an incorrect address, which they now have no record of. Therefore I am left with a mess of organising a new driving licence with my personal data sent to unknown persons.

13 de fevereiro de 2024
Avaliação não solicitada
logotipo da SlothMove

Resposta da SlothMove

Hi Frances,

Thank you so much for reaching out.

I sincerely apologise for any inconvenience in your SlothMove. We hold ourselves to very high standards. We are a small team with a big mission to remove the stress of moving home. Genuinely, we never want to fall below the high expectations of our customers.

Please know that we take your experience and the accurate handling of personal data very seriously.

From your account, I can see someone investigated your complaint yesterday after you emailed with a comprehensive breakdown and next steps.

We have never had this complaint before. Our system has successfully updated many driving licences without issue. If anybody has a different experience, that is an absolute priority.

We hope we can make your experience a positive one.

Best wishes,
SlothMove

Avaliado com 4 de um total de 5 estrelas

CHANGE OF POST CODE

IMOVED HERE IN 2019 OUR POST CODE WAS HR7 4PN IT WAS CHANGED ABOUT 9 MONTHS AFTER WE MOVED IN TO HR7 4WE WHICH IS OUR POST CODE NOW I NEEDED TO TELL H M R C TO GET THE ADDRESS RIGHT SO I AM HOPEING THIS WORKS LOOKING AT THE REVIEWS IT SHOULD DO
THANKYOU FROM SUSAN

9 de fevereiro de 2024
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

Sloth Move are useful up to a point…

Sloth Move are useful up to a point (they came recommended by a conveyancing solicitor, which is good, as he deals with people moving all the time), but... they sent me an email saying 'you might've forgotten to complete your Sloth move', after I'd paid - bit worrying. They corrected this a few minutes later.
And they don't cover some major providers when it comes to changing address. For example, my bank, NatWest (pretty well known!) weren't on their list, nor were my mobile provider, O2 (also, pretty well known!).
Ultimately, I managed to change address for some providers, but not all - so I'll now have to change those addresses manually.
It may cost more, but a Post Office redirect would've covered all of my providers.

23 de janeiro de 2024
logotipo da SlothMove

Resposta da SlothMove

Hi there Nick,

Thanks for taking the time to leave us a review 😊

We're working really hard to add more companies to our service for you to update your address with.

As a new, unique concept in the UK, onboarding large, established organisations is a lengthy process 😅

The Post Office Redirection service is helpful - but, unlike SlothMove, won't update your address.

If there's anything else I can do to help, drop me a message from your dashboard messenger or an email to hello@slothmove.com 😊

Best wishes,
Anna 💙🦥

Avaliado com 4 de um total de 5 estrelas

Fast and relevant help

I appreciate the fast feedback to any queries I have in the chat facility. The responses have been helpful and reassuring.
One of my selected companies was missing on my homepage and an agent is trying to sort it out.

18 de janeiro de 2024
Avaliado com 1 de um total de 5 estrelas
logotipo da SlothMove

Resposta da SlothMove

Hi there Kelly,

I've just looked into this for you and can see that we responded to your email outside of our typical working hours to make sure that you were refunded and resolved this within 6 minutes of you contacting us 🙌

If we have missed something please don't hesitate to reach out to us 😊

Goof to know: our system is set up to only charge your card once for a hassle-free experience. Hiccups can happen if the payment button is hit twice accidently 🙌

All the best,
Anna

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