My power bank ordered a few months ago had faulty wire and I reached out to customer service to enquire about a new one under warranty. Niko handled my case and had great customer service. Everything... Ver mais
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Veja o que dizem as avaliações
This company is all class with great products and fabulous customer service. I have purchased multiple portable travel/ everyday chargers for all of my family and friends are now buying them. I had a... Ver mais
Product received is faulty does not work Sent photos and a video they have said I need to pay the cost of the return of a faulty item and when I questioned this I have had no response 🤷♀️ really wa... Ver mais
I have always loved SnapWireless as a company especially because of those short videos explaining the contruction which makes it very relatable and real. I bought the PowerDock 2 - 4 in 1 Charging Doc... Ver mais
Detalhes da empresa
Escrito pela empresa
Here to #poweryourjourney
Informações de contato
108-118 Marion Road , 5032, Brooklyn Park, Austrália
- help@snapwireless.com.au
- snapwireless.com.au
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 62% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Highly recommended
I’ve purchased and used thousands of their products over the years, and my overall experience has remained absolutely awesome.
While some products have occasionally needed warranty replacements, their products have consistently proven to be reliable, innovative, and impressive. They continue to introduce new features that genuinely amaze their customers.
A big thank you to Sera, Niko, Anthony, and Gail for always being so helpful and supportive whenever I needed assistance. Your great customer service really makes a difference.
Still a very reliable brand, and I would definitely recommend their products to others! ⭐️⭐️⭐️⭐️⭐️

Resposta da SnapWireless
I have purchased a few items and love…
I have purchased a few items and love their compact chargers. I had an issue with one of my purchases and the team at snapwireless were amazing and sorted my issue out asap. I highly recommend this company for both their products and support service. I will be purchasing more for kids birthdays and Christmas off them.

Resposta da SnapWireless
Two year warranty means that we got a…
Two year warranty means that we got a new replacement when ours was faulty. Excellent service and simple process. This is why I have five snap wireless products. A huge fan!

Resposta da SnapWireless
Bought a power bank from Snap Wireless…
Bought a power bank from Snap Wireless and it performed great for over a year. Then it started having issues so contacted Snap and they have been wonderful. Niko has been communicating with me and he answers often within minutes and the whole process has been seamless. They are giving me a replacement power bank. Couldn't be happier. Thank you Snap and Niko.

Resposta da SnapWireless
Just ordered a 2nd PowerBase
Just ordered a 2nd PowerBase. Cant live without mine so hubby needs his own. Quality, robust and reliable product. Customer service is outstanding.

Resposta da SnapWireless
Does not meet expectations for price
Unfortunately the charger does not perform as described. It’s fine, but much Cheaper options out there for better or same performance.
I have spoken to the team about the product as I thought it must be faulty however no fault was found and I was informed it is working as expected.

Resposta da SnapWireless
Fabulous product, amazing customer service!
Fabulous product, and excellent customer service. Niko was able to organise a replacement when we had an issue with a part seamlessly. Can’t recommend enough!

Resposta da SnapWireless
Customer support beyond expectations
Recently ordered a PowerPack 2, after my first generation PowerPack failed(one of the integral, pivoting US pins broke off). Package shipped from Sydney, arrived in Brisbane the next day, then was lost by Australia Post. Snap were extremely helpful, firstly in engaging with AusPost ( no help from them, didn’t even offer to reimburse for loss) then offering to supply a replacement at no cost. The replacement just arrived (AusPost doing their job, finally). I notice the integral power pins are now fixed, with a slide on US adapter now provided. Should prevent a recurrence of the initial failure.
Thanks to Gail, of the Snap support team. Positive and timely support, and taking ownership of a problem which wasn’t their fault.

Resposta da SnapWireless
Excellent customer service more power…
Excellent customer service more power to your company wait till I receive my order and will give additional feedback thanks!!!

Resposta da SnapWireless
Incredible customer service from Gail
I bought the white Snap Wireless Portable Travel Charger around 7 months ago and the lightning charger and wireless charger started to malfunction a bit. Sent an email for help and received a prompt reply from Gail. Gail was incredible, very understanding and fast, asked for address within a day to send a replacement. When I asked if it could be to be sent a black replacement as the white gets a bit dirty easily, he replied yes and confirmed the shipping order within a day! Will definitely buy again from this store, great team, fabulous customer service. Thank you so very much!!!!!

Resposta da SnapWireless
Travel adaptor 4 in 1 stopped working…
Travel adaptor 4 in 1 stopped working after three months. Quick response from customer service replacement on its way thanks to Nico

Resposta da SnapWireless
Very helpful
Have had a couple of the Snap batteries ( all of which have been ok ) Had an issue with our last one and got in touch to see if they could help us out and they very quickly responded asking for us to send more visual info on battery, then came back to us saying that they’d replace with a new battery…. Great service … Thanks very much for such an easy experience with replacing old for new !!

Resposta da SnapWireless
Charging issues fixed
Charging issues fixed! Bought the latest 4 in 1 charging dock. Seemed like the best solution for a digital nomad. Within a week the battery pack did not charge the phone when docked. A couple of emails were exchanged and a replacement is now on its way. No mucking around and quick response. Loyal customer. Gail was exceptional on the customer service front.

Resposta da SnapWireless
Absolutely fabulous after sales…
Absolutely fabulous after sales service.
Sent message re a part of the charger I misplaced. Responded within an hour or less.
Organised replacement part at a very reasonable price. So happy as heading overseas in a few weeks.
Great customer service.

Resposta da SnapWireless
Quality Products and Services 🙌
Repeat customer here 🙋🏻♀️. I have two of the 5in1 charging station and I take it with me when travelling. It’s so convenient with being an apple girly as I have too many things to charge. It comes with a 65W adapter so I also charge my switch 2 with it and it charges quickly. Shipping is quick as I live in Australia where it is based. Tracking is provided and links to your Shop account too.
Customer service is spectacular. Quick to respond and accommodating. I just had a fault with one of the chargers and reached out and thankfully it was covered by warranty. 😋 I’m very happy with the items I’ve purchased so far and love the entire team at SnapWireless. You can genuinely tell they value their buyers and their line of products.

Resposta da SnapWireless
Useless Travel Charger
I thought the concept of this device was great for traveling. So I bought one, I paid $177.. however the unit itself doesn’t even do a full charge on my iPhone, given the weight, size and cost you would think it would give me multiple devices to charge. My phone was down to 1%, my snap wireless charger was at 90% and it tapped out when my iPhone was 54% charged. My nimble at half the cost and size can do a full iPhone charge plus charge my Iwatch for a week. Waste of money, not worth taking on my trip if it can’t even do half an iPhone charge. I won’t ever buy a product from them again, noticed they had turned their facebook reviews off so wonder how many people have the same issue.
Crazy efficient warranties
Absolutely super efficient with the warranty process... showed a video, explained the issue.. no questions asked and a new one is on the way in less than a few days of converstations... so impressed.. thankyou

Resposta da SnapWireless
Lost adapter replacement
I contacted SnapWireless as I had lost one of my adapters. I dealt with Gail, and she was exceptional from start to finish. Her communication was prompt and clear, and nothing was too much trouble. Replacement adapter on its way!

Resposta da SnapWireless
Well I have a problem with my luggage…
Well I have a problem with my luggage tracker the customer service is excellent so far? I just sent the details and already I have someone on to it. Nothing is fixed yet and it’s within the two years but do far so good

Resposta da SnapWireless
Best portable charger and best customer…
Best portable charger and best customer service ✨✨✨

Resposta da SnapWireless
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