SnapWireless Avaliações 

210
•
O TrustScore é 4.5 de um total de 5

4,4

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

My power bank ordered a few months ago had faulty wire and I reached out to customer service to enquire about a new one under warranty. Niko handled my case and had great customer service. Everything... Ver mais

Avaliado com 5 de um total de 5 estrelas

This company is all class with great products and fabulous customer service. I have purchased multiple portable travel/ everyday chargers for all of my family and friends are now buying them. I had a... Ver mais

Avaliado com 1 de um total de 5 estrelas

Product received is faulty does not work Sent photos and a video they have said I need to pay the cost of the return of a faulty item and when I questioned this I have had no response 🤷‍♀️ really wa... Ver mais

Avaliado com 5 de um total de 5 estrelas

I have always loved SnapWireless as a company especially because of those short videos explaining the contruction which makes it very relatable and real. I bought the PowerDock 2 - 4 in 1 Charging Doc... Ver mais

Detalhes da empresa

Verified business

Trustpilot has verified this business is registered with its local government. We’ve confirmed it maintains an online presence and shows no matches on warning or sanction lists.

Government registration: 37620327086

  1. Empresa de Eletrônicos

Escrito pela empresa

Here to #poweryourjourney


Informações de contato

4,4

Excelente

O TrustScore é 4.5 de um total de 5

210 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 62% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,4

Todas as avaliações

(210)

157 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Highly recommended

I’ve purchased and used thousands of their products over the years, and my overall experience has remained absolutely awesome.

While some products have occasionally needed warranty replacements, their products have consistently proven to be reliable, innovative, and impressive. They continue to introduce new features that genuinely amaze their customers.

A big thank you to Sera, Niko, Anthony, and Gail for always being so helpful and supportive whenever I needed assistance. Your great customer service really makes a difference.

Still a very reliable brand, and I would definitely recommend their products to others! ⭐️⭐️⭐️⭐️⭐️

21 de agosto de 2026
Avaliação não solicitada
logotipo da SnapWireless

Resposta da SnapWireless

Hi Jen, thanks so much for your amazing review and continued support over the years. It means a lot to hear you’ve had such a great overall experience with our products and team.
I’m sorry there have been a few times where warranty replacements were needed, but I’m really glad we could get things sorted for you. I’ll be sure to pass your kind words on to Sera, Niko, Anthony, and Gail

Avaliado com 5 de um total de 5 estrelas

I have purchased a few items and love…

I have purchased a few items and love their compact chargers. I had an issue with one of my purchases and the team at snapwireless were amazing and sorted my issue out asap. I highly recommend this company for both their products and support service. I will be purchasing more for kids birthdays and Christmas off them.

20 de agosto de 2026
Avaliação não solicitada
logotipo da SnapWireless

Resposta da SnapWireless

Thanks so much for the love! So happy to hear you’re enjoying the compact chargers. Sorry one of your purchases had a hiccup, but I’m really glad our team could jump on it and get things sorted quickly for you.

We really appreciate the support and the recommendation. Hope the kids love their birthday and Christmas goodies too!

Avaliado com 5 de um total de 5 estrelas

Two year warranty means that we got a…

Two year warranty means that we got a new replacement when ours was faulty. Excellent service and simple process. This is why I have five snap wireless products. A huge fan!

14 de agosto de 2026
Avaliação não solicitada
logotipo da SnapWireless

Resposta da SnapWireless

Thanks so much! Love hearing this. I’m sorry one had a fault, but I’m really glad the warranty process was quick and easy for you.

Five products is amazing! We’re so grateful for the support, and stoked to have you as such a big fan!

Avaliado com 5 de um total de 5 estrelas

Bought a power bank from Snap Wireless…

Bought a power bank from Snap Wireless and it performed great for over a year. Then it started having issues so contacted Snap and they have been wonderful. Niko has been communicating with me and he answers often within minutes and the whole process has been seamless. They are giving me a replacement power bank. Couldn't be happier. Thank you Snap and Niko.

16 de agosto de 2026
Avaliação não solicitada
logotipo da SnapWireless

Resposta da SnapWireless

Hi Lilly, thanks so much for sharing this! I’m sorry your power bank started playing up, but I’m really glad Niko could jump in and make the whole process nice and easy for you.

We really appreciate the kind words and support. Hope you love the replacement unit!

Avaliado com 5 de um total de 5 estrelas

Just ordered a 2nd PowerBase

Just ordered a 2nd PowerBase. Cant live without mine so hubby needs his own. Quality, robust and reliable product. Customer service is outstanding.

16 de agosto de 2026
Avaliação não solicitada
logotipo da SnapWireless

Resposta da SnapWireless

Hi Christie, love this! Sounds like the PowerBase has officially become a household essential.

So glad to hear you’re loving yours, and hopefully hubby loves having his own just as much. Thanks so much for the kind words and support!

Avaliado com 3 de um total de 5 estrelas

Does not meet expectations for price

Unfortunately the charger does not perform as described. It’s fine, but much Cheaper options out there for better or same performance.

I have spoken to the team about the product as I thought it must be faulty however no fault was found and I was informed it is working as expected.

25 de julho de 2026
Avaliação não solicitada
logotipo da SnapWireless

Resposta da SnapWireless

Thanks for taking the time to share your feedback. Sorry to hear the charger didn’t quite meet your expectations.

If you haven’t already, please reach out to our support team so we can check everything is working as it should. We also offer a 60-day happiness guarantee, so we’re happy to help find the best option for you.

Avaliado com 5 de um total de 5 estrelas

Fabulous product, amazing customer service!

Fabulous product, and excellent customer service. Niko was able to organise a replacement when we had an issue with a part seamlessly. Can’t recommend enough!

14 de agosto de 2026
Avaliação não solicitada
logotipo da SnapWireless

Resposta da SnapWireless

Hi Christine, thanks so much! So glad you’re loving the product.
Sorry you had an issue with one of the parts, but I’m really glad Niko could get a replacement sorted smoothly for you. We really appreciate the recommendation!

Avaliado com 5 de um total de 5 estrelas

Customer support beyond expectations

Recently ordered a PowerPack 2, after my first generation PowerPack failed(one of the integral, pivoting US pins broke off). Package shipped from Sydney, arrived in Brisbane the next day, then was lost by Australia Post. Snap were extremely helpful, firstly in engaging with AusPost ( no help from them, didn’t even offer to reimburse for loss) then offering to supply a replacement at no cost. The replacement just arrived (AusPost doing their job, finally). I notice the integral power pins are now fixed, with a slide on US adapter now provided. Should prevent a recurrence of the initial failure.
Thanks to Gail, of the Snap support team. Positive and timely support, and taking ownership of a problem which wasn’t their fault.

14 de agosto de 2026
Avaliação não solicitada
logotipo da SnapWireless

Resposta da SnapWireless

Hi Mark, thanks so much for taking the time to share this. What a journey with that delivery; definitely not the experience anyone wants, but I’m really glad Gail could step in, chase it up, and get a replacement sorted for you.

Great to hear the updated PowerPack Universal 2 design gives you more confidence too. We really appreciate your patience and support, especially with a problem that was outside our control. I’ll pass your thanks on to Gail!

Avaliado com 5 de um total de 5 estrelas

Excellent customer service more power…

Excellent customer service more power to your company wait till I receive my order and will give additional feedback thanks!!!

14 de agosto de 2026
Avaliação não solicitada
logotipo da SnapWireless

Resposta da SnapWireless

Thanks so much! Really appreciate the kind words and support.
We’re excited for you to receive your order, and we’d love to hear what you think once you’ve had a chance to try it out. Thanks again!

Avaliado com 5 de um total de 5 estrelas

Incredible customer service from Gail

I bought the white Snap Wireless Portable Travel Charger around 7 months ago and the lightning charger and wireless charger started to malfunction a bit. Sent an email for help and received a prompt reply from Gail. Gail was incredible, very understanding and fast, asked for address within a day to send a replacement. When I asked if it could be to be sent a black replacement as the white gets a bit dirty easily, he replied yes and confirmed the shipping order within a day! Will definitely buy again from this store, great team, fabulous customer service. Thank you so very much!!!!!

12 de agosto de 2026
Avaliação não solicitada
logotipo da SnapWireless

Resposta da SnapWireless

Thank you so much for the lovely review! I’m sorry your travel charger started having issues, but I’m really glad Gail could jump on it quickly and get a replacement sorted for you.

And yes, black is definitely a bit more forgiving for travel. Really appreciate the kind words and support. We’d love to have you shop with us again!

Avaliado com 5 de um total de 5 estrelas

Travel adaptor 4 in 1 stopped working…

Travel adaptor 4 in 1 stopped working after three months. Quick response from customer service replacement on its way thanks to Nico

12 de agosto de 2026
Avaliação não solicitada
logotipo da SnapWireless

Resposta da SnapWireless

Hi Kerryn,

Thanks so much for the 5-star review. We’re sorry to hear your adaptor stopped working, but glad Nico was able to get a replacement sorted quickly for you. Appreciate your support.

Avaliado com 5 de um total de 5 estrelas

Very helpful

Have had a couple of the Snap batteries ( all of which have been ok ) Had an issue with our last one and got in touch to see if they could help us out and they very quickly responded asking for us to send more visual info on battery, then came back to us saying that they’d replace with a new battery…. Great service … Thanks very much for such an easy experience with replacing old for new !!

12 de agosto de 2026
Avaliação não solicitada
logotipo da SnapWireless

Resposta da SnapWireless

Thanks so much, Simone. We’re glad our team could make the replacement process quick and easy for you. Really appreciate your continued support and the 5-star review.

Avaliado com 5 de um total de 5 estrelas

Charging issues fixed

Charging issues fixed! Bought the latest 4 in 1 charging dock. Seemed like the best solution for a digital nomad. Within a week the battery pack did not charge the phone when docked. A couple of emails were exchanged and a replacement is now on its way. No mucking around and quick response. Loyal customer. Gail was exceptional on the customer service front.

2 de agosto de 2026
Avaliação não solicitada
logotipo da SnapWireless

Resposta da SnapWireless

Thanks so much, Antony. Sorry the battery pack gave you trouble so soon, but we’re glad Gail got it sorted quickly for you. No mucking around is exactly what we aim for. Appreciate you sticking with us.

Avaliado com 5 de um total de 5 estrelas

Absolutely fabulous after sales…

Absolutely fabulous after sales service.
Sent message re a part of the charger I misplaced. Responded within an hour or less.
Organised replacement part at a very reasonable price. So happy as heading overseas in a few weeks.
Great customer service.

10 de agosto de 2026
Avaliação não solicitada
logotipo da SnapWireless

Resposta da SnapWireless

Thanks so much, Angela. Glad we could get back to you quickly and help sort the replacement part before your trip. Hope it makes travelling a little easier.

Avaliado com 5 de um total de 5 estrelas

Quality Products and Services 🙌

Repeat customer here 🙋🏻‍♀️. I have two of the 5in1 charging station and I take it with me when travelling. It’s so convenient with being an apple girly as I have too many things to charge. It comes with a 65W adapter so I also charge my switch 2 with it and it charges quickly. Shipping is quick as I live in Australia where it is based. Tracking is provided and links to your Shop account too.

Customer service is spectacular. Quick to respond and accommodating. I just had a fault with one of the chargers and reached out and thankfully it was covered by warranty. 😋 I’m very happy with the items I’ve purchased so far and love the entire team at SnapWireless. You can genuinely tell they value their buyers and their line of products.

10 de agosto de 2026
Avaliação não solicitada
logotipo da SnapWireless

Resposta da SnapWireless

Thanks so much, Bianca. We love hearing from repeat customers, and we’re so glad the 5in1 has been handy for travel and keeping all the Apple gear charged. Sorry one of them had a fault, but glad we could get it sorted under warranty. Really appreciate the kind words and support.

Avaliado com 1 de um total de 5 estrelas

Useless Travel Charger

I thought the concept of this device was great for traveling. So I bought one, I paid $177.. however the unit itself doesn’t even do a full charge on my iPhone, given the weight, size and cost you would think it would give me multiple devices to charge. My phone was down to 1%, my snap wireless charger was at 90% and it tapped out when my iPhone was 54% charged. My nimble at half the cost and size can do a full iPhone charge plus charge my Iwatch for a week. Waste of money, not worth taking on my trip if it can’t even do half an iPhone charge. I won’t ever buy a product from them again, noticed they had turned their facebook reviews off so wonder how many people have the same issue.

21 de junho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Crazy efficient warranties

Absolutely super efficient with the warranty process... showed a video, explained the issue.. no questions asked and a new one is on the way in less than a few days of converstations... so impressed.. thankyou

6 de agosto de 2026
Avaliação não solicitada
logotipo da SnapWireless

Resposta da SnapWireless

Thanks for sharing this. Glad the video made it easy for us to assess and sort quickly. Thanks for sticking with SNAP

Avaliado com 5 de um total de 5 estrelas

Lost adapter replacement

I contacted SnapWireless as I had lost one of my adapters. I dealt with Gail, and she was exceptional from start to finish. Her communication was prompt and clear, and nothing was too much trouble. Replacement adapter on its way!

5 de agosto de 2026
Avaliação não solicitada
logotipo da SnapWireless

Resposta da SnapWireless

Thanks Gerry. Great to hear Gail was able to help quickly and make the process easy. Appreciate the review.

Avaliado com 5 de um total de 5 estrelas

Well I have a problem with my luggage…

Well I have a problem with my luggage tracker the customer service is excellent so far? I just sent the details and already I have someone on to it. Nothing is fixed yet and it’s within the two years but do far so good

4 de agosto de 2026
Avaliação não solicitada
logotipo da SnapWireless

Resposta da SnapWireless

Thanks Rosetta. Glad our team could get onto this quickly. We’ll review the details you’ve sent through and keep you updated as we work through it. Appreciate you sharing your experience so far.

Avaliado com 5 de um total de 5 estrelas

Best portable charger and best customer…

Best portable charger and best customer service ✨✨✨

30 de julho de 2026
Avaliação não solicitada
logotipo da SnapWireless

Resposta da SnapWireless

Thanks so much! So glad you’re loving your portable charger and had a great experience with our team. We appreciate the support!

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