SodaStream.com Avaliações 418

I was trying to place an order recently & had an issue. I reached out through chat, unfortunately chat wasn't available on a Saturday. Rebecca reached out through email to address & help with my issue. I was able to place my order.

Fast, responsive and reliable customer service!

The agent, Abigail, was terrific! She identified the issue and gave me the solution in less than 5 minutes. I've always gotten great service with Sodastream. I've been using their products for over 15 years now and will continue.

This is one of the finest products I'm using! It saves the environment and you can control the amount of sugar plus chemicals going in your body Lots of mixes are available in the market for it... of you can use your own!

I initially contacted the company that I purchased the SodaStream from and was told to contact SodaStream directly concerning a partially filled cylinder. Once I found the correct place to contact them. I received a response very quickly asking me for additional information. After I provided the information, I received notification that the cylinder was being replaced and when I could expect to receive it. Very satisfied, especially as I didn't know how I could prove that the cylinder hadn't been filled correctly.

Great customer service, very helpful, fast and solve problems quickly

I submitted a request to extend my return date for my empty cartridges due to medical issue and not being able to use the SodaStream. I received a reply quickly and they approved my request and move out my date by 1 month. I truly appreciate their understanding and hopefully that will give him enough time to start using this again and we can return those without being charged.

I’ve had such excellent service from SodaStream. I love having immediate access to soda water without the expense and trash of cans and bottles. Recently CSR Melissa helped me figure out a billing problem after I had to have my debit card replaced. She was so professional and knowledgeable while always being kind and helpful. I’ve been impresssd with every SodaStream employee.

I've had to reach out twice to customer service while I get used to the online ordering vs exchanges at Walmart. Both times I received better service than expected, with borderline outrageously accommodating solutions. 10/10 for me

I do not have enough good things to say about sodastream. I love sparkling water and this purchase and our cylinder subscription has brought expenses and waste from glass bottles and aluminum cans down immensely and the bottles from sodastream keep your drinks fizzy longer!

I recently realized we were getting charged for our cylinders not getting returned even though we put them in the mail. The chat agent helped me quickly and initiated refunds as soon as she recognized my returns were lost in the mail. I appreciate the speedy service and love the cylinder subscription program!

I have had several soda stream machines. I upgrade when new models are issued. I had a customer service issue resolved by Tamara. I would like to compliment her and SodaStream for their excellent customer service. Prompt, professional, and attentive. Great company to purchase from. Thank you.

Sodastream is a great product! Customer service is also exceptional!

I recently placed my first order for supplies and accessories on SodaStream site and received excellent support for updating my invoice with the exact products that I needed. I really appreciate the excellent experience and I will shop again.

I have always received quality customer service from SodaStream. The responses are fast and the solution always fully meets my needs. The team is thorough and kind, and it makes me happy to have purchased from a company that still cares about their customers.

Great customer service, responsive, quick, reasonable.

They've done it again, ripping off consumers with a poorly made product only to find that it is discontinued. When are we get what we pay for with sodastream? Their new dispensers wont take the old cylinders

Excellent customer service! They truly go above an beyond for their clients! Very happy with the CO2 exchange program as well.

Levi the customer service representative helped me with my order which was a little confusing. He was courteous, patient, knowledgable and professional. Working with him, was a much easier and more pleasant experience than Soda Streams AI chat bot.

Sodastream really has some of the best customer service! I received a quick and thorough response. All of my questions were addressed. Thanks!

Nicole was true to her word. She was very helpful and gave great advice. Unlike the girl I spoke with a couple days prior who almost cost me money that I hadn’t expected to still have to pay. Nicole followed up with an email confirming our conversation which the other girl said she would do but didn’t. Nicole was awesome!