The Sofa Company Avaliações 

2.552
O TrustScore é 4.5 de um total de 5

4,7

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Constant contact from customer services informing me of each stage of delivery and checking all was ok. Friendly delivery staff who set up sofa for me. Sofa so comfortable. Although a deeper shade... Ver mais

Avaliado com 5 de um total de 5 estrelas

Delivery was arranged within a few hours of placing the order. The chairs arrived within a couple of days, at the agreed time and as described. The free swatch sample was a very useful service and m... Ver mais

Avaliado com 4 de um total de 5 estrelas

Edited - March 25, we bought this chair as a gift and after a few niggles with delivery the chair has finally been built and really good, super comfortable, great quality and went together really easi... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Very professional and friendly service, arrived on time within two days from order, excellent purchase easy to assemble good quality and price Very happy customer

Detalhes da empresa

  1. Loja de Móveis
  2. Loja de móveis para sala de estar

Informação fornecida por fontes externas variadas

At The Sofa Company we believe in offering quality sofas at the best prices. Our range of leather sofas, fabric sofas, recliners and tub chairs is second to none, and many of our ranges also include corner sofas and sofabeds. We are also committed to giving you all the information you need to make an informed purchase. Over the last few years there has been a great increase in the use of different types of leather, and not all retailers are completely up front about what you are getting. Every product in our store has a detailed description, and we provide a leather guide so you can see at a glance what materials are used. Please also read our comprehensive leather guide for a more in-depth description. And finally our customer service team is second to none and will bend over backwards to help make your order smooth and simple. If you have any questions at all, please give us a call.

Free Delivery on All Products

We specialize in FAST & FREE delivery. We offer FREE next day delivery or a FREE white glove 2 man delivery service.

Everybody hates waiting for things. That's why at the Sofa Company we make sure our products are in stock and available to be delivered next day.

Informações de contato

4,7

Excelente

O TrustScore é 4.5 de um total de 5

3 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,7

Todas as avaliações

(2.552)

82 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

I LOVE my beautiful new sofa

I LOVE my beautiful new sofa. Fantastic quality craftsmanship and looks something that cost three times as much. And the customer service was first rate. If more companies were run like the Sofa Company the world would be a better place ! Have already recommended them to several friends.

24 de outubro de 2024
Avaliado com 5 de um total de 5 estrelas

Satisfied Customer

Very pleased with our new sofa. The leather material is of a good quality and the finish is excellent. It is very comfortable to sit on and looks good with the rest of our furnishings.
On placing the online order we were immediately contacted by customer service, by phone, to confirm the details and it was delivered within the 7 - 10 working days timescale.
Would highly recommend the Sofa company.

15 de outubro de 2024
Avaliado com 5 de um total de 5 estrelas

Sofa Company Review

I spoke to a person and not a robot. There is a phone number and an email address. Not just online only, it has shop. It was an order for a recliner chair. An efficient delivery. One small problem, sorted quickly. I would recommended this company.

10 de outubro de 2024
Avaliado com 1 de um total de 5 estrelas

Terrible experience

Now.. its been a while since I purchased this sofa . Lost a dear friend .and aint been very well . Anyway I purchased a 2 seater recliner sofa (cheap and poorly manufactured) From this company in August.6th . Cut a long story very short ! The sofa wasn't good enough for nearly £600 longevity was an issue for me . On the day of 6th August. When it was delivered I rang the company up and told them I didn't like it .not good enough for the price ...all I got was attitude. Once they got your money . If you buy a sofa .and want to send it back .you have to pay for a van to return it back to them . ( I'm a disabled man .I had to get a 2 seater back in the box. Which the delivery drivers totally destroyed the box) I used ANYVAN company they was terrible.... which was one of there recommendations ' they damaged the sofa on return .so the sofa company DY10 4DX .the reason I put the post code in . Cus there's alot of sofa company's on Internet...so I lost £170 to sofa company which they kept only gave me £380 back . I paid anyvan £60 to anyvan. SO in total I lost £230 just because I didn't like the sofa . No help from sofa company or anyvan. saved for months so I lost alot of money ... terrible experience with this company... never again..do your research. They haven't got a showroom as they claim .its a warehouse...please do your research. Terrible company..I want to put the individual name of the manager. But I won't.... they are based in KIDDERMINSTER... please do you research if you decide to purchase from this sofa company...

6 de agosto de 2024
Avaliação não solicitada
logotipo da The Sofa Company

Resposta da The Sofa Company

Dear Mark,

Thank you for your review. We are sorry to hear that you were not satisfied with your recent experience.

We understand that the recliner you ordered wasn't suitable for your needs, and we apologise for any inconvenience this caused. We did discuss alternative options with you at the time, but ultimately you decided to return the item.

Unfortunately, the courier you chose to return the recliner damaged it in transit. This meant that the item was returned to us in an unsaleable condition and, as a result, a deduction had to be made from your refund in line with our Terms and Conditions. We did provide you with photographs of the damage to assist with any claim you might wish to make against the courier.

For clarity, we use a third-party warehouse for our stock, which is located in the Midlands. The full address and returns information were provided to you at the time of your request.

We aim to provide clear information to all our customers and do not claim to have a showroom.

We are sorry that the outcome was not what you had hoped for and appreciate your feedback.

Many thanks,

Lee Burridge
Customer Service Manager
Sofa Company
01803 500810

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