I was introduced to your Solenco CF8500 in 2021 after 3 weeks in hospital with COVID. It is a sturdy product. I'm waiting for the filters to arrive August to replace mine. I live in Newcastle KZN... Ver mais
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Veja o que dizem as avaliações
Prompt friendly response to request for help with problem on the Solenco bought week earlier(11 June 2026) Couriers collected the Solenco same day. Repairs carried out and Solenco returned by couriers... Ver mais
Ordered the incorrect filters and the sales agent picked it up and confirmed telephonically if the order is indeed correct. Solenco were very helpfull to resolve the issue. Also bought the automat... Ver mais
The people at the company responded quickly to my questions, gave me good advice and was helpful in choosing the right product. The product already arrived and seems of high quality. Currently I have... Ver mais
Detalhes da empresa
Escrito pela empresa
Solenco is a leading provider of award-winning home air treatment solutions, dedicated to enhancing indoor air quality and promoting healthier living environments. Our extensive product range includes top-quality dehumidifiers, air purifiers, evaporative coolers, robot vacuum cleaners, and fans, all designed to meet the diverse needs of our customers in the UK and South Africa. At Solenco, we are committed to sustainability and energy efficiency. Our products are designed to be eco-friendly and cost-effective, providing value to our customers while minimizing environmental impact. We also offer free shipping throughout South Africa and have over 20 years of experience in the industry, ensuring reliable after-sales support. Experience the benefits of improved air quality and home comfort with Solenco's innovative solutions. Visit our website to explore our full range of products and find the perfect fit for your needs.
Informações de contato
África do Sul
- solencostore.com
4,8
Excelente
636 avaliações
Pede aos clientes que avaliem
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Respondeu a 75% das avaliações negativas
Normalmente responde dentro de 24 horas
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Quick delivery
When I placed my order I received immediate confirmation and constant updates of my order. My product was delivered in Pretoria the very next day despite the office being situated in PE, which is very impressive! I will say the instruction manual could use some improvement, but overall I am very happy with their service.
7 de maio de 2026
Not keeping the humidity down
It is a good-looking machine, but takes a whole day (>12 hrs) to reduce the humidity by 10% - and the next day the humidity is right up again to over 70s.
I expected the 2.5 litre reservoir to fill up quite quickly, but it takes about 24 hrs.
We have a 3 bedroom house, but I suspect it is way underpowered for our needs.
6 de maio de 2026
Resposta da Solenco
Thank you for your feedback and for choosing the MeacoDry Arete® 12L.
What you are experiencing is actually quite common when first introducing a dehumidifier into a home, especially during wetter months or in homes where moisture has built up over time. The initial moisture isn’t only in the air, it’s also stored in furniture, curtains, carpets, bedding and even the walls themselves. Because of this, it can take several days of continuous use for the humidity levels to stabilise and begin reducing more noticeably.
The fact that the water tank is collecting water over a 24-hour period is a positive sign that the unit is actively extracting moisture from your home. Once the environment dries out, the dehumidifier will then work more on maintaining the humidity rather than constantly pulling out excess moisture.
For best performance, we recommend:
• Running the unit continuously for the first few days
• Keeping internal doors open where possible
• Closing external windows and doors to prevent humid air re-entering
• Positioning the unit centrally in the home or near the dampest area
The Arete® 12L is designed for typical homes and bedrooms, but larger or particularly damp spaces may naturally take longer initially to bring under control.
If you would like, our support team would also be very happy to help optimise the setup for your specific home and usage conditions.
Great online experience
Great online experience, super speedy delivery and fantastic product arrived.
4 de maio de 2026
product come with clear instructions
Delivery was on time and quick the heater was well packaged and the website description was very clear. overall very pleased with my heater
4 de maio de 2026
All round great service
I have been buying from Solenco in the past and the service and products have always been amazing. I have recently purchase something that I wanted to return and the process was hassle free! Solenco's service is truly magnificent all around. I want to specifically thank Kyle for 10 out of 10 customer service.
29 de abril de 2026
Fast and efficient service
21 de abril de 2026
the only improvement I would suggest is…
the only improvement I would suggest is to communicate more clearly about delivery (it was fast!) and about what heating occurs f=at what setting
17 de abril de 2026
Great customer service from start to…
Great customer service from start to finish! And very happy with my purchase.
28 de abril de 2026
Good product, atrocious delivery service
The product itself and the feedback on when the product would be delivered, was 5 star. However, stars were taken off (wanted to take all off) due to the delivery company RAM couriers. Their lack of following delivery instructions once again, led to a very delayed delivery. We also had to phone them to reiterate what was instructed. I need to order more from Solenco but won't due to RAM couriers.
22 de abril de 2026
Resposta da Solenco
Hi Vanessa,
Thank you for the kind words about the product and our pre-delivery communication, and I'm genuinely sorry the delivery experience let the rest of it down. When instructions aren't followed and you have to chase the courier yourself, that's on us to fix, regardless of which partner is handling the leg.
We've logged reference #8628SW with our logistics team and are taking it up directly with RAM to understand why the delivery instructions weren't actioned, and to make sure it doesn't repeat on future orders to your address.
I'd really like the chance to win you back as a customer. If you'd email me directly at trevor@solenco.co.za, I'll personally make sure your next order is handled end-to-end, with the delivery instructions flagged and a courier option that better suits your location.
Thanks again for the honest feedback, it's the only way we improve.
Trevor
The customer service is excellent
The customer service is excellent. After receiving the wrong product, it was rectified immediately. I recommend buying Solenco products.
22 de abril de 2026
Great product and great service
8 de abril de 2026
Prompt efficient delivery.
16 de abril de 2026
Excellent Service
Easy to order, kept in the loop of the stages in process and delivered promptly
15 de abril de 2026
Good communication.Delivery on time
1 de abril de 2026
Thank you Kyle Finlay for your…
Thank you Kyle Finlay for your exceptional service and support ensuring I get the correct filters for my machine.
27 de março de 2026
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