I was introduced to your Solenco CF8500 in 2021 after 3 weeks in hospital with COVID. It is a sturdy product. I'm waiting for the filters to arrive August to replace mine. I live in Newcastle KZN... Ver mais
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Veja o que dizem as avaliações
Prompt friendly response to request for help with problem on the Solenco bought week earlier(11 June 2026) Couriers collected the Solenco same day. Repairs carried out and Solenco returned by couriers... Ver mais
Ordered the incorrect filters and the sales agent picked it up and confirmed telephonically if the order is indeed correct. Solenco were very helpfull to resolve the issue. Also bought the automat... Ver mais
The people at the company responded quickly to my questions, gave me good advice and was helpful in choosing the right product. The product already arrived and seems of high quality. Currently I have... Ver mais
Detalhes da empresa
Escrito pela empresa
Solenco is a leading provider of award-winning home air treatment solutions, dedicated to enhancing indoor air quality and promoting healthier living environments. Our extensive product range includes top-quality dehumidifiers, air purifiers, evaporative coolers, robot vacuum cleaners, and fans, all designed to meet the diverse needs of our customers in the UK and South Africa. At Solenco, we are committed to sustainability and energy efficiency. Our products are designed to be eco-friendly and cost-effective, providing value to our customers while minimizing environmental impact. We also offer free shipping throughout South Africa and have over 20 years of experience in the industry, ensuring reliable after-sales support. Experience the benefits of improved air quality and home comfort with Solenco's innovative solutions. Visit our website to explore our full range of products and find the perfect fit for your needs.
Informações de contato
África do Sul
- solencostore.com
4,8
Excelente
636 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 75% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I was so impressed with the service I…
I was so impressed with the service I received from Kyle, he went out of his way to send pictures and give me information on the product I wanted. Item arrived in perfect condition and I will definitely purchase from Solenco again. Haven't experienced such good service in a long time.
26 de março de 2026
MeacoDry Arete® Two 12L Dehumidifier / Air Purifier
The order process went smoothly even after we changed our minds on the model we wanted. The staff at Solenco were very friendly and helpful assisting us to make the additional payment. The unit was dispatched very quickly and arrived in good time. We are happy with the unit and it is certainly helping to reduce the excess moisture in the house.
7 de abril de 2026
Pre and post delivery information and…
Pre and post delivery information and updates.
23 de março de 2026
Excellent service throughout the process
Easy check out, smooth comms and updates throughout the process, and order delivered quickly and with care
30 de março de 2026
I have still not received my order
Updated: Order was received on 7 April. Its frustrating as the order was dispatched on the 30th March. I'm more update that nobody communicated with me during the 30th March and 6 April
I have still not received my order. Considering the value of the order I would have also expected some sort of updates and communication as to where my order is, its been more than 7 days. This is really poor service between Solenco and DSV.
30 de março de 2026
Resposta da Solenco
Hi Karind,
We’re really sorry to hear that you haven’t yet received your order, especially given the time that has passed, we completely understand your frustration.
Please rest assured that we are actively in contact with our courier partner, DSV, and are following up urgently to ensure your order is delivered as soon as possible. This level of delay and lack of communication is not the standard we aim to provide, and we are taking this matter up directly with them.
We will continue to monitor this closely and keep you updated until your order is safely delivered.
Thank you for your patience, and again, our sincere apologies for the inconvenience caused.
Kind regards,
The Solenco Team
I have a selection of Solenco products
I have a selection of Solenco products. Extreme quality and excellent service. I would recommend them and definitely buy from them again.
9 de março de 2026
I was constantly kept updated on the…
I was constantly kept updated on the status of the delivery and the item was doubled packed which I appreciated.
16 de março de 2026
Great team to work with....
Great team to work with and quick responses to queries.
2 de março de 2026
seamless order and delivery
23 de fevereiro de 2026
Great customer service and delivery
Excellent customer service and delivery was fast. Enjoying both my air purifier and my combo dehumidifier/air purifier I purchased.
3 de novembro de 2025
Online purchase was easy
Online purchase was easy. Delivery was withiout hassle and delivered as promissed.
9 de março de 2026
Super fast delivery
Super fast delivery. The prodct works great. Makes a difference for my kids with multiple allergies.
23 de fevereiro de 2026
Ordering was easy
Ordering was easy. Chat function on website was prompt. Products are good quality.
5 de março de 2026
Great product
Delivery was quick. Products are as advertised. We are sleeping better and the air quality has improved in our rooms. Sleepmode really works well. Very impressed with the product.
17 de fevereiro de 2026
Online ordering is so smooth and easy
Online ordering is so smooth and easy, no sophistication, just ease. I express delivery is awesome, products was delivered in 24 hours. The products are very good, this is my second purchase
25 de fevereiro de 2026
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