I was introduced to your Solenco CF8500 in 2021 after 3 weeks in hospital with COVID. It is a sturdy product. I'm waiting for the filters to arrive August to replace mine. I live in Newcastle KZN... Ver mais
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Veja o que dizem as avaliações
Prompt friendly response to request for help with problem on the Solenco bought week earlier(11 June 2026) Couriers collected the Solenco same day. Repairs carried out and Solenco returned by couriers... Ver mais
Ordered the incorrect filters and the sales agent picked it up and confirmed telephonically if the order is indeed correct. Solenco were very helpfull to resolve the issue. Also bought the automat... Ver mais
The people at the company responded quickly to my questions, gave me good advice and was helpful in choosing the right product. The product already arrived and seems of high quality. Currently I have... Ver mais
Detalhes da empresa
Escrito pela empresa
Solenco is a leading provider of award-winning home air treatment solutions, dedicated to enhancing indoor air quality and promoting healthier living environments. Our extensive product range includes top-quality dehumidifiers, air purifiers, evaporative coolers, robot vacuum cleaners, and fans, all designed to meet the diverse needs of our customers in the UK and South Africa. At Solenco, we are committed to sustainability and energy efficiency. Our products are designed to be eco-friendly and cost-effective, providing value to our customers while minimizing environmental impact. We also offer free shipping throughout South Africa and have over 20 years of experience in the industry, ensuring reliable after-sales support. Experience the benefits of improved air quality and home comfort with Solenco's innovative solutions. Visit our website to explore our full range of products and find the perfect fit for your needs.
Informações de contato
África do Sul
- solencostore.com
4,8
Excelente
636 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 75% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Very ok good service and speedy delivery
Very ok good service and speedy delivery
11 de fevereiro de 2026
Easy positive experience
From placing the order to receiving my goods, all went smoothly and as expected
9 de fevereiro de 2026
the product is great
the product is great, but the delivery service wasn't . they send e-mails 3 days prior and each day thereafter to confirm the delivery, but then don't deliver and no more contact. I had to call them to ask where the delivery is, once I had called them, the delivery was done in a few hours.
18 de fevereiro de 2026
Resposta da Solenco
Hi Cornelia,
Thank you for your honest feedback, and we’re really glad to hear that you’re happy with the product itself.
We’re genuinely sorry about the frustration caused by the delivery experience. That’s not the standard we aim for. While we work with third-party courier partners, we fully understand that the responsibility ultimately sits with us to ensure clear communication and reliable delivery.
It’s especially concerning that you received multiple confirmation emails but no follow-through or proactive update when the delivery didn’t take place. That’s something we’re addressing directly with the courier to prevent this happening again.
We do appreciate you taking the time to call and bring it to our attention, and we’re pleased the delivery was then completed quickly, but you absolutely shouldn’t have had to chase it up.
If there’s anything further we can assist you with, please don’t hesitate to reach out to us directly. We truly value your support and hope you enjoy your Solenco product for many years to come.
Warm regards,
The Solenco Team
Experienced clean air immediately.
Received product promptly. Thank you. Experienced the clean air almost immediately. Sleeping comfortably again. Not sure what contaminated bedroom but glad it is resolved.
16 de fevereiro de 2026
Timely delivery
Timely delivery, everything arrived in great condition. Looks high quality, quick to set up.
2 de fevereiro de 2026
Excellent service.
Fast shipping, great products and friendly, helpful people. Also was able to find service parts for a product bought years ago. Definitely recommended.
2 de fevereiro de 2026
Great service
13 de fevereiro de 2026
Great turnaround time for my delivery
Great turnaround time for my delivery. I could find the spare I needed for my Floorcleaner. Easy to use site.
11 de fevereiro de 2026
The product is great the sales staff…
The product is great the sales staff helped to guide me on what's necessary for my situation.
27 de janeiro de 2026
Delivered in a day to George!Works like…
Delivered in a day to George!Works like a bomb
9 de fevereiro de 2026
Perfect service
Perfect service. Absolutely no issues. 100% trustworthy and efficient.
4 de fevereiro de 2026
This is what customer service should look and feel like
Quick and seamless process with regular communication status updates on delivery.
3 de fevereiro de 2026
Fast delivery
2 de fevereiro de 2026
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