au debut orthese au top ; puis j ai du avoir une couronne sur molaire ; suite à ca l orthese du haut ne se clipsait plus; mon dentiste m afait un nouveau moulage , et ademande un reajustement , j ai... Ver mais
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Veja o que dizem as avaliações
Aangezien de bovenste beugel de onderste naar achter duwt, heb ik meer last van mijn apneu. Kunt u mij uitleggen hoe dit zou moeten werken voor mij? De oude beugel (ander merk) duwde juist mijn ond... Ver mais
A empresa respondeu
My experience with the Somnomed MRA over more than 7 years now has been very good. I am still using the previous model with the "fins", so not the straps. What is however critical is that every mornin... Ver mais
I was informed by my wife that I had sleep apnea. Three independent sleep studies confirmed that I do have chronic, obstructive sleep apnea. I was prescribed an oral appliance and BiPAP machine, which... Ver mais
A empresa respondeu
Detalhes da empresa
- Fabricante de Equipamentos médicos
- Laboratório de Odontologia
- Fornecedor de Equipamentos médicos
- Fabricante de tecnologia medicinal
- Serviço de Prótese
- Clínica especializada
Sobre SomnoMed
Escrito pela empresa
About SomnoMed
At SomnoMed, we are global company that designs, manufactures, and distributes premium oral appliances for the treatment of Obstructive Sleep Apnea (OSA). Our mission is to revolutionize sleep health by providing innovative, high-quality oral appliances to both patients and healthcare professionals worldwide.
Our Innovative Sleep Apnea Solutions
Our flagship product line is a testament to our commitment to clinical excellence and patient comfort. These custom-made oral devices are FDA-approved, clinically-proven, and designed to provide superior comfort and efficacy. They are tailored to each patient's unique needs, ensuring a perfect fit and optimal treatment outcomes.
Global Reach, Local Impact
With a presence in more than 28 countries, we are proud to be a global leader in our field. However, our impact is felt most strongly at the local level, where our products are improving the lives of thousands of sleep apnea sufferers every day. Our global network of sleep professionals ensures that patients receive the highest standard of care, wherever they are.
Committed to Effectiveness without Compromise
At SomnoMed, we believe in the power of science and innovation. We invest heavily in clinical research and development to ensure our products remain at the forefront of sleep apnea treatment. Our commitment to developing devices that are comfortable and effective has been unwavering, and this dedication sets us apart in the sleep health industry.
Join the SomnoMed Journey
We invite you to join us on our journey and provide valuable feedback to us and patients looking for solutions. We hope this provides a independent testament of the difference we make to apnea patients worldwide.
Informações de contato
Level 3, 20 Clarke St, 2065, Sydney, Austrália
- 1800 445 660
- contactaus@somnomed.com
- somnomed.com
3,2
Bom
178 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
This is not Robert it’s Jeffrey Rosenblum
This is not Robert. This is Jeffrey Rosenblum. And I’ve been using it since 2021 the problem is that I don’t belong to Kiser anymore. And my doctor won’t even help.
It’s terrible. I love this appliance. I wish they would listen to me, but they don’t and that’s your problem.
2 de abril de 2025
The device changed my bite permanently
The device changed my bite permanently. I now have a terrible underbite. Previously had a beautiful bite thanks to money my parents spent on braces. No doctor or dentist warned me this might happen.
1 de janeiro de 2025
Resposta da SomnoMed
Hi Susan,
Thank you for sharing your feedback. We strongly recommend consulting a qualified dental sleep professional to evaluate your bite and provide guidance. If you need help finding one in your area, our team can assist. Please reach out to support@somnomed.com for direct support.
Sincerely,
The SomnoMed Team
About ten years I got my SomnoMed
About ten years I got my SomnoMed. Three time I had to have it repaired. Once the top half broke in half the other 2 one of the small pins that lock the lower half broke. Then about mid May the pin broke again. The dentist that I had retired and I took it to his old office. They after forgetting to send it finally got it to the lab. A month went by and no unit it usually took a week. Finally I got to talk to my old drntist he told me that he had spoken to the lab and they said it couldn't be repaired. A week later the dentist office called and said it could be if I got new impressions made. I found a new dentist and then it got stupid. First they couldn't get anyone at the lab to answer the phone or email. I finally after calling several times got a call from the lab that I missed. I called that number and they gave me a number with an extension that worked. Then I had to go in after months had gone by and have a bite impression done. After a month I had given up on ever seeing my unit but it showed up. It was a completely new one and after a little fitting I have been using it. During this I called the customer service maybe 50 times and got a message that no one was available and have left messages no call back. I sent an email to them and no answer. So this is kind of long but it also took almost a year and I was told it would be $135.00 to repair and they billed 3 times that It should have been free it was there screw up that caused me to wait 10 months. The product is the best of its kind but the lab sucks.
10 de abril de 2025
Resposta da SomnoMed
Hi Glen,
Thank you for sharing your experience. We’re so glad to hear that your device has been helpful.
For any outstanding questions about the repair process or billing, please reach out to our team directly at support@somnomed.com, and we’ll make sure it’s reviewed promptly.
Sincerely,
The SomnoMed Team
I have been using the Somnomed device…
I have been using the Somnomed device for 2 years now, the episodes of sleep apnea have been reduced by more than 50% and snoring has been reduced a lot
17 de abril de 2025
Resposta da SomnoMed
Thank you for sharing your experience - we're so glad to learn that your SomnoMed device has made such a noticeable difference in your health. It's always rewarding to know our devices are helping to improve both sleep quality and overall well-being.
Wishing you continued restful nights ahead!
Sincerely,
The SomnoMed Team
I have been using a SomnoMed device…
I have been using a SomnoMed device since 2007. I am CPAP intolerant, and this device has literally saved my life. I recently acquired a new device to replace one that I had gotten in 2013. The only reason I had to replace the old device was that my dentist damaged it while trying to adapt it to an implant. (never get dental work from a dentist that doesn't support your device) This latest device is the best I have had yet, it is quite comfortable, easy to maintain and my quality of sleep is better than ever.
10 de abril de 2025
Resposta da SomnoMed
Hi Michael,
Thank you so much for sharing your experience. We're so pleased to learn that your device has made such a meaningful impact on your life and sleep quality! Wishing you many more restful nights ahead.
Sincerely,
The SomnoMed Team
Life saving
Life saving. I used a CPAP machine many years ago and couldn’t get used to having a vacuum cleaner snorkel mask stuck to my face. Since then I have been trying to manage things by lying on my side, avoiding alcohol, etc. It didn’t work and it stressed me out knowing I was shortening my life span as a result. My wife (who was getting barely more sleep than I was) researched so many options that failed and I can tell you that nothing has come close to helping as much as the SomnoMed device. Now, if I’m tired and/or have had a few drinks my wife confirms the worst that I sound like is just regular gentle snoring. Otherwise, I barely make a sound at night. I really can’t believe how successful this has been after all this time. I was originally told by the specialist about 12-13 years ago to only use CPAP because the mouth splint was a waste of time and money. I wish I had at least tried it
12 de fevereiro de 2025
Avaliação não solicitada
Resposta da SomnoMed
Thank you for sharing your incredible experience! We're delighted to hear that the SomnoMed device has made such a positive impact on your life and sleep quality. It's wonderful that your snoring has reduced to gentle snoring or none at all, and that both you and your wife are getting better sleep.
Your story is truly inspiring, especially after trying various methods and struggling with CPAP. We're glad that our custom-made device has provided the solution you needed. If you have any questions or need further assistance, please don't hesitate to reach out to our support team. We're here to help you continue enjoying restful nights!
Your SomnoMed ANZ Team
My experience has been awful
My experience has been awful. I tried to adjust to the device, however that has proved to be impossible. I barely sleep with. It also caused severe jaw pain. After 3 weeks of trying to sleep with it, the jaw pain amd lack of sleep were so severe that I had to stop using it. I had the best sleep of my life the night i stopped using it. Don't waste your time.
15 de abril de 2025
Avaliação não solicitada
Resposta da SomnoMed
Hi Steve,
Thank you for sharing your experience. We recommend consulting your dentist, as they can assess your device and make any necessary adjustments to enhance your comfort. If you need assistance finding a new provider in your area, please reach out to us directly at support@somnomed.com—we’re happy to help!
Sincerely,
The SomnoMed Team
Effective cleaning agent!
10 de abril de 2025
Resposta da SomnoMed
Hi Donald,
If you're referring to our SomTabs, we're very happy to hear that they're working well as an effective cleaning agent for your device.
Wishing you many restful nights ahead,
The SomnoMed Team
It stopped me from snoring and allowed me to breathe freely.
It stopped me fromsnoring
10 de abril de 2025
Resposta da SomnoMed
Hi John,
That’s great to hear! Thank you for sharing your experience. We're glad your SomnoMed device is helping you breathe more freely and reduce snoring.
Wishing you many more restful nights ahead!
Sincerely,
The SomnoMed Team
After years of using it
After years of using it, and it did make a difference, I have had 2 of the "fangs, tabs or whatever they call them break.
Before I could just go in and get replacements, since they are readily available, now they want me to set up an appointment just to get them.
I do not need to set up an appointment for what I know is working, and the solution to the problem
Very hard company to get ahold of anyone that can solve this simple problem.
10 de abril de 2025
Resposta da SomnoMed
Hi John,
We appreciate you sharing your experience. We’re sorry to hear you've had difficulty connecting with us, and we want to make sure you get the support you need. Please reach out to us directly at support@somnomed.com, and our team will assist you promptly.
Sincerely,
The SomnoMed Team
Didn't work for me
Tried over a couple of months. My husband said it didn't make a difference. Plus very large in my small mouth so I gave it up.
10 de abril de 2025
Resposta da SomnoMed
Hi Deb,
We appreciate you sharing your experience. We recommend speaking with your dentist, as they can assess device fit and help address any concerns. If you need assistance finding another provider in your area, please reach out to us directly at support@somnomed.com.
Sincerely,
The SomnoMed Team
patient
ive waited to get a response for in network providers no response within a week
10 de abril de 2025
Resposta da SomnoMed
We appreciate you sharing your experience. We’re sorry to hear you've had difficulty connecting with us, and we want to make sure you get the support you need. Please reach out to us directly at support@somnomed.com, and our team will assist you promptly.
Sincerely,
The SomnoMed Team
I have an Avant L mouth guard
I have an Avant L mouth guard. I’ve been using it for 3 months. I’m struggling with fitting the mouth guard into my mouth so that my mouth can remain closed. I’m wondering if it’s too big.
I want to breathe through my nose to but the devise and strap are so big that it’s hard to close my mouth. I’m using strap no 3 and don’t want to go higher as this will move my jaw too far forward.
I’m not sure if my sleep is improving- it’s still erratic but my mouth being uncomfortable is not helping and I’m also dribbling excessive. My dentist told me to adjust the strap size but that is not helping.
Could you please respond. I want this to help as I’ve Outlaid a considerable amount of money and spent hours so far.
8 de abril de 2025
Avaliação não solicitada
Resposta da SomnoMed
Thank you for sharing your experience with us, and we’re sorry to hear you’re having difficulty with your oral appliance. We completely understand how frustrating this must be, especially after investing time and money into the device. We’d love to help you get it properly adjusted so you can experience the full benefits.
We recommend reaching out to our customer support team directly: contactaus@somnomed.com, as they can assist with a more personalised troubleshooting process. We're committed to helping you get the most out of your device.
Looking forward to assisting you further!
Your SomnoMed ANZ Team
Results unclear after 3 months
After 3 months, it is still unclear how much the splint is working, as I am often still quite tired during the day. Perhaps not so exhausted on waking. I grind my teeth, so, even with the 6 mm strap, I feel an overwhelming urge to move my jaw back to its normal position. It is unclear what happens when I am asleep. Only a further sleep study will clarify whether the splint is helping me get a better night’s sleep.
2 de abril de 2025
Avaliação não solicitada
Resposta da SomnoMed
Thank you for sharing your experience. We understand that adjusting to a new oral appliance can take time, and it's important to ensure it's providing the best possible results for you. Since you're still experiencing daytime tiredness, a follow-up sleep study could indeed provide more clarity. We also recommend discussing your experience with your healthcare provider or dentist, as they may be able to adjust the fit to improve your comfort and effectiveness.
If there's anything we can do to support you, please don’t hesitate to reach out. Your feedback is valuable, and we’re here to help! Your SomnoMed ANZ Team
Resposta da SomnoMed
Thank you for your review! We're glad to hear you had a good experience. If there's anything we can do to make it even better next time, we'd love to know!
Your SomnoMed ANZ Team
Worst Customer Service
Customer Service is the worst They never call back If you need support, look elsewhere
8 de março de 2025
Resposta da SomnoMed
We appreciate you sharing your experience. We’re sorry to hear you've had difficulty connecting with us, and we want to make sure you get the support you need. Please reach out to us directly at support@somnomed.com, and our team will assist you promptly.
Sincerely,
The SomnoMed Team
Able to meet my difficult travel…
Able to meet my difficult travel schedule in a city I didn’t receive my previous devices in.
24 de setembro de 2024
Resposta da SomnoMed
We're glad to hear you were able to get the support you needed, even while traveling. If you ever need further assistance, feel free to reach out to us. Safe travels!
Sincerely,
The SomnoMed Team
I’ve had the snore guard mouth piece causing chipped teeth after wearing for multiple years
I’ve had the snore guard mouth piece for several years. Recently my jaw has been out of alignment due to my jaw being pushed forward which has caused a few chipped teeth. The device has worked at the cost of my jaw becoming out of line. My molars do not touch anymore and my bottom teeth hit the bottom of my front teeth causing chips in my teeth.
What can you do to help resolve this issue. I would appreciate a response.
8 de março de 2025
Resposta da SomnoMed
Dear Mr McGloin, thank you for the feedback on your device. SomnoMed's Global Director of Quality is reaching out to you directly to follow up on the issues outlined in your email.
Sincerely,
SomnoMed Team.
A déplorer le manque de…
A déplorer le manque de professionnalisme.
10 de março de 2025
Avaliação não solicitada
Resposta da SomnoMed
Chère Mme Fontanilles,
Nous avons bien pris connaissance de votre message et sommes navrés d'apprendre que vous n'avez pas été pleinement satisfaite.
Nous supposons que votre mécontentement est lié à l'encaissement de votre chèque, et nous souhaitons vous apporter quelques précisions à ce sujet. Par principe, nous respectons un délai de 5 semaines après la date de facturation et l'envoi de l'orthèse à votre praticien avant de procéder à l'encaissement du paiement. Ce délai vise à vous permettre de gérer votre remboursement auprès de votre caisse d'assurance maladie avant d'être débitée.
Toutefois, ne connaissant pas la date exacte de votre rendez-vous avec votre médecin poseur, nous ignorons que ce délai pourrait être insuffisant dans votre cas. En cas de décalage entre l'envoi de l'orthèse et votre rendez-vous, vous ou votre médecin pouvez nous contacter afin de demander un rapport de l'encaissement.
Nous sommes désolés pour ce désagrément et restons bien entendu à votre disposition pour toute question ou demande complémentaire. N'hésitez pas à nous contacter, nous serons ravis de vous aider.
Cordialement.
New design not working well at all.
New design not working well at all.
Bottom plate comes off my teeth.
8 de março de 2025
Resposta da SomnoMed
Thank you for your review. We're sorry to hear that you're experiencing issues with your device. Proper fit is essential for comfort and effectiveness, so we recommend visiting your dentist for an adjustment. They can ensure the bottom plate fits securely and functions as intended. If you have any further concerns, please feel free to reach out to us!
Your SomnoMed ANZ Team
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