EarBuds are useless for spectacle wearers Hence, agreed 70% partial refund on July 14 (return too expensive) and waiting for it since then claiming PayPal issues?!?! Dealing only wit... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
While using the sonabuds at a Vietnamese church service, they worked good for short sentences but unfortunately for longer sermon sentences they would skip that sentence without translation to the n... Ver mais
The customer service department is outstanding. Russel was very understanding and helpful in aiding me with the return process. The product did not fit my needs, as within large crowds, the translat... Ver mais
A empresa respondeu
I received my order by delivery on Tuesday 1/9/26. When opening the package I found there were 3 items instead of 1 item that I had ordered. I checked my bank details and found that I was bil... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
SonaBuds are smart translation earbuds designed to make conversations across languages simple and natural. Powered by advanced real-time translation technology, they support communication in more than 140 languages, helping people connect with ease while traveling, working internationally, or interacting with diverse communities. One of the standout features of SonaBuds is their offline functionality. Translations work even without Wi-Fi, mobile data, or ongoing subscriptions, making them a practical solution for travel, business meetings, or everyday situations where internet access may be limited. A one-time purchase provides continuous access without recurring fees. Using AI-driven translation technology, SonaBuds enable fast, two-way communication, allowing both sides of a conversation to understand each other more naturally. The earbuds also deliver high-quality stereo sound and noise reduction, helping ensure clear audio during conversations. SonaBuds are easy to set up and can sync with a mobile app when needed, offering added flexibility while remaining simple to use. Compact and portable, they provide a convenient solution for reducing language barriers and helping users communicate more confidently wherever they go.
Informações de contato
Estados Unidos
- support@sonabuds.com
- sonabuds.com
3,6
Bom
28 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 57% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Man wird wichtig genommen
Ich konnte mein Problem gut anbringen.
23 de julho de 2026
Avaliação não solicitada
I thought it took too long to receive…
I thought it took too long to receive the item and I made a mistake and ordered 2 epicoolers and I only need one so I would like to return one and get a refund
Many thanks
28 de julho de 2026
Avaliação não solicitada
Resposta da SonaBuds
Hello Jane,
Thank you for letting us know about this.
Based on the information provided, it appears your comments may be relate to a different product than SonaBuds. We would like to look into this further and help clarify the situation.
A member of our support team has been assigned to review your case and will be in touch with you shortly.
Please check your email for our further communication.
Warm regards,
Ava from SonaBuds
Absolute horror
Absolute horror. CS replying slow, usually takes over a week or two. Ordered my sonabuds 17 June, now is 27 July and still have not received them. CS keeps asking me to wait 7 days and if not received contact them again. This is now second time I've been asked that. I'm just guessing how many more 7 days I will be asked to wait lol. Waist of time and money. I am not expecting to receive my order anymore. Just waisted my money and time.
27 de julho de 2026
Avaliação não solicitada
Resposta da SonaBuds
Hello Ingrida,
Thank you for sharing your feedback.
Order processing and standard delivery times may be longer during periods of high demand. We continue to prioritize getting orders shipped as quickly as possible.
We'd appreciate the opportunity to review your order status and provide an update. We have located your order in our system, and to ensure your case receives prompt attention, a dedicated member of our support team has been assigned to review it in detail and assist you directly.
Please keep an eye on your inbox for further updates.
Kind regards,
Ava from SonaBuds
Return process not clearly explained.
First representative listened to description of issue and understood my request. Instructions for the return process were not clear.
Contacted customer service twice more for clarification and representative became sarcastic and rude.
25 de julho de 2026
Avaliação não solicitada
Resposta da SonaBuds
Hello Rich,
Thank you for bringing this to our attention.
We would like the opportunity to review your previous communication with our team in more detail. A member of our support team has been assigned to your case and will reach out to you directly to continue assisting you.
Please keep an eye on your inbox for our message.
Best regards,
Ava from SonaBuds
BEWARE SCAM
BEWARE SCAM - Extra items charged to my card, charged in USD which was not shown on the price. Tried cancelling order but told it was processed already….. within an hour. 12 days later no tracking # or confirmation of my parcel being shipped. Customer service just lie saying they will follow up or help but nothing is done. IF YOU WANT TO THROW YOUR MONEY AWAY USE THESE GUYS
24 de junho de 2026
Avaliação não solicitada
The customer service will not give me…
The customer service will not give me an address to return items and get a refund. Package came with no indication or markings this came from sonabuds and no indication these generic ear buds are in any way translating earbuds.once i finally got return address and sent items back at my cost still can't get them to refund. Item was not ever taken out of original packaging. Keep being told it's being done and it obviously isn't.
26 de maio de 2026
Avaliação não solicitada
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