Hallo, ein Fehler meinerseits in der Anschrift wurde im Handumdrehen von dem Kundenservice berichtigt. Kaum, dass ich meinen Fehler gemeldet hatte wurde sich der Sache angenommen und geändert. Ic... Ver mais
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Veja o que dizem as avaliações
Abzocke beim Widerruf, 15 Minuten nach Bestellung war eine Stornierung nicht mehr möglich (?!!!?), weil Ware schon versandt war???? Statt angegebenen 49,90 Preis plötzlich auf 89,90 gestiegen PLUS nie... Ver mais
A empresa respondeu
Purchased 2 x EarBuds. Gave credit card details and was then asked if I wanted lifetime warranty and as the cell to say no thanks was so small I accidentally pressed yes. The same applied with the 4 a... Ver mais
Delivery time was average so I dont understand the reasoning to pay for expedited delivery. Customer care was very helpful and prompt responding. I bought these as a surprise for my daughter and new b... Ver mais
Detalhes da empresa
Escrito pela empresa
SonaBuds are smart translation earbuds designed to make conversations across languages simple and natural. Using advanced real time translation technology, they support communication in more than 140 languages, helping people connect easily while traveling, working internationally, or interacting with diverse communities. One of the key advantages of SonaBuds is offline functionality. Translation works even without Wi Fi, mobile data, or ongoing subscriptions, making them a practical solution for travel, meetings, or everyday situations where internet access may be limited. A one time purchase provides continuous use without recurring fees. Powered by AI driven translation technology, SonaBuds deliver fast two way communication so both sides of a conversation can understand each other more smoothly. The earbuds also provide quality stereo sound and noise reduction, helping maintain clear audio during conversations. SonaBuds are easy to set up and can sync with a mobile app when needed, offering flexibility while remaining simple to use. Compact and portable, they provide a convenient communication tool for people looking to reduce language barriers and communicate more confidently wherever they go.
Informações de contato
3,9
Muito Bom
128 avaliações
Respondeu a 88% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I don't think these will work
I don't think these will work. I am waiting to hear how to return.
15 de abril de 2026
Avaliação não solicitada
eine schnelle Bearbeitung und…
Eine schnelle Bearbeitung und Stornierung der Rechnung
18 de abril de 2026
Avaliação não solicitada
So far so good
19 de abril de 2026
Avaliação não solicitada
I did not confirm my order yet was billed
I did not confirm my order as I did not see what the costs were, also i thought it was an australian website as it showed AU in the website address bar, given I couldn't see the cost to me in NZ dollars I left the website without confirming anything, but then see the payment went through paypal, not only was it US dollars that cost me 2.55 per dollar but they had the nerve to charge an extended warranty figure I never saw the costs involved until I received the receipt from paypal. I had assumed the order didn't go through but it had, I immediately requested a refund and was refused.
20 de abril de 2026
Avaliação não solicitada
Hallo Miteinander, tippe auf Betrugsmasche !
Hallo Miteinander, ich bin leider auch auf diese Firma und ihre unlauteren Geschäfte reingefallen.
Habe ein paar Sonabuds Translater bestellt und vier Paar wurden über PayPal abgerechnet. Wie bei anderen Fällen war eine sofortige Stornierung nicht mehr möglich, bekam aber den Hinweis der 30tägigen Rückgabemöglichkeit. Da ich nach dem Test eines Paares unzufrieden war wollte ich alle vier Paar zurücksenden. In 6 E-Mails habe ich auf das versprochene Rückgaberecht und auf die Rücksendeadresse gefordert, aber nichts da. Es wurden mir Preisnachlässe von 25/45 und sogar 70% angeboten, aber ich wollte Alle zurücksenden (habe
leider nur zwei Ohren)!
Eine Rücksendeadresse habe ich bekommen, allerdings erst vier Tage nach der Rückgabefrist. Somit bestand nie die Möglichkeit einer fristgerechten Rücksendung. Tolles Geschäftsprinzip !!!!!!
In der Hoffnung man hätte diesen "Fehler" eingesehen, habe ich die Ware darauf sofort abgesendet.
Im darauf folgenden E-Mail Verkehr wurde ich immer wieder auf die zu späte Rückgabe verwiesen.
Stets die gleiche vorgefertigte Antwort, vermutlich KI.
Last euch bloß nicht auf diese Firma ein !!!!!
Vier Paar Sonabuds Translater und 358,95 weg.
Danke Sonabuds
19 de abril de 2026
Avaliação não solicitada
Giving online order experience only
Pretty easy to do, asked for priority shipping let's see what happens
19 de abril de 2026
Avaliação não solicitada
I could not hear people well
I could not hear people well, and they could not hear me well they could hear everybody in the background
16 de abril de 2026
Avaliação não solicitada
Excellent response time and friendly…
Excellent response time and friendly service very helpful & professional
17 de abril de 2026
Avaliação não solicitada
Übersetzungs Kopfhörer
Die Kopfhörer sind in der Übersetzung zu langsam.
15 de abril de 2026
Avaliação não solicitada
He was very personable
15 de abril de 2026
Avaliação não solicitada
Tedious return process
14 de abril de 2026
Avaliação não solicitada
Resposta de SonaBuds
Hello there,
Thank you for your feedback.
To keep things flexible, we offer a few return and refund options and this allows you to choose the option that best fits your situation.
We want to ensure that you have the support you need. As we could not locate your order based on this review alone, we have sent you a separate request for further information.
Please check your email inbox for our message whenever you have a moment.
Let's keep in touch,
Gabrielle from SonaBuds
Automatic replies to queries which did…
Automatic replies to queries which did not address the query
15 de abril de 2026
Avaliação não solicitada
Resposta de SonaBuds
Hello Peter,
Thank you for sharing your experience.
Our goal is to provide clear, timely, and effective support, and we’d like the opportunity to make it right. Your case has been escalated to our support team, and an agent will be in touch shortly to discuss the next steps with you.
Please keep an eye on your inbox for our follow-up.
Kind regards,
Gabrielle from SonaBuds
These are well know scammers
These are well know scammers! The reviews are fake and it is very difficult to obtain a refund.
First they charged me twice - then they say they delivered to an address - but it was not mine! No response. After months of trying... still NO REFUND!
8 de janeiro de 2026
Avaliação não solicitada
Resposta de SonaBuds
Hello there,
Thank you for bringing this to our attention.
We want to clarify that we are a legitimate business. We ship real orders, and we have a clear return and refund policy in place. We encourage all customers to share their feedback with us, positive or negative, so we can improve. We comply with the platform’s review guidelines, ensuring that all feedback on our profile is authentic and reliable.
We want to learn more what happened with your SonaBuds order. As we could not locate your order based on this review alone, we have sent you a separate request for further information.
Please make sure to check your email inbox for our message whenever you have a moment.
Let's keep in touch,
Gabrielle from SonaBuds
betrügerische Absichten
Ich habe zwei Kopfhörer mehr bekommen als ich wollte, jetzt muss ich die auf eigene Kosten zurück senden! Habe schon mehrfach die Annahme verweigert. Achtung Betrug
29 de março de 2026
Avaliação não solicitada
Resposta de SonaBuds
Hallo Mark,
vielen Dank für Ihr Feedback.
Wir möchten klarstellen, dass wir ein seriöses Unternehmen sind. Wir versenden tatsächliche Bestellungen und haben klare Rückgabe- und Erstattungsbedingungen.
Wir möchten sicherstellen, dass Sie die benötigte Unterstützung erhalten und helfen Ihnen gerne schnellstmöglich weiter. Da wir Ihre Bestellung anhand Ihrer Bewertung allein nicht finden konnten, haben wir Ihnen eine separate Anfrage mit weiteren Informationen geschickt.
Bitte überprüfen Sie bei Gelegenheit Ihren E-Mail-Posteingang.
Wir bleiben in Kontakt.
Gabrielle von SonaBuds
Die Übersetzungen ins Deutsche waren…
Die Übersetzungen ins Deutsche waren unvollständig und fehlerhaft.
13 de abril de 2026
Avaliação não solicitada
Resposta de SonaBuds
Hallo Ole,
vielen Dank für Ihr Feedback.
Wir legen Wert auf präzise Übersetzungen in allen Bereichen und verbessern uns stetig anhand von Kundenfeedback.
Unsere Aufzeichnungen zeigen, dass Sie uns zwischenzeitlich bezüglich Ihrer SonaBuds-Bestellung kontaktiert haben. Ein Mitarbeiter hat Ihre Anfrage bereits beantwortet.
Sollten Sie weitere Fragen haben, zögern Sie bitte nicht, uns erneut zu kontaktieren.
Mit freundlichen Grüßen,
Gabrielle von SonaBuds
They are quick to respond
13 de abril de 2026
Avaliação não solicitada
Customer service was somewhat helpful
Customer service was somewhat helpful
12 de abril de 2026
Avaliação não solicitada
Customer service responded very fast
Customer service responded very fast, and provided solutions to my concerns to my satisfaction.
11 de abril de 2026
Avaliação não solicitada
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