Soren's House Avaliações 

215
O TrustScore é 4 de um total de 5

4,2

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Such a stylish and lovely doll! I bought this as a baby shower gift and they absolutely adored it. A brilliant shopping experience, with super fast shipping too. Chic products, excellent quality and... Ver mais

Avaliado com 2 de um total de 5 estrelas

Expensive and unfortunately not safe in my case. I ordered the Kai Wall Mounted changing table which looked nice and perfect for our awkward room design but there were a few things.. It says it’s comp... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Ordered wallpaper for my baby girls nursery & it’s so beautiful. I’m very pleased with it. Just as advertised, Very straightforward ordering process with no problems with ordering or delivery

Avaliado com 5 de um total de 5 estrelas

Great products,I ordered some small gifts for party bags for my son’s birthday and this was one of the few websites that had things that weren’t made of plastic. They came packaged really well and eve... Ver mais

Detalhes da empresa

  1. Loja de Brinquedos
  2. Loja Infantil

Escrito pela empresa

At Soren's House, we want to take children back to a simple, natural and organic childhood. We want them to be inspired by modern design, by nature and this wonderful world that we live in. To be creative, to be imaginative, to be themselves. But mostl...


Informações de contato

4,2

Muito Bom

O TrustScore é 4 de um total de 5

215 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 48 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,2

Todas as avaliações

(215)

64 avaliações nos últimos 12 meses

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Avaliado com 4 de um total de 5 estrelas

Lovely products

Lovely products. Really pleased with the quality of what I have received. Delivery took about 2-3 weeks longer than stated and no communication to let me know there was a delay. I had to chase. I think if there is a delay the customer should be informed without them having to check out what is going on.

30 de setembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

First time purchase from Soren's House

First time purchase from Soren's House. Items arrived very quickly, beautifully packaged. I hadn't appreciated their mission until i read the card that came with my items. I feel the shop beautifully represents their values and mission. Low/non tox quality items for children. Will happily buy again.

28 de setembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Pretty straightforward experience

I had a pretty straightforward experience with Soren’s House where I placed an order, everything arrived super fast and in a great condition. I don’t have any experience with their customer service. They stock most of our favorite brands so I’ll be a returning customer for sure especially since it’s an independent store with a focus on natural materials and ethical toys.

29 de junho de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

24 weeks…so far…waiting for delivery

Ordered 2 items with expected delivery of around 4 weeks on the 7th February…it has now been 24 weeks and still no sign of delivery. I have emailed/called to no response however they have responded on Instagram saying there is a delay and they will get back to me but still I have heard nothing.
The item is still for sale on their website with suggested delivery of up to 4 weeks which is so unfair to anybody else who orders it if it’s going to take over half a year to arrive!

25 de julho de 2024
Avaliação não solicitada
logotipo da Soren's House

Resposta da Soren's House

Hi Beth,

I can see from your order that you placed an order for 2 x Lorena Canals baskets which were delayed at the manufacture point until June. I can see this was communicated with you via instagram. We have had no emails or voice messages from you on our customer services systems. We have had a delivery date from Kuehne + Nagel for Tuesday 30th July, so these will be with you next week. Apologies again for the delay!

Best wishes,
Sally

Avaliado com 1 de um total de 5 estrelas

Took my money 10 weeks ago and still no delivery...

Placed an order for a very expensive changing table 10 weeks ago and it has not arrived after the company promised that it would be arriving countless times and dragged me along. My baby is now due and I have no changing table. I am starting to wonder if this is a fake company who has now taken my money and won't provide my order. Really disappointed and should have ordered the item directly from the company who makes it instead of using this company which seems like a scam! The worst service and I do not recommend getting anything from them!! I have had to follow up every week instead of them keeping me updated - this is no way to run a business!

1 de julho de 2024
Avaliação não solicitada
logotipo da Soren's House

Resposta da Soren's House

Hi Mishka, as explained to your husband there was some confusion with your delivery. The delivery was requested on Tuesday 25th June, but unfortunately the courier was unable to deliver on that date. We were told that there would be no one available to accept delivery for several weeks which we now know is not the case, so we have rebooked the courier. As explained to Muhammad, the courier will be in contact to organise your delivery tomorrow or Wednesday. Thanks for your patience and apologies again for the confusion.

Best wishes
Sally

Avaliado com 1 de um total de 5 estrelas

I placed an order on 28 April 2024 and…

I placed an order on 28 April 2024 and am yet to receive the order. I have followed up on over 20 occasions and the team have been extremely unhelpful. Stay away from this store at all costs - would not recommend this to anyone

28 de abril de 2024
Avaliação não solicitada
logotipo da Soren's House

Resposta da Soren's House

Hi Muhammad. As explained there was some confusion with your delivery. The delivery was requested on Tuesday 25th June, but unfortunately the courier was unable to deliver on that date. We were told that there would be no one available to accept delivery for several weeks which we now know is not the case, so we have rebooked the courier. As explained, the courier will be in contact to organise your delivery tomorrow or Wednesday. Thanks for your patience and apologies again for the confusion.

Best,
Sally

Avaliado com 1 de um total de 5 estrelas

Placed an order for a roll of wallpaper…

Placed an order for a roll of wallpaper on the 24th March, wasn’t contacted until the 3rd of April to say the paper now wouldn’t be printed until the 26th April but would be delivered at the very latest on the 29th. This wallpaper is for my baby’s room, who is due this week & still yet to arrive, no further communication or dispatch email. Have tried contacting via email & Instagram with no reply so no idea if it’s going to actually arrive at all never mind before the baby arrives. Wouldn’t recommend this company at all, customer service is none existent after they have your money.

24 de março de 2024
Avaliação não solicitada
logotipo da Soren's House

Resposta da Soren's House

Hi Stacey,

Thanks for leaving a review. I can see that you sent an Instagram message yesterday at 16.14pm. We don’t monitor these messages, so I’m sorry that you didn’t get a reply.

We have had an email from you this morning, which has been replied to saying that the wallpaper is on its way.

Apologies again for the delay, we weren’t aware that the wallpaper would be delayed when you placed your order.

Thanks again for leaving us a review, we’ll use your feedback to help us do better in the future.

Best wishes,
Sally
Founder

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