Hands down this is a great company that sell exceptional products, I stumbled across it last year when needing some perforated baking sheets. I have to say they are excellent with just the right amoun... Ver mais
A empresa respondeu
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Veja o que dizem as avaliações
I’ve given this a 2 rating for my experience. I ordered a present for my partner. He only wanted a certain cooking set for his birthday. I ordered it, and got free delivery with Evri. On Saturd... Ver mais
Absolutely love this place. Will definitely order again. Bought lots of different foods I'd not normally find in my local shops...order arrived quickly and everything super well wrapped. Fabbri cherri... Ver mais
I have used Sous Chef now a few times and I will continue to do so. The product is second to none. Really amazing quality. Delivery is prompt and very carefully packed, so nothing can get damaged dur... Ver mais
A empresa respondeu
4,1
Muito Bom
362 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 92% das avaliações negativas
Normalmente responde dentro de 1 semana
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Fantastic first order
tl;dr
Excellent experience with Sous Chef. Wide range of quality kitchenware, fast free next day delivery, well packaged using sustainable materials. I would definitely order from them again.
I recently placed a fairly large order with Sous Chef including Japanese cups and mugs, chopsticks, a Hinoki chopping board and a ceramic honing rod. The range available on the site is excellent, particularly if you are looking for more specialist or Japanese kitchen items that are not always easy to source in the UK.
I ordered at around 8pm and the parcel arrived the very next day via DPD, with free delivery. That level of speed, especially when ordering in the evening, was impressive.
Everything was very well packaged and clearly packed with care. The use of sustainable packaging was also good to see and felt consistent with the brand.
A nice extra touch was a free self branded culinary newspaper included in the box. It is not something you expect, but it adds a bit of personality and makes the overall experience feel more considered rather than just transactional.
Overall a very smooth experience from ordering to delivery. Good product range, fast dispatch, careful packaging and thoughtful presentation. I would happily recommend Sous Chef and will use them again.
10 de fevereiro de 2026
Avaliação não solicitada
Resposta da Sous Chef
Hello Steve,
Thank you so much for your wonderful review! I'm pleased to hear you had such a positive experience with us and that our range of specialist kitchenware, next-day delivery, and sustainable packaging hit the mark.
It’s great to know the extra touches, like the culinary newspaper, added to your experience - our team loves making each order feel thoughtful and personal. We really appreciate you taking the time to share your feedback and recommend us.
We look forward to welcoming you back for your next culinary adventure!
Best wishes,
Lucy
Loyalty scam
Pretty poor company, loyalty clearly isn't rewarded nor valued.
Won't be shopping there nor endorsing them any longer either.
Over the last 5 years I have probably spent more than ten grand with them. Draw you in with "points to redeem" but you can only do so in £25 increments. And those vouchers are only valid for 6 weeks.
You need a degree in IT to figure out what is/isn't a reward.
Clearly the whole loyalty scheme and points thing is rubbish.
Classic bait and switch.
Won't tell you any of this until like me you are over £400+ worth of "rewards" deep that you'd have to spend another few grand redeeming.
All in all it leaves a really sour taste in the mouth.
Ironic as they bill themselves as the go to stop for top chefs.
Clearly not.
30 years in the game and I think 6 using them as a go to resource for so many things I won't shop with them again.
Really sad to see. But don't shop here nor think that your loyalty will be rewarded. Clearly it's a scam.
Avoid them and use amazon or any other resource.
I have stopped recommending them to all customers in my shop now as well.
Be warned!
2 de março de 2026
Avaliação não solicitada
Resposta da Sous Chef
Hello David,
We’re sorry to hear you’ve been frustrated with our loyalty programme – we really value your support over the past five years and the trust you’ve placed in us.
We always aim to make our rewards system clear and straightforward. Full details are available here: https://www.souschef.co.uk/pages/rewards
When claiming a reward, customers are clearly prompted about expiry dates and available options to help make informed choices. Our team has also advised multiple times to explain how the system works and is always happy to assist further.
While we’re unable to combine multiple rewards into a single larger discount, our one-reward-per-order policy is designed to keep the programme fair and consistent for everyone. We’re happy to continue supporting you in making the most of any outstanding rewards and to ensure you fully understand the options available.
We hope this helps clarify things, and please know we are in touch to advise further and assist wherever we can.
Best wishes,
Lucy
I recently sent a couple of thank-you…
I recently sent a couple of thank-you gifts which, for reasons unfathomable, the courier was unable to deliver. I contacted Sous and they responded promptly, dispatching replacement items at no additional cost and resolving what had become a rather vexing situation swiftly, professionally, and without any fuss.
I was equally grateful for their willingness to include a personal gift note at no extra charge - a small but thoughtful gesture that added a genuine sense of care to the experience.
It is rare to come across customer service that feels both efficient and human. The whole process left me feeling valued as a customer rather than simply processed as an order number.
I look forward to ordering my panettone’s from them and, in the meantime, will happily continue browsing their site for delightful finds — from jars of scrumptious chilli sauces to beautifully crafted ramen bowls.
(Order No: 1261364/1261361/1255143)
20 de fevereiro de 2026
Avaliação não solicitada
Resposta da Sous Chef
Thank you so much for taking the time to share your experience - we really appreciate it. It means a lot to hear that we were able to turn a tricky situation around and that the personal touches, like the gift note, made a difference. Your kind words are much appreciated!
We’re looking forward to helping with your panettone order and hope you continue to enjoy discovering more of our products.
Best wishes,
Lucy
Expiration date same as delivery arrived :/
Good quality products, even though they are pricey. I ordered for the first time and among other products I ordered corn tortillas. They arrived today, with an expiration of today....very dissapointed and won't be buying again from them.
25 de fevereiro de 2026
Avaliação não solicitada
Resposta da Sous Chef
Thanks so much for your first order and for your kind words about the quality. I’m so sorry to hear about the corn tortillas arriving with an expiry date of the same day. I completely understand how disappointing that must have been.
That’s definitely not the experience we want for our customers, and we’d love the chance to look into this and put things right. When you have a moment, could you please email us at hello@souschef.co.uk with your order number?
We’ll check this with our team straight away and do our best to sort it for you as quickly as we can.
Best wishes,
Lucy
Great company, can’t recommend enough
These are great I buy ingredients and kitchenware. Always a professional service ( always buying long pepper, about to place an order) can’t recommend enough . Fast dispatch, well packaged ingredients and utensils always arrive in the condition I would expect
5 de fevereiro de 2026
Avaliação não solicitada
Resposta da Sous Chef
Hello Jason,
Thank you so much for your kind words! We’re thrilled to hear you’re happy with both our ingredients and kitchenware. It’s great to know that everything arrives just as expected - it really means a lot to our team.
We can’t wait to get your next order of long pepper out to you! Thanks again for recommending us so highly.
Best wishes,
Lucy
Lost delivery and no response/help
Lost Parcel, Zero Help
My parcel never arrived - Evri has had it as out for delivery for days and I can’t get help from anyone. No response from Sous Chef, no help from the courier, and I’m left with nothing.
I’ve contacted both multiple times.
Really disappointed as used to love Sous Chef but this has been an awful experience so won’t be a returning customer. Still hope I can get a refund.
1/5
Updated rating as issue now resolved- wish I didn’t have to chase in the first place.
5 de fevereiro de 2026
Avaliação não solicitada
Resposta da Sous Chef
Hello Ellie,
We’re so sorry you were let down by the courier! Our friendly team has been in touch to get everything sorted, and we’re glad it’s now resolved. Thanks so much for your patience -we really appreciate you giving us the chance to make it right.
Best wishes,
Lucy
Amazing company
Amazing company! I had a problem and the way they dealt with it is exceptional. I wish all companies were as professional and honest as the Sous Chef. Thank you guys!
31 de janeiro de 2026
Avaliação não solicitada
Resposta da Sous Chef
Hello Iwona,
Thank you so much for your wonderful review! I'm thrilled that we could resolve the issue for you and that our team made a positive impression. We truly appreciate your support and look forward to hearing from you again soon!
Best wishes,
Lucy
Excellent company
Excellent company. Interesting/rare products. Quick delivery and always well packed. Had an issue with an item I’d ordered and the staff were helpful, polite and generous in remedying the problem.
23 de janeiro de 2026
Avaliação não solicitada
Resposta da Sous Chef
Hello M.R,
Thank you so much for your kind words! I'm thrilled to hear you enjoy our products and that our team could help make things right when needed. Your support means a lot to us, and we look forward to delighting you with more unique finds in the future!
Best wishes,
Lucy
What an amazing company
What an amazing company. I needed a ravioli roller and cutter, ordered it on Tuesday and Wednesday it was here. Fantastic quality and a great price. I will use them time and time again.
21 de janeiro de 2026
Avaliação não solicitada
Resposta da Sous Chef
Hello Paul,
Thank you so much for your lovely review! I'm thrilled your ravioli roller and cutter got to you so quickly and that you’re happy with it. We really appreciate your support and look forward to helping you with your future kitchen adventures - we’ll be here whenever you need us!
Best wishes,
Lucy
The Cookut spatula replaced
The spatula I bought with the Wonderful Cookut pan just snapped last year as I was cooking. I had bought it from Sous-Chef. I sent them a mail with pictures. This was a few months ago. They tried to have it replaced through Cookut etc. No success. But Sous-Chef did not just ignore me or quit! No they asked me if I would be happy with a replacement of one of their spatula. Checked it, nice quality etc. was very pleased and accepted. This was last Thursday night, it was sent to me on Friday and received it on the Saturday. Well!! What can I Say? But a big thank you to this great company. I love their products , attitude towards customers . Everything is the same with them. Caring, quality of products and they DO put customers first. Once again, Bravo Sous Chef. See you soon ;-)
17 de janeiro de 2026
Avaliação não solicitada
Resposta da Sous Chef
Hello Anne-Marie,
Thank you so much for your kind words! We’re really glad your replacement spatula arrived quickly and that you’re happy with it. We always aim to put our customers first, and it’s great to hear that our efforts made a difference.
We love hearing that our products and service hit the mark -especially for the little things like a trusty spatula that gets plenty of use in the kitchen! We look forward to welcoming you back soon, and happy cooking!
Best wishes,
Lucy
Fantastic customer service
Bought a 24 piece dinner set ordered as individual items, I was able to choose a Sunday delivery free of charge and it arrived really carefully and thoroughly packaged. One of the bowls was missing (human error, it happens!) so I emailed them as soon as I noticed, not thinking I’d get a reply until Monday. I got an email back straight away and the replacement arrived less than 24 hours later. Really impressed with this company, and the plates are beautiful too! Will definitely order from them again.
11 de janeiro de 2026
Avaliação não solicitada
Resposta da Sous Chef
Hello Elizabeth,
Thank you so much for your kind review!
We’re thrilled to hear you love your dinner set and that it arrived safely. We’re always here to help make things right. We hope you have many wonderful meals using your new set, and we can’t wait to welcome you back for your next order!
Best wishes,
Lucy
Strongly recommended
I've bought from this site for a couple of years now, spending a little over £2k in total betwen 24 orders, including ingredients, cookware, tableware and snacks.
Quality is always extremely high, delivery swift and the customer service excellent. The stuff isn't cheap, but that's because they sell expensive stuff rather than because it's a rip-off - when I see the same items elsewhere it tends to be for a comparable price.
You can definitely buy from here with confidence.
10 de janeiro de 2026
Avaliação não solicitada
Resposta da Sous Chef
Hello Dave,
Wow, thank you so much for your loyalty and for sharing such a thoughtful review! We’re thrilled to hear you’ve enjoyed everything from ingredients to cookware over the years, and that our quality and service have hit the mark. We always aim to offer products that make cooking and entertaining a pleasure, and it’s great to know that comes through.
Happy cooking!
Lucy
Excellent customer service
Excellent customer service, and a great choice of quality products.
8 de janeiro de 2026
Avaliação não solicitada
Resposta da Sous Chef
Hello Lancs,
Thanks so much for your kind words! We’re really glad you’re enjoying our selection and that the quality is hitting the mark. It’s always nice to hear that the ingredients we pick are helping make cooking a bit more enjoyable.
Best wishes,
Lucy
High quality items, quick shipping.
This is a great website and I can highly recommend it! They stock some ingredients that are difficult to get elsewhere and the quality is great. Shipping is quick and efficient - you can't ask for more!
6 de dezembro de 2025
Avaliação não solicitada
Resposta da Sous Chef
Hello Jochen,
Thank you so much for your kind words! We’re delighted you enjoy our range of hard-to-find ingredients and that they’re arriving quickly. It’s always our goal to make cooking a little easier (and tastier!) for our customers, so your recommendation means a lot.
Best wishes,
Lucy
Brilliant service and delivery
I wanted to buy a chef's press for my husband for Christmas, it was sold out everywhere in the UK. Sous Chef had a note on the website saying it hoped to have it back in stock by 18 Dec, so I signed up for an alert when it came back in.
It only became available again on 21 Dec, by which point I had given up hope of getting it delivered before I left home for Christmas. I was very impressed that it arrived on the 23rd - someone had clearly considered the fact that the item would be a Christmas present and made a special effort to get it sent quickly, even though there was no promise of next day delivery on the website. Highly appreciated!
23 de dezembro de 2025
Avaliação não solicitada
Resposta da Sous Chef
Hello Rosie,
Thank you so much for your lovely review! We’re thrilled your chef’s press made it in time and that you felt the extra effort. Our team always tries to go the extra mile, especially around the holidays, so it’s wonderful to hear it made a difference. We hope your husband loves it and that it helps create some fantastic meals!
Best wishes,
Lucy
Amazing exciting and useful items…
Amazing exciting and useful items offered on this website! I have purchased several different things both for me and friends. Service is professional and quality products.
1 de dezembro de 2025
Avaliação não solicitada
Resposta da Sous Chef
Hello Patricia,
Thank you so much for your amazing review! We’re so happy to hear that you’ve enjoyed our products and found them useful for both yourself and your friends. Your kind words about our service truly mean a lot to us.
Happy cooking!
Lucy
Absolutely amazing,less than 24hrs…
Absolutely amazing,less than 24hrs after placing order delivered on time. Brilliant highly recommend.
22 de dezembro de 2025
Avaliação não solicitada
Resposta da Sous Chef
Hello Paul,
Thank you so much for your kind words! We’re thrilled to hear your order arrived so quickly and that you had a great experience. Your recommendation means a lot to us!
Wishing you a happy festive season!
Lucy
Not great
Be aware they use EVRI for their "free delivery". Otherwise, they let you choose other couriers with expensive delivery prices. They don't accept returns of food items if you change your mind, only if they are faulty.
19 de dezembro de 2025
Avaliação não solicitada
Resposta da Sous Chef
Hello Maria,
Thank you for taking the time to leave your feedback. We understand how delivery options and returns matter when ordering online, and we’re sorry if this caused any frustration. To clarify, our free standard delivery via Evri is one option, which is displayed at the end of checkout so you can select it. We also offer other couriers, such as DPD next day delivery, for those who prefer - this is free for orders over £100 to most postcode locations.
Unfortunately, for reasons of hygiene and safety, we can’t accept returns of food, other perishable items, or earrings for pierced ears unless they’re faulty or not as described. We know this can be disappointing, and we’re truly sorry for any inconvenience this causes.
We really appreciate your feedback and will continue to look for ways to make ordering with us as clear, easy, and enjoyable as possible.
Best wishes,
Lucy
Why at Christmas is it sent in a giant…
Why at Christmas is it sent in a giant box with sous chef on the side. Cheers
20 de dezembro de 2025
Avaliação não solicitada
Resposta da Sous Chef
Hello Tim,
Thank you for your feedback. All of our parcels are sent in our beautiful Sous Chef boxes, which we use to help protect the contents and make the unboxing experience special. We hope everything arrived safely, and we apologise for any inconvenience caused by the size of the box.
We hope your recipient enjoys what’s inside! With thousands of unusual ingredients and products, there’s always a little element of surprise.
Thank you again for taking the time to share your thoughts and wishing you a happy festive season!
Lucy
Fantastic customer service!
Fantastic customer service!
20 de dezembro de 2025
Avaliação não solicitada
Resposta da Sous Chef
Hello R Boakes,
Thank you so much for your kind words. We’re really glad we could help and that you had a positive experience with our team. Your feedback means a lot to us, and we truly appreciate your support.
Happy cooking!
Lucy
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