Hands down this is a great company that sell exceptional products, I stumbled across it last year when needing some perforated baking sheets. I have to say they are excellent with just the right amoun... Ver mais
A empresa respondeu
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Veja o que dizem as avaliações
I’ve given this a 2 rating for my experience. I ordered a present for my partner. He only wanted a certain cooking set for his birthday. I ordered it, and got free delivery with Evri. On Saturd... Ver mais
Absolutely love this place. Will definitely order again. Bought lots of different foods I'd not normally find in my local shops...order arrived quickly and everything super well wrapped. Fabbri cherri... Ver mais
I have used Sous Chef now a few times and I will continue to do so. The product is second to none. Really amazing quality. Delivery is prompt and very carefully packed, so nothing can get damaged dur... Ver mais
A empresa respondeu
4,1
Muito Bom
362 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 92% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I ordered from this company 2 times in…
I ordered from this company 2 times in one week
Paid for next day delivery
Waited in as I needed the items for Christmas presents
They never arrived
The products are great but do not rely on them being delivered
20 de dezembro de 2025
Avaliação não solicitada
Resposta da Sous Chef
Hello Mr Hett,
We’re really sorry to hear about your delivery experience, though we’re glad you enjoyed the products themselves!
Thank you so much for your patience while we made sure your order reached you in time for Christmas and followed up closely with the courier to get everything sorted. We’re happy we could resolve this with you directly and hope it made things right.
Wishing you a wonderful festive season!
Lucy
What an amazing company
What an amazing company , when their delivery company failed to deliver the package , they immediately stepped up and replaced it free of charge and shipped the replacement by next day delivery as it was a present. They went above and beyond and top class products as well
16 de dezembro de 2025
Avaliação não solicitada
Resposta da Sous Chef
Thank you so much for taking the time to leave such a wonderful review. We’re truly delighted to hear that you were happy with how the situation was handled and that the replacement arrived in time for the gift.
Customer care is extremely important to us, so it means a great deal to know that our efforts made a difference. We’re also very pleased you’re enjoying the products themselves.
Thank you again for your kind words and support - it really does mean a lot to the whole team.
Best wishes,
Lucy
One of my favourite place for cooking geeks
One of my favourite place online to buy ingredients and various kitchen equipments. As a long-term regular customer, I automatically go to Sous Chef when I need to find new ingredients or top up existing ones, especially those that I can't find in the supermarket. And the few times I've had to deal with the customer service team, it was excellent.
There are times where I wish they had more of a variety for certain kitchen accessories like chef's knives. But the ingredients are what matters to me more.
Great site for the kitchen/cooking geeks out there.
5 de dezembro de 2025
Avaliação não solicitada
Resposta da Sous Chef
Hello Ahmed,
Thank you for taking the time to leave such a detailed review. It’s great to hear that Sous Chef continues to be your go-to for ingredients you can’t easily find elsewhere, and that our customer service has been helpful when you’ve needed it.
We really appreciate your honest feedback on our kitchenware range. If there’s a particular chef’s knife you’re after, feel free to drop us a message - we’d be happy to recommend something or pass your suggestion along to our team.
Thanks again for your continued support, and happy cooking!
Best wishes,
Lucy
Great customer service
Great customer service, emailed me back very quickly and very helpful, thank you
4 de dezembro de 2025
Avaliação não solicitada
Resposta da Sous Chef
Hello Lucy,
Thank you so much for taking the time to leave such a lovely review. We’re delighted to hear that you found our customer service quick and helpful. Your kind words really mean a lot to the team.
Thank you again for your support!
Best wishes,
Lucy
All round good eggs
Super fast delivery and fantastic customer service (when items from their suppliers aren’t up to scratch). Would highly recommend.
16 de outubro de 2025
Avaliação não solicitada
Resposta da Sous Chef
Hello Marcus,
Thank you so much for the fantastic review! We're delighted to hear your order arrived quickly and that you were happy with the service. We always want everything to be just right, so we really appreciate your understanding .
Thanks again for recommending us - it means a lot!
Best wishes,
Lucy
WOW 🤩 What a truly amazing experience…
WOW 🤩 What a truly amazing experience so far. I was led to Sous Chef via a Facebook advert. It kept ‘popping up’ and I kept ‘browsing’ (almost ona daily basis) finally making a list of “goodies” for Christmas. What I immediately loved, was the amazing foodstuff that wasn’t available anywhere else (such as fig & almond wedge for our Christmas Cheeseboard). That isn’t the only thing I ordered … beautiful Italian biscuits, French chocolates and a few other bits & pieces. Yes … it’s not cheap … but I truly get it … the Sous Chef team sourcing amazing things from around the world from small producers - I’m all for that (well done!). My husband and I are so looking forward to sharing the unusual, yet delicious goodies with our family & friends this Christmas. Oh … and I forgot to mention - my order was placed at around 7pm on Thursday, was immediately followed up by emails which were friendly (but not “pushy”) and our beautifully packaged parcel arrived around 4pm the very next day, which quite frankly, is so much quicker that some of the multi-million £ businesses that lots of us buy from (one beginning with “A”, has the last letter of the alphabet in the middle, and ends with an “N”). Finally, I never leave reviews - primarily because the ‘service’ and/or ‘goods’ don’t ’bowl me over’. This company has, wholeheartedly, so much so, that a second review will follow - once we’ve tasted everything! Well done team Sous Chef - I love what your doing. 🌟 🌟 🌟 🌟 🌟
21 de novembro de 2025
Avaliação não solicitada
Resposta da Sous Chef
Hello Sarah,
Thank you so much for your lovely words - you’ve made our day!
We’re thrilled you found some treats that feel a little different and special, and that everything arrived quickly and hassle-free. It’s amazing to hear how excited you and your husband are to share them this Christmas – that’s exactly what we love to hear.
We can’t wait for you to taste everything, and we’re so honoured that you’re even thinking about a second review. Thank you for supporting us and for taking the time to share your experience!
Best wishes,
Lucy
delivery error put right quickly
My parcel was incorrectly delivered by Evri - we could not track it down. Within 48 hours, Souschef took full responsibility and arranged for a fresh order to be delivered by DPD - received with thanks. I was amazed at the response - brilliant!
21 de novembro de 2025
Avaliação não solicitada
Resposta da Sous Chef
Hello Alison,
Thank you so much for sharing your experience! We’re thrilled to hear how impressed you were with the response – it’s wonderful to know you felt supported and looked after. We hope you enjoy every moment with your goodies!
Best wishes,
Lucy
Be careful if you’re buying a gift.
I received an older version of an item that didn’t match the photo on the website (I only found out when my friend unwrapped it at the party), and because it was a gift I wasn’t able to provide a photo afterwards.
After rounds and rounds of conversations, unfortunately, customer service insisted on there were not recent stock of the older versions from their end and without a photographic proof from me, they couldn’t offer any compensation without it; the final decision was, even I've able to provide a photo, 'as discussed', I need to get the gift back from my friend and return it :)
21 de novembro de 2025
Avaliação não solicitada
Resposta da Sous Chef
Oh no! I am sorry to hear that your latest experience did not meet your expectations. I can see that we have double checked our stock and didn't come across the issue you reported. To ensure we can properly investigate and make it right for you, we do often ask for a photo of the product received. That's for a few reasons: to verify the issue, to ensure sure we don't resend the unwanted item again, and also so we can alert our team and the supplier so it doesn't happen again. If your friend is able to send that over, then we can certainly help them get the correct design. Apologies once again for the disappointment.
Best wishes,
Lucy
Ordered at 8:30 PM and received the…
Ordered at 8:30 PM and received the next day at 11am. I was very surprised to receive it so fast, amazing service. Thank you very much.
Cheapest price for the Chef's Press I could find online too.
20 de novembro de 2025
Avaliação não solicitada
Resposta da Sous Chef
Hello Joe,
Wow, thank you so much for your lovely review! We’re thrilled to hear how impressed you were with the speedy delivery and that you found a great price too. It’s wonderful to know your order arrived exactly when you needed it, and we hope you enjoy using your Chef’s Press - it really does help get the perfect sear every time!
Best wishes,
Lucy
Terrible company
Terrible company. I ordered first thing on thursday for next day delivery and paid for that service. Still sat here a week later with no delivery and missed the event i needed it for. The “customer service” is AI and useless. Avoid.
13 de novembro de 2025
Avaliação não solicitada
Resposta da Sous Chef
I’m very sorry to hear about your experience and the frustration this has caused. I would just need a little more information to help resolve this. Please contact me (Lucy) directly at hello@souschef.co.uk
with your order number, and I’ll personally look into this further. While we sometimes use AI to assist with communication, our goal is always to provide timely and helpful responses. I’m sorry to hear it may have missed the mark on this occasion, and I look forward to assisting you!
Best wishes,
Lucy
Excellent service
Excellent service and kind staff which were very helpful.
16 de novembro de 2025
Avaliação não solicitada
Resposta da Sous Chef
Hello Eddison,
Thank you so much for your kind words! We’re thrilled to hear you had a positive experience and that our team could be helpful. Your feedback means a lot to us, and we look forward to assisting you again in the future.
Happy cooking!
Lucy
Exceptional customer service and fantastic products
Excellent customer service follow up, and of course great products!
11 de novembro de 2025
Avaliação não solicitada
Resposta da Sous Chef
Hello Emma,
Thank you very much for your kind words! We’re delighted to hear you were pleased with our customer service and happy with our products. Your support is greatly appreciated, and we hope to continue exceeding your expectations in the future.
Best wishes,
Lucy
I recently bought 4 pizza plates
I recently bought 4 pizza plates! They were absolutely gorgeous! This company have some really lovely and interesting products and great gift ideas and the customer service is excellent. Thank you so much
11 de novembro de 2025
Avaliação não solicitada
Resposta da Sous Chef
Hello Sue,
Thank you so much for your wonderful review! We’re thrilled to hear you love your pizza plates and appreciate our range of products and gift ideas. Your kind words about our customer service mean a lot to us. We’re delighted to have customers like you and hope our products continue to bring joy to your home!
Best wishes,
Lucy
Speedy service and a good price
Speedy service and a good price for the mushroom knife
10 de novembro de 2025
Avaliação não solicitada
Resposta da Sous Chef
Hello Martin,
Thank you very much for your review. We’re delighted to hear you were pleased with the prompt service and good value of your mushroom knife. Your feedback is greatly appreciated and happy cooking!
Best wishes,
Lucy
I recommend!
Was a bit suspicious because the product I order was cheaper than on other website (mocha), but it turned out all fine!
3 de novembro de 2025
Avaliação não solicitada
Resposta da Sous Chef
Hello Marie,
Thank you so much for your review! We’re thrilled to hear everything went well. We always aim to offer great quality at good value, so it’s wonderful to know you’re happy with your order. Enjoy, and we hope to hear from you again soon!
Best wishes,
Lucy
Excellent customer service and luxury products …
I ordered a couple of Christmas Panetonne (which by the way are the best!) and one of the tins was dented. However when I emailed customer service they were so kind and very prompt in sending another as it was a gift. It's so unusual these days to have that personal touch! I would definitely shop with you again! Thanks
4 de novembro de 2025
Avaliação não solicitada
Resposta da Sous Chef
Hello Becks,
Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed the panettone - they truly are something special! We’re also very glad we could quickly put things right. Providing that personal touch is something we care deeply about, so your kind words really mean a lot to us.
We look forward to welcoming you back again!
Best wishes,
Lucy
Great customer service
One of the items arrived damage from transport and it was very quickly resolved. In fact, the email response to my concern was within minutes, very rare these days with notifications often at least 48 hrs etc. Replacement item shipped within the hour.
Great customer service!
31 de outubro de 2025
Avaliação não solicitada
Resposta da Sous Chef
Hello Heike,
Thank you so much for sharing your experience! We’re really glad we could sort this out so quickly - it’s always our goal to make things right, especially when it’s an unexpected hiccup. Your kind words about our service truly mean a lot to the team.
We look forward to delighting you again soon!
Best wishes,
Lucy
Love these guys!
Have ordered before and loved my orders, but their handling of an issue I had recently is why I’m reviewing so highly! Had ordered from them but unfortunately, it hadn’t arrived. They then sent the same order( minus one thing which was out of stock but was refunded)out express delivery to me. They were so kind, quick and helpful during the entire conversation, highly recommend them!
20 de outubro de 2025
Avaliação não solicitada
Resposta da Sous Chef
Hello Lindsay,
Thank you so much for taking the time to share your experience! We’re thrilled to hear you’ve enjoyed your previous orders, and we’re especially glad we could quickly resolve the recent issue for you. We always aim to make things right and it’s wonderful to know our team could help promptly and kindly.
Thank you for recommending us - it truly means a lot!
Best wishes,
Lucy
Order didn’t arrive but they send me a…
Order didn’t arrive but they send me a replacement immediately!! very good customer service
21 de outubro de 2025
Avaliação não solicitada
Resposta da Sous Chef
Hello Grace,
Thank you for your recent order and we’re so glad we could sort this out quickly for you! Your kind words really make our day - we can’t wait to help you discover more culinary treats soon.
Best wishes,
Lucy
Cake dome
I ordered a glass cake dome and the dome arrived with a delay and with the glass being blown faulty on one side, the team at Sous chef were so accommodating that they asked if I could send some photos to take a look at the problem and were so apologetic and offered a refund or replacement without me having to faff on send a bulky glass item back. I was very impressed with their service and patience, certainly a great company!
14 de outubro de 2025
Avaliação não solicitada
Resposta da Sous Chef
Hello Bal & Bambi,
Thank you so much for your lovely feedback! We’re thrilled that, on this occasion, we could make things a little easier and truly appreciate your patience. It’s wonderful to hear our team could address the issue quickly and positively, and your kind words mean a great deal to us.
Best wishes,
Lucy
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