Hands down this is a great company that sell exceptional products, I stumbled across it last year when needing some perforated baking sheets. I have to say they are excellent with just the right amoun... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
I’ve given this a 2 rating for my experience. I ordered a present for my partner. He only wanted a certain cooking set for his birthday. I ordered it, and got free delivery with Evri. On Saturd... Ver mais
Absolutely love this place. Will definitely order again. Bought lots of different foods I'd not normally find in my local shops...order arrived quickly and everything super well wrapped. Fabbri cherri... Ver mais
I have used Sous Chef now a few times and I will continue to do so. The product is second to none. Really amazing quality. Delivery is prompt and very carefully packed, so nothing can get damaged dur... Ver mais
A empresa respondeu
4,1
Muito Bom
362 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 92% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Customer service was very helpful when…
Customer service was very helpful when I accidentally gave the wrong address for an e-voucher. They sorted it quickly to make sure he had it for his birthday. Will definitely shop again.
14 de outubro de 2025
Avaliação não solicitada
Resposta da Sous Chef
Hello Janet,
Thank you for your lovely review! I'm so glad we could help, and we hope your recipient had a wonderful birthday. We also hope they enjoy exploring our website and discovering just the treats they’ve been hoping for.
Best wishes,
Lucy
Customer service is excellent
Customer service is excellent. I love the range of products from Souschef - really unique and great quality. I’ve bought for myself and also gifts over the years and I’ve always been happy with the quality of products and the service.
9 de outubro de 2025
Avaliação não solicitada
Resposta da Sous Chef
Hello Elaine,
Thank you so much for your wonderful feedback! We’re delighted to hear you’ve enjoyed our range of unique products and that both our service and quality have consistently met your expectations. It means a lot that you’ve chosen us for yourself and for gifts over the years - we truly appreciate your continued support!
Best wishes,
Lucy
Order process easy to use
Order process easy to use - website easy to navigate. My order was completed and I was in receipt within less than 24 hours. Item arrived well packaged and looks exactly as described on their website. Haven't opened yet - so cannot comment on the item purchased. Will deal again - Many thanks for such a prompt and excellent customer experience.
3 de outubro de 2025
Avaliação não solicitada
Resposta da Sous Chef
Hello Alyson,
Thank you so much for sharing your experience! We’re thrilled that our website made ordering straightforward and that your item arrived quickly and securely. We hope you enjoy it once you open it, and we can’t wait to welcome you back for more carefully selected kitchen favourites.
Best wishes,
Lucy
Truly great company!
Souschef hasn't changed since I first bought from them many, many years ago. Great products, great service, quick and helpful. My wishlist for Christmas has started already...
30 de setembro de 2025
Avaliação não solicitada
Resposta da Sous Chef
Hello Marge,
Thank you so much for your kind words! It’s wonderful to hear that we’ve been part of your kitchen favourites for so many years. We’re thrilled that our products and service are still hitting the mark, and we’re excited to see what ends up on your Christmas wishlist this year!
Best wishes,
Lucy
Incredible company
Incredible company - Extremely fast delivery (paid for 2-3 days) and arrived the next day! Wonderful items, I purchased four Ichendorf Milano glasses and all arrived perfectly packaged and safe. Highly recommended
26 de setembro de 2025
Avaliação não solicitada
Resposta da Sous Chef
Hello Yasmin,
Thank you so much for your kind review! We’re thrilled to hear your Ichendorf Milano glasses arrived safely and that our delivery exceeded your expectations. It’s wonderful to know you’re enjoying your new items, and we really appreciate your recommendation - we can’t wait to hear from you again soon.
Best wishes,
Lucy
Amazing customer service
Have used Souschef several times and they always excel in their customer experience and service . The quality of their products is superb and reasonably priced . I will certainly continue to use them
27 de setembro de 2025
Avaliação não solicitada
Resposta da Sous Chef
Hello Katie,
Thank you so much for your wonderful review! We’re delighted to hear that our products and service have consistently met your expectations. It truly means a lot to us to have your support, and we can’t wait to continue helping you find more favourites from our range.
Best wishes,
Lucy
Great customer service to back up great stock.
Sous Chef stock some really great kitchen items. Delivery is very fast and efficient. Pretty much next day without fail even without paying for next day. Customer service is really good. I had a problem with a faulty oil and a lovely lady called Gracie from customer service sorted it quickly, without a fuss. Will be buying from them again.
15 de setembro de 2025
Avaliação não solicitada
Resposta da Sous Chef
Hello Hannah,
We’re so pleased to hear you’re enjoying our kitchen items! It’s wonderful that our delivery has been reliable and that Gracie could help resolve the issue with your oil. Thank you so much for your kind words - it really means a lot to us, and we look forward to welcoming you back.
Best wishes,
Lucy
Excellent Vendor
Very quick service and great communication. There was a small issue with our order and Sous Chef customer service was outstanding. I would definitely recommend and use them again!
19 de setembro de 2025
Avaliação não solicitada
Resposta da Sous Chef
Hello Heather,
We’re thrilled to hear about your experience! It’s wonderful that our quick service and clear communication made a difference, and that we could resolve the issue with your order. Thank you so much for recommending us - we can’t wait to welcome you back soon!
Best wishes,
Lucy
I bought two gorgeous glasses from Sous…
I bought two gorgeous glasses from Sous Chef but one arrived broken. I emailed the customer service and they got back to me within minutes apologising and saying that due to the glasses no longer being in stock they have fully refunded me. Such a good sign of a lovely company, would highly recommend buying from here. Plus all the items are super cool!
9 de setembro de 2025
Avaliação não solicitada
Resposta da Sous Chef
Hello Katie,
Thank you so much for your lovely review! We’re truly grateful for your kind words and thrilled to hear you’re enjoying our carefully selected glassware and kitchen items. It means a lot to us that you’d recommend Sous Chef, and we can’t wait to welcome you back to discover even more favourites.
Best wishes,
Lucy
Great customer service
I was looking for enamel roasting dishes that were the right size for my toaster oven and Sous Chef had a nice selection with the perfect dimensions.
Initially two of the items sent were not the ones I had ordered. However, I reached out to customer services and Lucy very speedily resolved this for me, sending out correct replacement items with next day delivery.
Overall very pleased with the service received.
4 de agosto de 2025
Avaliação não solicitada
Resposta da Sous Chef
Hello Nat,
Thank you so much for your kind words. We’re delighted you found enamel roasting dishes that are the perfect fit and hope they help create many happy meals in your kitchen. We really appreciate you taking the time to share your experience.
Best wishes,
Lucy
Dishonesty and poor delivery
Whilst they offer a great selection of items,they show VAT free prices but refuse to honour them. They retain the money that does not need to be paid. Delivery charges are very high for a poor quality courier. My order was only dispatched after being chased. A bit of a con
5 de agosto de 2025
Avaliação não solicitada
Resposta da Sous Chef
Hello Tim,
We’re sorry to hear about your disappointment. To clarify, we don’t offer VAT-free shopping for customers in the Channel Islands, though the business does meet all relevant taxes and duties. We also regret the delay with your order, and our customer service team has helped to correct this for you. We hope your items are enjoyed and that your next experience with us is a smoother one.
Best wishes,
Lucy
A culinary Aladdins Cave !
Cooking is an act of love however humble or exquisite the offering. Have always been on the lookout for that special ingredient that can elevate my meals a little here and there .
The look on my loved ones faces make it worth it .
Only recently discovered Sous Chef and am I happy I did ! A fabulous company filled with the best quality oils ,vinegars ,spice ....the list is endless ,all lovingly sourced by Sous Chef for our pleasure.
The service is second to none ,staff so helpful with all enquiries and delivery is excellent.
Bravo and thank you Sous Chef long may you live !
Oh and as for the Donna Elvira chocolate....sheer heaven!
16 de agosto de 2025
Avaliação não solicitada
Resposta da Sous Chef
Hello Margaret,
Thank you so much for your lovely review. We’re thrilled to hear that our ingredients have added something special to your cooking and helped create joyful moments with your loved ones. It’s especially wonderful to hear how much you’re enjoying the Donna Elvira chocolate - we agree, it’s a real treat! We feel very grateful for customers like you and look forward to sharing more culinary delights with you.
Best wishes,
Lucy
Wonderful products from around the…
Wonderful products from around the world, all located in one online space, allied with great customer service. Have been shopping with Sous Chef for a couple of years now. I buy essential items for my cupboard and gifts for my foodie family members and friends at Christmas and for birthdays. Love.
12 de agosto de 2025
Avaliação não solicitada
Resposta da Sous Chef
Hello Dr Catriona,
Thank you for taking the time to share such a thoughtful review. We’re delighted to know that Sous Chef has become a trusted place for both your everyday essentials and special foodie gifts. It’s wonderful to hear that our range of products and customer service have made a positive impression over the years. We truly appreciate your continued support and look forward to helping you discover more culinary inspiration in the future.
Best wishes,
Lucy
Broken glass replacement
One of the coupe glasses I ordered arrived broken. I reached out to customer service and received a reply within 5 minutes and a new glass was shipped with next day delivery! Amazing customer service, couldn’t recommend them enough
8 de agosto de 2025
Avaliação não solicitada
Resposta da Sous Chef
Hello Taryn,
Thank you so much for your kind words! We’re really glad we could sort this out quickly for you. Your recommendation means a lot to us - we’re always here to help!
Best wishes,
Lucy
Awesome products and service
It's really hard to find a great service when sending friends and family gifts in the UK from here in NZ
I've used Sous Chef a few times now. Knowing that the gift will be good quality and will reliably arrive on time is so important.
Their responsiveness to queries is super quick and so helpful.
Props to you for being great at what you do.
1 de agosto de 2025
Avaliação não solicitada
Resposta da Sous Chef
Hello Tracy,
Thank you so much for your lovely review! We're so glad you've found a simple way to send thoughtful gifts to your loved ones in the UK - it’s not always easy from NZ, so it’s great to hear it’s working well for you.
Really appreciate you pointing out the quick responses too - you deserve helpful service, and we're happy to be part of making things easier.
Thanks again for your continued support!
Best wishes,
Lucy
Ordered back on the 10th July a present…
Ordered back on the 10th July a present for a friend. As of today, 21st July, no sign of the goods, nor any plan to rectify. Please be careful when using, incredibly flaky service.
21 de julho de 2025
Avaliação não solicitada
Resposta da Sous Chef
Hello Raynor,
We're really sorry to hear about your experience, and we completely understand how frustrating this must have been - especially when you were ordering a gift. Unfortunately, your request got caught in our automated chat system, and for that, we sincerely apologise.
Our customer service team has now stepped in and resolved the issue for you. We truly appreciate your patience and are grateful you brought this to our attention for improvement.
If there’s anything more we can do to help make this right, please don’t hesitate to reach out.
Best wishes,
Lucy
My produce is excellent and delivery…
My produce is excellent and delivery was quick. Although, the produce was well packed, one of my products had become slightly damaged in transit. I can’t fault the customer service. They immediately replaced the item and were very helpful. I will buy from them again.
16 de julho de 2025
Avaliação não solicitada
Resposta da Sous Chef
Hello Kate,
Thank you so much for your kind review! We’re really glad to hear your order arrived quickly and that you were happy with the produce - though we’re sorry one item didn’t make it in perfect condition.
It’s great to know our customer service team was able to help quickly and make things right.
We look forward to hearing from you again!
Best wishes,
Lucy
Top quality food and service
Great products and customer service An item arrived damaged by a clearly careless courier and they replaced immediately
Have been a customer for a few years always find new things to try
15 de julho de 2025
Avaliação não solicitada
Resposta da Sous Chef
Hello Paul,
Thank you so much for your kind words and continued support! We're sorry to hear about the courier issue, but we're glad we could make it right quickly. It means a lot to us that you’ve been a loyal customer over the years - and we love hearing that you’re always discovering new things to try.
Best wishes,
Lucy
Great products and top-notch customer service
This site has such an amazing selection of products, things from around the world that would be very difficult to find anywhere else. I always use them both for stocking up on gourmet food products and for sending high-end cookware gifts. And in the rare situation when something goes awry (like recently, when a *very* delicate wine glass sent as a gift arrived broken), their customer service is, well, amazing and unparalleled in my experience. I sent an email, got a response in under two minutes, and had the replacement glass sent overnight delivery, no problem, just like that. I can't say enough good things about this wonderful site!
15 de julho de 2025
Avaliação não solicitada
Resposta da Sous Chef
Hello Jeanine,
Thank you so much for your thoughtful and generous words. We're truly grateful to be part of your go-to for special ingredients and gifts, and it means a lot that you’ve taken the time to share your experience. While we always hope everything arrives perfectly, we're glad we could quickly make things right with the wine glass. Thank you for being such a valued part of our community!
Best wishes,
Lucy
Great quality and super customer…
Great quality and super customer service
The items which arrived were absolutely super, first rate quality, reasonably priced, exactly as advertised, well boxed with no danger of breakage, and arrived earlier than expected. Tip top.
11 de julho de 2025
Avaliação não solicitada
Resposta da Sous Chef
Hello Sarah,
Thanks so much for your lovely review — we’re really glad to hear everything arrived safely and that you were happy with the quality and service. It means a lot to know the experience lived up to your expectations. Hope to see you back again soon!
Best wishes,
Lucy
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